Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I was contacted by their Office of the President and have their contact information I will be reviewing my bill when it comes in to make sure that the credits that they promised me are there
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** is disputing his bill for services with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises calls may be recorded for quality assuranceFrontier advises the charges for equipment are not part of the customer’s term bundle pricing. These charges are subject to changeFrontier advises the November 19, billing statement advises to continue providing you with quality service and product innovation, on or after days from the date of your bill, the monthly rate for High Definition and Standard Definition Set Top Boxes(non-DVR), digital adapters, and cable cards will increase $per box, including Set Top Boxes that are part of an equipment packageThis rate increase will not apply to Set Top Boxes that are subject to an equipment promotional offerFrontier advises the terms of service can be found at https://frontier.com/corporate/termsFrontier advises on February 7, Frontier spoke with *** *** and advised him the rate increase to the cable boxes are validWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of *** *** to our office
for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that:*** ***
states that he received incorrect bill amounts.He advised
that he ported his number,
however we continued to bill him after the
number was Ported out.Frontier has investigated the above statements and offers the
following response:Frontier advises we spoke with Mr*** on May 22, A credit of $was applied on the ###-###-#### account per investigationsPort Out orders are generated by the new provider/CLEC with whom the customer wishes to obtain service from. Port Out orders are not generated by Frontier or the Customer. Mr***’s service remained connected until his services ported out on April 24, with order # ***The Final Bill was mailed and the remaining balance owed is $148.32, it was due July 10, 2017.Billing telephone number ###-###-#### was connected on February 17, and charged through March 19, 2017.We trust that this information will assist you in closing this
complaint. We apologize for any
inconvenience that Mr*** has experienced as a result of the above
matter.Frontier
Specialist: Bridget
G*** Department:
Executive Relations Telephone Number: ###-###-####
Ext.*** Fax Number: ###-###-####

Thank you for referring the additional concerns of *** *** to our office for review The additional concerns state: Ms*** states the Frontier statement shows a credit balance on her accountMs*** states Frontier advised her that the refund will take billing cycles and the refund would be in the form of a Visa gift card, she would like a check insteadFrontier has reviewed these additional concerns and offers the following response: Frontier has spoken to Ms***, advising of the expedited refund in which Ms*** will receive in 7-business days in the form of a checkIt is Frontier’s policy that refunds on closed accounts are initiated 2-billing cycles after an account is disconnected; the purpose of this delay is to allow time for any additional billing activity including billing by 3rd parties. Citibank fulfills the refund requests for Frontier and the consumer is sent a prepaid visa card from Citibank for the full refund amountIt takes 14-business days for processing and delivery from the date it is generated. In this instance Frontier is sending out a check refund. We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter Sincerely, Frontier Customer Relations

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier moved back the installation date for his internet serviceMr***
advises that Frontier needs to install his service immediately and waive the installation feeFrontier has investigated the above statements and offers the following response: Frontier advises that the installation date had to be pushed back due to the fact that engineering work had to be done in order to upgrade the equipment in the customer’s area.Frontier advises that the installation of Mr***’s internet service was completed on May 5, Frontier spoke with Mr*** on May 7, and confirmed that his internet service was working. He was also advised that the installation fee will be credited once the first bill prints out. We trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this
matter to our attention. The Complaint states that: Ms*** was offered a $discount for auto pay. A Representative advised that we would be taking $and we took $causing a return check. Ms*** was charged by her financial institution and by Frontier for the check return and would like a refund Frontier has investigated the above statements and offers the following response: Frontier has issued a credit of $50. $x months of the discount promised. Frontier also issued a credit of $to cover the cost of the fees charged by Frontier and Ms***’ financial institution. A previous credit of $was issued. Frontier has left a message for Ms*** to advise we applied the credit and contact information was provided. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The complaint states that: Ms*** advises that she has not received the Amazon gift card promised to her by Frontier Frontier has
investigated the above statements and offers the following response: Upon investigation, Frontier issues the gift card through email with a subscription key. Customers receive this key by email within days of their first payment.Frontier attempted to reach Ms*** to advise of the above but was unsuccessful. Frontier left a message for Ms*** that included direct contact informationWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Trouble ticket *** was entered for the *** *** *** *** business accountThe ticket will be completed by April 25, for static on the main lineA Frontier consultant has
been on direct contact with Ms*** and offered a $credit for the next six months until the contract ends in October Ms*** has also been advised that the early termination fee for the *** *** *** *** business account is in the amount of $ We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Customer states that his bill would be $a month plus taxes and sur-charges Frontier has
investigated the above statements and offers the following response: Upon review and talking to the customer we agreed I would honor the price for monthsAfter the six months the bill will be plus taxes If customer cancel after six months he will have no Early Termination Fee. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he reported service issues in November when his dog damaged the phoneMr*** states that a
temporary line was installed and never buried. Frontier has investigated the above statements and offers the following response: Fortier records show that a repair was completed on November 22, to damaged lines and a temporary line wasFrontier advises that the line was buried on November 29, 2017.Frontier advises that another repair was reported on January 7, Frontier advises that the lines were damaged again by Mr***’s dog who dug up and chewed the linesFrontier advises that new phone lines were installed and buried last weekFrontier spoke with Mr*** on January 16, who confirmed the work has been completedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you, New York Revdex.com, for the work that you do and for the outcome of this complaint, which was dealt with very professionally as well by Frontier Communication You folks at the Revdex.com rock!! Thanks again
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** *** advises he called to renew servicesIt was the end of his contract with VerizonMr
*** advises he set up a date for the tech to arrive on Monday November 21, The tech did not show and when he called he was told it had been changed to 11/29/Mr*** *** advises he would like to be compensated for his time and use of a vacation day. Frontier has investigated the above statements and offers the following response: Frontier advises the order was delayed due to a manpower issueFrontier offered a discount for twelve months but, Mr*** declinedFrontier advises Mr*** decided to cancel his servicesFrontier advises credits or based on tariff charges for servicesFrontier is unable to compensate Mr*** for his vacation day. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, Victoria D*** Frontier Communications

Frontier CommunicationsThank you for referring the
complaint of Alyssa
*** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Ms
*** states that rate for her FIOS internet have increased to $when
it was to be a
promotion rate of $54.99, and cannot seem to get it
corrected Frontier has investigated the above
statements and offers the following response:Frontier investigated and show on January 4, service order *** was placed to correct the missing promotion on the account.Frontier also placed a credit of $on the account, to cover the previous months, missing promotional discount, in which will post on the January 22, statementAn Frontier spoke with Mr*** concerning this these changes on the account.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above matter.Frontier Specialist: James
N*** Department: Customer
Relations

Frontier has investigated the above statements and offers the following response: Frontier went out to Mr***’s location on October 25, and did not find any issues with the serviceFrontier ran multiple speed test and each time the customer was receiving Mbps download into the home
As a precautionary measure, Frontier switched out internet equipment at the central office.A local represented has been in direct contact with the customer and provided direct contact information should he experience any additional concerns We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

My resolution is:Reimbursement of the $Fronteir informed me I needed to fix my problem, the On Hub, which did nothingI want the problem fixed, (internet speed) fixedAnd a call from technician himself, to when he will be hereI will not waste my whole day on the phone to your customer
service department , ever again

Thank you for referring the complaint of Ms.*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she had to call Frontier several times in order to get her father’s account
disconnected after he passed away Frontier has investigated the above statements and offers the following response: Frontier advises that the account Ms*** requested to disconnect, has been disconnectedFrontier apologizes for Ms*** having to call in several times to get the account terminatedFrontier spoke to Ms*** on January 12, and advised of this information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms.*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** states that lines were ran on his private rd which is private property that he cleared to build a drive wayMr..*** wants to speak with Frontier and have someone come out to remove the linesFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** who confirmed that he spoke with a Local area manager who will be going out to review and assist with the lines that were layed We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can read in Frontier respond, they are just repeating my claim, and not admitting their mistake and their promise to meIf they own up to $refund credit that they promised me, I pay the difference.
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier advises that due to an isolated consultant error Mr*** was billed for service that were not being utilized.Frontier has removed the charges that did not belong to Mr***’s account.In
addition, as a courtesy, Frontier has cleared the remaining balance of $103.57.Frontier has removed the negative impact from Mr***’s credit reportThis can take up to days to reflect We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises Frontier he was charged an early termination fee and was told we would credit the
charge. Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** on April 6, and advised when the service was disconnected the representative made note that they advised him of the early termination fee We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter