Frontier Communications Corp.

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s concerns were determined to be a network repairThis did not require a technician to be dispatched.A repair request was placed on April 24, Mr*** cancelled
service on April 27, 2016.Due to the containment of Verizon proprietary information and in some cases the transmittal of private information regulations, Frontier was not a recipient of the physical contracts from VerizonFrontier retains documented bill copies providing the contracted pricing and term information, which is also provided to the consumer in the form of their monthly statementFrontier has internally addressed any internal coaching opportunities and disciplinary actions related to this complaint We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I spoke to *** *** with Frontier regarding this complaint yesterday, we agreed to the price for year (more months)This response states months which is incorrect
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are still having line issues, our phones go in and outTechnician needs to remedy line issues.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mrs*** account continued to bill several months after disconnecting her services Frontier has investigated
the above statements and offers the following response: After further research, we have determined one payment for the year of applied to the account for $on October 12, September 27, 2016, services suspended for nonpaymentOctober 11, 2016, Frontier Communication spoke Mrs*** regarding past due amount of $407.34, and refused to payOctober 12, 2016, Mrs*** reached out to us again; which we were able to establish payment arrangements on the accountFirst arrangement scheduled for October 28, for $and another $on November 12, Both arrangements not kept.November 3, Frontier Communications suspended services again for nonpaymentDecember 14, we processed an order to finalize the account effective November 3, 2016.For the year of 2016, no communication by the customer other than the two dates listed aboveTotal balance due is $ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced because of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Double charged for Vacation Service Frontier has investigated the above statements and offers the
following response: Frontier Communications investigated the double charges for the Vacation Service and has credited Mr***’s account a sum total of $which will be applied between Mr***’s August 1, and September 1, billing cyclesPer conversations held between Mr*** and Frontier Communication’s Office of the President he finds these credits to be satisfactory and finds this matter resolved We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has reviewed Mr***'s account and does find that there were errors made in the quote given to themFrontier has confirmed that their Dish account has bundled with Frontier as of 5/27/Frontier's Consumer Affairs department left a message for Mr& Ms*** on 5/27/with
contact information for *** which is ###-###-#### Ext# Once the 6/19/statement generates and *** speaks with the ***'s, adjustments will be issued for the errors madeAt this time a $courtesy adjustment has been added to the account for any inconvenience causedFrontier does apologize and will resolve this with the customer upon contact

Frontier CommunicationsThank you for referring the complaint of *** *** to our
office for reviewWe appreciate *** *** bringing this matter to our
attentionThe Complaint states that: Ms*** states that she would like to have the early termination fees removed from her final billing
statementFrontier has investigated the above statements and offers
the following response: Frontier has reviewed the account and found that the contract terms and renewal dates were made available on each billing statementOn March 19, 2017, the term renewedCustomer is given days to cancel term renewal, and discontinue associated discounts. Customer ported out account to a new provider effective June 20, 2017, breaking term contract, and incurring an early termination fee on final billFrontier has determined that the early termination fee is valid, and will sustain total final balanceFrontier spoke to Ms*** and advised the above informationWe trust that this information will assist you in closing
this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matterFrontier Specialist: Erinn F*Department: Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. THEY HAD OFFERED ME NOTHING FOR THE MISSED TWO APPOINTMENTS, LIED TO ME ON THE PHONE THAT THEY WOULD SHOW UP, CLAIMED RESPONSIBILITY THAT THEY NEEDED A SPLITTER AND WAS TO INSTALL IT ON THE 3RD AND NEVER SHOWED UP. THEY TOLD THE Revdex.com THAT THEY WOULD BE HERE ON THE THIRD AND NEVER SHOWED UP.......MY ASKING OF 1000$ GOES TO 3000$ FRONTIER NEEDS TO STOP LYING TO PEOPLE OR THEY WILL FIND THEIR *** IN OAKLAND COUNTY CIRCUIT COURT UNRESOLVED!!!!!!!!!
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this
matter to our attention The Complaint states that: Ms*** is experiencing slow Internet speedMs*** is requesting a refund for four months of service and for Internet speed to be brought up to what it should beFrontier has investigated the above statements and offers the following response: Frontier has issued a credit of $one-month credit for InternetFrontier has made several attempts to reach Ms*** to set up an appointment for a technician to come out and trouble shoot the issues she is experiencing. Unfortunately, our attempts have been unsuccessful.Frontier has mailed a letter with a direct point of contact should Ms*** need further assistanceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Ms*** was quoted $plus equipment and taxes/ surcharges.Frontier modified the promotions and products to provide the quoted pricingThe promotional rate was not available in conjunction with the
Amazon Gift card.Currently, the customer pricing is $plus taxes and surcharges, which is less than the quoted pricing by $a month for the next monthsThis pricing reflected on Ms***’s May 16, statementThis is $less over the next months.Due to Ms*** being offered a $gift card and not being available, Frontier will provide a one time $creditThis is a total of $value for Ms*** over the next months.Frontier has reached out to Ms*** and left a detailed message with direct contact information We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The response from Frontier is not satisfactory, especially since they acknowledge improper business practices on their end.However, I cannot oversee Frontier and their business practices. Thus, I am accepting their response - but in no way find it agreeable or satisfactory
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that:Mr*** states that he has been for services that he did not receiveFrontier has investigated the above
statements and offers the following response:Frontier advises that an adjustment in the amount of $was applied to the accountFrontier advises that the account is closed and there is no balance due.Frontier has made several attempts to contact Mr*** regarding this issue but has been unsuccessful in speaking with him.Frontier has mailed Mr*** a letter with direct contact information if he needs any additional assistanceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this
matter to our attention The Complaint states that: Mr*** *** was quoted a lower rate for his FiOS internet service and free installation that he was charged forFrontier has investigated the above statements and offers the following response: Frontier advises service order *** completed September 19, disconnecting the service at the request of Mr***Frontier has issued credits for the installation fees and billing rate errors as follows: $posted on August 1, statement, $posted on September 1, statement, $posted on October 1, statement and $will post on on November 1, statementFrontier spoke with Mr*** on October 7, and confirmed credit for duplicate charges and associated late fees. .At this time all warranted credits have been applied. No additional information was provided to warrant a change in Frontier’s decisionWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** *** has experienced due to the above matter Frontier Specialist: Amy B*** ** *** ** *** *** Department: Executive Relations Telephone Number: 1/###-###-#### Ext.1113138 Fax Number: ###-###-####

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he would like credit when out of serviceFrontier has investigated the above statements and
offers the following response: Frontier spoke to Mr*** on March 5, and explained that Frontier has issued out of service credit based on Frontier Trouble Ticket reported.Frontier explained all appropriate credits were issuedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that Frontier would not update her credit information, Frontier has investigated the above statements and offers the following response: Upon Further investigation of Ms***’s account, Frontier has agreed to remove the credit report reference if payment of $is received by September 29, 2017.Frontier advises that we have provided Ms*** with payment options.Frontier spoke to Ms*** on September 20, and advised of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

On 10-1-Frontier left a detailed voicemail for the customer and advised that the $balance has been cleared and the account now has a zero balanceAdvised the negative reporting will be removed from his credit reportedApologized for the issue and advised to call with any questions

Frontier has investigated this issue and found that the customer is in an area of congestion that is affecting the speed/bandwidth the customer is able to receive Unfortunately, we do not have an estimate for relief for this situation at this time On February 15th Frontier spoke with
Mrs*** and discussed our findings The $amount the customer advised of was actually her January 1, bill for phone, Internet and Dish TV service Her new February 1, bill was $ This bill included a $Internet installation fee and charges for phone, two internet services and Dish TV serviceWe have issued credit of $for the installation fee due to the difficulty she is experiencing with her Internet service We have also issued credit of $toward her Internet service due to the troubleThis leaves a balance due of $235.84, which is valid Frontier has agreed to Mrs***'s request to see if the 2nd internet connection meets her needs and, if not, we will remove the 2nd Internet and credit any remaining billed charges for the 2nd Internet service Mrs*** has our contact information

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she has been billed incorrectly for her Frontier servicesMs*** advised that because of the incorrect billing, she has been billed late fees Frontier has investigated the above statements and offers the following response: Frontier advises that there was a $increase to Ms***’s television service beginning on her February statement which caused the February statement to be $Frontier advises that Ms*** had an automatic payment made in the amount of $136.55, leaving a past due balance of $Frontier advises that this caused Ms*** to be billed a late fee on her March statementFrontier advises that Ms*** continued to pay less than the balance due on her statements which caused the past due balance to carry over and increase each month, and also continued to bill late fees.Frontier advises reviewed Ms***’s statements from February to December and advises that the monthly fees billed correctly each month for the services she requestedFrontier advises that there were valid price increases for some of the services that Ms*** subscribed to as they were not on a promotion or a price guaranteeFrontier advise that Ms*** was billed late fees each month; however, as a courtesy, Frontier has issued adjustments for all the late fees totaling in the amount of $Frontier advises that Ms***’s services were terminated on December 11, per her request.Frontier advises that Ms*** has a final balance due of $Frontier advises that several attempts were made to contact Ms*** to discuss this issue further but was unsuccessful speaking to her.Frontier has mailed Ms*** a letter on January 12, with direct contact information if she needs any further assistance We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** states price increased after months on bundle planMr*** states being back billed for HBO,
and would need to pay $to disconnectFrontier has investigated the above statements and offers the following response: Frontier advises Mr*** has a month promotion started July with an additional discount for the first months to make the bundle (TV, phone, internet) $ 60.00, DVR and router, Free HBO mths and second TV box for $ 11.00= $ plus tax and fees after first months the additional discount would expireIn January bundle increased to $ 90.00, DVR $ 7.50, router $and second TV box $ to $ plus tax and fees for the remainder of the months.Frontier advises a credit was applied in the amount for $ for HBO charges on the February billThe promotion also included no early termination feeFrontier spoke with Mr*** on February 22, and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your involvement. I am very hopeful that Jarad fixed the problemHave not had one disconnect since he was here. He was a wonderful change when dealing with Frontier's employees. Very nice and respectful and I wish he could teach a class to the other employees.
Regards,
*** ***