Frontier Communications Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was contacted by Frontier rep, Art while I was on travel and told him I did not have all the documents with me I emailed him I would return hone a week later but he emailed that he was on vacation and gave me another name, Stacie to contact which I did I contacted her mutiple times to no avail and left message for herRegards, [redacted] ***

Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she contacted Frontier to cancel her account not realizing her number needed to be active to port out to [redacted] Ms [redacted] states she has contacted Frontier multiple times trying to get her phone number reactivated so it can be ported to [redacted] Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] to reactivate her Frontier phone number On June 23, Ms [redacted] ported her number to [redacted] Ms [redacted] has been provided with a direct number to a Frontier consultant for future contactWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of [redacted] W [redacted] to our office for review. We appreciate his bringing this matter to our... attention. The Complaint states that: Mr. [redacted] ordered an internet and TV package through Frontier. The TV Service was installed. After waiting a couple of weeks, Mr. [redacted] found out Frontier could not install internet in his area. Mr. [redacted] requested to cancel the package, but was advised of a $480 termination fee from DISH Network. Mr. [redacted] requests Frontier to pay the DISH fee, or get them to waive the cancellation fee. Frontier has investigated the above statements and offers the following response: Frontier records show Mr. [redacted] ordered Frontier internet services and DISH Network TV services on January 7, 2017.Frontier offers bundled packages and combined billing with Dish Network with additional discounts depending on the Dish package selected. Frontier’s promotional materials regarding Internet clearly state that “Actual speeds may vary and are not guaranteed. Service subject to availability.” Account review shows that Mr. [redacted] ’ area is Internet capable and the agent placed an order based on this information. Once the order was placed and reviewed by engineering, it was determined Frontier could not provide Internet service to Mr. [redacted] ’ specific location. According to the Frontier Internet terms and conditions, service is not available to all locations, and may not be available at certain speeds (or at all) at your location, even if Service is offered in your area or our initial testing indicated that your line qualified for a particular speed or Service. Service may be subject to technical line qualification. Frontier and Dish Network are separate companies and all contracts and billing related to Dish are handled through Dish directly. The terms of service for Dish Network, including the 2 year contract and termination fees are presented to each Dish customer at the time the service is installed and they are required to read and sign those terms. These terms are between Dish Network and the Consumer. Frontier is not able to cancel the DISH Network contract for Mr. [redacted] , nor can we pay any early termination fee for him. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr. [redacted] has experienced as a result of the above matter. Frontier Specialist: Brian M [redacted] Department: Customer Relations

Frontier Communications Frontier has received the following complaint : Ms. [redacted] ’s complaint states that she ordered... service with Frontier but that the technician did not show up. She states that she called several times and eventually cancelled the order. Ms. [redacted] states she now has an inquiry on her credit report from Frontier but did not get service. Frontier has investigated the above statements and offers the following response: Frontier records show that an order was written and due dated for October 24, 2017. Frontier records further show that the order was cancelled on October 24, 2017. Frontier has spoken with Ms. [redacted] and apologized for the failed order. Frontier has agreed to write a new order with the same credit report to avoid an additional inquiry. Frontier will escalate the installation of the service order and waive the one-time $75.00 fee. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience Ms. [redacted] has experienced as a result of the above matter. Frontier Specialist: Donna J. M [redacted] Department: Consumer Relations Contact: ###-###-####

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate the Revdex.com bringing this matter to our attention The Complaint states that: [redacted] states that his contract was about to expire so he called Frontier Communications for a new rate At this time, Scott quoted him $a month and this was to start on August 5, [redacted] states that two days later he received a bill for $ [redacted] called and spoke with [redacted] who had her supervisor pull the call to confirm the price [redacted] states that Frontier has not called him back or answered his calls in reference to this issue Frontier has investigated the above statements and offers the following response: I called [redacted] and apologized for no one calling him back I told [redacted] that the call in question had been pulled but it was a misquote I told [redacted] that I would not be able to offer him the quoted price of $for a full year but because of the misquote, I would credit him his account $for three months I will give [redacted] a second credit on October 2, and a final one November 2, [redacted] said that would not make him as happy as the year but it is a good startWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she is having ongoing billing issues with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises an account review shows Ms [redacted] ’s billing issues are due to a service order error, which has now been corrected.Frontier advises Ms [redacted] ’s monthly charges now reflect $plus taxFrontier advises credits totaling $have been applied to Ms [redacted] ’s account to correct past billing errors.Frontier has contacted Ms [redacted] and advised of the aboveMs [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of [redacted] ’ internet billing to our office for reviewWe appreciate Mr[redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] requested an upgrade of his internet speed and was billed for both the upgraded speed and his older Verizon package He had requested an adjustment and only part of the adjustment posted to his account.Frontier has investigated the above statements and offers the following response:Mr [redacted] is correct in stating that he received billing for residential accounts at the same address Frontier has issued an additional adjustment of $to his account.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Rebecca N [redacted] Department: Executive Consumer Relations

Tell us why here...Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention Mr [redacted] advised that he cancelled FTR services went to another provider then came back and now HBO go Showtime anywhere, Starz app will not work along with issue with access to HBOGO, ABC, NBC, CBS, ESPN apps etc • A Frontier Communications technical support representative was able to resolve this concern We trust this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Mr***’s billing account Credits have been issued and applied to the September and October billing statements The final balance due on Mr***’s account is $due immediately This information is also available online by logging onto his account by visiting [redacted] We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Frontier’s records indicate that a representative spoke with the customer when she called in on March 9, about her Amazon gift card promotion The representative generated an escalation form for the customerAn order, [redacted] , was processed on March 10, to add the Amazon gift card promotion to her account On April 28, we contacted the customer and gave her our direct contact informationWe apologize for any inconvenience this may have caused the customerWe trust this information will assist you in closing this complaint.Frontier Communications

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Mr [redacted] was quoted $a month + taxes and surcharges, but account was billing at a higher rate.Frontier has investigated the above statements and offers the following response: Records indicate on August 29, a Frontier representative misquoted Mr [redacted] $+ taxes & surchargesAfter further review, Frontier issued a credit of $to Mr***’s October billing statement to match the $October 16, 2017, we spoke with Mr [redacted] acknowledging his concerns and advised a credit have been applied to the accountWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that the original installation appointment for November 23, was not met by Frontier for the ordered service package of $before taxesMrs [redacted] advised that there was extensive issues with their port request and eventually she decided to take a new telephone numberMrs [redacted] explains that the issue required several phone calls to customer service to resolveMrs [redacted] also advises that the billing received for her first statement was a full $and not the agreed upon price of $ Frontier has investigated the above statements and offers the following response: Frontier Spoke with Mr [redacted] regarding this complaint and apologized for the missed appointment and the billing errors on his first two statementsFrontier worked with Mr [redacted] to identify the correct package and has agreed to honor the pricing provided to Mr [redacted] on his original order placed November 11, that was subsequently re-written because of the installation and port problem.Frontier has made the necessary service adjustments to Mr***’s account and will be following up on the next two billing cycles to ensure billing accuracyFrontier has also removed any associated late fees.Frontier has also confirmed that the promotional gift card which was offered on the November 11, order date will be honored and issued at the traditional day markMr [redacted] was satisfied with the resolution and agreed to the billing follow upsMr [redacted] has been provided with direct contact information should he require any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and found that Mr [redacted] had a Technician out to his home on December 13, and December 14, The Technician had to remove multiple loads from the lines to ensure the internet concerns would be resolved.Frontier has adjusted the $to Mr [redacted] ’s account to provide one month free for any inconvenience and the time out of serviceFrontier has attempted to contact Mr [redacted] on December 14, 15, and 16, without success by phoneFrontier has also sent an email to Mr [redacted] on December 15, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

The Complaint states that: Mr [redacted] advises that when he started internet services with Frontier, he was advised that there was no commitment term or early termination chargesHe advises that he also declined any Visa Card PromotionsMr [redacted] advises that he was told there is an $early termination fee for cancellationFrontier has investigated the above statements and offers the following response: Frontier advises that a cancellation order was placed on June 5, 2017, and since the Visa Card promotion that was applied to the account was unclaimed, the early termination fee was waivedFrontier spoke to Mr [redacted] on June 7, and he advised the issue is resolved

Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises in July he agreed to pricing at $for years, which included faster internetMr [redacted] reports when he made these changes his August billing showed a balance of $ Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative has reached out to Mr [redacted] and advises a previous representative has given credits leaving a credit balance of $31.87.The prior representative has also added the promotions Mr [redacted] was missing on his accountThe Frontier representative will follow up next bill cycle to ensure correct billing.Mr [redacted] advises all services are currently working, and is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-#### [CG1]Mr

Frontier has investigated the above statements and offers the following response: Frontier advises that the account was disconnected on December 3, and the remaining balance was written off on February 10, 2016.Frontier advises that a pre-write off letter was mailed out on January 20, with a notice due date of January 31, 2016.Frontier advised that since [redacted] charges are valid, a deletion letter is not an available option.Frontier advises that if a payment for the remaining balance is made, reporting would be updated to paid in full.Frontier maintains it's position on the above matterWe regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and discovered that promotional credits were not applied to the account Frontier has adjusted the January 16, billing statement to $due by February 9, Ms [redacted] was advised that the final bill process can take up to days for the account to close out once payment is received and equipment returned is accounted for During this period, she may receive another billing statement for misc charges.Frontier will be shipping additional return mailers per Ms [redacted] ’s request She should expect to receive the additional return mailers by early next week.The representative handling this complaint has provided her contact information to Ms [redacted] and will continue to assist Ms [redacted] in finalizing the closure of her account We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: A Frontier technician was dispatch and replaced Mr [redacted] ’s modemFrontier has issued adjustments to Mr [redacted] ’s accountA Frontier consultant has been direct connect with Mr [redacted] and confirmed the Wi Fi service is now workingWe regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter

I contacted them on 12/because of an increase in the price of my servicesI was not in a contract and ultimately downgraded my services from two products to oneAfter filing a complaint with the Revdex.com about a pricing issueI was informed that if I cancel services I was in a contract and would have to pay a cancellation feeI asked for proof Of agreeing to a contract and was not provided this informationAfter doing some research on my own I found that when I downgraded my services I was placed in a contract, this was done without my knowledgeIn my quest to find this information I had to recant my initial complaint to a representative who agreed to give me a discount on 300/internet from $to $I agreed though I was initially seeking $It benefited me because I was informed this would negate the contract I was placed in without my knowledgeDuring the long process of the repprogramming this into my account, she came back and said i'm sorry but the system gave a wrong price, it would be $I allowed the process to continue because I wanted the contract removed.I want this company to honor the $and to make the public more aware of there shady practices