Frontier Communications Corp.

I would like my bill adjusted down to the $I was told it would be and all other charges removed

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this to our attention The Complaint states that: Mr*** advised that he had a humming sound on his line constantly since December along with
inconsistent Internet service with no resolutionMr*** states that he has contacted Frontier on a daily basics about this situation and not only does he want resolution but he is also requesting full credit for since the beginning of 2016. Frontier has investigated the above statements and offers the following response: After reviewing the account, Frontier contacted Mr*** about the telephone and Internet repair requestMr*** also stated that he wanted to be removed from auto pay for his Frontier monthly statementsFrontier had located a total of eight repair tickets for Mr*** from March 22nd to June 15, Frontier contacted the local supervisor check on the issues with static on the linesAccording to the response the noise on the line was caused by a damaged cable underground that engineering did replaceMr*** was given a total credit of $for service related issues since the beginning of the year and Frontier has broken the credits down for Mr*** according to the months Frontier contacted Mr*** June 20th and advised him of the total credits that have been applied to his Frontier account since the beginning of Frontier also informed Mr*** that he has now been removed from auto pay for his Frontier monthly statementsFrontier has apologized to Mr*** for any inconvenience this may have caused him. We trust that this information will assist you in closing this complaintWe apologize for any inconvenience Mr*** has experienced as a result of this matter

Revdex.com:I accept the offer but only if Frontier actually does what they say they will which is to send the bill every month on the 22nd of the month which as of yet I have not experienced Therefore I don't believe this problem can be considered resolved until I receive my invoices for November and December of and January on time Also Frontier did adjust my bill $off for my inconvenience But as for the invoices arriving on time, I don't know yet if this problem has been resolved.Regards,***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Charged for installation fees for taking over Mother’s account Frontier has investigated the above
statements and offers the following response: Frontier Communications advises that $in credit was issued on 8/29/for billing overagesOn 9/1/a $was placed for the late fee that accrued on the September billingOn 9/20/$was credited on the account for the installation charge that was billed out improperlyCurrently Mr*** has a balance on the account of -$ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matterTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11431384, and find that this temporary resolution is satisfactory to me I trust that when the time comes for Frontier to replace the battery again, their customer service agents will be as understanding as those agents dealing with Revdex.com complaintsIn accepting Frontier's response to this complaint, I reserve the right to complain again should the promised battery not arrive, or no longer operate, and I am left with noise making equipment in my home
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find your statements inaccurate I was contacted by a Frontier representative, Beatrice, on AUG who indicated that an unused phone line was created in my name but never disconnected She indicated that the phone line is the source of the improper billing She also indicated that she would investigate the matter further and contact me in "a few days" to let me know what can be done No indication of resolution nor my consent was given during our conversation If FRONTIER is willing to remove the erroneous charges and any penalties for nonpayment, then I would accept the terms and consider the matter settled
Regards,
*** ***

Our apologies for any altered appearance that the Response shows. Our systems were changed to Office Online Version and it has been challenging converting files over to Microsoft OneDrive.Thank you for your understanding while we adjust

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states that he has had issues with being billed by a different long distance carrier that Mr*** did
not authorize to be his long distance carrier Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier has identified the errors with Mr***’s account Frontier it has made the appropriate adjustments to Mr***’s account.Frontier has reached out to advise of adjustment to the account via voicemail and email.Frontier has made several attempts to reach *** *** ; however, Frontier has been unsuccessful in speaking with him.We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** M*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** advises she does not have a contract with Frontier and her service was cancelled one week into the billing
cycleFrontier advised they would be charging for the whole billing cycle and a disconnect fee Frontier has investigated the above statements and offers the following response: Frontier communicated with Ms*** via email on October 23, and advised we can disconnect the service on her preferred date, and she will receive an adjusted statementMs*** states she wanted service disconnected the date she called October 4, Frontier has made the order effective October 4, and has set a follow up on her account to review the October 29, statement for accuracyFrontier advised all customers are charged the $fee for disconnection of internet serviceFrontier advised of the final bill process and refund We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate bringing this matter to our attention The Complaint states that: Mr*** is disputing a bill for service with Frontier Frontier has investigated the above statements and
offers the following response: Frontier reviewed Mr***’s account and advises that, the account shows a zero balance.Frontier attempted to reach Mr.*** to advise of the above but was unsuccessfulFrontier left a message and sent an email with direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***
This resolution is only acceptable if the internet keeps working In the past three months it has not stayed working more than eight days in a rowIs it possible to accept current resolution yet keep complaint open to see if internet stays working? They eventually fix it but I do not pay for part time internet so I would prefer it to work consistentlyThank you. *** ***

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she was billed for home phone and internet services by Frontier, but no service
was ever installed. Ms*** advises that her balance needs to be zeroed outFrontier has investigated the above statements and offers the following response: Frontier advises that Ms*** should not have been billed anything since no service was renderedFrontier advises that the entire account balance has been credited, and it shows a balance of zero on the statement dated January 3, 2018.Frontier spoke with Ms*** on January 4, and advised her of the above statements. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has applied adjustments to Mr*** accounts in the amount of $When discontinuing Frontier service policy states, it can take approximately days for the account to cycle out of the
billing systemThis allows any charges/credits to be applied to the account such as long distance calls, Pay Per View, etcMr*** disconnected Frontier service effective May 31, and at this time the balance is in the amount of $ We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was never an option for ultraviolet ever sent to my email or by mailThe only emails I received stated all purchased movies will be transferred to frontier and we will be able to access them at anytime including when service was disconnected we were defrauded by frontier and are looking for immediate resolution and our money back
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that the active promotion for the internet was removed in errorFrontier made corrections to the account by reactivating the promotion for the internet.Frontier provided a
credit adjustment for the months Ms*** should have received the discounted pricingFrontier provided an adjustment for the shipping and handling charge.Frontier spoke with Ms*** in regards to the aboveMs*** presented no further questions or concerns We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this
matter to our attention The Complaint states that: Mr*** states that her rate with Frontier is not correct and he would like the rate honoredFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that Ms*** was contacted and assisted with her Frontier bundle rate.Frontier called to acknowledge that we have received the Revdex.com complaint and provided our contact number We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of *** *** to our office for review
We appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advised that he has been trying to reactivate his number for the past months to port to a different providerMr*** advised he has contacted Frontier countless times and no one can help him get his number reactivated Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative has contacted Mr*** and advised that Frontier did disconnect services and that Frontier tried to reactivate but it couldn’t be done due to a service order error.Mr*** does not want to reactivate the number, and advised he would not be paying for services he did not receive. The Frontier representative did see a balance which has been credited to zeroMr*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext2611 Fax Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Mr*** was quoted a price for his services but when he received his bill it was not the quoted priceHe called Frontier and then was told another price for the same services and after a complaint was filed a price after taxes was agreed, but is still not receiving a bill for the correct amount Frontier has investigated the above statements and offers the following response: Frontier has spoken to Mr*** and issued credit for the difference he was billed over the agreed priceFrontier has offered to follow up each month after the bill is out to credit any charges above the agreed price if necessaryMr*** request’s his services be disconnectedFrontier has issued the request to disconnect his services on the specified date, he has been advised of the equipment return process and final billing process We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the complaint and offers the following response: Frontier issued Mr*** credit for all the items mentionedEarly termination fee, and late fee, and Installation feeA Frontier representative reviewed these actions with Mr***