FSA Store, Inc

We just received your complaint via the Revdex.com, and we are very sorry to hear that your shopping experience with us was less than excellentWe have looked into the details of your order #*** We do see this order was shipped on 1/*Our representative did provide you with the
best information as tracking information typically updates 24-hours after your order has shipped, due to this we are unable to cancel orders once they reach a getting ready for shipment status, however we are more than happy to provide you with a prepaid return label to return your order for a full refundWe do see the order was delivered to your address on file on 1/**, if you would like to send this back to us, please either give us a call at ***or email us at *** and we will be happy to fulfill your request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe FSA Store owner did everything possible to resolve the complaint and I am very satisfied with
their effortsThe FSA administration named, *** appears to be the problem and I may be filing a complaint against themI have jumped through hoops to provide the required documentation to receive flexible spending account credit for medical use only items that were purchasedThe FSA Store has been wonderful with prompt, courteous service to the aforementionedThank you
Sincerely,
*** ***

We just received your complaint via the Revdex.com, and we are very sorry to hear that your shopping experience with us was less than excellent. We first had contact with you on 1/* via your order. With your order being placed late in the day on 1/*, it was not processed until the...

following business day, which was 1/*. Our commitment to processing orders is to ship as soon as possible which in most cases is 1-2 business days. We apologize, your order was shipped on the 3rd business day, due to the delay, we had the shipment sent via [redacted] next day delivery free of cost to you. We can see the shipment was delivered to your address on file on Saturday 1/**. Also, the Head of our customer service department has called you to discuss your order with you, however he has not received a response. If you would like to discuss your order in further detail or feel your issue has not been resolved, we would encourage you to contact us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], We are always happy to help with any questions or concerns yo may have. Our Customer Service team is available 24 hours a day, 7 days a week, 365 days a year, via email, phone and live chat on our website. We would've been more than happy to waive the return fees as a courtesy if...

you would've let us know you were not happy. Please note, for future reference - we do not offer free returns. On this occasion, of course, we are more than happy to waive the return fees. Please get with us directly in the future for this or any other questions or concerns you may have. Do not hesitate to let us know if you need anything further. Regards, [redacted]

I spoke with our customer, [redacted] just now. He confirmed and acknowledged that he was in fact refunded in full for the items which he refused delivery for all three of his orders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The transaction completed on February *, 2016 by the business is satisfactory to me and the matter has been resolved.
Sincerely,
Sherdon R[redacted]

[redacted], First and foremost, we would like to apologize for the fact that your experience with FSAstore.com has not been satisfactory. Furthermore, we sincerely apologize that you did not receive the item you purchased in a timely manner. Once we were contacted about the wrongly shipped...

products, we alerted our suppliers in order to have the mistake rectified; this was on 1/**/2015. After having not received a response from them regarding the issue, we notified them once again. At this time, we were notified that the products had been placed on back-order with an ETA of 2/*/2015. Once the item was received into our stock, we had the products shipped and set to be rush delivered by the next business day. Currently, the products are set for delivery on 2/*/15. Once again, we would like to sincerely apologize for the delay in receiving the products. We hope that you find them satisfactory, and also that you continue to use our site for your FSA needs.

We just received your complaint via the Revdex.com, and we are very sorry to hear that your shopping experience with us was less than excellent. We have looked into the details of your order #[redacted]. We do see this order was shipped on 1/*. Our [redacted] did provide you with the best...

information as tracking information typically updates 24-48 hours after your order has shipped, due to this we are unable to cancel orders once they are placed as the orders may have already shipped which was indeed the case with your order. We are sorry that you feel you would not receive your order, but we can confirm that the [redacted] package was delivered to the address requested on 1/**. If there are any outlying issues with your order, or anything else we may address for you, please feel free to email us at [redacted] or give us a call at [redacted] so that we may assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was contacted within a few hours by Antoinette who professionally and courteously sorted through...

the matter and issued a refund promptly. It was an unfortunate delay in communication over a few days plus a less than pleasant interaction this morning but once she reviewed everything, she found the refund should be returned and rectified it immediately. I have always had a good experience with FSA store. They provide quality products at a reasonable price with prompt secure packaging. I recommend them highly, especially now that this issue has been finally resolved.
Sincerely,
[redacted]

Hi there [redacted] You placed an order on our website that took longer to ship than our normal 2 day time frame for processing... We have just left you a voicemail and emailed the tracking information. The order will arrive you by Saturday. Thanks very much for your patience, and if you need to return...

anything, please do not hesitate to let us know. Thank you.

Hi there! We apologize for the delay, we have just resent the return label to you via email. We will refund you in full, waiving all return/restocking fees, upon receipt of your items. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, my name is not [redacted].  The delivery instructions were part of the address.  [redacted] cannot read the address because of their volume of deliveries?  If true, I don't know why anyone would do business with them so I find this reason hard to believe.  You also dispute the date and number of times I have called you but my phone has a history of those calls to you with dates and times.  Perhaps your customer service did not record it which could be another reason this issue has continued for this length of time.In any case, you have offered to "re-ship the order" but I hope you read that there were two orders missing-  The order numbers are [redacted] and [redacted].  You promise to ship to the updated address I provided and to email me the tracking number when shipped.  IF this is correctly followed through and I do receive my pre-paid products, I thank you in advance and I will note that here at Revdex.com.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello. Our shipping system from our partners at [redacted]s rejecting your PO Box address. We have now emailed requesting that you please provide any address as long as its not a PO Box. As soon as you provide a physical "ship from" address, we will be able to process the return labels.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if I receive the refund as promised.
Sincerely,
[redacted]

Customer was emailed a return label. We also left a voicemail to confirm receipt of the email...  At this point, we would be happy to just refund for the items they wish to return, they are free to discard the items... We just need to confirm that can can still receive the refund to his...

FSA OR if he wants to receive it via a store credit, either way the choice is the customers... We can refund the original form of payment OR store credit...

Good Afternoon [redacted], I do apologize for any misunderstanding or any runaround. I just left you another voice message in regard to your return. At this time, please just discard the product that you are now asking to return and we will issue a store credit in the amount of $43.18. We...

were unsure if your 2015 funds were still active, we decided to issue a store credit. Your store credit is: [redacted]. Additionally, we refunded you for the returns that were previously received. On February 29th, you were issued a store credit in the amount of $129.58, the code for that amount is: [redacted]. Also, we exchanged Back-A-Line Premiere BIOflex Magnet Lumbar Support, Xtra Large, Black for Back-A-Line Premiere BIOflex Magnet Lumbar Support, Medium, Black on January **. We can absolutely convert your store credit into a refund back to the original form of payment. Please confirm which is preferable and please check with your FSA provider in regards to if the refund can be posted back into your account. Our system only holds card information for 60-days, since the order was placed on December [redacted], you would need to call in your card information. I would be more than glad to assist you if you have any further questions or concerns, please contact me at ###-###-####, M-F, 9AM-5PM EST. We look forward to hear from you soon. Thank You,Daniella FSAstore.com