Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that when he had Verizon he was talked into changing from the DSL internet to the FIOS internet at
the same price of his DSL.Mr*** advises he was told by Verizon that his monthly bill would be $52.84, but when he received his bill with Verizon it was much higher.Mr*** states that Verizon finally fixed his bill so it was the $per month.Mr*** advises Frontier took over his account in April and his bill started to go upHe contacted Frontier by chat and was advised that his promotion had ended.Mr*** states he was told by Verizon that he was not on a promotion, that he would receive the $indefinitely.Mr*** states that he advised Frontier if he could not have the $price that he wanted to change back to DSLHe was told by Frontier that he could not be changed back to DSL.Mr*** states that he was perfectly content with the DSL, and if Frontier cannot or will not honor Verizon’s agreement, then he wants to go back to the DSLFrontier has investigated the above statements and offers the following response: Frontier took over Mr***’s account from Verizon on April 1, Mr***’s account came over to Frontier with a Verizon promotional credit of $that ran from June 18, through June 17, The promotion was stated on the Verizon billing statement and the Frontier statement with the promotional end dateFrontier has advised Mr*** of this promotional period and that Frontier did honor itFrontier has put Mr*** on a Frontier promotion where he is saving $each month for one year through July 13, 2017.Frontier has offered Mr*** to downgrade to the DSL service for $per month, which would reduce his bill to approximately $56.xx per monthFrontier has talked to Mr*** about his Estimate billing statement that he had received from Verizon when he had themFrontier has explained to Mr*** that it only shows that Verizon was giving him an estimate and that it was not his actual billWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the case of *** *** to our office
for review. We appreciate you bringing
this matter to our attention.Frontier records show that the customer disconnected their
services on June 16, 2017. The customer’s
July 7, reflected prorated credits and charges
based to the June 16,
disconnect dateOn July 12, a credit of $was posted to the
customer’s account leaving a current balance owing of $109.51.We apologize for any inconvenience this may have caused the
customer. We trust this information will
assist you in closing this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The following was not trueThe corporation was dissolved and all accounts were closedThe debt should have become part of the NY state registered corporation, it is NOT legal to charge an individual of the corporation, who is no longer associated with the corporation, any amount that was past dueAgain, I received no such "final" notice from Frontier.
Regards,
*** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is disputing her final billing from FrontierFrontier has investigated the above statements and
offers the following response: Frontier spoke with Ms*** on March 7, 2018, and reviewed account.Frontier found Ms***’s account was closed on January 12, 2018, however a repair ticket was called in on her account on January 2, Frontier issued credit for $for service from January 2, to January 12, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
From the start Frontier has lied to me to get my business...I was told by Frontier that my bill would be about $+ fees. I have yet to see a billing for $115. After speaking with Frontier on 11/7/their repsaid my billing would be $+ fees. True that's not a lot of money difference, but it is the fact that they lied to me just to get my business. If I lied about a premium just to get business the State of Oregon would take my license
Regards,
*** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** *** bringing this matter to our attention The Complaint states that: Mr*** *** advises he was told that when his wife’s account was closed we would activate
his new account in his nameHe explained that he was without internet for nine daysFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** *** on August 30, 2017. Frontier explained that we will provide nine days out of service credit and an additional $creditFrontier all so issued a $adjustment on closed accountFrontier will follow up on the next bill to ensure accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has billing discrepancyFrontier has investigated the above statements and offers the
following response: Frontier spoke to Mr*** on January 3, and explained that he was not charged for installationFrontier advised Mr*** that non-recurring charge of the modem is a valid chargeFrontier explained we issued an adjustment and will follow up to ensure bill accuracy We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me. However, I am waiting for the equipment to be removed and the refund to followOnce the intent of Frontier has been completed and I have been notified of refund I will be satisfiedUntil then, I wish the complaint to remain open
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did speak with Mark with Frontier and what he is saying is bogus because their selling pitch was no contract and they wait until you are months in to say that you in contract because of the word "term" this is misleading and I will not do business with Frontier ever again they are liarsi paid my last bill and I don't expect any more bills from them and the equipment will be returned.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** *** bringing this matter to our attention The Complaint states that: Customer spoke with an online representative in regards to a promotion that was no longer in effect, was told
that if he didn’t change his plan his rate wouldn’t change, confirmed times with that repCustomer was skeptical so he chatted with another online rep a few days later after auto pay deducted $more than his regular bill and was told that regardless what the prior rep told him that she would not be able to place the credit, customer asked to speak with supervisor, he was told that no one was available through chatCompliant is that I was given advice by a CSR and Frontier would not honor thatHad I been told there was nothing they could do to keep my rate the same or cheaper, I would have had weeks to set up new service with someone elseNow, I'm stuck with an increased rate for another month while I make other arraignments Frontier has investigated the above statements and offers the following response: Frontier may offer promotions on pricing and services to eligible customers at various times. Customers may contact Frontier Customer Service at any time to inquire about eligibility for promotions. If eligible, customers must agree to applicable terms and conditions for a promotion to apply. Generally, promotions are not automatically applied to customer billsFrontier has apologized for the mistreatment and will provide training and/or discipline for the second online representative We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** *** has experienced as a result of the above matterTell us why here

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that: *** states he is paying for FIOS Internet 50/and only getting a speed of 5/10. Frontier has
investigated the above statements and offers the following response:Frontier placed a Trouble Ticket on May 7, and completed the Trouble Ticket on May 12, 2016. Frontier states the cause was due to equipment failure on the outside. Frontier advises the Internet speed is now at 50/50. Frontier issued a credit on ***’s account in the amount of $50. Frontier spoke to *** today, May 13, and advised *** of all the above.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she was offered a service upgrade from Frontier that is not being honoredFrontier has
investigated the above statements and offers the following response: Frontier found a disconnect order for Ms***.Frontier attempted to reach Ms*** to advise of the above but was unsuccessfulFrontier left a message for Ms*** that included direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he was billed for a service on an account that he did not authorizeMr*** states he canceled
his service with Frontier in October and did not transfer the service to his new locationMr*** states that he paid off his account at his old address before ending his services.Mr*** states he requested a fraud investigation to be opened but he has not received any further information on thisFrontier has investigated the above statements and offers the following response: Frontier records show that Mr*** requested to transfer his existing Frontier service on October 7, Frontier advises that an order was placed to transfer Mr***’ services and was completed on October 17, 2016.Frontier records show that Mr*** requested to cancel his services on November 23, 2016. Frontier advises that the order was not placed until January 26, 2017.Frontier advises that there was a balance of $due for his October Mr*** confirmed with his bank that he did not see that a payment was made for his October servicesFrontier advises that a fraud investigation was not completed as this was not a fraud issueMr*** had service with Frontier and requested to transfer his services to his new addressFrontier advises that adjustments in the amount of $have been applied to Mr*** account leaving a balance due of $for services up to November 23, 2017.Frontier spoke with Mr*** on July 10, to review this information with himWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Delay of upgrade in Internet speed Frontier has investigated the above statements and offers the
following response: Frontier Communications reached out to Ms*** on 7/8/to verify that Internet speed upgrade had completedMs*** responded back on 7/9/verifying that it had and requesting credit for missed commitments and poor customer service experiencesCredit, in the amount of $25, for missed commitment was applied to the account on 7/11/Credit, in the amount of 425, for poor customer service experience, was applied to the account on 7/11/ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matterTell us why here

Thank you for referring the complaint of ** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr*** billed at a higher rate than quotedFrontier has investigated the above statements and offers the following
response: Our records indicates on September 1, Mr*** called our office regarding a flyer he received for $Representative quoted price of $+ one Set Top Box @ $11.99, totaling $+ taxesMr*** account billed much higher than quotedIssued a credit for $229.90; which will zero out his accountWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced because of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he canceled his services in August and was advised that he did not need to return the modem;
however, he was billed for unreturned equipment fees in the amount of $Frontier has investigated the above statements and offers the following response: Frontier advises that an adjustment in the amount of $was applied to Mr***’s account on January 4, and is reflected on his January statementFrontier confirms that the account is closed and there is no balance due.Frontier spoke with Mr*** on January 16, to review this informationMr*** is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of ***
*** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** advises that the price he was quoted for services was not reflecting on his billFrontier
has investigated the above
statements and offers the following response:After a review of the account, we have confirmed that Mr***’s promotional discounts did not reflect on his billFrontier records reflects that credits have been issued on the Mr***’s account in the amount $for the missing discount.An additional credit was issued in the amount of $on February 2, 2017.Please allow 1-bill statements for the credit to reflect on the billWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr***
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department: General Manager

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Diane ***
I STILL DO NOT HAVE PHONE SERVICE!!! AND I AM STILL RESETTING MY MODEM EVERY MINUTES JUST TO HAVE AN INTERNET CONNECTION WHAT WILL IT TAKE!!?!?!

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she wants to cancel her Frontier TV, internet, and home phone services
cancelled and have her contract terminatedMs*** advises that she would like to have Frontier send her a final billFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms*** on February 27, 2017. She was advised that an order had already been placed to have her phone number transferred over to another provider so that she can keep her same phone number, and once that transfer process completes, her TV and internet services will automatically be cancelled. Frontier advises that a closing statement will be sent out at the start of the next bill cycle, which begins March 16, That bill will be prorated, so that the customer is charged only for the number of days in the services were active, and the billing end date reflected on that statement will be February 24, 2017.Frontier advises that Ms*** is aware that there will be an early termination fee of $124.45, which will be on her closing statement. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has been waiting to have her service upgradedFrontier has investigated the above statements and
offers the following response: Frontier spoke to Ms*** on January 16, and confirmed that Frontier has appointment set for January 22, 2018Frontier has set follow up on appointment dateWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter