FSA Store, Inc

Hi [redacted] Really, very sorry about the delay in responding, due to human error we weren't notified that there were any issues with your order, the notes were entered int he wring place in our system. We did ship the items ordered however it seems they were lost by [redacted], we are processing a...

replacement to be shipped and will have it dispatched by no later than tomorrow.

Please forgive the mistake in referring you by an erroneous name, [redacted]. We have indeed issued a reship for both orders to the address you provided to us via email. Please find the response we sent earlier to you via email attached. You will receive the new tracking numbers related to both orders once dispatched. If there is anything further that you need, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there! We have successfully stopped the replacement shipment of the correct item ordered per your request and we have scheduled a return pick up for the wrong shipped items for this Saturday the [redacted]. We will also respond to the email you just sent us directly to advise on the same  and we will call you shortly. Please confirm if you want the replacement of the correct item ordered at a later date or if you just want to be refunded for your purchase. Thank you! Antoinette

You placed an order on our website on 12/** then contacted us to cancel select items on 1/* and that was put in a request to cancel. You indicated to us it was because your administrator would not the items on your plan, so we sent you substantiating documentation on 1/**. We are very sorry for the...

misinformation you were given, however your order and the items are not canceled, but we are working on that right now and will confirm with a call back, as promised and discussed, just now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, I did contact [redacted] on 12/**/2016, via chat session and via 800 number to try and place the order because my FSA card was rejected.  Second of all I do not understand why my order was delayed when I used store credit to make a purchase - that just makes no sense, there should be no delay in order placement when I use store credit it should be the same as using cash.  Third of all, [redacted] states it clearly on the site that I, as a customer, am able to make a purchase using my FSA card without any problems for any item listed as a FSA eligible, no prescription required item, and when I tried to place an order using my FSA card, my card got rejected.  When I contacted my FSA administrator, they informed me that the item I was trying to purchase required a prescription.  Now, clearly this is a misrepresentation on [redacted]'s part, because the item I was trying to purchase did not qualify as FSA eligible item.  I should not have to apply for reimbursement with my FSA administrator.  The whole point in using [redacted] is for me not to have to submit a reimbursement case with my FSA administration and make the transaction smooth without any hassles.  I ended up using my credit card to pay for the item, just  because I didn't want to loose my store credit.  It is almost 2 weeks since I placed my order and it is nowhere close to being shipped yet.  Customer service is just horrible.  Customer service representatives hung up on me numerous times!  I AM EXTREMELY SORRY I PLACED MY INITIAL ORDER WITH THIS COMPANY!  I WILL DEFINITELY NOT BE COMING BACK TO THIS STORE FOR MY FSA NEEDS.  And by the way - 3000 points as a compensation is like a smack in the face, considering the fact that [redacted] charges 10% for their merchandise than amazon or even local pharmacy does.  Furthermore, the email that was sent out by [redacted] on Friday to their customer, was done after I filed a complaint with Revdex.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As discussed when we spoke over the phone earlier, we have refunded you in full for the item you erroneously did not receive and have advised that you can discard the wrong received item. You can reasonably expect to see the refund of $89.95 fully processed to your original form of payment in...

the next 3-5 business days. Again, we are very sorry for this mistake and we hope you will come back and shop with us again in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company did reach out to me to apologize for the inconvenience & package was delivered. This matter has been resolved.
Sincerely,
[redacted]

We have received your complaint concerning the access to our review buttons on HSAStore.com. We apologize for any inconvenience this may have caused you. We recently launched HSAStore.com and we are working through some of the technical bugs on the website and one of these problems is the review...

button. We certainly do understand the importance of reviews. We will contact you directly to initiate the refund for the neck pillow and to properly resolve the issue. Thank you for business and your patience as we work to address and resolve your complaint.

Thank you very much for calling me back to discuss further regarding this complaint.  Again, we sincerely apologize for the wrong information you were provided. We are very happy to confirm we can reinstate your order once we re-process the payment again next week on your FSA card, after...

the refund has cleared. Please call us back directly as we have emailed you. In the meantime we have sent over the Rx portion of the order so that our pharmacy can reach out to your doctor to obtain the necessary OTC Rx in time for the EOY deadline, They will pack and hold these items aside for your order, and we will ship and process once the Rx is received and the payment is re processed. Thank you very much and we look forward to speaking with you again next week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi Linda! We are truly very sorry, unbeknownst to us, the replacement item we set up on 1/2 was never shipped as we are still awaiting inventory to process these readers. I just left you a voicemail, we would love to offer a similar or better pair to ship to you, or, to refund you in...

full for them. Please call me back directly to discuss at [redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will accept the resolution once I have confirmation that I have received a full refund and the packages are picked up and returned correctly this coming Saturday.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello! We did process a replacement to be shipped, and we wanted to explain regarding the shipment, it was lost by [redacted] and we needed to follow up with them to ensure the package was truly lost. A reship is being expedited and is on its way, you will receive tracking confirmation once shipped. We...

are sorry for the inconvenience and we thank you!

Dear [redacted], Your order was placed with us on 12/**/16 but because you had asked us to please add a coupon a s store credit to your order, which we happily obliged and applied the discounts, it was finally sent for processing on 1/*/17 after the adjustments were made, when we were back from the...

New Year's closure. As per our 100% money back grantee, we only sell items that are 100% FSA eligible, and we correctly advised that the items you bought DO NOT require a prescription. We are very sorry if you were given any conflicting/erroneous information by your plan administrator. Yes, if you are denied reimbursement by your plan admin we provide substantiating documentation to give to your administrator to reverse the denial, but we can only do so if you let us know there is an issue. We have not received any emails or contact from you about any denial. We sent a mass email this past Friday, 1/*/17 to advise customers of processing delays where we awarded people with 3,000 perks points as an apology for any inconvenience caused. We will send email confirmation once your order has shipped this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], We have been in tough with you many times to update you, apologize, and try to rectify the points you are right to be upset about. We assure you, the mass email we sent to affected customers experiencing delayed orders had nothing to do with your particular feedback here, it was done in effort to let people know their shipments were processing a bit delayed and as a gesture of good will, we awarded everyone additional Perks points. We are very sorry you feel that was not adequate enough. We do see your order was delivered this morning. As your order has now arrived, please close this inquiry and we wish you all the best going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your help!! As soon as you sent them the problem they corrected it right away!! I appreciate all your help! By the reviews I have read they are a good company to work with and I will in the future....just hopefully now have to return anything! :)
Sincerely,
[redacted]

Hi [redacted], We are very sorry for the missing packages. You contacted us to let us know about the issue on 3/** (call) and emailed us for the first time on 3/** (attached proof we responded on 3/**),  where we asked for an alternate address to issue a re-ship to. Our shipping partners at...

[redacted] do their best to accommodate any reasonable delivery instructions, however due to the volume of packages they handle in a day, they cannot guarantee that a) they will look to see if there any delivery instructions and b) that they will carry out the delivery instructions. They are contractually obligated to deliver the package to the shipping address noted on the package, and to leave any packages not requiring a signature in a place they deem safe at the delivery address. We will re-ship the order to the address you provided in your email response. You will receive the tracking number via email once shipped. Let us know directly if you need anything further, thank you.