Fun Town RV, LP

I have no record of a [redacted] ever purchasing anything from any of our companies.  I would need to find out if the unit was purchased under a different name so that I can research what has happened.

I have apologized for the mistakes that were made on our part.  We will attempt to make sure this does not happen again in the future.

We are sorry to hear of the issues with the RV the [redacted] have purchased.  We have completed all but a couple of the repairs that were on the repair order and are waiting on parts from the manufacturer.  It is available for them to pick up and use until the parts are received....

 We will continue to work with them in the future should any more problems arise.  We do appreciate their business.

We do not employ mobile technicians, nor have we ever told anyone that if anything goes wrong that we will come out and fix it.  We do tell customers at the time that the paperwork is signed that they are able to purchase an extended warranty that will cover mobile repair.  You were explained this at the time of your delivery.  Fun Town RV is not the manufacturer of the trailer you purchased, only the dealer.  When you don't bring it back to us to fix, our hands are tied.  We arranged to have a mobile technician come to you to repair your trailer out of good will, and now that it is fixed you stated that you still aren't happy.  Mechanical parts fail, and that is why Forest River offers a warranty.  We would have fixed the trailer immediately had you returned it to us, but you say you were unable to do so. Now you say that you will never purchase or recommend anyone to come here.  I'm not sure that I understand your reasoning.  It seems to me that we have tried our best to help remedy your situation.  If you fail to see that, then it would probably be better if you took your business elsewhere the next time you are in the market to purchase an RV.    We will continue to work with you during the ownership of the product you purchased from us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I met with the customers at our business and reviewed their issues.  We are going to fix their trailer and explore the option of either extending their warranty or attempting to trade them into a different unit.

We are sorry to hear of the issues that Mr. [redacted] has had with his purchase.  We will make every effort to resolve the problems as quickly and efficiently as possible as soon as we receive the unit at our authorized service center.  Mr. [redacted] has already been in contact with [redacted]...

[redacted], our Vice President, to arrange for this to happen.  Although not required to under warranty, we are going to re-imburse him for his fuel to bring it in and pay for half of his motel stay for 3 days while it is being repaired.  We will continue to work with Mr. [redacted] to address any issues that might occur in the future.

I picked up the trailer last week.  Over the weekend we took the trailer camping.  Now the cabinet door fell off.  I contacted [redacted], at the service department, and he requested I take pictures and email them to him and then he will order the parts.

Thank you so much.  I was able to find the information.  I am so sorry for the issues you have had with your purchase.  I see that one of the owners has already been in contact with you.  I will follow up with him and we will make sure that your concerns are addressed and taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

All requested work on their unit has been completed to our knowledge.  They are asking for an extension of the warranty that is a factory warranty offered through Heartland RV, not through the dealer, Fun Town RV.  We have no authority to authorize any extension.  It is not...

unheard of for the factory to offer an extension to a customer that has had numerous issues with their camper in the first year, but the customer must request that from the factory.  They can call [redacted] and request an extension from the warranty department.

I am attaching the phone call from November 24, in which you clearly state you will call Arthur Ross, the sales manager, on Tuesday, November 28th to make arrangements to bring the trailer in for the repairs.  He stated that he would get the repairs made and have it back to you in the same day.  We did no work on the underside of your trailer, so if anything was done it was that way from the factory.  They use a material called Darco on the underbelly, and sometimes they use tape to hold any tears.  Until we examine your trailer we don't know if that is what the problem is or not.  If you read the paperwork on your warranty, it states that any warranty work must be done at the dealership.  When you bring the trailer to us, we will make a list of all of your warranty repairs and complete them in a manner stated by the manufacturer.  However, we will not reimburse you for anything that we will be repairing.  We are more than willing to work with you to resolve these issues as agreed to in the contract you signed so that you and your family can enjoy your coach.

[redacted], we have fixed all of the issues with this trailer.  Mr [redacted] picked up his trailer and is happy. The manufacturer added an extra year to his warranty for the inconvenience this has caused.

I am sorry to hear of the issues that the Hall's have had.  We have recently hired a new service manager to take over this location.  We completed all the items that needed attention and the customer has picked it up.  Our new service manager will contact them to follow up and we will...

continue to work with them to resolve any issues that might arise on their purchase from us.

I am sorry to hear of the [redacted] issues with their trailer.  I have already been in touch with them and made arrangements for their unit to be serviced at a location closer to them, and to be completed in a single day so that her husband can still stay in it.

Complaint: [redacted]
I am rejecting this response because:The dealer has not addressed all the concerns other than just trying to repair my 5th wheel, still  have the issues of repairs of damage to the unit while in their possession, warranty, refund money for the payments and insurance that I was making while unit was at their facility and could not be used by myself, most of the time down was due to the discrepancies and failure of the dealer communicate internally, probably due the consistent turn over of employees, again no fault of mine.  My complaint has not been resolved to my satisfaction, read my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they follow through with contacting us and get this issue fixed asap.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As of today, November 30, 2015, I have not received any verbal or written correspondence from Fun Town RV with the results of the Gulf Stream technician's review of issues.  According to Fun Town's last correspondence, the Gulf Stream Technician was to inspect the trailer and further recommendations/decisions were to be made on Wednesday, November 25th.  If metal siding on the trailer was or is to be replaced this is concerning for structural damage.  Also, I have not received any information regarding my concerns about the trailer's electrial issues and Fun Town has only replaced the fuses with reset fuses and that does not address electrical concerns which would indicate a safety issues.  At this point, as previously stated I am requesting full reimbursement or replacement.

Revdex.com I dropped the unit off with a repair facility this MORNING actually, I will let him know I will need to pick it back up If I agree to this. I need to know when they plan on picking up the unit and a tentative date on when they will return it. I have not been able to use it now for three weeks and missed a camping weekend already planned and I dont want to miss memorial day.  Please advise of estimated return dates... FYI... I did ask for exactly what your proposing as well. Directly to [redacted] and Service... And they basically laughed at me. Thank you for offering this.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]