Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I'm wondering what my recourse is if the business does not follow through and zero out my account and cancel the account, as I have been told this information now for the 4th time
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states that she had copper phone and internet service with Frontier CommunicationsMs*** states when a technician came to her house to upgrade her to FiOS services, he told her that there was an expense to install FiOS services. When Ms*** heard that information, she decided to stay with her copper servicesMs*** states that after the technician left, she noticed that all of her copper services were not working. Ms*** states since then she has been calling to have the lines fixed and every time she calls she spends more than hours on hold and is transferred between peopleMs*** states that she has been without service for days and cannot get a technician out until September 7, with an all-day appointment. Ms*** states that she does not want Frontier ruining her credit because she is not paying for the FiOS services she is being charged for Frontier has investigated the above statements and offers the following response: Frontier does show multiple attempts that Ms*** was called prior to a visit and she requested a later date.Frontier shows on two occasions that the technician tried to call but the first can be reached number was disconnected and the second number had no answer. The technicians continued to the house found a car in the drive but no one answered the doorFrontier also shows that there were also dates that had no call from a technician nor did one show up. Frontier shows that on September 9, Ms*** called in and had all of her services canceled. This order was backdated to the date she initially lost service, August 10, 2016. Frontier has also told that we will not ruin her credit because we will be crediting back the services she didn’t use and will only be charging the days she had service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** indicates he closed out his service and is still getting billsHe has had some
difficulties with getting this issue resolved Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account of *** *** ***, and determined that there were actually accountsOriginally he had a bundle with phone lines and internetHe ported out his phone lines so a new account was created with the internet onlyWhen Mr*** called in and gave his phone number, it did show a zero balance, however the internet continued to bill under the other accountFrontier did go in and credit the 2nd account for the internet serviceFrontier reached out to Mr*** and let him know that both accounts have a zero balanceHe understood and is happy that the issue has been resolved We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** from *** *** ***. has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Dates referred to in the company response are incorrectI have attached the Original Sales Order and terms and conditionsThe Gift card, Price, and Ryder showing NO contractNullify and Void #of the term and commitments and renewal on the terms and conditions pageMaking the Companies remarks about disqualifying the gift cardIrrelevantFurther I see no document that states a day continuous service is required to qualify ? If there is one, it to is Irrelevant to this agreement..
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** is disputing his bill for services from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the package that *** *** subscribes to is $per month plus taxes and surcharges for one year.Frontier advises that *** *** has chosen another service provider We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The Only bill I received stated payment due by August 19th, I called and talked to the billing department and they stated as long as the payment is made by August 19th, I would be finePlus the never made any attempt to contact me what so everI had asked them on occasions to send me a bill one was not received until August the 8th and at that time I received bills one as a final notice saying payment must be made by 08/19/ And the other was a bill that said due by August 28, Those bill is why I called them in the first place to see which one was the correct billThey said the one due August 19, Then when I called they told me that that they couldn't see why my internet wasn't working so they sent me to tech support where I was told there was an internet outage in my areaThey they called me back said it was disconnectThey some had a different phone number on my accountBecause when I gave them my phone number they said that not the phone number that we have on your accountIt seems like I got a different answer every-time I talked to themThey wont acknowledge that I was told by the billing department that my account not in danger of disconnect as that is what the billing department told meThey lied to me and they wont admit itI WILL NEVER USE FRONTIER AGAIN! Until they have acknowledge that I was lied to by them this complaint will not be solvedThey keep dancing around the fact that I was lied toUntil they have accepted that I was lie I don't accept what they say.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, I also would like to thank Revdex.com personally and glad to know there is still justice in the business world Thanks to Revdex.com
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am still awaiting the final credit for the equipment they claimed I did not return which they have verified I did indeed return. I accepting the response assuming that final credit it made to my account
Regards,
*** ***

As of 8/29/ CAP adjustment was officially applied to the account, balance is - $Issue resolved

Thank you for referring the case of *** *** to our
officeWe appreciate you bringing this case to our attention.Our records indicate that the customer’s service was
disconnected as of December 22, 2016. The repair history for this customer reflects one repair ticket,
***,
which was created on November 23, with a commitment of
November 25, The repair ticket was created for fiber trouble but not out
of service. The technician repaired the
trouble and left a voice mail message for the customer.Out of service credit is based on repair history for no dial
toneAs previously stated, there is only one repair ticket for this customer
and it was not for no dial tone. Therefore,
no adjustments to the account is warranted. Charges are valid and sustainedWe apologize for any inconvenience this customer may have
experienced. We trust this information
will assist you in closing this complaintFrontier Executive Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she changed her services to Time Warner Cable on September 16, and canceled her services
with Frontier; however, she continued to be billed by Frontier. Ms*** states that the service was finally canceled in March 2017.Ms*** also advises that Frontier sent that balance to a collections agency and now this has affected her credit reportMs*** is requesting this debt be erased from her credit report Frontier has investigated the above statements and offers the following response: Frontier records show that Time Warner Cable sent a request to port Ms***’s services out on September 23, 2016; however, they did not complete the order until March 7, Frontier advises that adjustments in the amount of $have been applied to Ms***’s account for services from September 23, to March 7, Frontier advises that Ms*** reversed several payments to her Frontier account, including payments for services prior to September 23, Frontier advises that the remaining balance due is $to cover services from the August statement that cover from August 1, to August 31, and also the balance due from the September statement from September 1, to September 23, 2016.Frontier advises that this balance will be updated with the collection agency to correct the credit reportFrontier advises that once this remaining balance has been paid it will be reflected as a satisfied debtFrontier spoke with Ms*** on January 8, to review this information with herWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** ***- *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms***- *** is disputing a bill for $ after account disconnected July
with a paid in full billMs***- *** states she has not yet received her return boxesFrontier has investigated the above statements and offers the following response: Frontier advises the bill of $ is validIt is for an early termination fee of $ for disconnect on July 18, 2017, and services for the last cycle of June to July for $ 169.30.Frontier advises Ms***- *** did make a payment of $ that paid for a past due balance on the May billing.Frontier spoke with Ms***- *** on September 12, and reviewed the above and also confirmed her address to send a return kit for the equipment We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** ***- *** has experienced as a result of the above matter

• Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time
• A Frontier technician Sara was dispatched on 6/1/and repaired the internet
service
• A Frontier Customer Service Representative has contacted Mr*** and confirmed that all services are properly functioningA credit of $was placed and Mr*** reports he is satisfied
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has billing dispute with Account ###-###-#### Frontier has investigated the
above statements and offers the following response: Frontier spoke to Ms*** on November 8, 2017. Frontier explained that we have adjusted the bill to Zero balance for account ***We have requested to remove from the outside collection agencyMs*** is not responsible for account ###-###-####We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that: Mr*** informed Frontier that the pricing and service billed were incorrect and that Mr*** was due a refund
from the charges billed Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs*** *** and advised her that the account services that are being billed are now correct and the appropriate credit has been posted to the accountMrs*** was satisfied with the resolution. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

The Complaint states that: Ms*** states she cancelled her TV cable service with Frontier and had provided a specific date to cancel however, the service was cancelled earlier than the date she providedMs*** states she contacted Frontier to correct the error and was advised
there would not be a charge to restore the service due to the error made by Frontier and was charged fees for turning the service back onFrontier has investigated the above statements and offers the following response: Frontier records indicate Ms*** ported her number to another company effective 1/11/16. When a telephone number is ported to another company, the account will automatically disconnect any Frontier services associated to that accountFrontier records indicate Ms*** contacted Frontier on 1/14/and an order was placed for new internet and TV service. Frontier has reviewed the billing and charges and found Ms*** was charged for full installation of service in error and the bundle discount had not been applied. An adjustment has been made to the invoice in the amount of $234.90.Ms***’s current balance is $which will reflect on the invoice date of 6/1/16.Frontier spoke with Ms*** on 5/26/Ms*** advised she had made a payment to Frontier in the amount of $48.64. Frontier advised she will receive a closing and a final statement from Frontier with a credit for the difference of what was owed and what was paid and she will receive a refund check within to days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms***’s account and has found that she was on our convenient auto renewal serviceThis service allows customer’s accounts to automatically renew when their terms are expiring so their
credits will continue to discount their service.Because Ms*** was on this service, when she cancelled her service the system automatically charged the early termination feeHowever because she met her original term commitment, Frontier has credited the $early termination feeThis leaves a balance a credit of $She can expect a refund within daysThis allows for any outstanding charges/credits to be applied if applicable and to allow her account to cycle out of our billing systemWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matterFrontier Specialist: Jennifer V*** Department: Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises she had continued to make payments to Verizon for her residential services as she was
unaware of the Verizon to Frontier acquisition.Ms*** advises she received a past due noticed from frontier and she sent Frontier proof of payments made, however, her billing has still not been corrected Frontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account revealed that Ms***’s payments were being made to Verizon and had to be transferred to FrontierFrontier advises all of the payments in question had been transferred to Frontier via Verizon with the exception of the payment made on June 10, for $and July 20, for $Frontier advises a payment investigation was launched and it was discovered that the two payments above were posted to a Verizon account separate from the one that migrated to FrontierAnd therefore cannot be transferred to FrontierFrontier advises for further information regarding those payments, Ms*** would need to contact VerizonFrontier has attempted to contact Ms*** on three separate occasions but remains unsuccessfulA letter with a Frontier representatives contact information has been sent to Ms*** should she desire to discuss this matter further We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter