Frontier Communications Corp.

Mrs [redacted] currently bills $34.99/Simply Broadband Max + taxes monthlyTerm ends on 12/15/ Current Balance: $A Frontier agent tried reaching out to Mrs [redacted] to discuss trouble with service and unfortunately was unsuccessful Should Mrs [redacted] experience future trouble, I can be reached at ext Case closedThanks!Shabrenia W***Frontier Consumer Relations

Our records indicate Mrs [redacted] contacted our office on October 26, 31, & November 4, 21, 2016, to report problem with internet not workingDecember 1, Frontier contacted Mrs [redacted] acknowledging her concerns, and she confirmed services are now working successfully as of November 29, 2016.In addition, Frontier issued a credit for month in the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] ’s has experienced because of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier replaced the Operating Network Interface on 6/28/17.Frontier has issued a credit of $to Ms [redacted] accountWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has an account on her credit report from Frontier that she did not authorize with a balance of $1,Ms [redacted] states that she has not received any correspondence for the account in question or any knowledge of it.Ms [redacted] is requesting the account be removed from all of her credit reports Frontier has investigated the above statements and offers the following response: Frontier advises that the account under ###-###-#### was established in the name of [redacted] with Verizon in January which was prior to the conversion to Frontier.Frontier advises that all affected customers were sent notification in January explaining that their provider would change from Verizon to Frontier in late March Additionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digitalSocial media and FiOS video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important informationFrontier advises that the service was provided at the residence of [redacted] *** Frontier also advises that statements were issued to this location for February and March from Verizon and from April to January from FrontierFrontier has no records of the mail being returned as undeliverable.Frontier records show that several movie rentals had been purchased every month from April to October Frontier records show that payments have been made on this account; however, they have been returned as non-sufficient payments Frontier advises that the account was disconnected for non-payment on October 21, Frontier advises that the balance due on the account is validFrontier advises that once the account is paid in full, notification will be sent to the credit bureaus that the debt has been satisfiedFrontier advises that several attempts were made to contact Ms [redacted] to discuss this issue further but was unsuccessful speaking to her.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for a full month of service even though she wanted to end the service earlierFrontier has investigated the above statements and offers the following response: Frontier advised that Ms [redacted] pre-paid for her services and was eligible to continue receiving service through the end of the billing cycle.Frontier spoke with Ms [redacted] on March 9, and Frontier’s final billing policyMs [redacted] does not agree with Frontier’s final billing policyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] filed a complaint on behalf of her daughter [redacted] Mr [redacted] states that they have experienced a delay in getting Internet service connected to his locationFrontier has investigated the above statements and offers the following response:Frontier advises that the service was connected on November 21, Frontier spoke with Mr [redacted] ’s son-in-law on November 21, who confirmed the service is working.Frontier provided Mr [redacted] with direct contact information should he need further assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will consider once I receive a bill showing the creditAt this point I don't trust them to do what they sayIt took me filing a complaint to even get a call from managementNow I'm suppose to jump at them saying they left me two message on September 5, when I made several calls to have the issue resolved and it took almost a monthAlso it wasn't Frontier who made the contact for the repairIt was me calling John C [redacted] and finally getting a response from him and scheduled the repair appointmentI lost money waiting on them, so until I see with my eyes my next bill the matter will not be resolved Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she ordered service from Frontier in August 2017, but no service was installed, so she closed her account in September Ms [redacted] advises that Frontier billed her for services that were not rendered and wants the current balance of $to be credited in fullFrontier has investigated the above statements and offers the following response: Frontier advises that the customer’s entire balance of $has been creditedFrontier attempted to contact Ms [redacted] by telephone and by email on December 6, and December 7, 2017, to advise her of the above statement but has not received a responseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive the check in the specified time frame Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Nicole with Frontier contacted me to let me know they waived the ETF, but the full month of service is due based on updated terms of service shown on the June billUpon looking at the bill in question, this notification is in fine print, on page 4, under text explaining an increase in internet speedsThe print also states that the terms of service were included in the bill, which they were not, as I have electronic deliveryNo where was this emailed to me, or sent as a message or notification in Frontiers appAlso, no where on said Bill does it hint to bill proration changesIt is my belief that this is a deceptive business practice, and Frontier is counting on customers to not read this, and forcing these changes on themCustomers should have been given the option to opt IN, not opt outThis dispute is still not acceptable to me, as I believe frontier should only charge up to cancellationTelling me I can use my services until 10/is impossible, as they have already been disconnectedFrontier also cannot confirm that there won't be any charges on a subsequent bill, which does not sit well with me.I am not opposed to paying for services I used, bit anything past the 22nd is unacceptablePlease advise Regards, [redacted]

Frontier has reviewed the account of Ms [redacted] and finds that a technician did repair the spans associated to her internet on 9/8/Frontier does apologize for any inconvenience caused and has issued and adjustment in the amount of $that will appear on her next billing statementFrontier has also placed a calendar reminder to issue a $credit to bring Ms [redacted] 's internet to $until September per the notes on the account on 9/7/16.Frontier advises that Internet service speeds are based upon many factors, including a surplus of users and wireless devices, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time

Thank you for referring the complaint of [redacted] to our office for review The Complaint states that: [redacted] advises Frontier renewed her contract and did not supply the new price Frontier has investigated the above statements and offers the following response: Frontier advises that her account is not eligible for the “new customer” pricing due to the fact that she has existing services.Frontier has adjusted the billing for Ms [redacted] due to our misquote as a courtesy in a lump sum credit of $as agreed upon by MsRoss.Frontier spoke with Ms [redacted] on 10/3/and educated her on her new balance and she understands.Ms [redacted] has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises at this time Ms [redacted] is receiving the best possible service at this locationFrontier continues to work toward a solution that will improve Ms [redacted] Internet service Given that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completion at this time We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did talk to the woman and she said said she was sending somebody out to check in the field so she lied about it because nobody has came here at all I told her to call me and I could meet the Tec guy at my house.so far they have not told the truth about anything and it has me frustrated badSo can you please help in this only live yards from my neighbor house the way the phone lines run and had three different tech field guys from the compain tell I can get it.so don't make any since to me why they won't help us out Regards, [redacted]

[redacted] for bringing this matter to our attention The complaint states that: Mr [redacted] renewed a two-year contract with Verizon with existing phone and internet service for including taxes Frontier has investigated the above statements and offers the following response: Conferred with Frontier rep Laurie H [redacted] who has already responded to customer that she will be placing a follcredit each month to honor the rate he was quoted from Verizon We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

The Complaint states that: The customer states she has been in contact with a Frontier representative but issue has not been resolvedThe customer states the representative told her that a manual credit would have to be given every month to correct her issue and that she isn’t being billed as quoted Frontier has investigated the above statements and offers the following response: Frontier reviewed the customer’s account and price that is quoted is not correct with our current promotions and monthly recurring charges.Frontier also agrees to honor quoted price and give credits of approximately $per month for the next months.Frontier also states that a representative attempted to contact customer on October and 14, with no response

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states Frontier advertises Internet access plans on the website 75/for $a month for months and $afterwards 50/M for $a month, $a month after the promotion ends [redacted] Grigorey would like Frontier to allow existing customer to switch to newer plans for the advertised price or disclose complete pricing information for existing customers [redacted] states they contacted Frontier and was provided $for the M internet and M for $as an existing customer Frontier has investigated the above statements and offers the following response: Frontier records show [redacted] established service 08/02/and took advantage of promotions and rates that were available at the time the service was installed Frontier may offer promotions on pricing and services to eligible customers at various times Customers may contact Frontier Customer Service at any time to inquire about eligibility for promotions If eligible, customers must agree to applicable terms and conditions for a promotion to apply We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations

I am writing to inform you that this complaint with Frontier Communications has been resolved and no further action is necessaryI attempted to call your main number twice this morning and have also attempted to find a way online to notify you that since my last correspondence the issue has been resolvedI was not successful in reaching anyone via phone or website

Frontier CommunicationsThank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] advised he received no service solution during the transition, for months.He requests to have his credit report corrected to reflect his account was in good standing prior to closure.Frontier has investigated the above statements and offers the following response:Frontier advises that we spoke with Mrs [redacted] on January 26, and reviewed payment history and credited $from account due to confirmed disconnect request.No repair tickets were opened or requested on their behalf.We have advised of denial to credit transactions from Collections beyond this transaction.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations

Thank you for referring the complaint of James [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The rebuttal states that:Mr [redacted] states he is entitled to a cash refund for poor service for all of the years he has experienced a slow Internet connectionFrontier has investigated the above statements and offers the following response:Frontier Internet speeds are not guaranteed and are quoted as “up to”, actual speeds will vary on a multitude of factors.As a courtesy Frontier has applied a service credit of $which will appear within two billing cyclesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter