Frontier Communications Corp.

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** is disputing a bill for service from FrontierFrontier has investigated the above statements and
offers the following response: Frontier reviewed Mr***’s account and determined that, due to an order entry error, Mr*** was billed incorrectlyFrontier has issued a full adjustment for the incorrect charges.Frontier advises that Mr*** was pre billed for this services until the end of the bill cycleThe balance due on his account is $78.37Frontier spoke to Mr*** on November 17, and advised of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** states that Frontier continues to bill for services that never worked in his home after he
disconnected. Frontier has reviewed the above statements and offers the following response: Frontier spoke with Mr*** to advise that after review of his account there was no internet usage.Frontier issued credit to zero out the account.Frontier advises that Mr*** is satisfied with this resolution.Mr*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has investigated the customer's Internet speed issue under an FCC complaint and found congestion affecting her Internet serviceThe project, completed August 10th, added some stability, but was not able to resolve her connection and speed issues. We do not have any future projects
scheduled for her area. We have examined the customer's lines for trouble, but have had no recent repair reports for either lineOn September 16th Frontier left a message for Ms*** to call in to discuss any trouble she is having

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't believe this company's response until I see the credits applied to my account statementI have getting a run around from Frontier for months and they keep changing their story all the timeI'll accept this response when I actually see the credit applied to my account on the future statementsTo make things worst, I received multiple shipping boxes so that I can send my set up boxes back to Frontier, I have no idea what triggered Frontier to send me empty shipping boxesWhen I call to inquire about this situation they seem to have no idea what triggers this orderLast month I called to cancel Starz channel from my premium services so that I can lower my total monthly expenses which is getting to be ridiculousStarz channel was disconnected for a couple of weeks and it was turned back on again without my authorization. I am expecting to spend the next few months challenging this issue on my future statementsThis is the most unorganized company I have ever worked with
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Customer has been receiving a cent bill in error for months Frontier has investigated the above statements
and offers the following response: Frontier has fixed the billing issue and refunded the cents that was billed We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that he has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached
Regards,
*** ***

Thank you for referring the rebuttal of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Rebuttal states that: Mr*** received a bill for unreturned equipment from close to a year ago. Mr*** also received a letter saying he would be sent to collections if the amount of the bill is not paidFrontier has investigated the above statements and offers the following response: Mr***’s equipment has been returned and he will be getting a credit on the next statement. This also has not been turned over to an outside collection agency. Frontier spoke to Mr*** on February 7, and he is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr***’s has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he was told he would be sent a box to return his router and he still has not received itMr
*** further states that he was billed an Early Termination fee that he was not advised of Frontier has investigated the above statements and offers the following response: Frontier advised Mr*** that he does not need to return the Frontier modem and it is his to keepFrontier has reviewed Mr***’s billing and the original phone call and did determine that Mr*** was in fact billed an Early Termination fee in errorFrontier has issued credit to Mr*** in the amount of $The adjustment will appear on the January 1, statementFrontier spoke with Mr*** on December 16, he is satisfied with the resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The email you were sent says I will be "credited" almost $not refundedI have an email from frontier saying I will be refunded only $I should be refunded, not credited the $I no longer have frontier and do not want a creditI want a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11777528, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Cindy ***
to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the message I sent them today on their facebook page after I got off the phone with them: I contacted Frontier to cancel my pathetic internet and cable service in Southern California on July 25, It was turned off on midnight on July 29, no service for anything on the 30th, which was my moving daySince Frontier makes customers pay a month in advance I had a credit balance at closingOn August 18, I spoke with Mark Freeman at extension and he said that I was only going to get $refunded since blah blah blah *** *** *** and I caved because I simply don't have the time or energy to keep arguing with you people (which I'm sure is part of your strategy to keep stealing money from customers)A few days ago, even though I haven't been in Southern California since July, I received--not my refund check--but ANOTHER bill with a credit balance of $because, apparently, Frontier feels the need to bone me out of another $Because, you know, their revenue of $2.3B for the 2nd quarter of alone isn't enough(***) I called today and the person I spoke with on the phone insisted that even though I called on the 25th and the service was disconnected on the 29th that I was still responsible for the service until the 4th of August, because their technicians couldn't get out there until thenWhich, again, is ***So not only are the technology services substandard, so it the customer serviceJust send me my $and, please, don't bother me againI want my money back
Regards,
*** ***

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has a billing discrepancyFrontier has investigated the above statements and offers the
following response: Frontier reviewed promotions offered to Mr*** and we have issued appropriate credits to correct chargesFrontier explained Frontier made several attempts to reach Mr***; however, we have been unsuccessful in speaking with himFrontier emailed a ‘Please Contact Frontier’ letter to Mr*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Yes, I'm asking to only be charged the $130/ month like I had been paying the previous months The customer service agents assured me separate times that this would be corrected to no avail It's for two months, which would be $x = $

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Ms*** states that her internet has been going out every night.Frontier has investigated the
above
statements and offers the following response:Frontier records reflect there has not been any trouble tickets for Ms*** account.Frontier representative spoke to Ms*** and she did advise that she had not reported any trouble and that her services are currently working.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Ms*** has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr*** advises that he cancelled his account in mid August but has still not received his refund of $after multiple requests
to have it sent.Frontier has investigated the above statements and offers the following response:• Frontier advises that Mr***’s refund for $was initiated on 11/17/and it will be an estimated 14-business days from that date for processing and delivery• Following is the explanation of Frontier’s refund process: Frontier bills one month in advanceBill statements are generated once each month on the customer’s bill dateThe first billing statement following a disconnect shows credit adjustments for services previously billed after the disconnect dateThe next bill cycle period is a waiting period to allow time for any billing updates which can include third-party invoicing Refunds are not processed during this period in the event of additional billing activity(Activity adds a bill cycle to this process.) After the next statement generates, if a refund is due, the account is placed on a list for manual processing which can take 14-days for the customer to receive their refund check or pre-paid credit card in the mail. • Mr*** was advised that his refund has been processed. We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr*** has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
frontierMentioning that promotional pricing had ended and this is why the price has hikedThis is not reflecting in any of my statements.all of my statement display random bundle changes, up to of them, with a cost of 7-8$ eachBundle changes I have never made.frontier claims I have been credited in April, and this should reflect on my statement, but it does notI have not received any credit in April.frontier Claims I have been credited in May, however only is credited on that statement.I did in fact talk to a customer rep on 8/24/He promised me a $credit for all my trouble, since it was the 5th time I have to call, frontier should listen to the tape, as the call was recordedHis name was Chriss, ID ***.he also offered the 75/for 69.99, however as of today 8/31/2016, I have logged in to my account and it shows I have 50/Internet and not 75/as promised.finally frontier ends this letter by saying " we apologize for the any inconvenience that Reba Lawnson has experience as a result of above matter" so who is Reba Lawson?is it possible that frontier have mixed up to customers in that case.Revdex.com please do not close this case yet.
Regards,
*** ***

it is wrong that they expect a months payment for weeks of service but I see that isn't making sense to anybodyso its their policy that no matter what you pay for a full month when you didn't use it, that in itself is wrongI do understand I paid a month in advance which means I wont get any of that prepayment backthat is fine, the problem is I don't want to get another bill, period, I only used weeks of my prepayment, but their services went up in the mean time so they are going to bill me for the balanceNOI do not want to receive another bill from these peopleits bad enough they wont reimburse people for services not used but its wrong to receive another bill because it went up and they want more moneythis is not the first time I have had problems and had no services that I had to pay for anywayits wrongiif they will do their research instead of fighting with me, I prepaid, so I am paid upper their repI will receive another billFOR WHATI am prepaid for a month so this month even though I only used weeks worth is paid in full, I understand I will not get any money back from the money hungry leeches, I DO NOT WANT ANOTHER BILL FOR ANY REASON WHAT SO EVERand per them I will be getting one.the woman I spoke to 03/jenny wasn't interested in hearing anything (hence the reason I canceled their service, customer service sucks) all she had to say to me is its our policy, its our policy, the reason this is not being resolved is they don't care period

Thank you for referring the complaint of *** *** LLC to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states on May 26, he signed a 2yr contract for Fios internet service which included a $
monthly discountEvery month he had to contact Frontier Communications as the discount doesn’t appearFrontier has investigated the above statements and offers the following response: Frontier has investigated the above concerns and found that the discount of only $is being applied and that the original offering was an invalid offeringFrontier will honor the agreement as the customer does have a signed contract and Frontier Communications will manually enter a $adjustment each month prior to the bill printing until the end of the contract.Frontier has spoken with Mr*** on October 12, to advise of the above information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advises he is experiencing a network issue with Frontier. Frontier has investigated the above statements and offers the following response: Frontier advises Frontier’s network technicians have investigated this matter and determined that there are no issues with Frontier’s network and maybe an internal issue in Mr***’s network.Frontier has contacted Mr*** and advised of the aboveFrontier advises a courtesy credit of $was provided to Mr*** for the length of the investigation of this matter. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with his offerI find it insultingThe time I spent without phone service put my son who has a traumatic brain injury at riskHe has seizures and I had no access to 9-serviceI spent over THIRTEEN AND A HALF HOURS on 'chat' with frontier employees over the course of days being bounced back from customer service to service techs, each telling me it was the other's issueThen I was told a service tech was going to resolve my issue on Thursday may 26th at my homeI had to cancel my clients as I am a self employed massage therapist in order to meet the service techI checked back THREE times, and each time I was told my issue would be resolved when the service tech got thereFinally at 8:30pm, I was told there was never a service ticket generatedSo I am out that $I would have received that dayIt cannot be replaced as the clients are not available anymore.I was so upset that I was throwing up stomach acid on thursdayI know it is grossbut Mr J*** and the customer or service techs that I chatted with last week do not understand my family's situationMr J*** started the conversation by telling me that I was only out $of actual phone serviceMr J*** admitted it was THEIR mistakeI don't understand his attitude that $was SO generous after the ordeal we endured.
Regards,
*** ***