Frontier Communications Corp.

Thank you for
referring the complaint of *** *** to our office for reviewWe
appreciate Ms*** bringing this matter to our attention.The Complaint
states that: Ms*** states that she paid her bill on 6/10/and it was never applied to her accountMs*** states
she has contacted Frontier many times but it has never been applied.Frontier has
investigated the above statements and offers the following response: Account review shows that Ms*** made a payment of at the *** *** *** on 6/10/and according to the person who took the payment; the incorrect account number was scanned so the payment was not applied to Ms***’s Frontier account.Ms*** originally contacted Frontier on 7/9/and an unidentified payment was found for the same amount of $which was paid on the same day however the request to apply it to Ms***’s account was not completed in errorThis payment was applied to Ms***’s account on 12/16/and will reflect on the 12/22/billing statementAll late fees resulting from this misapplied payment have been adjusted.Frontier apologizes for the delay in applying this payment to Ms***’s accountWe trust that
this information will assist you in closing this complaintWe apologize for any
inconvenience that Ms*** has experienced as a result of the above
matterSincerely, Frontier
Customer Relations

The amount that they said they are going to give me a credit which is $that was credit that we couldn't used the business landlines for days.What I do not agree is fee of $that they charged me on the bill.First of all, rep NEVER mentioned about tech visit fee (I love to hear phone record if they told me anything about $fee on first place)Tech that dispatched DIDN'T fixed the issue but they still charged to the customer.Frontier is telling me that they charged me becuase I do not have an insuranceNEVER heard anything about insurance program from telecommunication company.We have many buisness accounts with FrontierWe NEVER experience these type of headache when the Company was "Verizon Fios". Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier charged him for installation of his internet in errorMr*** stated he
did not give Frontier permission to withdraw from his accountFrontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr*** and apologized for his inconvenienceFrontier issued credit for the installation feeFrontier also issued an order to correct his billing for the Internet serviceFrontier advised that since there was an auto draft on account the monies were withdrawnFrontier has set a follow up for March 14, to follow up on his billing We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the additional concerns of *** *** to our office for reviewFrontier has reviewed these additional remarks and the company’s position has no changed. Sincerely,Executive Customer RelationsFrontier Communications

The business
worked with the consumer directly to resolve the issue

Frontier has investigated the above statements and offers the following response: A Frontier consultant have been in direct contact with Ms*** and advised that the Frontier uses a third party to bury the wireMs*** has been advised that the outside wired will be buried by June 7,
We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This resolution will be satisfactory to me only after Frontier issue me a refund of $for the check that I sent them
Regards,
*** ***

Complaint Number: ***
Customer Name: *** *** Phone: ###-###-####
Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention
The Complaint states that:
• Mr*** on behalf of his
business, *** *** ***, is disputing his bill for services with Frontier
• Mr*** is disputing a 2-year contract
Frontier has investigated the above statements and offers the following response:
• Frontier reviewed Mr***’s account and determined that, due to a system error, Mr***’s account was billed incorrectly
• Frontier advises that the error has been corrected and an adjustment of $has been issued on the accountFrontier will issue a $adjustment for the next months on Mr***’s account
• Frontier advises that Mr*** subscribes to two phones lines with Internet service and Static IP for a total cost is plus taxes and surcharges with a 2-year contract
• Frontier spoke to Mr*** on September 15, and advised of the above information
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Frontier dropped the ball and I am still waiting for my original phone number to be re-instated and transferred to ***. All of my and Friends only have my original phone numbe and cannot get in touch with me because of this problem initiated by Frontier. This problem should of been resolved when I validated the phone transfer to the third party for the change over. Frontier is the problem. *** has tried multiple time to switch my phone number from Frontier to ***. It now has been a week and still the problem exist. I am very frustrated and have spent too many hours trying to get this resolved. Frontier still remins the problemThank you for your time and efforts in this matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states: Customer requests that
Frontier remove the early termination fee that was enforced after Mr*** disconnected on August Frontier has investigated the above statements and offers the following response: Frontier applied a credit on the August billing cycle to reimburse Mr*** for the early termination fee for disconnecting his account on August We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: During the transition from Verizon to Frontier *** *** states he lost service for several weeks including
access to an entire library of films for his childrenFrontier customer service was completely inaccessible for the first weeks during transition from Verizon to FrontierFrontier’s first bill reflected an incorrect and excessive dollar amount on the charges carrier over from Verizon*** *** would like his account adjusted to refund the erroneous charges and an adjustment for the subpar service received during the first two months of service after the transition Frontier has investigated the above statements and offers the following response: *** *** spoke to a representative on August 14, and the representative gave him credit for one month of service for $and went over the bill balance that carried over from VerizonFrontier found that *** had a balance before converting over to Frontier and he now understands thatResponse We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that he has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he renewed his Frontier service and increased his service plan to speeds as fast as 150/
MbpsMr*** states that this required a new modem which he was not informed of.Mr*** states that he has made several requests to have a Frontier modem sent to his home but he has not received one. Frontier has investigated the above statements and offers the following response: Frontiers records indicate that the Frontier modem was delivered on November 30, to MrSilva’s home.Frontier has made several attempts to contact Mr*** regarding this issue and was unsuccessful in speaking with himFrontier has mailed Mr*** a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The PIC Freeze for our MAIN phone line ###-###-#### was not removed on Aug 1st as stated, only the PIC Freeze for our Fax line ###-###-#### was removed on Aug 1stIt was not until Wednesday August 9th, that Frontier removed the Freeze from our main line ###-###-#### and our line was ported to ***And this was only after multiple daily communications on our part and after we provided Frontier the PON ***that was sent to FrontierWe were days without phone service severely impacting our patients and our businessFrontier was negligent and irresponsible managing this request
Regards,
*** ***

Frontier CommunicationsThank you for referring the complaint of Mrs*** ***-*** to our office for reviewWe appreciate Mrs***-***
bringing this matter to our attention.The Complaint states that:Mrs*** ***-*** reports ongoing repair for her Frontier Internet
service’s slow speedsShe is
requesting to have wires updated to correct the trouble she has had
intermittent since July of this yearFrontier has investigated the above statements and offers the
following response:Frontier advises that we apologized for Mrs***-***’s internet speed.We provided a new modem in hopes of resolving the repeat issue.Frontier reports that we do not guarantee internet speeds and are currently investigating for potential upgrades.We continue to make progress every day and explore options to ensure a consistently positive service experience for our customers.We trust that this information will assist you in closing this
complaint. We apologize for any
inconvenience that Mrs*** ***-*** has experienced as a
result of the above matter.Frontier
Specialist: Bridget
G*** Department: Executive Relations Telephone Number: 1/###-###-####
Ext.1113138 Fax Number: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me regarding the Account # *** It is a very tricky response because FRONTIER have not mentioned the other Account # ###-###-#### so is Frontier evading this fraudulent activity as well? FRONTIER charged me accountsThese accounts are:1--Acct # ###-###-#### Due date: 9-18- $-- I paid this account even though I don't have this tel #, and I did not request to open this account--and this account was close when I called them to complain, I was given a confirmation # it's close--Frontier agent Paula said they will refund this payment2--Acct # *** Due date: 10-16- $55.45--This is what Frontier account wants to settle--even though I don't have this tel # and I did not request to open this account, I was given a confirmation # it's close when I called Frontier to complain---Frontier agent Paula said they will refund this payment. This is what Frontier's response to settle today's date 10-3- I agree with FRONTIER to settle this account, but what about the other ACCOUNT # ###-###-####What about this Account # ###-###-#### ? Frontier agent Paula said they will also refund this payment $ I paid 3--I also told Frontier agent Paula-- I don't want FRONTIER Tel & Internet so I should have no more FRONTIER INTERNET Service soon FRONTIER TEL SERVICE is already settled as of 9-18-2017--portered to So CaTel of this date 9-18-20174--When will FRONTIER turn off my FRONTIER INTERNET Service? when this FRONTIER FRAUDULENT INTERNET SERVICE ACTIVITY IS DONE AND SETTLED with Revdex.com-- --PLEASE TURN OFF OR CLOSE MY FRONTIER INTERNET SERVICE - --PLEASE DON'T SEND ME ANOTHER NEW ACCOUNT # NEW CHARGES FRONTIER TEL SERVICE IS ALREADY PORTERED TO SO CAL TEL 9-18-2017--so THERE SHOULD BE NO MORE FRONTIER PROBLEM REGARDING TELEPHONE SERVICE5--Revdex.com should know this also: my original Account # ###-###-#### for Frontier Tel & Internet service --Due Date --10-4- $77.58- I paid this bill---Date closed: 9-18-2017This bill was paid, was given a confirmation # when I asked them TO CLOSE BOTH TELEPHONE & INTERNET Service This is my original Tel& Internet Service TELService was portered to SoCalTel9-18-2017 As for my INTERNET Service I asked FRONTIER I DON'T WANT FRONTIER TEL & INTERNET SERVICE--PLEASE CLOSE BOTH SERVICES-- DATE--9-18-2017Thank you, *** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Mrs*** has been overcharged for the
past billing cycles due to an upgrade in service but she hasn’t upgraded• When Mrs*** called Frontier, she was told the issue would be resolved, yet it’s not resolved and the bill continues to increase. • Mrs*** called to speak with the person who gave her the number to call her direct and she’s left over messages with no return callFrontier has investigated the above statements and offers the following response: • Frontier issued $in credit to the account on 10/19/to correct missing bundle discounts. On 9/the account was rebundled to correct the missing discounts. On 9/Frontier issued $in credit for the missing discounts from the September billing Total credit issued $• Frontier apologizes for the delay in connecting the service and the inconvenience the situation caused and has issued a $inconvenience creditWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience *** *** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response:Frontier records indicate there were only Trouble Tickets on the accountThe first ticket was completed within days and the second was completed within days. Frontier records indicate there were phone calls made in to the Technical Support teamFrontier finds that days of credit were due to *** ButchAs a courtesy, Frontier has issued a full months of internet credit Frontier finds that no additional credits are warranted.We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that she signed up for service with Frontier and paid a $depositFrontier then advised her that
they did not service her area and that they would refund her the depositTwo weeks later she still does not have the refund. Frontier has investigated the above statements and offers the following response: Frontier has refunded the deposit of $to the customer’s credit card that was used on November 10, The confirmation number for the refund is ***Frontier spoke to Ms*** today and she confirmed that she did receive the refund. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that his Frontier internet service has been inadequate and running at very slow
speedsMr*** advises that Frontier technicians have come out to his home on various occasions to troubleshoot and replace some of his equipment but have been unable to get the speed of the internet up to levels that are acceptable to himFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors including: network congestion, customer location, customer equipment, and network interference. Customer speeds may vary over timeFrontier advises that network congestion could be affecting internet service speeds. Frontier advises that plugging devices directly into the router through a wired connection should address this issue.Frontier advises that the high-end of the speed range in a Service tier represents the potential wired maximum speed capability in that Service tier, but is not a statement, representation, or guarantee of the maximum speed that a customer will receive.Frontier advises that it is continually working to improved its network and its customers’ experience; however, Frontier has not specific plans for upgrades in Mr*** area at this time.Frontier advises that under Tariff, Frontier is responsible for service outage credits, based on the customer’s daily rate of service that is not functioningFrontier is not liable for any other compensation. In March 2018, Mr*** was issued a time out of service credit in the amount of $and as a courtesy, was issued an additional $credit on April 10, 2018. Frontier spoke with Mr*** on April 10, and advised him of the above statements, of which he was not in agreement withWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

I would like them to update the bill and stop charging us for a bundle package that we don't have we have paid over dollars in a month time framewe are already looking into a different company that will provide internet