Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive TWO phone call from a representative of Frontier, I spent minutes on the phone when she asked if she could call me back, five days later she left a message for which I've been UNABLE to reach her back, telephone Extension left; does not work, and my new bill came out and it's now even higher Account ###-###-####-***-*** W LNEW CHARGES $Nothing was set up to fix the internet issue at my house and the message left said i'd now need to wait another days before getting the 400$ gift card which was part of my promotion and the whole reason I went with FrontierOh, my name is still spelled wrong but Frontier did update my home/account address. I'm sorry I don't understand what is so difficult about correcting an account with all the technology in today's worldI request a full refund of all funds paid from September ($473.02), my current home telephone number transferred when I find a new cable company, no additional fees charged for finding a new cable company, If there is an installation fee with new company Frontier should pay it, and I'd also like the 400$ gift card that was part of the promotion for which incised me to go with Frontier in the first placeI highly encourage Revdex.com to lower Frontier's rating immediately as I've read I'm not the only person who has had if not the same; similar issues with this companyFraud should NOT be allowed to continue.Thank-you for your assistance; it is greatly appreciatedThis has been a very frustrating situation which has cost me hours of time on the phone, live web chat, and even written correspondences which all have failed to correct this problem, and now I have to find another cable company, HOPEFULLY have my current home phone number transferred, and it's Christmas!
Regards,
*** ***-***

Thank you for referring the complaint of *** W *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states that she is experiencing service issuesFrontier has investigated the above statements and offers the
following response: Frontier regrets that we have not been able to resolve all of Ms***’s and Ms*** ***’s (the customer of record) concerns. Despite numerous visits to their home by multiple technicians, we have not been able to locate any cause or source of the ongoing issues Ms*** and Ms*** have reported. Although Ms*** provided recordings from her cell phone of those issues, our technicians have not been able to replicate themAlso, we recommended replacement of the Modem (RG) and DVR we provided as part of their service, but Ms*** asked us explicitly not to do so. Under these circumstances, and because Ms*** has not made any payment on her account since we received $from her on August 1, 2017, Frontier believes termination of services is warranted. Frontier has notified Ms*** that we will be terminating her Frontier Vantage TV, Voice and Internet servicesTermination will be effective November 20, 2017, unless she requests an earlier dateFrontier is willing to provide traditional telephone service to Ms*** should she so request.Upon termination of service, we will credit Ms***’s account for her remaining balance (currently $524.54, including recent charges for video on demand movies that have not already been credited) as a gesture of goodwill. This amount is in addition to credits of $already issued over the past few months. No early termination fee will applyMs*** has recently notified Frontier that she believes Frontier’s video equipment is responsible for damaging her two televisions. While Frontier has been unable to corroborate the damage to her televisions, Frontier has also notified Ms*** that we are willing to exchange her televisions for new ones as a further gesture of good will. Frontier has mailed Ms*** a USPS priority letter indicating the information above on October 18, Frontier also responded to Ms*** by email with the exact copy of the letter We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he is being billing to the end of his bill cycle, even though he requested to close account
Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on March 29, and advises that prior to termination, Mr*** was billed (and thus incurred charges) through the end of his billing cycle. Mr*** is eligible to continue receiving Frontier services through the end of that billing cycle. Frontier explained Courtesy adjustment issued and Frontier has set follow up to ensure final bill accuracyFrontier spoke with Mr*** and advised him of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Ms*** is disputing billing for Frontier Secure and also DVR not receivedFrontier has
investigated the above statements and offers the following response: Frontier advises Frontier secure bundles were removed as of January 21, along with system credits on February bill $ and manual credit of $ One was $ added January and removed and credited same monthThe second bundle was $ 14.99- $ monthly credit= $ a monthIt was added June and removed Jan ( Jan already credited) difference of $ which will appear on next bill in March Frontier advises the DVR was requested January 9, A credit for the DVR of $ on January bill and another for $ on February billNo further credit due as customer has received and activate the DVR as of February 26, 2018.Frontier was unsuccessful in reaching Ms***. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am at a loss to understand who established the account with *** in my name if it was not Frontier CommunicationsI have in my possession the debit card with an account number and an agreement I am bound to with *** if I activate the the cardI did not authorize Frontier Communications to give my refund to any third party and refuse to establish a relationship with a third party in order to receive the funds due meIf *** somehow stole funds Frontier Communications considers mine and is holding it hostage, that is an issue for Frontier Communications to take up with ***Even if I was disposed to jump through the hoops which Frontier Communications erected to keep me from getting my refund in a timely manner, the number for *** which Frontier Communications provided to me to have a check issued by *** (800-522-7458) requires me to activate the card even to speak to a representativeThis precludes any possibility of obtaining the funds as I have no intention of being forced to establish an account with ***The continued stonewalling by Frontier Communications is further evidence of its desire to maintain this unethical practiceIn short, I consider the response received to be non-responsive to the issue
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier experiencing some ongoing concerns with the consumer’s service configurationThis caused a delay in completing all service connectionsMr***’s service was completely connected on 6/10/
Frontier has waived the installation fees and issued a courtesy credit of $25.00. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

The Complaint states that: Ms***-*** advises that when she requested to remove her Frontier phone line, she requested that the phone number refer callers to a different phone number for monthsMs***-*** reports that there is no message on the phone number when called, and she has not been able to resolve this matter through Frontier’s customer serviceFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience causedCall intercept was added to Ms***-*** phone line on August 24, 2017.Frontier advises that a $credit has been issued to Ms***’s account as a courtesy.Frontier advises that we spoke to MrMoss on August 29, to advise of the above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response does not say if they contacted the collection agency to take it offIf they did ,I will accept this solution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and pending receipt of the actual credit to my account, find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr*** states that he had a charge on his bill for $that he did not authorizeFrontier has investigated the above
statements and offers the following response: Frontier reviewed bills from January 10, through April 10, 2016. We found that the customer started receiving the charge when he added the Security package. From November through May 10, Mr*** was charged $and received credit on the June statement of $for that time period. July 10, through September 10, the bill generated credits which offset the charge. From October 10, through March 10, Mr*** was charged $and was credited that same amount. The charge has been removed from his account and no further credit is to be issuedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They reference an order change in October that delayed correcting the billing on the account There was no order change Every delay and error was completely caused by Frontier There has been no compensation for thenumerous time periods we were without services from October 2016-July due to Frontier's negligence and failure to correct their billing errors Any outstanding balance needs to be credited so that there is no money due to compensate us for the numerous time periods we were without service due to the excessive amount of time it took Frontier to attempt to correct their billing errors
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states that she cancelled her Frontier service effective May 30, and was advised she would get a
refund of $Ms*** states that she spoke to Frontier October 27, and was advised that the refund would be $111.00, and would take months to processMs*** is requesting an expedited refund for $ Frontier has investigated the above statements and offers the following response: Frontier advises there was never an order placed to disconnect Ms***’s service until October 27, Frontier spoke with Ms*** November 30, and advised that two refunds were processed November 29, for $and $totaling the desired amount of $Frontier advises the refunds will take to business days to arrive in the mailWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises Frontier that she has been overbilled and has a product she did not request
Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms*** on March 8, and advised the price for her internet has always been since the change and that the computer security has been removed from the account We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Mrs***'s account is currently billing as it should. Going forward, she will bill $plus taxes per month. The price includes her phone, data, television services and equipment. Mrs***'s initial billing statement billed one month in advance
plus days along with a $activation fee. The discounts for the FIOS components did not appear on the initial billing statement. Mrs*** was billed full price for each component in error. A Frontier agent adjusted the account for the billing errors and $activation fee totaling $205.48A Frontier agent called and spoke with Mrs***. All issues have been resolved. She's pleased with her rate going forward and she's happy with the adjustments that were made to her account. Case closed

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mrs*** states that her bill is inconsistentShe states she was quoted $before taxesFrontier has
investigated the above statements and offers the following response: Frontier found that Mrs*** is billing before taxes, surcharges, fees and any pay-per-view servicesShe has the lowest price bundle for the services she receivesFrontier will manually post a credit of the difference every month up to and including the August 20, billWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Mr*** is wishing to dispute a termination fee of $for a three-year package that was cancelled before completion of the term.Mr*** states that he was never advised of any terms of service related to the plan that he agreed to. Frontier has investigated the above statement and
offers the following response:INVESTIGATION/RESOLUTION Frontier had retrieved the call from March 27, when the customer spoke with a Frontier agent to request new service.The Frontier agent had advised that the package was on term and advised that they would be billed the monthly charge for the time left unresolved if cancelled early.The Frontier agent quoted the services under a two-year agreement and not a three-year agreement.Frontier has credited $in termination charges for the third year on May 9, 2018.Frontier has found that the remaining penalty fees of $for services leading into the second year are sustainable, as the terms of service were quoted to Mr*** and agreed to by the customer

Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states that Frontier is billing for videos on demand that were ordered by an unauthorized
user. Frontier has reviewed the above statements and offers the following response: Frontier spoke with Ms*** to advise that the video on demands were ordered by remote, therefore the charges are being sustained.Frontier has added a video on demand block to Ms***’s account.Ms*** has direct contact information for the futureWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier Communications
Frontier has received the following complaint : *** *** alleges that he does not owe the $due on his closed account because he paid in advance on September 20, 2017. Frontier has investigated the above statements and offers the following response: Frontier records show that a payment was made on September 20, in the amount of $106.42. This is the amount of the August 21, to September 20, statement On September 21, the customer was billed $for the time period through October 20, 2017.Frontier records further show that the customer ported out his service on September 27, 2017. On October 21, the closing statement generated issuing credit from September 27, through to October 20, and leaving a balance of $due on November 14, 2017.Frontier records are correct and the balance is $60.33. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience *** *** has experienced as a result of the above matter. Frontier Specialist: Donna JM*** Department: Consumer Relations Contact: ###-###-####

Frontier has investigated the above statements and offers the following response: Frontier advises that internet service speeds are based on many factors, including network congestion, customer location, customer equipment, and network interferenceCustomer’s speeds may vary over
timeFrontier has investigated Ms***’s account and determined that due to Ms***’s location the highest grade of internet service Frontier can provide is speeds as fast as 3Mbps.Each time Frontier has tested Ms***’s speed over the past months, her speed has been between mbps and Mbps downloadAs stated in Frontier terms and conditions, actual internet speeds may vary, and any speed advertised is not a guaranteeService is subject to availabilityAll areas where Frontier provides service are open to competition from any provider that chooses to provide service, including wireless operators and satellite operators We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

I proceeded to close my account with frontier for their lack of commitment to keeping up with their statementCurrently they owe me money on my final billHowever they told me it will take to months to receive itBut quick to take my moneySo now I am on standby once again to no surpriseSo I'll won't hold my breath frontier promises are pretty much like used toilet paper.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***