Future Income Payments

On January 21, 2016 I was provided documents regarding my loan. I was told that it would 3-5 days for the money to placed in my account. I started contacting the agency on January 25 until the 28th each time I was told I was approved and the money would be placed in there by the end of the day. I am not happy with this long wait. When you agree to pay $40,000 for a loan of $6,599 you have to be desperate this was my choice. I have not been able to sleep worrying about foreclosure on my house, lights and water turned off. I feel as though I am being punished or this is a scam; they have all of my information and a signed contract that I would pay the money back which I plan to do whenever I receive it. I am emotionally drained and overwhelm by this experience. I just hope I will actually receive the money.It does not take long to deposit the money. I am sure it will not take long for them to draft it out of my account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Let’s make this clear this loan company aquor my Sigurd lifeted from my ID when I was applying for a loan on line. This Company is the same company that was investigated for scamming meltary and retirees with excessively high amounts of penalty on a small amount of money they seem to be back again doing the same thing in California. Right now I Wrote A letter to this Company telling them that my account was frozen because of fraud on my account and my attorney is going after the bank for allowing bad personal checks to be deposited. When they release my founds and if this Company did put the amount of $ 2,624.oo it will be returned to them in full. I never received this money into the account that this banke. To resolve this dispute I’m working on trying to get this money illegally taken by this bank. Don’t be leave what this company is because the same company was soued for deceptive loans by the district attorney in California look up there history you will see how it works. The signature on there contract was not signed by me it was option illegally on miss information and I have always rejected there contract because befor this bank shut down this account there was an attempt to send these founds if it was cash I will send it back to them but I don’t know if these founds was put into this accoun

1.  The corporation abide by my wishes not to contact me at home via telephone.  The continue to do so with robo-calls and cell phone calls. 2.  That the company deal with me directly via United States Mail.  3.  The corporation revise the contract to reflect payments that will:    a.  Pay off the amount borrowed (plus)        1. The Maximum acceptable interest rate for the State of Florida.The corporation is already banned from doing business in at least two states that they have targeted Veterans and will not budge on the contracts they engaged veterans into signing (all done online to avoid possible United States Mail Fraud).  It is my desire to pay what I borrowed with a "morally, ethically and legally" acceptable interest rate.  Very respectfully,[redacted]

I have bad credit I admit........however, in a rush to borrow 2100.00 because the pit bull chewed and destroyed my partial plate, I started putting out applications for the loan. Low and behold Future Income Payments LLC responds. Very smooth, oh sure we can lend you that. We talked daily until the loan was in the department to be disbursed. Prior to this I asked the girl how much did she think the payment amount/month would be?.....Around 150.00 and Im adding in my head, 150 for 3 years ok 5400.00 payback of 2100.00.......ok Im saying to myself well its your own fault for the bad credit. The last part of the story is my neglect for not looking at the contract they sent for my signature. Ok [redacted], we sent it out, the quicker you get it back, the quicker the money will be disbursed.....allrighty, 2100.00 is wired into my bank. Last week I called to see when they would extraxt, oh that does'nt happen until the 6th, {april}..........oh it came out,. 350.00 for not 36 months that I stupidly thought it was. No its 5 years....350.00 for 60 months=21,000.00!!!..........litigation will be involved!!

December 4, 2014
Ms. [redacted]4747 Viewridge Avenue, Suite 200San Diego, CA 92123-1688
Re: Complaint ID 103124 78[redacted] M [redacted] Drive[redacted], FL [redacted]
Dear Ms. [redacted],
We are in receipt of your letter referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference
Mr. [redacted] makes reference to a contract he signed with us to receive a cash advance of$10,000.He also states that he recently stopped making payments on the contract and began receiving"Robo Calls" regarding his non-payment. We acknowledge and agree to these facts as stated.Mr. [redacted] also makes reference to his contract being a "loan" with an "interest rate". We do notagree to these facts as stated.
Future Income Payments, LLC, previously known as Pensions, Annuities and Settlements, LLC,purchased a set amount of the income stream generated by Mr. [redacted]'s pension for a currentlump-sum payment of cash. This transaction is virtually identical to the sale of a stream ofannuity payments from the settlement of a lawsuit in a structured settlement; but, instead of thecash flows coming from an annuity, [redacted] utilized his future pension payments. Mr. [redacted]was fully aware that his future cash flows were being purchased at a significant discount
Section 3.10 of the agreement he executed is entitled "Purchase Price Less than Value ofPurchased Asset; Fair Consideration," and explicitly states that "the Purchase Price issignificantly less than the sum the Seller would receive during the Term if the Seller chose not to
sell the Purchased Asset under the terms of this Agreement." Additionally, Exhibit C, DisclosureNo. 4 to the Agreement is entitled "Acknowledgement of Discount," and contains the followingdisclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALL YLESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTSCOMPRISING THE PURCHASED ASSET." Disclosure No. 4 then goes on to specificallystate the lump sum purchase price Mr. [redacted] is receiving, the total amount of payments Mr.[redacted] would have received if he had not sold his future income stream, and the differencebetween those two amounts.
We empathize with Mr. [redacted] and wish to reach a timely resolution. We will refer this issue toour legal counsel for further follow up to see if an agreement can be reached regarding theremaining payments due on his contract. We would appreciate Mr. [redacted]'s assistance inresolving this matter as soon as possible.
Sincerely,
[redacted], President

I would like to compliment them on their customer service. They were also very helpful and prompt when returning my calls. I would recommend them to family and friends.
They also gave very specific answers to my questions which was very much appreciated!! Many Thanks!!!!!

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A...

copy is attached for reference.
We apologize for the inconvenience we have caused Mr. [redacted]. Mr. [redacted] makes reference to speaking with one of our customer service representatives inquiring specifically about an early payoff, and states he was informed that there would not be a penalty and that he could pay off the amount early. Mr. [redacted] also states he was told not to worry and feels “hoodwinked” even after questioning the contract agreement with the customer service representative. Mr. [redacted] would like to terminate all business with Future Income Payments, LLC, and only pay back the amount he was funded and without any early termination fees. We acknowledge these statements given by Mr. [redacted], but please be assured, there was no intent to mislead or provide false information to Mr. [redacted] during these communications.
Upon review of various communications and call logs at our disposal related to Mr. [redacted], we determined that Mr. [redacted] did inquire about an early payoff and computations were made by our customer service representative. Mr. [redacted] informed the customer service representative that the payoff amount was too high and it was not what he had been told from our Sales Department.
While gathering information for this response, our customer service representative was in discussions with Mr. [redacted] that he signed an agreement to these terms but he could negotiate for a lower payoff in the future. Since Mr. [redacted] has not reached his second installment yet, it is possible for Mr. [redacted] to return the funds to Future Income Payments, LLC, along with an additional $300.00 for the set-up that was initially waived for Mr. [redacted], and the business agreement will then be terminated. As of April 11th, 2016, our Collections Department had made contact with Mr. [redacted] and was able to reach an agreement with Mr. [redacted].
We empathize with Mr. [redacted] and feel we have resolved the issue, but we would appreciate Mr. [redacted] letting us know if there are any other issues we may be able to assist him with.
Sincerely,
[redacted], President

VIA EMAIL[redacted]g>February 9, 2015Ms. [redacted]4747 Viewridge Avenue, Suite 200San Diego, CA 92123-1688Re: Complaint ID [redacted] (Second Response) [redacted] [redacted] [redacted] [redacted]Dear Ms. **,We are in receipt of your letter referencing additional information provided by the consumer inrelation to Complaint ID [redacted] ("Complaint"). A copy is attached for reference.Mr. [redacted] makes reference to not wanting to receive phone calls at home and that he is stillreceiving "Robo Calls" regarding his non-payment. Mr. [redacted] has also requested that he bedealt with only through US Mail and that we work with him to revise his contract.As of the time Mr. [redacted] submitted these additional comments to the Revdex.com, our legal council hadnot performed the due diligence requested of them at the time of his initial complaint. Wesincerely apologize for this matter not being addressed more timely. As of approximatelyJanuary 28, 2015, Mr. [redacted] was removed from the "Robo Call" listing and our legal counselhad been in contact with Mr. [redacted] to discuss his contract. Per my recent exchange with ourlegal counsel, Mr. [redacted] is being very cooperative and they expect to reach an agreement in thenear future. We appreciate Mr. [redacted]'s assistance in resolving this matter in a timely manner.Sincerely,[redacted], President 18300 Von Karman Avenue, Suite 410 Irvine, CA 92612 Toll Free Number: 1-800-853-5640 Ext# #### Fax: 1-800-886-7503 http://www.lumpsum-settlement.com

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Ms. [redacted]. Ms. [redacted] makes reference to being told by a Future Income Payments, LLC (“FIP”) representative that her banking...

information had been “lost”. Ms. [redacted] also states that 6 to 7 months later, payments had been taken out of her wrong banking account. Ms. [redacted] also states she tried to give a customer service representative her credit card information via email but was informed she had to call us directly to provide the credit card information. Ms. [redacted] said she informed the customer service representative that she did not want to call and only wanted to communicate via email so she could have a record of all communications with us. Ms. [redacted] claims she had lost her credit card and wanted to provide us with the new information but was told from a customer service representative that she needed to call in to make the payment as our policy had changed. Ms. [redacted] continued to state she was never informed of any policy change. At this time, Ms. [redacted] would like for FIP to use the most recent credit card information she had provided to our customer service representative via email, and that she only wants to conduct business via email. We acknowledge these statements given by Ms. [redacted] and believe there is a misunderstanding regarding our policies and her information. Please be assured, there was no intent to mislead or provide false information to Ms. [redacted] during these communications.Upon review of the various communications and call logs at our disposal related to Ms. [redacted], we determined that there have been numerous attempts via phone and email to contact her in order to obtain her payments that are due. Although there has been some communication with Ms. [redacted], mostly via email, to date we have not been successful in obtaining any payments on this account. Please also note that Ms. [redacted]’s bank information has not been “lost” at any time. This information, provided at the time she signed the contract, has been attempted to be used several times to collect payment. Each time the payment has been rejected due to insufficient funds in the account. We continue to reach out to Ms. [redacted] as the last communication with her was on December 4th, 2015, with no resolution being reached between the two parties.In an effort to maintain customer security and privacy, it has always been our policy to not take customer credit card information and keep it in our files to then charge it on a regular basis. This form of transacting is no longer allowed by several states so it is our policy to not do this at all. In addition, each credit card payment over the phone must be verbally authorized by the customer in order for us to proceed with the charge. This, again, is a requirement of several states and has become our policy. This information should have been provided to Ms. [redacted] when she was discussing making payment via credit card and we apologize if it was not. We will use this experience to improve the training of our representatives so that this does not occur in the future.We would very much like to restart a dialogue with Ms. [redacted] and come to an agreement as to payments that she can make and the date which we may obtain those payments each month. Our preferred method of receiving payment is by using the ACH banking method which will automatically draft a customer’s bank account on a certain day each month for a certain amount. To re-start this method of payment, a form must be filled out and signed by Ms. [redacted] giving us the authorization to perform the monthly transaction. This can be started by contacting our customer service department at [redacted]. That representative will work with Ms. [redacted] to get the form filled out and executed so that we can put this in place for future payments. Please note that funds must be available in the designated bank account each month for the transaction to process. If funds are not available and the transaction is denied, this method of payment will cease to be offered to the customer.If Ms. [redacted] wishes to make payments via a credit card, then she must call in and speak with a customer service representative each time she wants to make a payment. The representative will work with Ms. [redacted] to take her payment over the phone at that time and process the transaction. Please note that a receipt is sent to the customer after each credit card transaction is completed so the customer has a record of the transaction.We sincerely apologize for any confusion that has been caused and look forward to hearing from Ms. [redacted] in the near future so that we can resolve this matter.Sincerely,[redacted], President

March 25, 2015Ms. [redacted]Re: Complaint ID [redacted] [redacted] [redacted]
[redacted]Dear Ms. **,We are in receipt of your follow up letter referencing Complaint ID [redacted] ("Complaint"). Acopy is attached for reference.Ms. [redacted] makes reference to a contract she signed with us to receive a cash advance. In addition,she states that she feels she is being "constantly harassed" by persons from our company. She alsorefers to the fact that the company has changed its name and information she found on the internet.Based on our review of information, it appears the last contact we have had with Ms. [redacted] wasback on January 21, 2015. At that time, our representative spoke with her regarding her accountsdelinquent balance fuid her lack of recent payments. Ms. [redacted] and our representative agreed onwhen she would re-start her payments but none have been received since their call.Future Income Payments, LLC, was previously known as Pensions, Annuities and Settlements,LLC. I am unsure what contact information Ms. [redacted] found on the internet, but we wouldappreciate the opportunity to work with her towards an equitable solution to this matter. Wesincerely apologize for the negative experience she has had with ow· company and wish to startback up a dialogue with Ms. [redacted] regarding her past due amounts. We would appreciate hercontacting [redacted] at [redacted] to discuss this matter further.Sincerely,[redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am happy to see that this place of business acknowledges the misinformation given to me, and that they will strive to make sure no one else suffers as a result of receiving the same poor customer service as I have. Sincerely,[redacted]

I think that the customer service rep that help me with the cash advance was helpful and friendly. Although I feel their interest rates are way high the money will be helpful with some last minute bills. Customer service was pretty good and the staff was friendly.

Dear Ms. [redacted], We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference. Mr. [redacted] (“Seller”) makes reference to having a loan with us and having read information about us that indicates the company has been charging unfair...

interest and fees on loans. We do not agree with these statements as we believe there is a misunderstanding of the nature and form of the agreement Mr. [redacted] entered into with us. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] at any time during the initial process or while the agreement has been in place. Future Income Payments, LLC, previously known as Pensions, Annuities and Settlements, LLC, purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor. There is currently no licensure requirement to perform these types of transactions and they are valid and enforceable. Section 3.10 of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset; Fair Consideration,” and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit C, Disclosure No. 4 to the Agreement is entitled “Acknowledgement of Discount,” and contains the following disclosure in all capitals, bold and underline: “SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED_ASSET.” Disclosure No. 4 then goes on to specifically State the lump sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts. We empathize with Mr. [redacted] and wish to resolve any continued misunderstandings as to the form and nature of the agreement he entered into. We would appreciate Mr. [redacted] letting us know if he would like us to refer this matter to our legal counsel for further follow up.  Sincerely, [redacted], President

I Would like to take the time, & tell Cash Advanced Thank you for giving me the cash advance that I needed, now I will be able to take care of paying a few bills & depts. off of my shoulders now. how great full I am. thank you ( Cash Advance ) Rita

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A...

copy is attached for reference.
We apologize for the inconvenience we have caused Mrs. [redacted]. Mrs. [redacted] makes reference to not receiving her funds or given a timeline of when the funds would be made available, when she inquired with our customer service representatives. Mrs. [redacted] also states that on March 31st, 2016, she had “E-Signed” the necessary documents to receive the funds, and faxed it back to our representative as requested. At this point, Mrs. [redacted] states that she had submitted several emails asking when the funds would be available, but has not received a response nor a phone call as of yet. We acknowledge these statements given by Mrs. [redacted] and please be assured, there was no intent to mislead Mrs. [redacted].
Upon review of the communications and call logs at our disposal related to Mrs. [redacted], we determined that all the necessary documents were received on March 31st, 2016, and we are now in review of processing the funds to Mrs. [redacted]. We have also submitted the request for review to be expedited at this time. Meanwhile, we are having Mrs. [redacted]’s representative contact her every 2 business days to keep Mrs. [redacted] up-to-date as to when the funds will be available and to keep her at ease.
As of April 12th, 2016, Mrs. [redacted]'s funds were deposited into her banking account as verified by our Funding Department, and we feel we have resolved the issue. We would appreciate
Mrs. [redacted] letting us know if there are any other unresolved issues we may be able to assist her with.
Sincerely,
 
[redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I just learn there is not irest rate on this loan that send your company papers on it. So they make rules as they go. The loan was for $2,100. and the  return on payment was 10,000 to pay off the loan and or payable $21,000. is there loan for this or what. I need to find out.In Maryland rate on our loans.So is this how you do business in Cal or what.
Regards,
[redacted]

Future Income Payments was there when I needed them the most. With my debt to income ratio so high, and my credit score so low they were the only ones I could turn to for help. This is a very last resort business and I would recommend other alternatives if available

June 18, 2015Ms. [redacted]Re: Complaint ID [redacted]Dear Ms. [redacted],We are in receipt of your email referencing Complaint ID [redacted] ("Complaint"). A copy isattached for...

reference.We apologize for any inconvenience we have caused Mr. [redacted]. Mr. [redacted] makes referenceto finalizing his contract but not receiving the cash advance within the 5-10 business days quotedby our representative. Mr. [redacted] also mentions that as of the date of his complaint, he had notreceived the funds. We acknowledge and agree to these facts as stated. Please be assured, therewas no intent to mislead or provide false information to Mr. [redacted].We at Future Income Payments, LLC (''FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a portion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscount, in order to receive a lump sum of cash. In the case of Mr. [redacted], it appears that theBuyer funds needed to match to his transaction did not become available within the time frame hewas quoted during the contract process. We will review the various communications and call logsat our disposal and use this information to provide further training to all our representatives inorder to avoid a recurrence of this unfortunate situation. We apologize to Mr. [redacted] for notbeing clearer in our communications as to what was causing the delay and to provide him with amore accurate estimate of when his funding would occur.Based on review of current information, Mr. [redacted] was funded by our partner on June 10, 2015.Based on this funding date, Mr. [redacted] should have had access to the cash advance funds nolater than June 15, 2015. This delay in access to the funds is due to banking rules and regulationsrelated to ACH transfers and are out of our control.We sincerely apologize for any inconvenience the delay has caused Mr. [redacted]. We will usethis experience to improve om customer service and procedures in order to hopefully prevent thisfrom happening in the future.Sincerely,[redacted], President

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Mr. [redacted] (“Seller”). Mr. [redacted] makes reference to not being able to receive his original contract agreement and a...

copy of Future Income Payments, LLC operating license. Mr. [redacted] states he went on the California Business, Consumer Services and Housing Agency Department of Business Oversight website and found that Future Income Payments, LLC, had been issued a “Desist and Refrain” Order for operating without a license. We do not agree with these statements as we believe there is a misunderstanding during the course of communication between Mr. [redacted] and our customer service representative. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] at any time during the period of these communications.Upon review of various communications and call logs at our disposal related to Mr. [redacted], we determined that a copy of his original contract agreement was mailed to Mr. [redacted] on February 24, 2016, per his request and to the address he provided and this information should have been received. Future Income Payments, LLC, purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flow coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor. There is currently no licensure requirement to perform these types of transactions and they are valid and enforceable.We empathize with Mr. [redacted] and wish to resolve any continued misunderstandings as to the form and nature of the agreement he entered into. We would appreciate Mr. [redacted] letting us know if he would like us to refer this matter to our legal counsel for further follow up.Sincerely,[redacted], President

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Mrs. [redacted]. Mrs. [redacted] makes reference to being told her application was approved but there was a waiting period for the funds to be...

available. She also states that she contacted Future Income Payments, LLC, several times and was told each time that additional banking information was need to process the application. Mrs. [redacted] also adds that she provided the additional information and was approved again but has not received any funds since the initial approval had taken place. At this time, Mrs. [redacted] would like to have her funds deposited into her banking account as soon as possible. Please be assured, there was no intent to mislead or provide false information to Mrs. [redacted] during these communications.Upon review of various communications and call logs at our disposal related to Mrs. [redacted], we determined that Mrs. [redacted] was initially going to be funded by February 24, 2016, with a grace period of two to three business days to clear the bank. However, we were unable to have the funds sent to her as the routing number provided by Mrs. [redacted] was incorrect. At that time, we requested additional banking information to make the funds available and were provided the additional information from Mrs. [redacted] on March 4, 2016. Once the information was received, we sent Mrs. [redacted]’s application to be reviewed for a final time and was approved as of March 7, 2016, and funds were initiated the same day. Funds should be available to Mrs. [redacted] no later than March 10, 2016, due to banking restrictions imposed by several recipient banks.We empathize with Mrs. [redacted] and feel we have this misunderstanding resolved. We would appreciate Mrs. [redacted] letting us know if there are any other unresolved issues we may be able to assist her with.Sincerely,[redacted], President