Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing
this matter to our attention The Complaint states that: Frontier was given one and a half million dollars from state grant money over six months ago for installing Weston, WI with Internet service and repair the area. Nothing is happening thereFrontier has investigated the above statements and offers the following response: Frontier is continuing to use Connect America Fund (CAF) Funding in the most effective way to reach as many customers as possible. CAF is a six year program ending in and Frontier hopes to upgrade your service as soon as feasible. Given that many factors could impact the timing of an upgrade we cannot guarantee any specific date for project completionWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: MrRyan *** advises that Frontier had re-provisioned his internet speed without his knowledge. Mr
*** would like to be refunded the difference Frontier has investigated the above statements and offers the following response: Frontier has been unsuccessful in reaching MrRyan ***. Frontier has made several attempts trying to reach Mr***Frontier has sent a please contact us letter by email We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** advises Frontier her final bill was supposed to be adjusted to correct overbillingFrontier has
investigated the above statements and offers the following response: Frontier has tried to reach Ms*** and left messages and sent an email with our contact informationFrontier has to close this case as no contact with customerWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The complaint states that: Ms*** advises that she has had issues with her service and decided to cancel her service with Frontier after
several years. Ms*** let her service expire and later contacted Frontier to notify them. Ms*** advises that she was given an order confirmation number, final bill amount and was advised that she would receive a final bill and states she then started to receive additional billing statements with different amounts owedFrontier has investigated the above statements and offers the following response: Frontier investigated and advises that Ms***’s service was temporarily disconnected on September 28, by collections.Frontier advises that a permanent disconnect order was placed on October 20, and it should have been back dated to September 28, for credit to be applied to the account, in error it was dated for November 10, 2017Frontier advises that credit has been applied to Ms***’s account and she owes a final balance of $for service to September 28, 2017.Frontier advises that attempts to reach Ms*** were unsuccessfulWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Tiffany *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention
The Complaint states that:
• Ms*** states that she was quoted $for TV and internet service
• Ms*** would like TV to include CNN
and HBO and have internet for the price she was quoted
Frontier has investigated the above statements and offers the following response:
• Frontier review the call and we show the customer was quoted Simply Broadband Plus Up to 18M/1.5M and Vantage TV Custom Movies; $Months 1-and $Months 7-
• Frontier offered two packages with would include CNN, HBO and Internet, within our tariff promotional ratesAlso offered to credit first months to $before taxes
• Frontier called left message and emailed price packages on 08/15, 08/and 08/17/without receiving response back from Ms***
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Tiffany *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has a billing discrepancy with Frontier. Frontier has investigated
the above statements and offers the following response: Frontier advises that Mr*** did get overbilled for the months of May and June 2016, when his promotional discounts dropped off the account in errorFrontier advises that in December 2016, Mr*** received a credit for the billing error that took place in May 2016.Frontier advises that a credit in the amount of $was issued to Mr***’s account on September 22, 2017, to compensate him for the billing error that occurred in June 2016.Frontier advised the customer of the above statements on September 22, 2017. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attentionTelephone number 919-471-8191. The complaint states that: Ms*** advises that she requested Frontier to turn off her service effective
February 21, the day that she sold her home. Ms*** was advised that she would be billed until March 13, because she was paid in advance. Ms*** advises that she also has to pay a $disconnect feeMs*** advises that she was out of service for four days in February and would like creditFrontier has investigated the above statements and offers the following response: Frontier advises that an order was placed to disconnect service and dated for Mach 13, the end of Ms*** bill cycle. Ms*** was eligible to continue receiving service through the end of her billing cycle. Frontier advises there is a fee of $when a customer discontinues broadband service.Frontier advises that credit has been applied to Ms*** account for the $fee tght she was billed and $for out of service for the four days and for her service from February 21, to March 13, 2018. Ms*** will receive a total credit of $leaving a credit balance of $30.32.Frontier spoke with Ms*** on April 3, and advised her she has a credit balance of $and will be receiving a check and it takes about to business days to process and receive. Ms*** is satisfied with the resolution and has direct contact informationWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** advises he is being over billed by $ for his internet planFrontier has
investigated the above statements and offers the following response: Frontier has credited Mr*** account $ for the missing promotions from June to August 2017.Frontier has corrected the promotions and Mr*** has Simply Fios 150/$ 84.99- $12-month credit until June 2018= $ plus tax/fees.Frontier spoke with Mr*** on September 6, and reviewed the aboveWe will also follow up with him on next bill to review if adjustments necessaryWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Revdex.com has experienced as a result of the above matter

Ms*** made a payment arrangement with Frontier and did not keep itThis brought the past due Dish charges back to this accountNot keeping that payment arrangement is why we couldn't make another one for herFrontier has explained her bill to her in detailFrontier is closing this
complaint
Thank You
Serena J***

Thank you for referring the complaint of Ms*** M *** to our office for reviewWe appreciate Ms*** M *** bringing this matter to our attention The Complaint states that: Ms*** M *** advises her internet is disconnecting several times a day and
she has to reboot her system to reconnect to the internetFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** M *** on August 30, 2017. Frontier explained that we have issued for time out of serviceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** M *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will have to do
Regards,
*** ***

Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises that she experienced connectivity issues with her internet service from Frontier.Ms*** states that
frontier is going to bill her to the end of her billing cycle for services she did not have.Frontier has reviewed the above statements and offers the following response: Frontier advised that they spoke with Ms*** to discuss her concerns.Frontier issued credit of $to zero out Ms*** account since the request to disconnect was for the end of her billing cycleFrontier advises that Ms*** is satisfied with this resolution.Ms*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier advises that Ms*** received a credit of $for the internet on December 13, Based on Ms***’s usage history, Frontier finds that no additional credits are due.Frontier further advises that at this time Ms*** has been temporarily disconnected for non-paymentMs*** would have to pay $to have services restored We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has updated and noted Mr***’s account that he incurred a bill because the installation ticket was marked installed instead of cancelled resulting in a billing statement generating in the amount of
$55.96. Mr***’s billing account has been corrected and adjusted to reflect a zero balance. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier records reflect that a request was received on November 30, to port out telephone number ###-###-#### effective December 5, 2016. All services were disconnected as of December 5th when the phone number was ported out. The order posted in the billing system on December 9th
Frontier advises that Ms***’s December 7th bill statement reflected a balance due of $for a full month of service as the port out order did not post in the billing system until December 9th Frontier advises that Ms***’s January 7th bill statement reflected a credit balance of $for services disconnected as of December 5th. Frontier’s refund policy is that the credit balance on a disconnected account is refunded in approximately days (up to bill cycles) from the date that the service is disconnected which allows time for any charges or credits to be applied to the account such as long distance calls, collect calls, early termination fees, equipment, etcThis also allows the account to cycle out of our billing system. In the interest of resolving the complaint, Frontier has expedited the credit balance refund. Ms*** should receive a refund check of $in approximately to business days

Frontier has investigated the above statements and offers the following response: Frontier advises that Ms*** spoke to a Frontier Representative on August 12, Frontier has waived half the customer’s early termination fee.Ms*** has paid the balance and at this time the balance
is zero. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: We understand the customer does not agree with the resolution provided on August 14, 2017.Frontier maintains its initial responseWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states that she was charged for equipment after returning it to a retail center Frontier has
investigated the above statements and offers the following response: Frontier advises that that the equipment that was charged to the bill had not been flagged as returnedFrontier advises that as of April 13, the equipment has been flagged as returnedFrontier advises that an automated adjustment will be applied to the account on the next billing cycle.Frontier advises that an account override has been placed on the account for the amount related to unreturned equipment charges, until May 5, to prevent collections activity prior to the automated adjustment occurring on the next billing cycle We regret any inconvenience that *** *** may have experienced as a result of the above matter