Frontier Communications Corp.

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she moved and we received a new telephone number and received a bill for a closed accountFrontier
has investigated the above statements and offers the following response: Frontier spoke to Ms*** on January 15, and explained that she moved to a new exchange and required number changeFrontier has requested phone intercept on old numberFrontier explained adjustments issued on closed accountFrontier has set follow up to ensure bill accuracy. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However I think we need to also document here that when I called Frontier with my issues I was ONLY following what I had been told by their Technical Service person. Frontier continues to send out solicitations for new business, knowing full well that they have oversold this market areaShould my connection rates drop again below the threshold, I for one will drop Frontier and go with other carriers in the area. Frontier is NOT the only game in town!
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing
this matter to our attention The Complaint states that: Every time it rains in the area the phone goes out Ms*** states sometimes they are without phone for two weeks at a timeFrontier has investigated the above statements and offers the following response: A Frontier Representative contacted Ms*** and a tech was out to repair the service March 21, Frontier has provided contact information if there are any further questions or concernsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Frontier Communications has not provided service since the conversion from Verizon to Frontier on April
1stService was not working and when making reports that service was not working customer was advised not to pay bill until it was resolvedCustomer waited for technician to come out all day to fix problem and never showed upFrontier has not allowed customer to cancel services when he was contacting us Frontier has investigated the above statements and offers the following response: Frontier had promised credits on the account for being out of service from the time our conversion with Verizon took place on April 1st Frontier has given the customer credits on the account for service that was not working Frontier has closed and disconnected the account with the customer’s request Customer has been advised that he will receive a statement on 09/07/that will show a zero balance and will take care of the last amount of service charges that are still showing on the account Customer has been advised of the representative who is working on this and how to contact them directly We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Tell us why here
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that: Mr*** has been receiving a Frontier telephone bill monthly in his name since March 2016, for a telephone account he never requested, ###-###-####.Frontier has investigated the above statements and offers the following response: On February 25, there was a new service order placed with Frontier in Franklin’s ***’s name with the telephone number ###-###-####. On March 10, there was another order to disconnect the Frontier telephone service to the same account number. Mr***’s final balance on his Frontier phone bill was $96.30. As of today, April 13, I have spoken with Mr*** and I have informed him that I have issued a credit of $to his final Frontier bill. Mr*** now has a zero balance. As of March 10, the telephone number ###-###-#### has been disconnected with Frontier, and there will be no future billing or balance due. Mr*** is satisfied.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of Mr*** ** *** to our
office for reviewWe appreciate Mr** *** bringing this matter to our attention The Complaint states that: Mr** *** advises he has been without a land line telephone since March 9, 2018. Frontier gave him a repair date of March 27, Frontier has investigated the above statements and offers the following response: Frontier had a union work stoppage in West Virginia. Management and contract staff are continuing to work service orders and service trouble reports as early as current conditions allow We regret any delays due to the labor disputeFrontier spoke to Mr** *** on April 3, and the service was finally fixed yesterday, he was without working service from March 9, through April 2, 2018. Frontier issued a courtesy credit for one month of service and Mr** *** was satisfied with thatWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr** *** may have experienced as a result of the above matter Frontier Specialist: Jacey D*** Department: Customer Relations Telephone Number: ###-###-#### ExtFax Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr*** advises that he has been experiencing intermittent speed and connectivity issues with his internet
service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference. Customer speeds may vary over timeA Frontier Technician was dispatched to Mr***’s home on 9/25/and resolved the internet concerns. Mr*** has our contact information should he have additional concerns regarding this matter. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention
The Complaint states that:
• The prices listed on the Frontier website is not being honored
• I was advised the price can only be backdated
but they will not honor the price going forward; this is advertising
• Per the customer provided online offer, $per month rate was for a double play including 75/FiOS Internet and FiOS Custom Essentials or Custom Sports TV
Frontier has investigated the above statements and offers the following response:
• The prices listed on the Frontier website are new customer offers and this account is an existing account
• The bundle was missing on the bill and a credit totaling $was issued on 7/12/to backdate for the missing bundle discounts on the June and July bills
• An additional credit was issued for the installation fee $124.97, late fee $and other taxes and surcharges on 7/25/Please allow 1-bill cycles for all credits to reflect on the billing statement
• A Frontier representative advised the customer on 7/28/the only service billed is FiOS Data at $
• I successfully reached Mrs*** 8/5/and she is satisfied with the resolution provided
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** experienced

Thank you for referring the case of *** and *** *** to our office for reviewWe appreciate you bringing this matter to our attention.Our records indicate that *** ***'s last billing statement was dated September 1, with account ###-###-####We show that the account was
disconnected on September 15, and written off on November 18, with a balance of $381.03.The phone number, ###-###-#### was not reassigned until late December 2016.I made several calls to the customer with my contact informationThe customer returned my message and I called her back, but have not received any communication from *** or *** *** as of this date.We will be happy to look further after we speak with the customerWe apologize for any inconvenience you may have experiencedWe trust this information will assist you in closing this case.Frontier Communications

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that her Frontier internet service stopped working the first day of June and that she
was told by Frontier that she had put her account on a vacation suspension mode Ms*** advises that she never called to request her internet be put on a vacation modeShe also advises that Frontier to needs to come out and fix the problem with her internet service Frontier has investigated the above statements and offers the following response: Frontier advises that although the account most likely was put on vacation mode in error, the customer still had working internet service the entire time, including the majority of the month of June 2017. Frontier also advises that the problem that Ms*** had experienced with the internet was due to a technical issue unrelated to the vacation modeThe problem with the internet service was reported to Frontier on June 24, and repaired on July 5, 2017.Frontier spoke with Ms*** on July 6, 2017, and confirmed that a technician came out on July 5, 2017, was able to repair the internet service, and that the service is currently working We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that has experienced as a result of the above matter

Per Frontier records, Customer's connect date was 10/29/2016...his disconnect date shows 11/18/2016. There was an error in our records, however, Mr*** was not asked to make payments towards any serviceHe wasn't billed for any servicesYes to have the service activated, a deposit was requiredHe will get his deposit back with 15-business daysA Frontier agent tried to reach Mr*** again to advise and he was unavailableA message was left advising of the refund and that he should expect to receive it in the mail within the next 15-Business daysCase Closed

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier has stopped delivering *** stations about months ago, due to a
contract dispute with ***, and continues to charge him the same amount each monthMr*** advises that he has a billing discrepancy with Frontier. Frontier has investigated the above statements and offers the following response: Frontier advises that they are continuing to negotiate with *** Media Group to reach a favorable agreement that will allow Frontier to add the *** network channels back to its channel lineup.Frontier contracts with various programmers to offer content to its TV service customers, and these contracts periodically expire or are terminated. Frontier negotiates in good faith to reach new agreements with program providers in order to offer its customers a rich TV experience and generally, these contracts are re-negotiated or extended with no change to or interruption of service. Sometimes, however, there are changes to channel line-ups and to the content of programming packages. Frontier advises that Mr*** had been getting a discount of $off the standard market price for his bundled services and although that discount is expiring at the end of March 2018, he will have a new discount that will provide him with a discount of $off the standard market price.Frontier spoke with Mr*** on March 16, and advised him of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises Frontier she was promised a price and when she called back in the price had
increased by $a month Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on January 9, and advised her we could honor the price she was quoted We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** is disputing his bill for services from Frontier Frontier has investigated the above
statements and offers the following response: Frontier advises on March 30, Frontier spoke with *** *** and advised him the account has been adjusted and has a zero balance.Frontier advises the outside collection agency has been notified the account has been adjusted to a zero balance Frontier advises *** *** has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
(My Response)I did receive a call from Frontier with the corrected balance that I do not disagree with. However, in the message left on my phone from Frontier, they are billing me to February 7th 2017, I do have a problem with this date. I cancelled my service with them yesterday January 31, 2017, so I shouldn't be charged for another month of service
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for review. We appreciate *** *** bringing this matter to our attention The complaint states that:
Mrs*** states that Frontier doesn’t have electronic bill pay The bill due date changed from the 29th with Verizon to the 7th with Frontier Mrs*** states that her internet speed is very slow Frontier has investigated the above statements and offers the following response: Mrs*** now knows how to pay the bill online or with Frontier agent The billing due date did change to the 7th of each month Frontier has set up a payment arrangement to assist the Mrs*** with her changes Frontier has technical support assisting the customer with the slow speeds for her internet service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** states that for several years they have had issues with their Internet serviceHe states that several
Frontier technicians have come to his house but they have not been able to fix it Frontier has investigated the above statements and offers the following response: Frontier reports that Mr*** has called in nine trouble tickets since May Each time Frontier has gone out to the customer’s NID and have not found anything wrong with the linesMr*** is in direct contact with the local manager in the area if his issues continue We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s voicemail was restored.Frontier has confirmed working service with Mr*** on 5/9/16.Frontier issued a $credit for the phone service outage including featuresAs a courtesy, Frontier has issued an additional $credit for the voicemail outageWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Mr***’s account and has discovered that his account was closed due to non-payService could not be reinstated to manually apply a $monthly credit as the account had been closed for
more than daysFrontier has credited the account in full. Mr*** carries a zero balance as of April 13, We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advises that he has been overpaying for service and that he has spent hours attempting to
resolve his issues with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that we spoke to Mr*** on August 2, and he advised that his billing issue has been resolvedFrontier apologizes for the frustration and strives to provide better Customer Service in the future