Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with his offerI find it insultingThe time I spent without phone service put my son who has a traumatic brain injury at riskHe has seizures and I had no access to 9-serviceI spent over THIRTEEN AND A HALF HOURS on 'chat' with frontier employees over the course of days being bounced back from customer service to service techs, each telling me it was the other's issueThen I was told a service tech was going to resolve my issue on Thursday may 26th at my homeI had to cancel my clients as I am a self employed massage therapist in order to meet the service techI checked back THREE times, and each time I was told my issue would be resolved when the service tech got thereFinally at 8:30pm, I was told there was never a service ticket generatedSo I am out that $I would have received that dayIt cannot be replaced as the clients are not available anymore.I was so upset that I was throwing up stomach acid on thursdayI know it is grossbut Mr J*** and the customer or service techs that I chatted with last week do not understand my family's situationMr J*** started the conversation by telling me that I was only out $of actual phone serviceMr J*** admitted it was THEIR mistakeI don't understand his attitude that $was SO generous after the ordeal we endured.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Customer has been receiving a cent bill in error for months Frontier has investigated the above statements
and offers the following response: Frontier has fixed the billing issue and refunded the cents that was billed We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that he has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that the initial quote given was before equipment, taxes and surchargesDue to an isolated Frontier error, the equipment was not included in the subsequent quoteFrontier, as a
courtesy, has removed the set top boxes from billing.Frontier spoke with Ms*** in regards to the aboveFrontier also confirmed that the Amazon gift card will be sent for the amount of $400.00, as originally advisedMs*** presented no further questions or concerns We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank You and thanks to Henry at Frontier who resolved the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate how fast Frontier communications responded to my compliant
Regards,
*** ***

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Ms*** states that her internet has been going out every night.Frontier has investigated the
above
statements and offers the following response:Frontier records reflect there has not been any trouble tickets for Ms*** account.Frontier representative spoke to Ms*** and she did advise that she had not reported any trouble and that her services are currently working.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Ms*** has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that the promotional pricing she had been getting for her internet service should have stayed
at $per month for years, but Frontier increased her monthly rate in January by $to $Ms*** advises that Frontier told her that her promotional pricing would continue for another year, but since then, she’s had to call in every month to request a $adjustment on her billMs*** advises that Frontier needs to credit the $forwarding balance that carried over from the March billing cycleShe also advises that she should not pay for any service rendered after April 7, Frontier has investigated the above statements and offers the following response: Frontier advises that that promotional rate for the customer’s internet service was valid for only one year. Since Frontier’s system would not allow the price to be reverted back to the $rate, due to the expiration of the promotional rate, the $difference had to be manually credit each monthThe March bill did not get credited, resulting in a $balance that carried over into the April billing cycle. Frontier spoke with Ms*** on April 18, 2017, and advised her that the $carryover balance from the March billing cycle and the $late fee will be credited. She was also advised that since she had internet service was disconnected in the middle of the April 7, billing cycle, her May statement will be prorated for from that date up until April 14, 2017, when she cancelled service with Frontier. The total dollar amount for that prorated bill should come out to approximately $ Frontier advises that the credits for the $carryover balance and the $late fee were credited on April 18, and will be reflected on the customer’s May 7, statementWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of Ms*** E ***
to our office for reviewWe appreciate Ms***
bringing this matter to our attention.The Complaint states that:Ms*** E
*** advised that she does not have a Telephone number of
###-###-####
with FrontierShe will not pay the bill of $that she
has been charged.Ms***
advises that she is being billed and charged fraudulently for service she
has never authorized.Frontier has investigated the above statements and offers the
following response:Frontier advises that as of September 22, Ms*** E *** has paid her $bill that is a Subscriber Line for her requested Internet service.On September 05, we confirmed Ms***’s request to have internet service only.She ported out to another provider for her actual Telephone service.There is no fraud activity on Mrs***’s account, this Line is for High Speed Internet service only, per her request.We trust that this information will assist you in closing this
complaint. We apologize for any
inconvenience that Ms*** E *** has experienced because
of the above matter.Frontier
Specialist: Bridget G*** Department: Executive
RelationsTelephone Number: 1/###-###-#### Ext*** Fax
Number: ***

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** states that he was charged $in back charges without prior notification.Frontier has investigated
the above
statements and offers the following response:On Mr***’s November bill statement Frontier advised that his bill would increase by $per month.The increase does not apply to customers with promotion or price protection plan until their term expires.Frontier records reflect that we notified the customer on his February bill statement that a recent rate increase communicated in your November bill was inadvertently not applied to your accountBeginning February 1, 2018, your bill will reflect the rate increase of up to $per monthAdditionally, this bill will include a one-time charge of up to $for the rate increase applicable in December and January.Frontier representative has advised Mr*** of our findings.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr***
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Frontier has investigated the above statements and offers the following response:
• Frontier contacted Mr*** and discussed his accountAdvised that his monthly statements were only approximately $due to manual credits issued ever monthThese credits ended after a year as his term
was for year
• Frontier was able to get Mr***’s monthly recurring to $plus applicable taxes and surchargesMr*** was satisfied with this resolution
• Mr*** has Consumer Relations direct contact information should he have any future questions or concerns on any future billings
• As a courtesy, Frontier has issued a $credit leaving his current balance of $
We regret any inconvenience that *** *** may have experienced as a result of the above matter.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The email you were sent says I will be "credited" almost $not refundedI have an email from frontier saying I will be refunded only $I should be refunded, not credited the $I no longer have frontier and do not want a creditI want a full refund

Frontier CommunicationsComplaint Number: 12342999 Company
Code: Click here to enter
text.Customer
Name: James
*** Phone: (217) 379-2251Thank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** advises that he is being charged $cancellation feeMr*** stated services has been bad for yearsFrontier has investigated the above
statements and offers the following response:Mr*** was enrolled in a month commitment that was scheduled to expire on June 21, The early termination fee was billed when Mr*** ported his services to another providerThe early termination fee is valid and sustainedAfter reviewing Mr***’s account, Frontier records found only one (1) trouble ticket reported for internet services.The customer reported Internet issues on April 20, and tech was dispatched on April 21, and replaced modem and installed splitter and filters.The early termination fee is valid and sustainedWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr*** has
experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General Manager

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing
this matter to our attention The Complaint states that: Mr*** has been experiencing internet outages and would like credit for the outagesMr*** requested credit for the outage and was told credit would be issued once his trouble was resolvedMr*** has been experiencing slow inter speedsFrontier has investigated the above statements and offers the following response: On December 8, 2017, Mr*** contacted Frontier Tech Support to report frequent disconnects with his internet service.On December 11, a technician was dispatched to Mr***’s home, the trouble ticket was completed as services working.Frontier advises that Internet service speeds are based upon many factors: Including network congestion, customer location, customer equipment, and network interference and that customer speeds may vary over time.On January 4th, Mr*** contacted Frontier and was advised that credits would be issued once the issue was resolved.Frontier does issue credit for time out of serviceCredits are issued based on when the trouble tickets are reported and completed.Time out of service for December 8th through 11th has been issued to Mr***s account and is included in the $discretionary credit issued today January 11th. This credit covers Mr***’s monthly rateWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the rebuttal of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Rebuttal states that: Mr*** received a bill for unreturned equipment from close to a year ago. Mr*** also received a letter saying he would be sent to collections if the amount of the bill is not paidFrontier has investigated the above statements and offers the following response: Mr***’s equipment has been returned and he will be getting a credit on the next statement. This also has not been turned over to an outside collection agency. Frontier spoke to Mr*** on February 7, and he is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr***’s has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr*** he is receiving a different monthly price than what he signed up for when calling Frontier
Frontier has investigated the above statements and offers the following response: After further review, and listening to the recorded phone call, there were no inquiries regarding price or discussion about the pricing from both parties, the representative & Mr***Currently Mr*** monthly rate is $+ taxes & surchargesAs a courtesy, Frontier issued a credit for FiOS SActivation Fee of $80.00; which will appear on his billing statement within 1-billing cyclesWe have made several unsuccessful attempts to reach customer We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced because of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** disconnected service on August 18, 2016.Mr*** was charged an early termination fee of $on his August 28, statement, call trace usage, and applicable
taxes/surchargesThis produced a total charge of $59.40.Since Mr*** signed up for Auto draft with Online Bill Pay, the statement prompted the money to be drafted on the due date (September 19, 2016).As a courtesy, Frontier has removed the term fee and reversed $back to Mr***’s banking facility on December 23, 2016.At this time, Mr*** has a zero balance. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***On their website they offer "up to" and I use that term loosely 24Mbps for all I want from them is to fix their congestion and if not that then charge me accordinglyI shouldn't have to pay the premium price if I'm getting the lowest service offered. how would you feel if you signed up to your local cable company and paid for the premium channels and could only watch them certain times throughtout the day? gets frustrating after awhilewhile they say I receive the 6Mbps isn't always what I get, I get a fluxuation of speeds ranging from 0.28kbps to 6mbpsif you would like I could start screenshotting the upload speeds from speedtest.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am concerned, however, that my account has still not been cleared. They indicate this will occur at some vague point in the future. I do not desire to be billed for any costs of their errors
Regards,
*** ***

Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** states that Frontier continues to bill for services that never worked in his home after he
disconnected. Frontier has reviewed the above statements and offers the following response: Frontier spoke with Mr*** to advise that after review of his account there was no internet usage.Frontier issued credit to zero out the account.Frontier advises that Mr*** is satisfied with this resolution.Mr*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter