Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not true, I have made MANY complaints to Frontier, Sounds to me like someone is DELETING recorded information from the system to make themselves look goodAs a matter of fact a gentleman came here in July and reran all new wires from the pole directly to my officeFeel free to stop in anytime and I will show you! I hope to God someone stops this company as I have spoke to MANY all with one thing in common....COMPLAINTS! Our VERY SMALL business employing people is unable to operate like this! We have had NOTHING but issues since we moved here November of The guys and gals who come to do the fixing are great.....its the JERKS you get at the 800# who make things nearly impossible!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can read in Frontier respond, they are just repeating my claim, and not admitting their mistake and their promise to meIf they own up to $refund credit that they promised me, I pay the difference.
Regards,
*** ***

Frontier’s Executive Office has re-evaluated Mr***’s complaint and as a goodwill gesture, we have removed the $Early Termination Fee. Should Mr*** see the $Early Termination Fee on his October statement, please contact me directly via email at ***Thank you

Thank you for referring the complaint of Ms.*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she had to call Frontier several times in order to get her father’s account
disconnected after he passed away Frontier has investigated the above statements and offers the following response: Frontier advises that the account Ms*** requested to disconnect, has been disconnectedFrontier apologizes for Ms*** having to call in several times to get the account terminatedFrontier spoke to Ms*** on January 12, and advised of this information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms.*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never once claimed to be receiving anywhere close to mb/sOn average I was maintaining to mb/s downloadWhich is approximately 1/of the advertised speeds I was soldThese speeds persisted for the lifetime of my accountNever once did I ever come close to mb/sHad you actually read the complaint you would have seen that.Just more proof that Frontier cares only for their profit margins, not their customersTake the time to re-read the complaint pleaseI was promised my account was at a $balance, that no charges were pending or would be generatedI would like for your company to uphold it's word for ONCEYou never did with the speeds, you never did with the service calls and you never did with the billingSo for ONCE do right by a customer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have made several more attempts to address the issues I have in fact contacted support about the issues, as well as submittimg support tickets online that I now have no access to seeingThere has been no attempt on their end to contact meNo missed calls from anyone, I am constantly on my phone for work purposes Additional new charges have been added to the accountI tried to contact as requested in their response and they refuse to make any adjustmentsI began services with another company on the day I requested services to be cancelled by Frontier.
Regards,
*** ***

Per Frontier records: Order #: *** upgraded his FIOS internet to 75/and Custom TV with receiver for $before taxes on 9/5/2017. The notes do not advise Mr*** was told of a 24-month ETF/TermCustomer currently bills $49.99/FIOS 75/Data (Term 9/15/17-9/4/19) +
$58.99/Customer TV + $11.99/Receiver = $- $40/Loyalty Credit (month) = $+ taxes and surcharges monthlyCustomer does not qualify to get a “new” customer offer for 100/FIOS Data at the price of $There are no other offers available to bring his monthly rate downCustomer advised/insists that he did not agree to a 2year termas a compromise, I advised that we would waive the remainder of the ETF if he cancels his service before the term date of 9/4/Customer understands and will contact customer service if he decides to cancel

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The complaint states that: Ms*** advises that she has not received the Amazon gift card promised to her by Frontier Frontier has
investigated the above statements and offers the following response: Upon investigation, Frontier issues the gift card through email with a subscription key. Customers receive this key by email within days of their first payment.Frontier attempted to reach Ms*** to advise of the above but was unsuccessful. Frontier left a message for Ms*** that included direct contact informationWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** ***-*** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** is reporting internet issues from February 2, with a ticket set for
February 6, Frontier has investigated the above statements and offers the following response: Frontier advises the internet ticket from February 2, was restored on February 5, 2018.Frontier spoke with Ms*** on February 9, and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** ***-*** has experienced as a result of the above matter

Frontier advises Ms*** was advised $per month for services before taxes and surchargesDue to isolated order error the promotion was not added to the accountFrontier advises the account was installed July 6, and was disconnected August 22, and has not received a payment. Frontier has credited the account for the billing error leaving balance owing as $Frontier investigated and verified all Frontier services are working as designed on a repair visit on August 15, and the technician was turned away.Frontier spoke with Ms*** November 6, and advised of the aboveMs*** was not satisfiedFrontier’s position on this matter has not changed. We trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention. The Complaint states that: Mr***, at ###-###-####, states that he had experienced an outage with his Frontier landline telephone service and would like the issue fixed as soon as possible Frontier has investigated the above statements and offers the following response: On May 26, Mr***’s Frontier landline telephone outage was reported. On May 27, a Frontier technician was out to Mr***’s location and had installed a new “ont” and power supply, in which had resolved Mr***’s outage. I have spoken with Mr*** today, June 7, and have confirmed with Mr*** that his services are on and working properly. Mr*** is satisfied with the resolution. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier advises that Mr*** has one valid account with Frontier ending with 3017.Frontier advises that an additional account, ending in 2606, was activated in error, due to an incorrect service order which was allowed to post and generate billing.Frontier advises that the duplicate account has
been deactivated and all billing associated has been corrected to a zero balance.No collections actions have been taken regarding the duplicate account and the account does not have an outstanding balance as of June 7th, 2017.Frontier advises that credits in the amount of $have been adjusted to MrPierce’s active account to offset overpayment on the duplicate account.Frontier advises that Mr*** was not sent a Fraud packet, as this was not an occurrence of Fraud but an error in order processingFrontier advises that a Frontier representative has advised Mr*** of the above and the he accepts these actions as resolution for his complaint

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** advises he has experienced multiple service issues with Frontier. Frontier has investigated
the above statements and offers the following response: Account records show credits totaling $have been applied to the account for time out service, connection fees and late payment fees. It was determined that Mr*** is connected to a home LAN (Local Area Network) and also uses a VPL (Visual programming language) which will cause slower connectivity speedsResearch determined Mr*** is receiving the FiOS data speed of 150/at the point of demarcationFrontier is not responsible for speeds that are connected through LAN or VPN.At this time all warranted credits have been applied. A Frontier representative spoke with Mr*** who indicated he was dissatisfied with the resolutionWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Amy Buchanan Department: Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the negative mark on my credit report also needs to be removed
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The complaint states that: Ms*** advises that she contacted Frontier in May, to cancel her account on June 9, as she was
moving. Ms*** advises that Frontier was sending out a box for the return of her modem and she sent the modem back on June 9, 2017.Ms*** advises that a few months later she starting receiving bills for $240.00. Ms*** advises that she called Frontier and two managers refused to listen to her complaint and insisted that she owes the money. She advises that it is now in collections and unpaidFrontier has investigated the above statements and offers the following response: Frontier investigated and found that MsWagner’s service was disconnected in error on May 16, instead of June 9, 2017. Ms*** called Frontier to see why her internet was not working and a representative placed an order to get her service back working with a new account number. The new account never got cancelled on June 9, and was billing her monthly for the service until it was cancelled on October 2, with a balance owed of $240.28.Frontier advises that credit for the $has been applied to her account and it now has a zero balance. Frontier advises that the OCA (Outside Collection Agency) will automatically be notified of the credit adjustment to the account and will be pulled back from her credit.Frontier spoke with Ms*** on February 26, and advised of the above and she has direct contact information We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** ***
bringing this matter to our attention The Complaint states that: Mr*** states his service went down he contacted Frontier and advised that he would be disconnecting his service if the repairs continueMr*** states he made attempts to contact and disconnect service however the office were closedMr*** daughter was finally able to speak with Frontier and disconnect service as of February 20,Mr*** account was not disconnected on the date he was advised and called to disconnect and is disputing the charges on the accountMr*** wants his account credit and credit reported updated Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and we show that the service was disconnected as of March 2,2017.Frontier shows the balance due is $which is from January until the date of disconnect which was March 3.Frontier called and spoke with *** and advised that this account has been sold to *** *** *** and she must contact them at *** *** *** to dispute any charges.Frontier advise once an account is sold to an outside collection agency any dispute would have to be made to the collection agency We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has a billing discrepancyFrontier has investigated the above statements and offers the
following response: Frontier reviewed promotions offered to Mr*** and we have issued appropriate credits to correct chargesFrontier explained Frontier made several attempts to reach Mr***; however, we have been unsuccessful in speaking with himFrontier emailed a ‘Please Contact Frontier’ letter to Mr*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
Although the amount has been credited on my report this bill still shows up as a day late payment....this is a total billing / tech area on FRNOTIERS PART. My credit has been negatively impacted for almost a year due to this
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank You for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention Frontier records indicate on February 26, 2017, we were notified by the state lifeline agency that Mr*** was no longer qualified to receive the
lifeline discount, and to de-enroll him from receiving the discounted phone discount rate. Mr*** was billed at regular rates from February 27, thru April, 21, on his March 22, bill dateThis increased his rate to the $Frontier received notification from the state lifeline agency to enroll Mr*** back onto the lifeline program effective April 5, 2017. Mr*** will see a lifeline credit from April 5, through May 22, when his next bill his generated on May 22, Mr*** rates should decrease to what he was paying prior now that the state lifeline group approved his qualificationWe apologize for any inconvenience this may have caused Mr***. We trust this information will assist you in closing this caseFrontier Executive Relations