Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am concerned, however, that my account has still not been cleared. They indicate this will occur at some vague point in the future. I do not desire to be billed for any costs of their errors
Regards,
*** ***

Frontier has spoken to Mr*** about his billing dispute. Frontier has agreed to waive the late payment charges, and Mr*** was satisfied

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr*** he is receiving a different monthly price than what he signed up for when calling Frontier
Frontier has investigated the above statements and offers the following response: After further review, and listening to the recorded phone call, there were no inquiries regarding price or discussion about the pricing from both parties, the representative & Mr***Currently Mr*** monthly rate is $+ taxes & surchargesAs a courtesy, Frontier issued a credit for FiOS SActivation Fee of $80.00; which will appear on his billing statement within 1-billing cyclesWe have made several unsuccessful attempts to reach customer We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced because of the above matter

Frontier has reviewed the customer’s
concerns and has waived the balance on the accountMr*** will receive a final
statement of zero, to be mailed out on January 1, 2016.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that
*** * ***
has experienced as a result of the above matter

Thank you for referring the complaint of *** M *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that in March he experienced Internet issues and contacted Frontier to have a repair ticket
created.Mr*** states that the Frontier technician never entered his home but he was billed $for technician isolation fees.Mr*** states that he was advised numerous times by Frontier that the billing errors for the technician isolation charge would be removed and it has not been corrected Frontier has investigated the above statements and offers the following response: Frontier determined that on June 17, Frontier processed a credit of $for one of the $technician isolation fees and $in late feesFrontier processed an adjustment on November 3, for $to correct the remaining $technician isolation fee that was not removed and the $in late fees that occurred from July to October Frontier spoke with Mr*** on November 3, and advised the above informationMr*** is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** indicates they use Frontier internet to house their VOIP phone systemThey
lost internet service and would like credit for the outage Frontier has investigated the above statements and offers the following response: Frontier reviewed the records for *** *** *** *** and did confirm the outage they experiencedFrontier did credit the account for the outage and inconvenience We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** from *** *** *** *** has experienced as a result of the above matter

Frontier’s Local Manager has advised that this is all set now.The customer called the Local Manager back and advised that his service is fixed.He advised that had been up since January 6, when the technician went out.Mr*** did mention that he was not home last week when the technician
went however did confirm its all setMr*** advised that he will call the Local Manager in the future for any service concerns as he does have her direct contact information.Frontier has issued an out of service adjustment in the amount of $that will appear on the next billing statement

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms***
bringing this matter to our attention The Complaint states that: Ms*** advises that she was billed a broadband installation feeMs*** also advises that her bill has increased and she is now missing promotional discounts that she was quoted Frontier has investigated the above statements and offers the following response: Frontier has investigated and determined that the promotional discounts have been reactivated.Frontier advises that credit adjustments have been applied to Ms***’s account and will appear on the March 10, bill statement.Frontier spoke to Ms*** on February 27, to advise of the above information and will follow up to verify the March 10, bill statement is correctWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier advises that new customers that cannot be identified through credit verification transactions will be required to provide positive identification prior to services being installedFrontier mails POSID forms directly to customers and the form is also available online at Frontier.com/PositiveID. Frontier’s POSID form requires two forms of identification and at least one must be a picture ID and at least one must be state/government issuedThe POSID form must be notarized and copies of the identifications presented to the Notary Public must be mailed/faxed Mail: Frontier *** *** *** *** *** ** *** *** *** *** *** *** Frontier’s position on this matter has not changed.Frontier advises notarized POSID form cannot be waived

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is disputing her charges for services from FrontierMs*** advises that she was quoted
Frontier has investigated the above statements and offers the following response: Frontier reviewed Ms***’s account and determined that, due to an order entry error, Ms*** was billed incorrectlyFrontier has issued all the adjustments to offset the incorrect charges on Ms***’s accountFrontier has issued an order to activated all the promotion offers going forwardFrontier advises that the correct price for the package that Ms*** subscribes to is $per month plus taxes and surcharges until September of Frontier spoke to Ms*** on May 22, and advised of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Matter is far from resolved advised Representative that I need to look at the next invoices to make sure this matter is resolvedIt is NOT resolved at this moment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is disputing a bill for services from Frontier Frontier has investigated the above
statements and offers the following response: Frontier reviewed Ms*** account and determined that, due to a system error, she was billed incorrectlyFrontier advises that Ms***’s account has been adjusted in full and there is a zero balance.Frontier spoke to Ms*** on January 8, and advised of the above information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** ***
bringing this matter to our attention The Complaint states that: Ms*** states that they were billed for an equipment which was to increase the speed for their internet however it did not workMs*** would like credit back for the equipment that was purchasedFrontier has investigated the above statements and offers the following response: Frontier reviewed the account and we show that a return label was emailed on December 22,2017.Frontier has not received the equipment once we receive the equipment a credit can be requested We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that:He was a previous Verizon customerHe called Frontier asking if we took over Verizon’s contracts when we took over the
services. Frontier advised Mr*** we do not take over the contracts from VerizonWe advised him he is under no contract or obligation when he canceled his serviceThere is now an early termination fee on his disconnected Frontier account. The amount of the fee is $177.46.Frontier has investigated the above statements and offers the following response:We have not held Mr*** to any contract. We have issued a full credit for the $177.46. This is leaving a credit balance of $10.21. We will be issuing that back to Mr*** in check formMr*** is satisfied and agreed to close this complaintWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has not received the Amazon gift card promised to him by Frontier and will not pay the
termination fees associated with the offerFrontier has investigated the above statements and offers the following response: Upon investigation, Frontier is not able to issue the gift card on an inactive account.Frontier advises that no termination fees will be assessed to Mr*** disconnected account for this gift card offer.Frontier advises that we will assist Mr*** if he wishes to activate a new account with the eligible products with new terms of agreement on current promotional offers. Frontier spoke to Mr*** on April 24, to advise of the above information and provided direct contact informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Customer had requested an upgrade in internet services over a course of six months and multiple attempts
Customer experienced lack of communication on the status of upgrade and information Frontier has investigated the above statements and offers the following response: Frontier apologizes for the frustrationThe facilities that customer was being serviced from, was not capable of the upgradeAfter further investigation, Frontier was able to find a facilities that customer could be moved to and the upgrade was completed on July 13, Customer has been provided a $for the frustration on July 7, Customer has been provided contact information for any further questions or concerns We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of *** *** to our office
for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that:MrTyler
*** has requested a billing adjustment due to a promised rate pf $
per
month.His rate was
higher because he was charged installation fees and he needs assistance to
fix the bill.Frontier has investigated the above statements and offers the
following response:Frontier advises that a credit for the installation fees of $was issued and is reflected on the May 1, billA credit of $was also issued and appears on the June 1, bill.He has disconnected his service as of June 5, and we bill a month in advance, so proration credits will be forthcoming on the closing statement or final bill.Additional credit for the HBO has been applied and will also be reflected on the Final Bill.We continue to explore options to ensure a consistently positive service experience for our customers and apologize for the inconvenience.We trust that this information will assist you in closing this
complaint. We apologize for any
inconvenience that Mr*** *** has experienced as a result of the
above matter.Frontier
Specialist: Bridget
G*** Department: Executive Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention Mr*** advised that his internet was not working and she inquired about compensation for inconvenience and possible loss of business Ms
Davies contacted Frontier Communications regarding the above concerns. The internet issue was repaired. Frontier Communications does not compensate for inconvenience nor possible loss of business.Acredit has been applied to Mr*** account. We trust this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter