Frontier Communications Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will consider once I receive a bill showing the creditAt this point I don't trust them to do what they sayIt took me filing a complaint to even get a call from managementNow I'm suppose to jump at them saying they left me two message on September 5, when I made several calls to have the issue resolved and it took almost a monthAlso it wasn't Frontier who made the contact for the repairIt was me calling John C [redacted] and finally getting a response from him and scheduled the repair appointmentI lost money waiting on them, so until I see with my eyes my next bill the matter will not be resolved Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states they terminated services in June and cannot get a correct final bill Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms***’s concern and records show that a request was received in June to disconnect services and an email was sent back to Ms [redacted] asking for more informationFrontier did not receive a reply back until July 19, and at that time an order was placed to terminate services on July 27, 2017.Frontier has adjusted the account for $which is giving the account a refund for days back from the disconnect dateFrontier has spoken with Ms [redacted] on December 06, and informed her of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

[redacted] for bringing this matter to our attention The complaint states that: Mr [redacted] renewed a two-year contract with Verizon with existing phone and internet service for including taxes Frontier has investigated the above statements and offers the following response: Conferred with Frontier rep Laurie H [redacted] who has already responded to customer that she will be placing a follcredit each month to honor the rate he was quoted from Verizon We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] states that he was quoted $for his internet services.Mr [redacted] also stated that when he received his bill it was higher than what he was quoted.Frontier has investigated the above statements and offers the following response:Frontier records show that Mr [redacted] was quoted $for the 100/internet speed with a Customer Loyalty Credit of $50.Frontier may offer promotions on pricing and services to eligible customers at various timesMr [redacted] account was not eligible for the $Customer Loyalty CreditFrontier records reflect that Mr [redacted] was billed an upgrade fee of $in error.Frontier records reflect that credit was issued for the upgrade fee of $and a courtesy credit of $Please allow 1-bill cycles for this credit to reflect on the customer’s bill.Frontier representative has spoken to Mr [redacted] and advised of the credits and plan he is currently onWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrSamuelson has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Mr [redacted] was quoted $a month + taxes and surcharges, but account was billing at a higher rate.Frontier has investigated the above statements and offers the following response: Records indicate on August 29, a Frontier representative misquoted Mr [redacted] $+ taxes & surchargesAfter further review, Frontier issued a credit of $to Mr***’s October billing statement to match the $October 16, 2017, we spoke with Mr [redacted] acknowledging his concerns and advised a credit have been applied to the accountWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter

Frontier Communications Frontier has received the following complaint : Ms. [redacted] ’s complaint states that she ordered... service with Frontier but that the technician did not show up. She states that she called several times and eventually cancelled the order. Ms. [redacted] states she now has an inquiry on her credit report from Frontier but did not get service. Frontier has investigated the above statements and offers the following response: Frontier records show that an order was written and due dated for October 24, 2017. Frontier records further show that the order was cancelled on October 24, 2017. Frontier has spoken with Ms. [redacted] and apologized for the failed order. Frontier has agreed to write a new order with the same credit report to avoid an additional inquiry. Frontier will escalate the installation of the service order and waive the one-time $75.00 fee. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience Ms. [redacted] has experienced as a result of the above matter. Frontier Specialist: Donna J. M [redacted] Department: Consumer Relations Contact: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was contacted by Frontier rep, Art while I was on travel and told him I did not have all the documents with me I emailed him I would return hone a week later but he emailed that he was on vacation and gave me another name, Stacie to contact which I did I contacted her mutiple times to no avail and left message for herRegards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has an account on her credit report from Frontier that she did not authorize with a balance of $1,Ms [redacted] states that she has not received any correspondence for the account in question or any knowledge of it.Ms [redacted] is requesting the account be removed from all of her credit reports Frontier has investigated the above statements and offers the following response: Frontier advises that the account under ###-###-#### was established in the name of [redacted] with Verizon in January which was prior to the conversion to Frontier.Frontier advises that all affected customers were sent notification in January explaining that their provider would change from Verizon to Frontier in late March Additionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digitalSocial media and FiOS video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important informationFrontier advises that the service was provided at the residence of [redacted] *** Frontier also advises that statements were issued to this location for February and March from Verizon and from April to January from FrontierFrontier has no records of the mail being returned as undeliverable.Frontier records show that several movie rentals had been purchased every month from April to October Frontier records show that payments have been made on this account; however, they have been returned as non-sufficient payments Frontier advises that the account was disconnected for non-payment on October 21, Frontier advises that the balance due on the account is validFrontier advises that once the account is paid in full, notification will be sent to the credit bureaus that the debt has been satisfiedFrontier advises that several attempts were made to contact Ms [redacted] to discuss this issue further but was unsuccessful speaking to her.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for a full month of service even though she wanted to end the service earlierFrontier has investigated the above statements and offers the following response: Frontier advised that Ms [redacted] pre-paid for her services and was eligible to continue receiving service through the end of the billing cycle.Frontier spoke with Ms [redacted] on March 9, and Frontier’s final billing policyMs [redacted] does not agree with Frontier’s final billing policyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

I am writing to inform you that this complaint with Frontier Communications has been resolved and no further action is necessaryI attempted to call your main number twice this morning and have also attempted to find a way online to notify you that since my last correspondence the issue has been resolvedI was not successful in reaching anyone via phone or website

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] disconnected his services as of May 3, and was advised that his refund check would take days to receiveMr [redacted] would like his refund check expeditedFrontier has investigated the above statements and offers the following response: Frontier review the account and we have requested to have a refund check sent outPlease allow to business days to receive.Frontier called and left Mr [redacted] a message to advise We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of [redacted] W [redacted] to our office for review. We appreciate his bringing this matter to our... attention. The Complaint states that: Mr. [redacted] ordered an internet and TV package through Frontier. The TV Service was installed. After waiting a couple of weeks, Mr. [redacted] found out Frontier could not install internet in his area. Mr. [redacted] requested to cancel the package, but was advised of a $480 termination fee from DISH Network. Mr. [redacted] requests Frontier to pay the DISH fee, or get them to waive the cancellation fee. Frontier has investigated the above statements and offers the following response: Frontier records show Mr. [redacted] ordered Frontier internet services and DISH Network TV services on January 7, 2017.Frontier offers bundled packages and combined billing with Dish Network with additional discounts depending on the Dish package selected. Frontier’s promotional materials regarding Internet clearly state that “Actual speeds may vary and are not guaranteed. Service subject to availability.” Account review shows that Mr. [redacted] ’ area is Internet capable and the agent placed an order based on this information. Once the order was placed and reviewed by engineering, it was determined Frontier could not provide Internet service to Mr. [redacted] ’ specific location. According to the Frontier Internet terms and conditions, service is not available to all locations, and may not be available at certain speeds (or at all) at your location, even if Service is offered in your area or our initial testing indicated that your line qualified for a particular speed or Service. Service may be subject to technical line qualification. Frontier and Dish Network are separate companies and all contracts and billing related to Dish are handled through Dish directly. The terms of service for Dish Network, including the 2 year contract and termination fees are presented to each Dish customer at the time the service is installed and they are required to read and sign those terms. These terms are between Dish Network and the Consumer. Frontier is not able to cancel the DISH Network contract for Mr. [redacted] , nor can we pay any early termination fee for him. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr. [redacted] has experienced as a result of the above matter. Frontier Specialist: Brian M [redacted] Department: Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive the check in the specified time frame Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for review The Complaint states that: [redacted] advises Frontier renewed her contract and did not supply the new price Frontier has investigated the above statements and offers the following response: Frontier advises that her account is not eligible for the “new customer” pricing due to the fact that she has existing services.Frontier has adjusted the billing for Ms [redacted] due to our misquote as a courtesy in a lump sum credit of $as agreed upon by MsRoss.Frontier spoke with Ms [redacted] on 10/3/and educated her on her new balance and she understands.Ms [redacted] has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Our records indicate Mrs [redacted] contacted our office on October 26, 31, & November 4, 21, 2016, to report problem with internet not workingDecember 1, Frontier contacted Mrs [redacted] acknowledging her concerns, and she confirmed services are now working successfully as of November 29, 2016.In addition, Frontier issued a credit for month in the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] ’s has experienced because of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his long distance was changed without his permission.Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s long distance was changed in error.Frontier advises that an order was placed to change Mr [redacted] ’s long distance to AT&T on May 15, Frontier has adjusted Mr [redacted] ’s account for the long distance calls that were billed though Frontier and will follow up on his next statement to ensure any additional charges are adjusted accordinglyFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with him furtherFrontier has mailed Mr [redacted] a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Mrs [redacted] currently bills $34.99/Simply Broadband Max + taxes monthlyTerm ends on 12/15/ Current Balance: $A Frontier agent tried reaching out to Mrs [redacted] to discuss trouble with service and unfortunately was unsuccessful Should Mrs [redacted] experience future trouble, I can be reached at ext Case closedThanks!Shabrenia W***Frontier Consumer Relations

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states Frontier advertises Internet access plans on the website 75/for $a month for months and $afterwards 50/M for $a month, $a month after the promotion ends [redacted] Grigorey would like Frontier to allow existing customer to switch to newer plans for the advertised price or disclose complete pricing information for existing customers [redacted] states they contacted Frontier and was provided $for the M internet and M for $as an existing customer Frontier has investigated the above statements and offers the following response: Frontier records show [redacted] established service 08/02/and took advantage of promotions and rates that were available at the time the service was installed Frontier may offer promotions on pricing and services to eligible customers at various times Customers may contact Frontier Customer Service at any time to inquire about eligibility for promotions If eligible, customers must agree to applicable terms and conditions for a promotion to apply We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did talk to the woman and she said said she was sending somebody out to check in the field so she lied about it because nobody has came here at all I told her to call me and I could meet the Tec guy at my house.so far they have not told the truth about anything and it has me frustrated badSo can you please help in this only live yards from my neighbor house the way the phone lines run and had three different tech field guys from the compain tell I can get it.so don't make any since to me why they won't help us out Regards, [redacted]

Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier replaced the Operating Network Interface on 6/28/17.Frontier has issued a credit of $to Ms [redacted] accountWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter