Frontier Communications Corp.

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing
this matter to our attention The Complaint states that: Mr*** advises he is being billed for services that have been disconnectedFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s account and has applied a credit adjustment that will appear on the new January 28, bill statement Frontier attempted to reach Mr*** to advise of the above information but was unsuccessful. Frontier left message and email that included direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier apologizes that no order was in place until 6/3/There will be a June bill also since the bill print date is the 1st of the month and the actual order to disconnect was not placed until 6/3/The order has effective date of 5/4/and extra days of credit for $issued
so that the result will show no billing past 4/30/Since we only render a bill once a month, this will not show until the 7/1/bill printMs*** may ignore both the May and June bills and owes Frontier nothing at the time

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Customer states that she has returned the Frontier equipment and
request’s charged amount be credited and removed from her credit reportFrontier has investigated the above statements and offers the following response: Frontier has confirmed equipment has been received and will be submitting a correction to the credit bureau We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel I already paid my fair share to this businessI had to take time off work( days) for the installation of their service (which they never showed up.) I was given the wrong phone number by their customer service team and had to be without a phone for two weeksWhy would they show up to disconnect the wrong phone number and not reconnect the new number? I am not paying them a cent more
Regards,
*** ***

Frontier
CommunicationsThank you for referring the complaint of *** *** to our
office for reviewWe appreciate Mr*** bringing this matter to our
attention.The Complaint states that:Mr*** indicates that he was charged for cable television and telephone services after he had requested
cancellation of these two services from his account on January 9th, Frontier has investigated the above statements and offers
the following response:Frontier finds that Mr*** did call in to remove said servicesHowever, there was no order placed to complete this request.Frontier has cancelled the television and telephone services as requestedThe order to remove said services has been backdated to January 8th, Frontier advises Mr*** that a Frontier agent will be reviewing the May 7th, bill to ensure that accurate credits were providedFrontier advises Mr*** that his monthly recurring charges will be $per month before taxes for his current internet package and router rental.We trust that this information will assist you in closing
this complaint. We apologize for any
inconvenience that Mr*** has experienced as a result of the above matter.Frontier Specialist: Allison S*** Department: Executive Consumer Relations

Frontier has investigated the above statements and offers the following response: Frontier advises that the internet speed upgrade was completed on August 25, 2016.Frontier has internally addressed all possible coaching opportunities related to this complaint.Frontier has issued a $
courtesy credit to the account for the inconvenience. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he placed an order for new Internet service and experienced a delay in getting
the order completed.Mr*** also advises that he paid a deposit of $on his new service orderFrontier has investigated the above statements and offers the following response: Frontier advises that the Internet service is not available at Mr***’s location at this timeFrontier advises that the deposit will be refunded back to Mr***’s credit card within 7-business daysFrontier spoke with Mr*** on January 16, to review this information with himWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I spoke with a Frontier rep this morning to confirm that the credits have been put through and my balance is now $I told frontierthat this issue is resolved unless my next bill comes in with extra charges.But for now this is settled
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.I NEVER confirmed any processing of a refundI NEVER agreed to their offerIt was CRAMMED DOWN MY THROAT!I want a CASHABLE CHECK for THREE MONTHS of Service - TWO MONTHS of INTERRUPTED Service, ONE MONTH of PREPAID ServicesI paid for September and then dropped their Services before it took effect.*** ***

Tell us why here Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that she has called Frontier four times with no resolutionShe cancelled
her account with Frontier and they owe her a refund but she is continually receiving a bill that she owes a balance Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on August 5, and made her aware that we are issuing her a credit of $Frontier called Ms*** on August 16, to let her know that Frontier is issuing a refund check in the amount of $and she should receive it within to business days from August 17, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never advised of any charges by the service technicianThe phone jack that was replaced was done at the discretion of the techWe had approximately more phone jacks that the router could have been moved toThe tech did this as a precaution and never told me of any chargesReplacing this jack did not fix the problemThe problem to me appeared to be somewhere down the street as the tech had to go down there several times during our days as a Frontier customerI will gladly pay for only the days of product we had during the day periodI suggested a dollar a day since Frontier didn't agree with itI have talked with Frontier several times and all they appear to be concerned with is the jack that was replaced during a service call, in which I did not know I would be charged forI wouldn't have agreed to that if I had knownI am requesting Frontier to accept my offer of $or pro-rate my bill of $for internet for the days of actual internet I receivedI do not authorize any company to come into my home and do whatever they want without my approvalThis what the tech didI have no work receipts for any service call due to no serviceI refuse to pay for a product that is no good, which is Frontier. Regards,
*** ***

Frontier has investigated the above statements and offers the following response: • Credit has been issued to the account; however please allow 1-billing
cycles for all credit to reflect on the billing statement. • We have made multiple attempts to contact Ms*** to further discuss the complaint and have been unsuccessful in our attempts. Ms*** has been provided our telephone number should further assistance be needed• Our expectation is that all Frontier customers have a positive experience when interacting with customer service. In the rare instance a customer has a less than positive experience; we make every effort to assure we are taking the necessary steps to prevent it from happening in the future We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced because of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate *** bringing this matter to our attention The Complaint states that: Ms*** advises she paid balance owed on closed account and she received another bill with a different account
numberFrontier has investigated the above statements and offers the following response: Frontier’s records indicate that Ms*** requested services and was provided a temporary number from November 30, to December 27, On December 27, Ms*** requested to port in a number to FrontierFrontier closed temporary account on December 27, and new number requested billed from December 27, to January 26, Frontier received a request to port number out and account was closed.Frontier confirmed that all charges and promotions are correctFrontier made several attempts to reach Ms***; however, we have been unsuccessful in speaking with herFrontier emailed a ‘Please Contact Frontier’ letter to Ms*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier spoke with Mr*** on 9-27-and advised credit was issued for the early termination fee and gave the remaining balance owed

Frontier as a courtesy has had removed from Mr***’s credit report and we have attached a letter for the customer’s records

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: *** has been trying to return a *** Thermostat that she never asked forFrontier has investigated the above statements and offers the following response: We have spoken with the return department and issued a return kit. We have issued a credit of $on the account for the cost of the *** Thermostat and the Shipping. We have reached out to Mrs*** on March 11, and spoke with Mr*** to advise of our findings and he stated that he will pass the information onto his wifeWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for
referring the complaint of *** *** to our office for reviewWe
appreciate your bringing this matter to our attentionA review of the
customer’s account determined the disputed amount originated with Verizon. The customer was billed $(Fios TV) on
the September
10, billing statement. The customer was billed for the following equipment: HD DVR $ Serial #MA1039FT7717, HD Set Top Box $ Serial
#***HD Set Top Box $ Serial #***Our records indicate the customer was issued credit
in the amount of $($+ tax ($381.51*2) for the HD Set Top Boxes on
August 25. This credit appeared on the
September 10, billing statementThe customer received credit for the HD
DVR in the amount of $598.13. This
credit appeared on the November billing statement. The customer has been issued full credit
for all Fios TV equipment. There is no
additional credit warranted for Fios TV equipment. The last payment
remitted to the account prior to the equipment charges dispute was July 8, 2015. This payment covered services rendered for
May and June 2015. The customer’s
recurring monthly charges were months in arrears when the Fios TV equipment
dispute was resolvedThe customer remitted the next payment on November 23,
2015.At the time of
disconnect the customer had an outstanding balance in the amount of
$1489.43. The customer remitted payment
for this balance on August 16, 2016. The
account now has a zero balanceSincerely,Amara H.Frontier
Customer Relations Specialist/GM Specialist

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she transferred her Frontier services to a new address and cancelled the service
at her previous address a few days into the billing cycle. Ms*** advises that previously Frontier had informed her that she could cancel service at her former address at any time and get a prorated credit for the remainder of the billing cycle. After receiving her bill, she advises that she was told by Frontier that she owes for the entire month of service for the previous address, even though the services were used for only a few days at that addressMs*** advises that she needs to receive credit for the days in the billing cycle in which the services were not used at the former addressFrontier has investigated the above statements and offers the following response: Frontier advises that a credit was issued on December 29, for the days in which the services were not used at the previous address. The credits are reflected on the customer’s January 4, statementFrontier advises that there will also be a credit for an unreturned equipment charge on Ms***’s February statement.Frontier spoke with Ms*** on January 11, and advised her of the above statements by telephone and via email. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of *** *** to our office for reviewWe
appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** states he ordered FIOS 50/and explained to the sales representative he did not want any other servicesMr*** reports technician was a no show and Frontier Secure was added to his account without his consentFrontier has investigated the above statements and offers the following response: A Frontier Representative has attempted to contact Mr*** and remains unsuccessful.After further investigation, the Frontier Secure was added then removedMr*** will not see this charge for Frontier Secure going forward.Mr*** states in his complaint the technician was a no showThe service order was set for 09/19/According to the technician’s notes, a Buried Drop needed to be placedThe technician saw that it was installed, and came back to do a complete installation on 09/19/2016.Mr*** received a total credit of $for the Frontier Secure being added.If Mr*** still seeks resolution, correspondence has been sent to Mr*** with information to contact the representativeWe trust that this information Mr*** has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext2611 Fax Number: ###-###-####

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** also stated he was quoted a rate of $for his internet services.Frontier has investigated the above
statements and offers the following response:Frontier records show that Mr*** was quoted $for the 100/internet speed with a Customer Loyalty Credit of $50.Frontier may offer promotions on pricing and services to eligible customers at various timesMr*** account was not eligible for the $Customer Loyalty CreditFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that MrAgrawalla
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General Manager