Future Income Payments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Though it is true that I was funded on the said date I did not receive the entire amount that I was suppose to getThe contract I signed on February 23, stated I should receive a certain amountThe "final contract" they are saying that I signed through docusign on February 24, has a different amount on itThe copy they sent me does have my name on it and a signature, but it is not my signature, nor did I sign any document on that dateI have a copy of the contract that has my signature on it that was signed on the 23rd of FebruaryStill have not been able the reach the employee in funding that handled this nor will he return any of my phone callsThe supervisor that was assigned to handle my account after I grew impatient now has nothing to do with it and also will not return my callsI did reach another employee in funding and was informed that I will be contacted by their funding and legal department about this matterStill have not heard from either one of those departmentsNow this has me wondering since they are getting their legal department involved should I get my attorney involvedThis is something that I do not know because the lack of communication from the company as a whole Regards, [redacted]

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”)A copy is attached for reference.We apologize for the inconvenience we have caused Mr [redacted] (“Seller”)Mr [redacted] makes reference to not being able to receive his original contract agreement and a copy of Future Income Payments, LLC operating licenseMr [redacted] states he went on the California Business, Consumer Services and Housing Agency Department of Business Oversight website and found that Future Income Payments, LLC, had been issued a “Desist and Refrain” Order for operating without a licenseWe do not agree with these statements as we believe there is a misunderstanding during the course of communication between Mr [redacted] and our customer service representativePlease be assured, there was no intent to mislead or provide information to Mr [redacted] at any time during the period of these communications.Upon review of various communications and call logs at our disposal related to Mr [redacted] , we determined that a copy of his original contract agreement was mailed to Mr [redacted] on February 24, 2016, per his request and to the address he provided and this information should have been receivedFuture Income Payments, LLC, purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cashThis transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flow coming from an annuity, the Seller utilized their future pension paymentsDue to these facts, these transactions are not viewed as loans and do not contain an interest rate factorThere is currently no licensure requirement to perform these types of transactions and they are valid and enforceable.We empathize with Mr [redacted] and wish to resolve any continued misunderstandings as to the form and nature of the agreement he entered intoWe would appreciate Mr [redacted] letting us know if he would like us to refer this matter to our legal counsel for further follow up.Sincerely, [redacted] ***, President

awsome experience

I Would like to take the time, & tell Cash Advanced Thank you for giving me the cash advance that I needed, now I will be able to take care of paying a few bills & deptsoff of my shoulders now how great full I am thank you ( Cash Advance ) Rita

I got a cash advance and was very happy with the custom service throughout the entire process

I knew I should not have taken out a loan but as happens, sometimes you really need the moneySo I took a loan of $in May I needed to pay some bills and it did help and I saved a $They told me I would be paying $a month for five years, and that's when I should have cancelledBut when you hear about having a lump sum available, it is if you are hypnotized or something, so I signed and took itAt the time I kept asking when my payments would be due and they kept telling me they would have to wait until the funds were depositedThe funds were put into my bank on the 11th of MayThen surprise, I found out that my payments would be due the fifth of each monthI told them I do not get my social security check until the third Wednesday of the monthBut they would not change my due dateI do receive a $pension on the first of the month but I need that to help pay my rentWell, I have paid June, July and August but am overdue in SeptemberNot sure what I can doI might have to get an attorneyBut I can't understand why they cannot change my due dateI have told them that the money will not be in the bank but they keep trying to withdraw it and I am charged overdraft fees

Dear Ms***, We are in receipt of your email referencing Complaint ID [redacted] (“Complaint”)A copy is attached for referenceWe apologize for the inconvenience we have caused Mr& Mrs [redacted] Mr& Mrs [redacted] make reference to originally being approved for a cash advance but then, later in the process, being denied the cash advanceWe acknowledge and agree to these facts as statedThey also feel the reason given for the denial was not clearly relayed by our representative and may relate to their request to receive the complete contract prior to signing and returning a requested page of the agreementPlease be assured, there was no intent to mislead or provide information to Mr& Mrs [redacted] Upon review of various communications and call logs at our disposal related to Mr& Mrs [redacted] , we have determined that the denial of the cash advance was due to an underwriting procedure that is performed prior to sending out a contract for signatureThis process requires us to use a third party to determine the health of the applicant’s bank accountOnce this procedure was run for the [redacted] ’s, it was determined that the results of the test did not meet the criteria to move forward with the applicationAt that time, our representative should have explained that the decline was a result of this procedure being performed and that the results obtained did not meet the underwriting guidelinesBased on the comments made in this complaint, it appears we did not meet the level of customer service and transparency that we strive for as a company in this instanceWe sincerely apologize for any inconvenience we have caused Mr& Mrs [redacted] We will use this experience to provide further training to all our representatives and improve our customer Service and procedures in order to hopefully prevent this from happening in the futureSincerely, [redacted] ***, [redacted]

I was pleased with the personnel who handled my request The personnel was professional, courteous, clear & concise They made sure that I understood every aspect of the process I appreciated all the assistance I received

March 25, Ms [redacted] Re: Complaint ID [redacted] Dear Ms**, We are in receipt of your follow up letter referencing Complaint ID [redacted] ("Complaint")Acopy is attached for referenceMs [redacted] makes reference to a contract she signed with us to receive a cash advanceIn addition,she states that she feels she is being "constantly harassed" by persons from our companyShe alsorefers to the fact that the company has changed its name and information she found on the internetBased on our review of information, it appears the last contact we have had with Ms [redacted] wasback on January 21, At that time, our representative spoke with her regarding her accountsdelinquent balance fuid her lack of recent paymentsMs [redacted] and our representative agreed onwhen she would re-start her payments but none have been received since their callFuture Income Payments, LLC, was previously known as Pensions, Annuities and Settlements,LLCI am unsure what contact information Ms [redacted] found on the internet, but we wouldappreciate the opportunity to work with her towards an equitable solution to this matterWesincerely apologize for the negative experience she has had with ow· company and wish to startback up a dialogue with Ms [redacted] regarding her past due amountsWe would appreciate hercontacting [redacted] at [redacted] to discuss this matter furtherSincerely, [redacted] ***, President

these people were TOTALLY FREAKING AWESOME!! Barbara, lauren terrell sylvia maria They all helped me calm down on a daily sometimes hourly basis lolI would recomend this company to EVERYONE! I always got an answer and compassion from them allYOU TOTALLY ROCK GUYS¡!!!!!!!!!

September 19, Ms [redacted] Viewridge Avenue, Suite San Diego, CA 92123- Re: Complaint ID [redacted] Dr [redacted] , IA [redacted] Dear Ms***, We are in receipt of your email referencing Complaint ID ("Complaint")A copy is attached for reference We apologize for any inconvenience we may have caused Ms***Ms [redacted] makes reference to her discussions with representatives and supervisors regarding her funding not being processed within seven to ten business days from the date her application was approvedMs [redacted] makes further reference that after the contract had been rewritten and approved she still did not receive her funding within seven to ten business days We acknowledge that Ms [redacted] had several conversations with representatives and supervisors regarding the fact that she had not received her funding within ten business days from the date her application was approvedWe also acknowledge that after her contract had been rewritten and approved she still did not receive her funding within ten business days Our Company strives to have customers funded within ten business days of their application being approved; however, there are certain instances when we are unable to meet this goal There is not a contractual stipulation that funding will occur within ten business daysUnfortunately, the case of Ms [redacted] was one such instance of us not being able to meet our goal Based on review of current information, it appears Ms [redacted] was funded on September 12, and should have had access to the fimds no later than September 17, We sincerely apologize for any inconvenience the delay has caused Ms*** Further, we will work to improve the customer experience in an effort to avoid a recurrence of this unfortunate situation Sincerely, [redacted] ***, President

VIA EMAILFebruary 9, 2015Ms [redacted] **Viewridge Avenue, Suite 200San Diego, CA 92123-1688Re: Complaint ID [redacted] (Second Response) [redacted] ***Dear Ms**,We are in receipt of your letter referencing additional information provided by the consumer inrelation to Complaint ID [redacted] ("Complaint")A copy is attached for reference.Mr [redacted] makes reference to not wanting to receive phone calls at home and that he is stillreceiving "Robo Calls" regarding his non-paymentMr [redacted] has also requested that he bedealt with only through US Mail and that we work with him to revise his contract.As of the time Mr [redacted] submitted these additional comments to the Revdex.com, our legal council hadnot performed the due diligence requested of them at the time of his initial complaintWesincerely apologize for this matter not being addressed more timelyAs of approximatelyJanuary 28, 2015, Mr [redacted] was removed from the "Robo Call" listing and our legal counselhad been in contact with Mr [redacted] to discuss his contractPer my recent exchange with ourlegal counsel, Mr [redacted] is being very cooperative and they expect to reach an agreement in thenear futureWe appreciate Mr***'s assistance in resolving this matter in a timely manner.Sincerely, [redacted] ***, President Von Karman Avenue, Suite Irvine, CA Toll Free Number: 1-800-853-Ext# #### Fax: 1-800-886-http://www.lumpsum-settlement.com

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”)A copy is attached for referenceWe apologize for the inconvenience we have caused Mrs [redacted] (“Seller”)Mrs [redacted] makes reference to having paid almost $10,in payments since the contract agreement was made on December 2, She believes she has paid the original agreed amount back already and does not feel she should have to continue to payAt this time, Mrs [redacted] would like to have her account closed with us as soon as possible and no longer make any additional paymentsWe believe there is a misunderstanding of the nature and form of the agreement Mrs [redacted] entered into with usPlease be assured, there was no intent to mislead or provide information to Mrs [redacted] at any time during the initial process or while the agreement has been in placeFuture Income Payments, LLC (“FIP”) purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cashThis transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension paymentsDue to these facts, these transactions are not viewed as loans and do not contain an interest rate factorSection of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset; Fair Consideration,” and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit C, Disclosure Noto the Agreement is entitled “Acknowledgement of Discount,” and contains the following disclosure in all capitals, bold and underline: “SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET.” Disclosure Nothen goes on to specifically state the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amountsPer review of our files, your agreement is for a month term and your payments are current through February As such, the amount that you have paid to date and the total amount of your obligation are significantly less than that which you have calculatedWe Empathize with Mrs [redacted] and wish to resolve any continued misunderstandings as to the form and nature of the agreement she entered intoWe would appreciate Mrs [redacted] letting us know if she would like us to refer this matter to our legal counsel for further follow upSincerely, [redacted] ***, President

I would like to thank everyone who was involved on my cash advancedI was impressed with everyone whom I talk tooKeep up the good workYou guys came through when I needed the cash advancedThanks, Stanley

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The whole workforce very helpful from beginning to end of the processThe process smooth flowing to the endBest wishes to everyone

Dear Ms***,We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint)A copy is attached for reference.We apologize for the confusion we have caused Ms***Ms [redacted] makes reference in her complaint that her monthly payment is too high; will take five years to pay-off and will be paying back too much in comparison to how much she was approved forShe also states that her monthly bill does not specify any type of interest rate, and when inquiring about the interest rate with one of our customer service representativeMs [redacted] states that she could not get an answer nor acknowledgement of the questionAt this time, Ms [redacted] would like to have her monthly payments loweredPlease be assured, there was no intent to mislead or provide information to Ms [redacted] at any time during the initial process or while the agreement has been in place.Future Income Payments, LLC (FIP) purchased a set amount of the income stream generated by the Seller's pension for a current lump-sum payment of cashThis transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension paymentsDue to these facts, these transactions are not viewed as loans and do not contain an interest rate factor.Section of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset: Fair Consideration, and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit CDisclosure Noto the Agreement is entitled "Acknowledgement of Discount, and contains the follo [redacted] disclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET." Disclosure Nothen goes on to specifically state the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts.Per review of Ms***'s file, she is up to date on her monthly payments so at this time, we would advise Ms [redacted] to contact our Collections Department at [redacted] , and speak with a representative about the possibility of adjusting her scheduled payments to a more agreeable amount.We sincerely apologize for any confusion that has been caused and look forward to hearing from Ms [redacted] in the near future so that we can resolve any additional issues that she may have.Sincerely, [redacted] ***, President

I got this to help pay my daughters therapy bill and I told the ppl how urgent it was and that I only had a few days to pay the bill before her services would be stoppedThe lady was extremely kind and said"it's a day turn around" so I was on boardWhat they don't tell u is that it is 3-days "AFTER" u get them all the documents they need, which took a couple days itselfThen they said, "you need to send us this back after u get it notarized with your wife." So I spent money doing that, then the next day they said,"no you need "this" one signed with just your wife" so I had to go spend more money and time getting that notarized! Finally I got them everything they needed and they were actually helpful in getting mine priority and told me, "the funds are being released today." I was so happy my autistic child would be able to get the care she needed...BUT WAIT!...THERES MORE, they failed to mention the OTHER FREAKING 3-day hold their bank puts on the money!!! SERIOUSLY!?!? So the whole process is not 3-days but more like weeks! Now I understand that they are robbing us with the month pay back at $moFor $which comes out to over 145% APR but I need the money for my baby and would die for her, but if u are going to do that kind of "loan sharking", you should at least make it fast and not have different things being told by each person u talk to and not fully disclosing the TRUE turn-around period from START TO FINISHAnd every time I called with questions and pleading for it to be put in my account or even paying the therapist straight, the lady seemed to be getting sick of me callingTheir should be accommodations for persons in dyer straightsUSAA does the application and puts the funds in your account in one day,(the same if u need it)Look, your making $25,off of my $loan, they have made me feel like everything and everyone else since my gunshot to the head in iraq, "unwanted, used, and wanting us(injured veterans) to just go away I am just being honestI started Monday morning and it's Friday and still no moneyNow if they clean up a few things, I'm confident they could be a A++ Revdex.com ratingAnd maybe it's just my experience and I'm being too hard on them...noBut to be fair and honest, if u aren't in a rush and need it, I would recommend them to ppl, just know what you're getting intoWe are all grown and can read and do math, so read and do the math, ask questions, and if after all of it it still sounds good...by all means go for itOn the bright side, there were a few...MsDe ***, Ms [redacted] and Ms [redacted] were the sweetest and felt so bad for me and tried their best to speed it up and remembered my Daughter's name and constantly told me to hang in there and made me feel they did wanna help

I have to say that working to get my cash advance with this company went smoothly and quicklyEverything was organized in a way that I could understand and make an informed decision to enter into this transactionThe people that assisted me were the most polite and friendly people I've had the pleasure of dealing withIf I should ever need assistance in the future regarding a difficult situation I'm dealing with, I will not hesitate to reach out to this company again

Ms [redacted] Re: Complaint ID [redacted] [redacted] [redacted] [redacted] ***Dear Ms***,We are in receipt of your email referencing Complaint ID [redacted] ("Complaint")A copy isattached for reference.We apologize for any inconvenience we have caused Ms***Ms [redacted] makes reference to herfinalizing her contract but not receiving the cash advance within the 5-l business days quoted byour representativeWe acknowledge and agree to these facts as stated.We at Future Income Payments, LLC ("FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a portion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscount, in order to receive a lump sum of cashIn the case of Ms***, it appears that the Buyerfunds to match to her transaction did not become available within the time frame she was quotedduring the contract processWe will review the various commtmications and call logs at ourdisposal and use this information to provide further training to all our representatives in order toavoid a recurrence of this unfortunate situationWe apologize to Ms [redacted] for not being clearerin our communications as to what was causing the delay and when her funding would occur.Based on review of current information, it appears Ms [redacted] was funded by our prutner on April3, Based on this funding date, Ms [redacted] should have access to the cash advance funds nolater than today, April 8, This delay in access to the funds is due to banking rules andregulations related to ACH transfers and are out of our control.We sincerely apologize for any inconvenience the delay has caused Ms***We will use thisexperience to improve our customer service and procedures in order to hopefully prevent this fromhappening in the future.Sincerely, [redacted] ***, President