FSA Store, Inc

Review: Hello, I buy this product from this website and the quality is really bad and the size is for a children appiNeck Orthopedic Neck Support, this is a suppose to be a medical HSA website I try to leave some feedback but the reviews button is disable and when I talk to thru the chat to customer service the rep excuse was that the website is only a couple month old and they still on process, I spend 250 on 2 different order and every item on the website the reviews are disable I feel cheated if the reviews button had work and I know the quality of this $32 orthopedic neck pillow was so bad and the size was wrong I will never buy it, now customer service is really not helpful so I dont have any other way to make this right than contact the Revdex.com since on there website they say they accredited by the Revdex.com but I can find any reviews at all on any website please help I spend money and I want this people to know that they cant just do what they want to make money this is supose to be a medical orthopedic neck pillow is probably worth it $1 the quality is similar to a dollar store item. thank youDesired Settlement: Well first I want refund but I also want for them to fix the disable reviews button, the only way customer buy online is to leave reviews when is great or not so great and I feel they disable it on purpose and this go against all the business principal I know.

Business

Response:

We have received your complaint concerning the access to our review buttons on HSAStore.com. We apologize for any inconvenience this may have caused you. We recently launched HSAStore.com and we are working through some of the technical bugs on the website and one of these problems is the review button. We certainly do understand the importance of reviews. We will contact you directly to initiate the refund for the neck pillow and to properly resolve the issue. Thank you for business and your patience as we work to address and resolve your complaint.

Review: I placed a order on 01/**/2015 I got a email saying it would be shipped with two days it is now 01/**/2015 I am being told now they do not know when the order will be shipped

that if I did not like the answers I am getting send the order back when ever I get it I asked them could they let me speak to a supervisor I was told no and they hung up on meDesired Settlement: I would like to know the exact date of being shipped not a read off from script this same problem happened last year

Business

Response:

We just received your complaint via the Revdex.com, and we are very sorry to hear that your shopping experience with us was less than excellent. We first had contact with you on 1/* via your order. With your order being placed late in the day on 1/*, it was not processed until the following business day, which was 1/*. Our commitment to processing orders is to ship as soon as possible which in most cases is 1-2 business days. We apologize, your order was shipped on the 3rd business day, due to the delay, we had the shipment sent via [redacted] next day delivery free of cost to you. We can see the shipment was delivered to your address on file on Saturday 1/**. Also, the Head of our customer service department has called you to discuss your order with you, however he has not received a response. If you would like to discuss your order in further detail or feel your issue has not been resolved, we would encourage you to contact us at ###-###-####.

I just became aware of the FSA Store when I logged into my Flexible Spending Account and was pleasantly surprised that I had over $200 left. I really thought I had used it all. There was a link to the FSA Store and I thought oh that's just TOO convenient it's got to be a scam of some sort. But lo and behold I was taken to a site that had a lot of products that I buy anyway, at good prices and free shipping. I only had two days left of the prior year's grace period so I thought I'd just order a bunch of stuff and be done with it.
A confirmation email, with tracking number was sent right away. They use [redacted] who I love; they have the most up to date tracking I've ever seen. Two days later I hear a thunk at my doorstep and there's all my stuff, every single thing as ordered in perfect condition upon arrival.
My receipt was well itemized so I can submit it for reimbursement. I thought this was a great idea and service. I will definitely use it again even though I came upon it totally by happenstance.
Now all I need is some warm weather and sunshine so I can use my new sunscreen!

Five business days after ordering and order still has not been shipped. Customer Service Supervisor could not even provide timeframe for me receiving the items I needed for vacation. Was unwilling to ship items overnight and extremely unhelpful and not very polite. Not looking forward to receiving items that are useless to me post-vacation, since I will now have to try and find them in the store.

Review: As of today's date, January **, 2016, it has been one approximately one month since my original email request for a return label to return the items with misleading advertising (screen shot provided).

On Wed, Dec **, 2015...wrote:

Good evening,

I would like to return five of the six Geratherm Basal Mercury-Free thermometers.

I've included the description for the items as provided on the website (below):

Basal non-toxic/mercury free thermometer with magnified optic case included for easy readability.

Includes easy to follow instructions and tracking chart

Traditional shake down glass analog thermometer

As accurate as mercury thermometers

Dual scale Fahrenheit and Celsius

Unique fluted design

The item received is for natural family planning purposes not daily regular use.

I would like to return five of the six originally ordered (I opened one box) Geratherm Basal Mercury-Free thermometers. I believe it would be unfair to return the opened box.

Please verify the status of Order# [redacted], PO#[redacted]'s return label.

Thank you,

During my chat with an representative today, January **, 2016, it was stated another 3-7 business days were required after I was already given the same response on Tuesday, January **, 2016 and Wednesday, January **, 2016 by two different FSA Store representatives.

I also sent 6 emails prior to this filing to Revdex.com.Desired Settlement: I would like to return the items and get my refund back as soon as possible.

Business

Response:

Customer was emailed a return label. We also left a voicemail to confirm receipt of the email... At this point, we would be happy to just refund for the items they wish to return, they are free to discard the items... We just need to confirm that can can still receive the refund to his FSA OR if he wants to receive it via a store credit, either way the choice is the customers... We can refund the original form of payment OR store credit...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The transaction completed on February *, 2016 by the business is satisfactory to me and the matter has been resolved.

Sincerely,

Sherdon R[redacted]

Review: I placed my order on 1/**/2014 and as of 1/**/2014 the order has not even been shipped, nor have I received any communication from this company regarding the status of my order. When I contact them, they advise me of a different story/reason each time. I called in on 1/**/2014 to just cancel the order and was advised they can not cancel the order, even though it has not been shipped. If and whenever I get the order, I would then have to refuse shipment, but in the meantime my money has been taken from my card and they have it. This is a Federal program with money that is not being taxed, is the honest!!!!!!!!!!!!!!!!Desired Settlement: I need my order asap or my money refund asap!

Business

Response:

Dear [redacted],

I just received your complaint via the Revdex.com, and I am very sorry to hear that your shopping experience with us was less than satisfactory. I've looked into the details of your order #**. Your order was split into two shipments. One shipment with an item subtotal of $50.73 was shipped out 1/**/14, and arrived to you Monday 1/**. The second shipment , with an item subtotal of $22.10 shipped out on 1/**as well and is scheduled for delivery today. Even though you should hopefully be receiving your order very soon, I know it is an inconvenience to have to wait two weeks from the time you ordered. And unfortunately, once an order is sent to our warehouse, we are unable to cancel it in our system. However, this is not a typical occurrence for us, it was a combination of extreme factors that led to this delay. Firstly, as you may or may not know, December [redacted]is a very common deadline for FSAs, so we received an extraordinarily high number of orders th e day before you placed your order, which we also had to fulfill. Secondly, extreme inclement weather across the country over the past two weeks has delayed shipments to and from our warehouse, causing further delays in fulfillment.

Again, I understand and apologize for the inconvenience of this situation. I will be issuing you a full refund of your $69.42 for the order, which you may also keep when it arrives. Our primary focus is customer satisfaction, so let me know if there is anything else I can do to address this issue. And I hope you will consider returning to our site for your FSA needs throughout the year.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed 2 orders with this company and its been almost 2 weeks since I placed the order. the site says 1-3 days to process and 2-3 to ship. well they got my payment and I haven't gotten a shipment info just a lot of apologies and the same bull of wait 1-3 days to process order and 2-3 to ship it out. we will give u tracking info when it goes out. well I've heard that for almost 2 weeks already. I could've gotten the same supplies from a drug store in less of the time. this site sucks and is a scam. and customer service sucks.Desired Settlement: I want the order canceled and my funds returned to my account.$224.27 is the amount of the first order. and 61.00 for the second order. I will be contacting my fsa card provider to see if they can stop the funds from going out and get it returned, but it looks likeit wont work that way so I want my money refunded back to me asap.

Business

Response:

[redacted],

We just received your complaint via the Revdex.com, and are very sorry to hear that your shopping experience with us was less than satisfactory. Our goal is 100% customer satisfaction with the overall shopping experience. We understand our customers rely on us to provide a high quality product in a reasonable amount of time and we apologize for missing the mark. Due to the volume of orders we received at the end of the 2013 calendar year, as well as untimely inclement weather, we experienced unprecedented back logs that delayed the amount of time in which we could ship orders. Our warehouse staff worked around the clock to ensure your order was shipped to you as soon as possible, however they were still unable to meet our stated time frame for shipment. We've looked into both of your orders, order # [redacted]and # [redacted]. Your order # **was shipped out on 1/**and delivered to you on 1/**. Your second order # [redacted]was shipped out on 1/**and was deliver ed yesterday 1/**.

Again, we understand and apologize for the inconvenience of this situation. We will be issuing you a full refund $61.00 for the order # 266168 and $224.27 for your order # **, but please go ahead and keep the products that you have received. Our primary focus is customer satisfaction, so let me know if there is anything else I can do to address this issue. And I hope you will consider returning to our site for your FSA needs throughout the year.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

p.s. I will consider it closed when the refund has been received. until then the matter will remain unresolved. thank you.

Review: On 12/**/2013, I made an online purchase of several health related items from this business. One of the items was a knee brace to help me with mobility issues as I have a bad knee. All of the items where shipped on 1/**/14 and received on 1/**/14. At that point I discovered the knee brace was too small (did not know there was a size issues until I got the brace) so I contacted the seller on 1/**/14 to exchange for a larger size and was told on the same date, no larger ones available and was told to look at their site for a possible replacement item. I found something on that date (it would cost more but I was willing to pay the difference) and they told me they would offer a "store credit" once I returned the item in question and I could then purchase the more expensive item. They then said they would send me a return mailing label so I could send them item back in a few days. On 1/**/14, I still did not have a return mailing label so I contacted them again and they apologize3d for the delay on the label but I should have it soon. on 1/**/14, I still did not have a return mailing label so I contacted them again and told them I would be filing a complaint with the Revdex.com for the delay and on 1/** guess what, I got the label. I promptly return the knee brace at that time and confirmed via the UPS website that they received the returned item on 2/**/14. As of today, 2/**/14, no one from the business has contacted me with any info regarding a store credit or refund.Desired Settlement: At this point this business does not deserve my business -had it been basic medical supplies it would have been no big deal but this item was a knee brace that was to help my mobility (I am very active and I was counting on the brace to keep me that way) so I thought they would pay more attention to the issue but they didn't. BUT I am stuck in using them as part of this purchase goes against a 2013 Flexible Spending Account balance and if I get a refund, it maybe a violation of the IRS tax rules on Flexible Spending Accounts (by about $15) because the purchase was to apply to 2013, not 2014. The replacement item I am looming at is only about $5 more but they will charge me shipping as well. if I could just get a credit and free shipping on a larger item, I would be happy.

Business

Response:

[redacted],

We just received your complaint via the Revdex.com, and are very sorry to hear that your shopping experience with us was less than satisfactory. Our goal is 100% customer satisfaction with the overall shopping experience. We understand our customers rely on us to provide a high quality product in a reasonable amount of time and we apologize for the delay in your return process. We apologize for any delay in the process as the first notated request we have was as of 1/**. We received the authorization to return this item on 1/**, which corresponds, to the date of which you received the return label via email. From that date, we see our warehouse processed a credit back for your return item on 2/** and a store credit code was emailed to you the following day. We can now see, the replacement order was placed for the exchange on 3/* via order # [redacted] using the store credit code. We again apologize for the delay in turn around time for your credit being issued. To hel p correct this delay, we are refunding the additional cost of your order #[redacted] of $10.74 and would like to offer you a discount on a following order. Our primary focus is customer satisfaction; so let me know if there is anything else I can do to address this issue. And I hope you will consider returning to our site for your FSA needs throughout the year.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This has to be the worse most dishonest company ever. They keep telling me they've refunded my orders in full when they haven't. They refuse to provide any proof. I've verified with my health care spending account that the orders have not been refunded in full and these guys just seem to think it's a joke or something. The monies owed expire in my account at the end of this year and they could care a less. Instead of providing me proof of the refunds they make me go through the hassle of proving to them that they haven't refunded the money to me of which they have not. If there was less than a zero to rate these dudes that would be my rating. I told them for the forth time they didn't issue a refund of a $48 order and they decided to issue 2 separate funds of $5 and $1. What a joke these guys are! Very Dishonest company.Desired Settlement: Give me my money back in cash and never hear from them again.

Business

Response:

I spoke with our customer, [redacted] just now. He confirmed and acknowledged that he was in fact refunded in full for the items which he refused delivery for all three of his orders.

There is no real benefit to purchasing from this online store. I compared prices and it's cheaper to buy from other stores like Amazon. I purchased something that I was unhappy about and having to jump through hoops to get a return label, the instructions on the label said that it could not be opened. Well how would I have known that it isn't something that I wanted until I have opened it? Now I am stuck with a product that I overpaid and don't have any use for because they won't take it back used. This is the last time that I would buy from here.

Review: Using my Flexible Spending Account (FSA) managed by [redacted], in good faith I placed an order from the FSA Store for

FSA Eligible Medical Items

That DO NOT require a Doctor's Prescription

The [redacted] FSA management company denied the transaction stating:

DENIAL REASON(S)

Code: Description

40 Effective 1/*/2011, this type of over-the-counter medicine is eligible only when submitted with a valid prescription signed by your doctor and dated on or before the purchase date. A valid prescription should be on an Rx pad or Rx form and be signed by your provider and may include a number of refills. Please make sure the prescription is legible and includes all the information required. Resubmit all of your paperwork, including your itemized receipt and doctor's prescription, for this particular line only.Desired Settlement: The FSA Store should produce proof the items do not require OTC prescriptions from doctors so I can submit this proof to [redacted] or the FSA Store needs to correct the FSA Store advertisements to state OTC prescriptions from doctors are necessary in order to be reimbursed by FSA accounts

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The FSA Store owner did everything possible to resolve the complaint and I am very satisfied with their efforts. The FSA administration named, [redacted] appears to be the problem and I may be filing a complaint against them. I have jumped through hoops to provide the required documentation to receive flexible spending account credit for medical use only items that were purchased. The FSA Store has been wonderful with prompt, courteous service to the aforementioned. Thank you.

Sincerely,

Do not order from this company they lost my package and will not refund my money.They have the worst customer service and basically told me they can't find my package and I'm out of luck...

Review: I placed an order via the website on 1/*/2015. The order still has not shipped, so I contacted their support team and asked for the order to be cancelled. They responded with "We cannot cancel the order because it is too far along in the process." On their website it states that the order can be cancel, but there may be a fee. Today, I received an email stating that there has been a delay in shipping the items. I needed the items earlier this week not two weeks later. I would have never ordered anything if I knew things were going to take this long.Desired Settlement: Cancel the order and refund the money to my FSA account.

Business

Response:

We just received your complaint via the Revdex.com, and we are very sorry to hear that your shopping experience with us was less than excellent. We have looked into the details of your order #[redacted] We do see this order was shipped on 1/*. Our representative did provide you with the best information as tracking information typically updates 24-48 hours after your order has shipped, due to this we are unable to cancel orders once they reach a getting ready for shipment status, however we are more than happy to provide you with a prepaid return label to return your order for a full refund. We do see the order was delivered to your address on file on 1/**, if you would like to send this back to us, please either give us a call at [redacted]or email us at [redacted] and we will be happy to fulfill your request.

Review: I ordered from them...returned product for credit...never received credit. I have written twice ... no one answered..their online chat says I have to call,,and when you call..three times..the girls who answwer say they have no clue how to use my credit that I have to call!! Also I am trying to return another item and three times they have said they emailed me return label but never have I have proof of four emails and two calls...they are ignoring me. Just trying to get my credit and return label!!Desired Settlement: Want my credit for return and label to return other item!!

Business

Response:

Good Afternoon [redacted],

Review: On 12/*/2013 I placed an order for $368.30 with FSAstore.com, $225.46 of the order was never fulfilled after multiple contacts with the company.

When the first $142.84 worth of products shipped, I contacted their “Live Chat” and inquired about the reason for the partial shipment. I was informed that the rest of the order would ship from their New York warehouse and I should receive a tracking number shortly.

After a couple days I contacted them again through “Live Chat” and was told by a representative that the order was held up due to a missing item. I asked that the remainder of the order be sent while they waited on the one item. They contacted the shipping department, told me it was possible, and that I would receive a tracking number in the next 24 hours.

Several days later, I contacted them for a third time through “Live Chat”. I was told I would receive the tracking information via email within the next 12 to 24 hours. This did not happen.

It has now been 14 days since I placed my order and I am no closer to getting the rest of my $225.46 worth of items. I feel I have no recourse but to file an official complaint.Desired Settlement: Delivery of products paid for and clear communication of when this will occur.

Business

Response:

Dear [redacted],

I recently received your complaint via the Revdex.com regarding your Order #[redacted]. I've looked into the issue, and the missing items in question were shipped on 12/**/2013, and delivered on 12/**/2013. A shipping confirmation email was sent, and should have been received by you on 12/**/2013. Additionally, our Customer Service team says an email was sent to you on 12/**/2013 advising of the shipping delay and offering a discount code for a future order due to the inconvenience.

Examining the details of the delayed shipment, it seems the two bundles you ordered, the Sun Care Bundle, and Neutrogena Sunscreens Bundle, are likely the cause of the delay. We list on the product pages for those items, "Please Note: this item ships in 5-10 business days." So, it is unfortunate that this was not communicated to you more clearly when you contacted our Customer Service via Live Chat.

Regardless of these details, the most important factor for us is customer satisfaction. I apologize that your experience shopping with us was not 100% satisfactory. In the hopes of meeting that level of satisfaction, and keeping you as a loyal FSAstore.com customer, I will be refunding you 50% of the $225.46 amount in dispute, even though those missing items should already have been delivered. If there is anything more we can do to address your concern, please let us know. We hope to see you as a customer again at FSAstore.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I requested several items from this company who I have used in the past. I placed the order in Dec. about 2 weeks later On Jan * 2015 I was informed by [redacted] that the package had arrived.

I went to retrieve the package at my apartment complex office on Tuedsay Jan **. The package was smaller and lighter than I thought it should be but took it back to my apartment. I opened the package

and discovered that all the items inside were not what I ordered. the packing slip inside the box belonged to me. It had on it everything on it that I had ordered the month before but nothing in the box belonged to me.

I immediately called. I spoke to an associate that assured me that it was a slight mistake and evrything would be handled in 3 to 5 business days including a return [redacted] label for the incorrect items to be sent back. Nothing came.

I called on Jan [redacted]. The person I spoke with said that they could send a message to thier services center. I asked to speak with a manager he told me none was available. I called again on Wed Jan **.

I was told once again that the items would be shipped out to me in 3-5 business days. That I would receive shipping confirmation and that a label would be sent to return the other package.

It has now been exactly One month since I placed my order. I understand that there has been incliment weather recently but there is no excuse for the prior weeks. In all of these conversations

I received no apologies and was made to feel like I needed to understand thier delay.Desired Settlement: I would like to know what happened with my order.

I would like to know why it is taking so long to receive my order.

I would like to know an exact date when I can expect my order.

Most of all I would just like an apology

Business

Response:

[redacted], First and foremost, we would like to apologize for the fact that your experience with FSAstore.com has not been satisfactory. Furthermore, we sincerely apologize that you did not receive the item you purchased in a timely manner. Once we were contacted about the wrongly shipped products, we alerted our suppliers in order to have the mistake rectified; this was on 1/**/2015. After having not received a response from them regarding the issue, we notified them once again. At this time, we were notified that the products had been placed on back-order with an ETA of 2/*/2015. Once the item was received into our stock, we had the products shipped and set to be rush delivered by the next business day. Currently, the products are set for delivery on 2/*/15. Once again, we would like to sincerely apologize for the delay in receiving the products. We hope that you find them satisfactory, and also that you continue to use our site for your FSA needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A pre-record call was made to my cell phone from this company.Desired Settlement: Never make sales calls to customers without getting prior approval from that customer.

Business

Response:

Hi [redacted],

We received your recent Revdex.com complaint. We were sorry to hear about the inconvenience, and we value all feedback because we strive to create a great customer experience.

After looking at your order details, we noticed that you placed orders with us on 6/*/2012 and 6/**/2012. The second order on 6/**/2012 was for $135.03 (order#[redacted]). The order was placed close to an important FSA deadline for some FSA participants on June**. Not all FSA participants have a June ** deadline. Since we noticed the high value order at the end of June 2012, we wanted to send a friendly reminder around the same time this year to ensure you did not lose your FSA funds - in case you did have the June ** FSA deadline.

We have added your email ID and phone number to our do-not-call and email lists. We are creating an option for customers to opt in for reminders from our site, but will only call those customers that check the box. You should not be receiving further communications from us. You will only receive an email about any future orders you place with us.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered several items from the FSA store. I received 8 out of 13 items from the FSA store.
My finally package was marked 1 out of 1 boxes. When I called FSA they blamed [redacted] for not giving me the second box.
When I explained to the customer service rep [redacted] that my finally packaged said: 1.92LBs, 1 out of 1 boxes.
She was certain I was wrong and that [redacted] lost the package.
I called [redacted] and they assured me that the they only received one package. That they clearly label number of boxes and weight.
I was told multiple times via customer service that my package would ship again.
It did not!
Everyday they said the next day.
I used my pre tax dollars on these medical items.
It was close to $600 and still no package.
FSA store should be shut down!
I want my $600 worth of medical supplies now.

Review: I ordered almost 100.00 worth of merchandise from this company and was advised 3 to 5 days for shipping. I have been waiting now for almost 2 weeks and still nothing has shipped. I spoke with an online chat rep and expressed my concern and was told my order could be cancelled and I could be refunded my money. Today I spoke with a [redacted] that informed me that was not true. She said my order can not be cancelled and I am pretty much just at the mercy of this company and she has no idea when my order will ship. She was very rude and spol\ke over me when I tried to speak or ask a question. This has been a very bad experience and I am very worried that my money has been taken for nothing. Also when I asked for HER SUP, she said...No one is available. I can offer a call back to you. I asked when would I be contacted and she said..I dont know. I have no idea how long it will take for you to receive a call back. I cant speak with anyone about my concerns, and I cant seem to get an order I placed or any information on it and I cant get a refund. I feel very much like I have just been robbed.Desired Settlement: I either want the merchandise I paid for or I want my money back!

Business

Response:

We just received your complaint via the Revdex.com, and we are very sorry to hear that your shopping experience with us was less than excellent. We have looked into the details of your order #[redacted]. We do see this order was shipped on 1/*. Our [redacted] did provide you with the best information as tracking information typically updates 24-48 hours after your order has shipped, due to this we are unable to cancel orders once they are placed as the orders may have already shipped which was indeed the case with your order. We are sorry that you feel you would not receive your order, but we can confirm that the [redacted] package was delivered to the address requested on 1/**. If there are any outlying issues with your order, or anything else we may address for you, please feel free to email us at [redacted] or give us a call at [redacted] so that we may assist you.

Review: I purchased my breast pump on 2/*/14, using my FSA account. After my delivery, my insurance company told me they reimburse for the purchase of a breast pump. For the last two months, I've contacted the FSAStore.com via chat, phone and email. Up until today, I was told "we will make it right with your insurance company and provide everything they need" on the chat system and on the phone. They told me I had to have my insurance company call them. So BlueCross BlueShield, called and left a voice mail the first time and never received a call back. a couple weeks later, I called my insurance company to followup and they tried calling again and was told all I needed was a "substantiation form" and this was to be requested via email at [redacted] by me. I sent the email last week and received no response. I went online today and chatted with the FSAStore rep and she said they don't give out those forms, unless it's for FSA - and they never give out their tax id #. The tax id # is what I need to be reimbursed by my insurance company.Desired Settlement: Just to give me the tax id # so I can complete my claim with my insurance company - which would "make it right" like I was promised. Or, take back the breast pump and provide a full refund including shipping.

Business

Response:

[redacted],

We are sorry to hear that your experience with FSAstore.com was anything but exemplary. After reviewing your case we indeed can see that you communicated with us on multiple occasions regarding this issue. However, Blue Cross Blue Shield has never called us or left a message regarding the issue. It appears there may have been some miscommunication, as we are happy to help you substantiate a claim concerning your FSA, but we make no promises, guarantees, or claims regarding being reimbursed by your health insurance company, as we are not involved in or with that industry. Our taxpayer id # is not released to individuals as a matter of corporate security. We can resolve this manner in one of several ways: You may reach out to us via a conference call with Blue Cross Blue Shield so we may get down to the bottom of the problem with your insurance company, or if the pump is unused and unopened you may return it for a full refund. Please contact us at [redacted] on how you would like to proceed with this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, the website should make it clear that they are not a medical supply store and are simply a retail store, meaning insurance companies cannot reimburse for purchases. This is important since they appear to be a medical supply store. If this was clear on their website or by their associates I contacted previously, I never would have needed the help of the Revdex.com.

Sincerely,