Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Dates referred to in the company response are incorrectI have attached the Original Sales Order and terms and conditionsThe Gift card, Price, and Ryder showing NO contractNullify and Void #of the term and commitments and renewal on the terms and conditions pageMaking the Companies remarks about disqualifying the gift cardIrrelevantFurther I see no document that states a day continuous service is required to qualify ? If there is one, it to is Irrelevant to this agreement..
Regards,
*** ***

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier charged him for installation of his internet in errorMr*** stated he
did not give Frontier permission to withdraw from his accountFrontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr*** and apologized for his inconvenienceFrontier issued credit for the installation feeFrontier also issued an order to correct his billing for the Internet serviceFrontier advised that since there was an auto draft on account the monies were withdrawnFrontier has set a follow up for March 14, to follow up on his billing We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has reviewed the account of Mr***, ###-###-#### and finds that he did request to disconnect the account on March 10, 2016.Frontier then created a new account on ###-###-#### on March 14, in effort to start the new account and resequenced the number to ###-###-#### allowing Mr
*** to port his number to another carrier, as in order to port a number, you have to have the number active to do so.Under our tariffs, we are not responsible for lost wages or lost businessWe therefore must respectfully deny your request for compensationFrontier has attempted to contact Mr*** on two occasions and has left direct contact information for him.Frontier contacted Mr*** on July 12, and advised that the account, ###-###-#### has been adjusted to a zero balance.Mr*** advised that he was satisfied with this resolution.Frontier does apologize for any miscommunication or inconvenience caused

The business
worked with the consumer directly to resolve the issue

Frontier has investigated the above statements and offers the following response:
• Frontier shows that Mr*** disconnected service on 10/25/Prior to that, his 10/01/statement generated for $and was higher than previous charges due to promotional credits ending on his term which
ended on 10/01/
• Mr*** made no payments for the 10/01/statement
• The November statement then generated for $With the back balance from 10/01/not being paid, the total amount due was $
• However, due to a system error the order to disconnect on 10/25/did not post until 11/17/16, after the 11/01/bill generated
• The 12/01/bill then generated with all the prorated credits back to the 10/25/disconnect date, giving a current credit balance of $
• Because the back balance for the October statement wasn’t paid, this left the final balance of $($Oct+ $Nov= $- $Dec= $661.12)
• Again as stated the October 1st billing was never paid, as it was generated prior to disconnecting
• The final balance of $is valid and will be sustained
We regret any inconvenience that *** *** may have experienced as a result of the above matter.”

Frontier has investigated the above statements and offers the following response: A Frontier consultant have been in direct contact with Ms*** and advised that the Frontier uses a third party to bury the wireMs*** has been advised that the outside wired will be buried by June 7,
We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Frontier advises that the correct price for the main line package Mr*** subscribes to that includes Unlimited domestic 1+ "Voice" long distance on the main line plus taxes and surcharges is $per month plus taxes and surcharges through August 16, 2019.Frontier advises main line billing was missing promotional credits due to an isolated order error that has been corrected and the account was credited.Frontier advises Mr*** also subscribes to a basic second line for $per month with basic Frontier Simple long distance at $per month at per minute before taxes and surcharges.Frontier does not offer an unlimited data long distance calling planFrontier has credited all data long distance calls through the November billing statement, going forward all data long distance calls will be at per minute.Frontier spoke with Ms*** November 13, and advised of the above We trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as they follow through on their part and issue me the credits as promised.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The Only bill I received stated payment due by August 19th, I called and talked to the billing department and they stated as long as the payment is made by August 19th, I would be finePlus the never made any attempt to contact me what so everI had asked them on occasions to send me a bill one was not received until August the 8th and at that time I received bills one as a final notice saying payment must be made by 08/19/ And the other was a bill that said due by August 28, Those bill is why I called them in the first place to see which one was the correct billThey said the one due August 19, Then when I called they told me that that they couldn't see why my internet wasn't working so they sent me to tech support where I was told there was an internet outage in my areaThey they called me back said it was disconnectThey some had a different phone number on my accountBecause when I gave them my phone number they said that not the phone number that we have on your accountIt seems like I got a different answer every-time I talked to themThey wont acknowledge that I was told by the billing department that my account not in danger of disconnect as that is what the billing department told meThey lied to me and they wont admit itI WILL NEVER USE FRONTIER AGAIN! Until they have acknowledge that I was lied to by them this complaint will not be solvedThey keep dancing around the fact that I was lied toUntil they have accepted that I was lie I don't accept what they say.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Exception of menus which is a software issue with Frontier
Regards,
*** ***

Thank you for referring the complaint of *** *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** indicates he closed out his service and is still getting billsHe has had some
difficulties with getting this issue resolved Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account of *** *** ***, and determined that there were actually accountsOriginally he had a bundle with phone lines and internetHe ported out his phone lines so a new account was created with the internet onlyWhen Mr*** called in and gave his phone number, it did show a zero balance, however the internet continued to bill under the other accountFrontier did go in and credit the 2nd account for the internet serviceFrontier reached out to Mr*** and let him know that both accounts have a zero balanceHe understood and is happy that the issue has been resolved We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** from *** *** ***. has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states that she had copper phone and internet service with Frontier CommunicationsMs*** states when a technician came to her house to upgrade her to FiOS services, he told her that there was an expense to install FiOS services. When Ms*** heard that information, she decided to stay with her copper servicesMs*** states that after the technician left, she noticed that all of her copper services were not working. Ms*** states since then she has been calling to have the lines fixed and every time she calls she spends more than hours on hold and is transferred between peopleMs*** states that she has been without service for days and cannot get a technician out until September 7, with an all-day appointment. Ms*** states that she does not want Frontier ruining her credit because she is not paying for the FiOS services she is being charged for Frontier has investigated the above statements and offers the following response: Frontier does show multiple attempts that Ms*** was called prior to a visit and she requested a later date.Frontier shows on two occasions that the technician tried to call but the first can be reached number was disconnected and the second number had no answer. The technicians continued to the house found a car in the drive but no one answered the doorFrontier also shows that there were also dates that had no call from a technician nor did one show up. Frontier shows that on September 9, Ms*** called in and had all of her services canceled. This order was backdated to the date she initially lost service, August 10, 2016. Frontier has also told that we will not ruin her credit because we will be crediting back the services she didn’t use and will only be charging the days she had service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Mr*** is disputing charges for services he requested order cancelled and not installed
Frontier has investigated the above statements and offers the following response: Frontier advises the account has been disconnected and credited in full amount of $ as of March 12, This will reflect on March cycleWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I was not aware of something being orderedand if it was Dish said it was I do not feel I should have to pay for a extra month of dish that I did not receive which is the extra my dish was cut off on June 6,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11507584, and find that this resolution is satisfactory to me.
Regards,
*** **

Attached please find the complaint response for Mrs*** ***.Thank you,Felicia T***Executive Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr*** states his bill increased $ Frontier has investigated the above statements and offers the
following response: Frontier spoke to Mr*** on January and advised the six-month bundle promotion is expiring January 28, 2018, as printed on page oneFrontier advised a $per month discount can be added in place of the ending promotions which will be good for one year, and this also will print each month on the statement advising of the end date of this discountFrontier advised that Mr*** is welcome to call Frontier when this discount nears the end date to check if any other promotion would be available. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** and *** *** to our office for review. We appreciate Mrand Mrs*** bringing this matter to our attention The Complaint states that: Mrand Mrs*** advise that Frontier has billed them a $fee for having cancelled
their internet serviceMrand Mrs*** advise that Frontier informed them that since they are no longer active customers, they do not have the capability of making their final payment online and would be charged a $fee for making the payment by phone. Mrand Mrs*** advise that Frontier needs to waive the $cancellation feeFrontier has investigated the above statements and offers the following response: Frontier advises that the $cancellation fee is valid, and that customers can pay their balance of $over the phone using the automated payment system for a fee of $3.50. Frontier spoke with Mrs*** on January 23, 2018. She agreed to pay the $cancellation fee, and since she is unable to make the payment online, accepted Frontier’s offer to deduct $off the $balance, to offset the fee for paying by phone. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrand Mrs*** has experienced as a result of the above matter