Frontier Communications Corp.

According to our records, a Verizon representative spoke to *** *** on March 25, regarding the error message he receives that prevents him from accessing his account onlineThe representative sent a referral to our IT department to determine the cause of the issueAlso effective April
1, Mr*** will need to register at Frontier's official web site as Verizon services in Florida have been purchased by Frontier

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Monthly rate should have been $a month Frontier has investigated the above statements and offers the following response: The information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, sales, tech support, and the order history. Frontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced because of the above matter

Frontier has investigated the above statements and offers the following response: Under Frontier tariffs, we are not responsible for lost wages or lost businessFrontier create trouble ticket *** on 01/and was completed on 1/Another trouble ticket *** was issued on 01/and
completed on 02/A Frontier consultant has contacted Mr*** and advised the max speed available is up to downloads MBPS.Frontier will adjust a month worth of Internet service at $and also a courtesy adjustment for $

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advised that Frontier technician damaged certain areas of her propertyMs*** would like Frontier
to repair the damage Frontier has investigated the above statements and offers the following response: Frontier technician spoke to Ms*** and has made arrangements to repair damage. Ms*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Customer was misquoted her monthly reoccurring price Frontier has investigated the above
statements and offers the following response: Frontier tried to reach out to the customer to times in regards to her complaintMs*** was not able to get to a phone to contact usWe have provided her contact information for when she is able to reach out to us We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the
complaint of Richard
*** to our office for reviewWe appreciate Mr ***
bringing this matter to our attention
The Complaint states that:
Mr
*** claims that he never had the technician come out to the home
Mr
*** claims that he was charged for the tech to come out to the home and
relocate the outlet
Mr
*** states that he should not have to pay these charges
Mr
*** states that his bill was in access of $
Frontier has investigated the above
statements and offers the following response:
Frontier has found that on
July 22, that there was technician was dispatched to the home. His notes read “This job was a service order
the customer reported that he needed a video outlet installed if you wanted a
wolffish I told him it was kind of difficult to wall fish when there's no attic
space I did the install I ran the line from the attic in the corner of the
bedroom staple it nice and neat and the customer was happy and satisfied with
the install this job is complete”Therefore the installation charges Mr***
received were valid charges.Frontier is able to see at
this point Mr*** has received nearly $in credits to this point that
include the installation, late fee and other servicesFrontier was able to see there
were a few payments not made in full on the current balance that caused the
balance to go above $
We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** ***
has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she was offered a service upgrade from Frontier that is not being honoredFrontier has
investigated the above statements and offers the following response: Frontier found a disconnect order for Ms***.Frontier attempted to reach Ms*** to advise of the above but was unsuccessfulFrontier left a message for Ms*** that included direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did speak with Mark with Frontier and what he is saying is bogus because their selling pitch was no contract and they wait until you are months in to say that you in contract because of the word "term" this is misleading and I will not do business with Frontier ever again they are liarsi paid my last bill and I don't expect any more bills from them and the equipment will be returned.
Regards,
*** ***

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that: *** states he is paying for FIOS Internet 50/and only getting a speed of 5/10. Frontier has
investigated the above statements and offers the following response:Frontier placed a Trouble Ticket on May 7, and completed the Trouble Ticket on May 12, 2016. Frontier states the cause was due to equipment failure on the outside. Frontier advises the Internet speed is now at 50/50. Frontier issued a credit on ***’s account in the amount of $50. Frontier spoke to *** today, May 13, and advised *** of all the above.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
To the Revdex.com I cannot attach the bills that I have recieved for the last year but on each bill you will see a error in the billing ranging from to dollars or more each monthThe major issue is that the inability of the cable company to give a proper bill and not waste between one to two hours a month of my time fighting for a correction to the bill

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has billing discrepancyFrontier has investigated the above statements and offers the
following response: Frontier spoke to Mr*** on January 3, and explained that he was not charged for installationFrontier advised Mr*** that non-recurring charge of the modem is a valid chargeFrontier explained we issued an adjustment and will follow up to ensure bill accuracy We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of ** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr*** billed at a higher rate than quotedFrontier has investigated the above statements and offers the following
response: Our records indicates on September 1, Mr*** called our office regarding a flyer he received for $Representative quoted price of $+ one Set Top Box @ $11.99, totaling $+ taxesMr*** account billed much higher than quotedIssued a credit for $229.90; which will zero out his accountWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced because of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** advises she did not receive $ with taxes for a new bundleMs***
advises Frontier charged her a $early termination fee in errorMs*** advises she did not received a confirmation email explained her breakdown and contract termFrontier has investigated the above statements and offers the following response: Frontier advises Ms*** has a contract with Verizon that expired December for $ plus taxes/feesOnce this contract expired Ms*** bill would have increased $ for the expiring Verizon promotions.Frontier advises Ms*** then changed to a new year contract Frontier bundle in December to $ plus taxesThe bundle would have been lower due to a removal of Frontier Secure $ , which Ms*** later removedThere was also a rebundle done March to try and lower her bundle again, however it did not change as Ms*** was already receiving all promotions availableThis price was reflected on the bills before taxes along with her contract discounts.Frontier advises we are not able to quote taxes, the contract term is printed on the bill every month, and we do not send out confirmation emails with breakdownafter bundle changes.Frontier spoke with Ms*** August 10, and explained the above and that the $ ETF fee is valid as there was a contract and contract discounts given to her since December We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** advises she upgraded to 30/internet speed and was not advised of any upgrade fees
Ms*** advised her router is not working well and she was not shipped oneFrontier has investigated the above statements and offers the following response: Frontier has credited the $ Broadband install fee.Frontier spoke with Ms*** on August 31, advised of the creditMs*** will contact me once she is back from vacation after September 12, to have our technician review internet speed and router, and if necessary send technician to her homeWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has credited Mr***’s account as a one-time
courtesy.Frontier has ensured Mr*** he will receive the gift card via electronic mail.Frontier has spoken with Mr***, ensured satisfaction and provided the contact information noted below We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the case of *** *** to our office
for review. We appreciate you bringing
this matter to our attention.Frontier records show that the customer disconnected their
services on June 16, 2017. The customer’s
July 7, reflected prorated credits and charges
based to the June 16,
disconnect dateOn July 12, a credit of $was posted to the
customer’s account leaving a current balance owing of $109.51.We apologize for any inconvenience this may have caused the
customer. We trust this information will
assist you in closing this case

Frontier CommunicationsThank you for referring the Rebuttal of Mrs*** ***-*** to our office for reviewWe appreciate Mrs***-*** bringing this matter to our attention.The Rebuttal states that:Mrs*** ***-*** reports intermittent internet service and slow
speeds.She has advised
her issue not be closed until difficulty with internet service is
resolvedFrontier has investigated the above statements and offers the
following response:Frontier apologizes for Mrs***-***’s internet difficulty.We confirmed today, December 13, that there is no outage in Mrs***’s area.We further advise that she is in a high-demand and heavily congestion area.No relief is in sight, at this time.Frontier Repair advises that Trouble-shooting can identify possible line trouble and determine if a technician will need to be dispatched to her home.We continue to offer technical support and assistance at any time, hours a day at ###-###-####.We trust that this information will assist you in updating this
complaint. Frontier
Specialist: Bridget
G*** Department: Executive Relations Telephone Number: 1/###-###-####
Ext.*** Fax Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states he is unhappy with the speed and price of his internet servicesMr*** states he has been
contacting Frontier for several years and would like this issue fixed and has been told in the past the slow speeds he has experiencing would be resolved Frontier has investigated the above statements and offers the following response: Frontier advised Mr*** of the maximum speed availability at his location and that his price is correct and reflective of his programmed speedsFrontier did advise Mr*** that due to his location and the usage in his area, he may experience congestion and slower speeds at timesFrontier will contact Mr*** if we receive any update in the near future that might provide him with faster speeds We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has been waiting to have her service upgradedFrontier has investigated the above statements and
offers the following response: Frontier spoke to Ms*** on January 16, and confirmed that Frontier has appointment set for January 22, 2018Frontier has set follow up on appointment dateWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises there was a security deposit requested by Frontier on September 26, 2016. Ms*** advises she cancelled her order on September 26, and requested Frontier refund her depositMs*** states she was told it would take 3-business daysMs*** advises the deposit has not been received yet Frontier has investigated the above statements and offers the following response: Frontier advises the records have been reviewedRefunds can take up to ninety daysHowever, Frontier records show the deposit should be received no later than November 21, Frontier has was unable to reach Ms*** concerning this matterFrontier has left messages and sent an Email with Frontier direct contact information. We trust that this information will assist you in closing this. We apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, Victoria D*** Frontier Communications