Fun Town RV, LP

I'm sorry to hear of the issues Mr*** has experienced with his purchase from us It is our desire that every customer enjoy their interaction with us, but apparently it has not been the case Mr*** stated "Fun Town and Forest river are refusing to honor any warranty on
this unit." This is simply untrue and a libelous statementFirstly, the 1-year warranty is from Forest River, the manufacturer, and not from Fun Town, the dealer Secondly, I spoke with the General Manager of this store, and he said that he reached out to Mr*** and said we would fix the problem as quickly as possible if he would bring it back to us To this point, he has refused to do so Every Forest River dealer is bound to service Forest River products regardless of where they were purchased It is in our dealer agreement and we are subject to losing our license if we don't follow their guidelines That being said, neither we or Forest River can force the other dealer to put your work ahead of others, no matter when or where you bought This is the prime camping season, so all dealers will be booked out for week if not months We definitely will stand behind the products we sell, but we have to have the trailer before we can work on it We are willing to get him in immediately to address his concerns, but he will need to bring it to us, as is stated in the Forest River Warranty agreement Mr*** wants to take it to a dealer closer to him, which is his prerogative But he will be subject to their time frame We have spoken with Forest River and they are trying to talk to a dealer closer to him to see if they can work him in sooner if he continues to refuse to bring it back to us We will continue to work with Mr*** to resolve his issues

We were closed for the Thanksgiving holiday and our service department is not open on Monday, so I have not been able to speak with them concerning this matter I will respond once I have had an opportunity to gather the facts

I am sorry to hear of your issues with the delivery of your trailer It is definitely our desire that everyone have a good experience with us, from purchase all the way to delivery It appears that we failed you in the latter, and for that I am truly sorry I can only imagine how
frustrated you must feel You have apparently been more than patient with the delivery, but we were unable to get it completed in a timely manner For that I ask that you accept my apologies on behalf of our whole company Without being there, I cannot ascertain what might have caused the failure, but I will pass this along to our GM at that location and have him investigate to make sure that these errors don't get repeated I would hope that in the future you would give us a chance to prove ourselves to you Please enjoy your purchase and let us know if we may earn your business in the future *** ***

I was told that the 5th wheel was a as is because it was a cash sale, but was still informed by the salesman that it would be looked over to make sure everything workedI was never told about seeing if they had another microwave from another unit I was told that they would "take care of it" and would put one inAs far as the salesman and general manager not saying the part about the money that is true that is why I did not get the microwave replaceSo the business stated that I showed up unannounced to the main office to see about the problem that is true, but I got no where with the used office I was dealing with and was lied to by the salesman about the county so that is why I went to the main officeYes my wife went and got a 50' power cord which was very nice if it had been the right oneI had to go back and get the right one after the one they gave me would not screw into the outlet of the 5th wheelI was also not told what a GAS and GO was until I picked up the 5th wheel and was ready yo take it homeThe manager of the used lot never drove over and I was not informed that he would be coming over the the main officeI was told by the salesman at the main office that the manager of the used office was ready to speak to me, but was never told that he was on his way to my location

I'm sorry to hear of the problems they have had with their travel trailer. This is exactly why the manufacturer offers warranties. We would be more than willing to make the necessary repairs but the trailer needs to be bought to as, as stated in the manufacturers warranty. They
have chosen to take it to another dealer to have the warranty work done, and that is perfectly within their right. We do not make service calls, nor are service calls covered under the warranty. There is nothing more we can do unless they are willing to bring it back to us. Since there is someone doing the approved warranty work and it will be covered by the factory, they should have the work completed at that dealer

Please spell out what it is you would like us to do for you at this point, instead of just saying that you don't find our offer satisfactory

Complaint: ***
I am not accepting or rejecting this response until the repairs are complete and I have approved of the workmanshipFun Town RV still has possession of the product
Regards,
*** ***

Mr *** did visit the Waco dealership on December at which time *** *** asked for a deposit to hold the RVMr *** declined to put down a deposit and stated he would be back the next day with his wife because he wanted her to see itA deposit being made to hold a trailer is company
policyOn December Mr *** called and spoke with *** *** to get the total amount for the RV, at which time *** *** again asked Mr *** for a deposit to hold the RV and Mr *** declined to make a depositWhen *** *** noticed another salesperson showing the RV he called Mr *** to request for a third time that Mr *** make a deposit to hold the RV, again Mr *** declined to make the depositThe salesperson showing the RV sold it with a depositFrom the impression given, if Mr *** had showed up and his wife did not like the RV he would not have made the purchaseMr *** was given opportunities to assure the RV he was interested continued to be available to him by making a deposit to hold the RV and he declined each time. *** ***s was not being dismissive or flippant to Mr ***Mr ***s was in the process of explaining again the company policy to Mr *** when Mr *** began a tirade of cursing at him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***5, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have a GFCI plug that was supposed to be fixed and here I am a week later with nothing done--no electricity in half my RV and this is after someone has looked at it--I am going to hire an electrician to fix it since you all will notThe electrician that came out to my house said the reason we keep tripping breakers is because when the ac unit was installed in my RV bedroom they put it on the same LEG as the other ac unit and that should have NEVER been hooked up like thatWe trip breakers constantly in this RVWhen Jim came out the one time he found the MAIN plug into the RV was loose and arcing--it ruined my main breaker in my house which I paid dollars to get replacedI called this morning and asked about when they would fix my GFCI and she transferred the call to someone else --i got a voicemail--i left a message and NEVER heard back--so now whose fault is thAt--I guess thats my fault also--I apparently do everything wrong and you all do nothing wrongLike I said the warranty is worthless and you will not return calls

It is my understanding that the trailer has been picked up and the repairs have been completed to the customer's satisfaction Please let me know if there is anything further that has not been completed

Complaint: ***
I am rejecting this response because: In our last emails you asked that *** drop the trailer off at your facility on a weekend that he was going to be coming home. I have explained to you that his work schedule is at this point in time very busy due to starting a new job. To the very unprofessional remark of him " not working 24/7" without time off; no he is not. But if he is following your suggestion of dropping the trailer off with you IF he has a weekend off and picking it back up, you told me your service department is closed on Sundays, which will be putting him out of a place to stay on a night before he has to report to work. There was never an email from you that stated you could have the roof fixed in two hours. You asked that it be dropped off that the above my was response to you. I was informed by your company that you did offer service calls under the extended warranty, which I understand we did not purchase. I offered to contact Blue Ridge with the issues at hand and you said you "doubted" they would send someone out. I understand that you are willing to correct the issues but you have to understand the schedule of hours and minimal time he has to get the trailer to your facility. He couldn't even be at this trailer until 4ish, then it is a minute drive to your facility. That leaves hour until you close. If we drop it off, he will be out of a place to stay. My issues is that these problems are the dealer and the manufactures responsibility to ensure these trailers are ready to leave the lot when purchased. Like I told you and the supervisor at the Cleburne office, that vent was wet and sticky the day after the purchase when it leaked that first night. Which means someone cocked it that day or the day before and never mentioned that to us. Was that protocol? Was it already leaking and no one told us? If it was a fluke accident or something that happened months down the road I would not have such an issues but I feel the dealership was not honest up front and should be more than willing to hire someone to send out and correct the issues we are having. If you are not then I will have to look at other options
Regards,
*** ***

I am sorry to hear that you had a less than stellar experience with our service department I looked in your file and see that the last time you brought your trailer in, they were able to fix it while you waited I'm sorry to say that it usually isn't that easy It sounds like our
main problem was not letting your know our time frame up front when you called and scheduled the appointment We are about a month out for scheduling appointments, and about a month after that before we would be able to pull up a unit and diagnose the problem to order parts Had our staff communicated that to you when you called to schedule the appointment, I'm sure your expectations would not have been where they were We would be more than willing to look at your trailer if you will bring it back in to us Please call and talk to *** *** so that she can make arrangements We appreciate your repeat business with us and hope to continue to serve you in the future

Mr *** picked up camper todayWas happy with everything

I'm sorry to hear of the issues Mr*** has experienced in the time that he has owned his trailer It is our desire that all of our customers have a good experience with their purchase, but it appears that we have failed him in this regard The service writer that had his information
left us suddenly with a family emergency and we were unable to locate the paperwork from when he brought it in That is definitely not his fault and he should have been contacted when we couldn't find it, as well as about his keys This is why he was unable to get in touch with her an nobody called him back I would like to make an offer of either picking his unit up at no charge to him and taking it back to our lot to fix, paying his gas for him to bring it to us, or paying for a mobile technician to make the needed repairs at his location I understand if he wants to take it somewhere else, but I would like to make the offer to save him from having to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ** ***

Mr***,I apologize for the problems you have had with your RV It is frustrating to buy something and have it for months and need repairs, so I do understand what you are feeling However, I don't work for *** ** or *** *** ** If you have a problem with them not accepting your warranty work, you need to call Forest River, who is the manufacturer of your trailer and the one who holds the warranty, and report them They can control what their dealers do I can only control what we do We want you to be a happy customer, so we are willing to work with you to get your problems resolved I am going to ask my General Manager to come pick your unit up at your house, even though this is not standard procedure We will take it back to our service facility and fix all your warrantable items When it is finished he will bring it back to you You don't have to spend any time or money taking it anywhere This will be a one-time offer, so if you need warranty work in the future you can either bring it to us or make other arrangements through Forest River at another dealer The only thing I ask is that if we step out in good faith to do this, that you remove your libelous posts on social media I think the Revdex.com would agree that this is not asking too much If you choose not to accept this offer and proceed with your legal action, then I will forward this information to our attorney

Revdex.com:For one when we bought our camper we were told that if anything happened with our camper then someone would come out to see what the problem wasAlso just because our home address is only an hour away doesn't mean the camper is only an hour awayThe camper is in Snyder, Tx which is hours awaySo yes someone did finally come out and fix our camper but I'm still not happyI'm not happy because for one we have only had this camper for about months and I don't believe so much should already be wrong with itAlso because I do use it for work purposes and I have to live in it while I'm out of town on a job now I have to paid extra expenses on top of my camper payment so I was able to stay somewhere with AC and so I was able to have food that I could cook since my fridge was outI will not ever be buying a camper from this company again and I will not refer anyone to by a camper from you either
I have reviewed the response made by the business in reference to complaint ID 10770341, and have determined that this does not resolve my dispute

Our manager at that location spoke with the customer and arranged for her to bring in the unit Monday to have the work completed in the same day. The customer stated that they were out of town and would call him Tuesday. We have yet to hear from them. We are more than willing to make the warrantable repairs as stated under the contract they signed at purchase. The unit they purchased was new, not damaged, and has a full factory warranty. We will continue to try to work with them to complete the repairs

We received the request to refund Mr***'s deposit on June 4, Once the deal was voided out a refund check request was sent to our accounts payable This process usually takes days or so I contacted our accounts payable department and they said the check was to be
cut today Had the deposit been on a credit card, we could have refunded it immediately As far as his credit issues go, Mr*** has been turned down for credit by us multiple times over the past year It has nothing to do with us We submitted his credit to lenders and actually received an approval, but he was unable to provide proof of income I will make sure that his deposit goes out immediately We wish him the best in the future with the purchase he has made

Mrs***, With all due respect, that is a complete misrepresentation of the facts. I told you that we could have the repairs finished in a day, since they are mostly cosmetic repairs, with the exception of the roof leak, and do not affect his ability to use the trailer. You said that he couldn't bring it to us until pm, which would only allow us hours to complete the work. I feel like we would be able to complete most of the repairs even in this short amount of time, but could not guarantee that we would have them all complete. We could fix the roof leak for sure if all it needs is re-caulking. I then asked you if he could leave it with us when he got off to come home, then we could make the repairs and he could pick it back up on his way back to the job. While I do understand he works many hours, he isn't working 24/without days off. I did not tell you that we only offered service calls to people who bought an extended warranty. If you will go back and look at the email, I said "We don't make service calls". You signed an acknowledgement of that when you purchased your trailer. If you don't want to bring it to us, you have the option of contacting a mobile rv repair service in the area and having them make the repairs. You will be responsible for paying the service call, and then you can file it with Forest River to receive reimbursementThere are extended warranties that will cover the cost of service calls on some repairs. We would be more than willing to try to fix as much as we can in the two hours that your husband can bring it to us, if that is what you choose to do. If not, then if he could drop it off when he comes home and pick it up on his way back. We are more than willing to help you get these issues fixed so that you can enjoy your purchase, and feel like we have given you many options to try to get this resolved