Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and Frontier (Sandi) left a voice mail last week and tried calling back but was put on hold for over minutesI need Frontier to send me an updated bill by mail and will mail a checkAlso, need them to state the service is cancelled on the billThanks
Regards,
*** ***

Currently customer monthly rate is $+ taxesThis includes Digital Voice, 150/Data, Ultimate HD, Quantum Enhanced DVR Service, Spanish Language, Room Package, Router Rental, International World Plan, & an Additional Line & Non Published ListingOur records indicate the account
owner is under the name of *** ***, and on October 28, a representative misquoted customer $a month + taxes for above product & servicesWe have made several unsuccessful attempts to reach customer to see about downgraded services to lower her monthly statementBy keeping the current services, customer will continue to pay $+ taxes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** And I want to sincerely thank the Revdex.com for resolving my issue and expediting my credit

The amount that they said they are going to give me a credit which is $that was credit that we couldn't used the business landlines for days.What I do not agree is fee of $that they charged me on the bill.First of all, rep NEVER mentioned about tech visit fee (I love to hear phone record if they told me anything about $fee on first place)Tech that dispatched DIDN'T fixed the issue but they still charged to the customer.Frontier is telling me that they charged me becuase I do not have an insuranceNEVER heard anything about insurance program from telecommunication company.We have many buisness accounts with FrontierWe NEVER experience these type of headache when the Company was "Verizon Fios". Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for referring the complaint of *** ***- *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Ms***- *** is disputing a bill for $ after account disconnect in July with a paid in full billMs***- *** states she has paid $ from September to June Frontier has investigated the above statements and offers the following response: Frontier advises Ms***- *** August 19, bill was $ as it was on the prior Verizon pricingA credit of $ was applied due to a missed appointment bringing her balance due to $ A move order placed August 30, and installed September 6, with Frontier pricing on the September 19, billingFrom September to June charges were to be $ 1,plus $ from August bill= $ 1,Customer paid $ 1,to date leaving balance due from customer of $ for the last cycle June to July 18.Frontier advises credit has been applied to the last bill cycle in June to bring it to $ There is also an early termination fee of $ for disconnect on July 18, Total balance due for Last cycle and early termination fee is $ 341.94.Frontier advises Ms***- *** was receiving new customer pricing and was on the correct promotions of $ before taxesHowever, Frontier honored adjustments to her bills and she only paid $ from September to June billingWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** ***- *** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of ***
*** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** advises that he having difficulty porting his number from Frontier.Frontier has investigated the
above
statements and offers the following response:Frontier investigated Mr***’s account and determined that Frontier successfully ported Mr***’s telephone number on June 26/2017.Frontier’s representative have made several attempts to contact customer to advise of our findings.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr***
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General Manager

The Complaint states that: Mr*** advises that he was promised a rate of $a month for his Frontier internet service, and this month his bill was higherFrontier has investigated the above statements and offers the following response: Frontier advises that after a thorough review, a
12-month discount has been added to Mr***’s account, adjusting his monthly rate to $per monthFrontier advises that we were unable to reach Mr*** regarding the above resolution, but direct contact information was provided

As of 8/29/ CAP adjustment was officially applied to the account, balance is - $Issue resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has billing dispute with Account ###-###-#### Frontier has investigated the
above statements and offers the following response: Frontier spoke to Ms*** on November 8, 2017. Frontier explained that we have adjusted the bill to Zero balance for account ***We have requested to remove from the outside collection agencyMs*** is not responsible for account ###-###-####We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that: Mr*** informed Frontier that the pricing and service billed were incorrect and that Mr*** was due a refund
from the charges billed Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs*** *** and advised her that the account services that are being billed are now correct and the appropriate credit has been posted to the accountMrs*** was satisfied with the resolution. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** ***- *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms***- *** is disputing a bill for $ after account disconnected July
with a paid in full billMs***- *** states she has not yet received her return boxesFrontier has investigated the above statements and offers the following response: Frontier advises the bill of $ is validIt is for an early termination fee of $ for disconnect on July 18, 2017, and services for the last cycle of June to July for $ 169.30.Frontier advises Ms***- *** did make a payment of $ that paid for a past due balance on the May billing.Frontier spoke with Ms***- *** on September 12, and reviewed the above and also confirmed her address to send a return kit for the equipment We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** ***- *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am still awaiting the final credit for the equipment they claimed I did not return which they have verified I did indeed return. I accepting the response assuming that final credit it made to my account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of 2/2/I have not had any resolution to the
issue I'm having with Frontier CommunicationsThey have contacted me several times to let me know that someone is working on the issueThere has been no communication in the last months and no change in the status of the problemPlease keep this issue openIt had NOT been resolved
Regards,
*** ***

Thank you for referring the case of *** *** to our
officeWe appreciate you bringing this case to our attention.Our records indicate that the customer’s service was
disconnected as of December 22, 2016. The repair history for this customer reflects one repair ticket,
***,
which was created on November 23, with a commitment of
November 25, The repair ticket was created for fiber trouble but not out
of service. The technician repaired the
trouble and left a voice mail message for the customer.Out of service credit is based on repair history for no dial
toneAs previously stated, there is only one repair ticket for this customer
and it was not for no dial tone. Therefore,
no adjustments to the account is warranted. Charges are valid and sustainedWe apologize for any inconvenience this customer may have
experienced. We trust this information
will assist you in closing this complaintFrontier Executive Customer Relations

Customer Name: *** *** Phone: ***
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Frontier has billed *** *** $and Frontier had never installed service Frontier has investigated the above statements and offers the following response: Frontier had issued credit to Ms*** on October 12, in the amount of $leaving the installation fee of $149.99. Frontier did credit that in full on November 1, 2016. A Frontier Representative left a message for Ms*** to advise and left contact information with any further questions or concernsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response:Frontier records indicate there were only Trouble Tickets on the accountThe first ticket was completed within days and the second was completed within days. Frontier records indicate there were phone calls made in to the Technical Support teamFrontier finds that days of credit were due to *** ButchAs a courtesy, Frontier has issued a full months of internet credit Frontier finds that no additional credits are warranted.We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Even though the representative that replied to you does not seem to know it, I called Frontier's customer service last week and they removed all charges and cancelled my accountDue to the holidays, it slipped my mind to update my complaint, but the issue is resolvedNot that it matters at this point, but they only called once, not three times (to my knowledge), and the email they sent me only had the word, "Thanks." I received no response to the email that I sent backHopefully, this info might help someone else in dealing with this company in the future
Regards,
*** ***

I would like them to update the bill and stop charging us for a bundle package that we don't have we have paid over dollars in a month time framewe are already looking into a different company that will provide internet

Frontier has investigated the above statements and offers the following response: Frontier’s refund policy is to issue a *** *** repaid card days from the date of service disconnection or terminationThis time period is required to ensure all outstanding charges or credits are posted
to the closed account. Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.As a courtesy Frontier has issued a check in the amount of $that Mr*** should receive to the address on file in an estimated 7-business daysFrontier has been unsuccessful in reaching Mr*** however a detail message was left with contact information We regret any inconvenience that Mr*** may have experienced as a result of the above matter