Future Income Payments

We are in receipt of your letter referencing Complaint ID *** (“Complaint”)A
copy is attached for referenceMr*** (“Seller”) makes reference to having a loan with us and having requested information regarding his principal balance and the payoff amountMr*** also makes reference to reviewing information on the FutureIncomePayments.com website related to interest ratesWe believe there is a misunderstanding of the nature and form of the agreement Mr*** entered into with usPlease be assured, there was no intent to mislead or provide information to Mr*** at any time during the initial process or while the agreement has been in placeFuture Income Payments, LLC (“FIP”) purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cashThis transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension paymentsDue to these facts, these transactions are not viewed as loans and do not contain an interest rate factorSection of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset; Fair Consideration,” and explicitly states that “the Purchase Price is significantly
less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit C, Disclosure Noto the Agreement is entitled “Acknowledgement of Discount,” and contains the following disclosure in all capitals, bold and underline: “SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET.” Disclosure Nothen goes on to specifically state the lump sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amountsAs is stated above, FIP purchases a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cashConcurrent with this transaction with the Seller, FIP transacts with parties interested in purchasing these set amounts of income streams, “Buyers”These transactions with Buyers are what is being referenced on the FutureIncomePayments.com website, not the transaction with the Seller noted aboveWe empathize with Mr*** and wish to resolve any continued misunderstandings as to the form and nature of the agreement he entered intoWe would appreciate Mr*** letting us know if he would like us to refer this matter to our legal counsel for further follow upSincerely,
*** ***, ***

This company is nothing but a rip off I borrowed and actually received and will have to pay back for years and that totals to around I suggest if you have a pension and need some funds leave this company alone

The service overall did what I expected there were communication issues and confusion about the forms to be used and what documents needed to be notarized The ony time I got to chance to review the contract was when I was asked to sign I had no opportunity to review any of areas that I had questions until after the fact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Though it is true that I was funded on the said date I did not receive the entire amount that I was suppose to getThe contract I signed on February 23, stated I should receive a certain amountThe "final contract" they are saying that I signed through docusign on February 24, has a different amount on itThe copy they sent me does have my name on it and a signature, but it is not my signature, nor did I sign any document on that dateI have a copy of the contract that has my signature on it that was signed on the 23rd of FebruaryStill have not been able the reach the employee in funding that handled this nor will he return any of my phone callsThe supervisor that was assigned to handle my account after I grew impatient now has nothing to do with it and also will not return my callsI did reach another employee in funding and was informed that I will be contacted by their funding and legal department about this matterStill have not heard from either one of those departmentsNow this has me wondering since they are getting their legal department involved should I get my attorney involvedThis is something that I do not know because the lack of communication from the company as a whole.
Regards,
*** ***

Ms*** *** *** *** *** *** *** ** ***Re: Complaint ID *** *** ** *** *** *** *** *** ** ***Dear Ms***,We are in receipt of your email referencing Complaint ID *** ("Complaint")A copy isattached for reference.We apologize for
any inconvenience we have caused Mr***Mr*** makesreference to notifying us that he has filed for Chapter Bankruptcy protection and that wecontinue to contact him after we were notified of this filing.Based on review of current information, we were notified via email by Mr*** on July 29,of his filing for Bankruptcy protection on July 21, At that time, we relayed thisinformation to our legal department for verificationWe were informed by our legal departmentin the evening of July 30, 15, after business hours, that Mr*** had in fact filedfor Chapter Bankruptcy protection and that we needed to cease all forms of communication andattempts to collect from Mr***On July 31, and August 1, we added Mr.*** to our Do Not Call list and removed him from future communication lists and collectionmethods in order to prevent further communications and attempts to collect on his past dueamounts.We sincerely apologize for any communications or attempts to collect from Mr*** duringthe time we were updating our systemsWe believe there was overlap between communicationswith Mr*** by us and our receipt of information from our legal department to cease suchcommunicationsWe will use this experience to improve our customer service and procedures inorder to hopefully prevent this from happening in the future. Sincerely,*** ***, President

Dear Ms***.We are in receipt of your letter referencing Complaint ID *** (“Complaint)A copy is attached for reference.We apologize for the inconvenience we have caused Mrs***Mrs*** makes reference in her complaint that she received a loan from Future Income Payments, LLC, and
has paid the entire loan back but her account is still being debited by Future Income Payments, LLCAt this time, Mrs*** would like to have the recently debited money returnedWe believe there is a misunderstanding of the nature and form of the agreement Mrs*** entered into with usPlease be assured, there was no intent to mislead or provide information to Mrs*** at any time during the initial process or while the agreement has been in place.Future Income Payments, LLC (FIP) purchased a set amount of the income stream generated by the Seller's pension for a current lump-sum payment of cashThis transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension paymentsDue to these facts, these transactions are not viewed as loans and do not contain an interest rate factor.Section of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset: Fair Consideration.” and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit CDisclosure Noto the Agreement is entitled "Acknowledgement of Discount, and contains the following disclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET." Disclosure Nothen goes on to specifically state the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts.Per review of Mrs***'s files, her agreement is for years and as of today, there are still remaining payments that will be debited from her accountThis information was advised to Mrs*** during a brief conversation that took place on August 4th, 2016, but was abruptly disconnected once this information was providedOur customer service representative tried to contact Mrs*** again over the following days and was eventually told by a person who answered the phone, that the customer Service representative had the Wrong numberMany more attempts have been made to reach Mrs*** but all have been unsuccessful to date.We sincerely apologize for any confusion that has been caused and look forward to hearing from Ms*** in the near future so that we can resolve any issues that there still may be.Sincerely,*** ***, President

December 4, 2014Ms*** ***Viewridge Avenue, Suite 200San Diego, CA 92123-1688Re: Complaint ID 78*** M *** *** Drive***, FL ***Dear Ms***,We are in receipt of your letter referencing Complaint ID *** ("Complaint")A copy isattached for referenceMr*** makes reference to a contract he signed with us to receive a cash advance of$10,000.He also states that he recently stopped making payments on the contract and began receiving"Robo Calls" regarding his non-paymentWe acknowledge and agree to these facts as stated.Mr*** also makes reference to his contract being a "loan" with an "interest rate"We do notagree to these facts as stated.Future Income Payments, LLC, previously known as Pensions, Annuities and Settlements, LLC,purchased a set amount of the income stream generated by Mr***'s pension for a currentlump-sum payment of cashThis transaction is virtually identical to the sale of a stream ofannuity payments from the settlement of a lawsuit in a structured settlement; but, instead of thecash flows coming from an annuity, *** utilized his future pension paymentsMr***was fully aware that his future cash flows were being purchased at a significant discountSection of the agreement he executed is entitled "Purchase Price Less than Value ofPurchased Asset; Fair Consideration," and explicitly states that "the Purchase Price issignificantly less than the sum the Seller would receive during the Term if the Seller chose not tosell the Purchased Asset under the terms of this Agreement." Additionally, Exhibit C, DisclosureNoto the Agreement is entitled "Acknowledgement of Discount," and contains the followingdisclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALL YLESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTSCOMPRISING THE PURCHASED ASSET." Disclosure Nothen goes on to specificallystate the lump sum purchase price Mr*** is receiving, the total amount of payments Mr.*** would have received if he had not sold his future income stream, and the differencebetween those two amounts.We empathize with Mr*** and wish to reach a timely resolutionWe will refer this issue toour legal counsel for further follow up to see if an agreement can be reached regarding theremaining payments due on his contractWe would appreciate Mr***'s assistance inresolving this matter as soon as possible.Sincerely,*** ***, President

Costumer service has been great
Everyone has been very helpful
The only beef I have is the high interest rate on such a small loan but that is to be expected considering my credit

After assuring me I would have no problem getting the money I need, and jerking me around for a couple of weeks, changing the offers given to me, even offers given by supervisors trying their utmost best to beat me out of every dime possible, we finally agreed on an amount where they would still get a substanstial payback for the measley amount they were giving meHowever, since I demanded they stick to the last offer they quoted me, which they tried once again to change, they went thru the whole verification process, and found a way out of working with me afterall! They knew from the very beginning what type of settlement they were working with yet, when I made them stick with the last offered amount, they looked high and low for a way out of it simply because I would only be paying them back $21,instead of $30,
Unbelievable how this company is allowed to get away with these markups!!! Is there absolutely no government regulation of them at all?? I am so glad it didn't work out but, quite honestly, it wasn't going to anyway on my part, because no way was I signing on there crooked dotted line!!!!
I will be contacting the State Attorney General's office regarding this matter

We are in receipt of your letter referencing Complaint ID *** (“Complaint”)A copy is attached for reference.Mr***, on behalf of his mother, Ms***, makes reference to Ms*** having a loan with us and that she was not competent to enter into the agreement due to a medical condition
He is requesting that her agreement be settled for the amount repaid to date.Upon review of various communications and call logs at our disposal related to Ms***, we determined that the original signing of Ms***’s contract was executed by her in June of Further, no matters stand out that Ms*** was incompetent to uphold her agreement with Future Income Payments, LLC at that timeWe also noted numerous phone communications where Ms*** agreed and confirmed her acknowledgement of the contract and her past due payments, provided her contact information, personal information, banking information and authorization to debit her banking account in our attempt to collect her past due amountsIt is not until recently that we were informed by Mr*** that he has POA regarding matters involving Ms*** due to her medical condition.We empathize with Mr*** and wish to resolve any continued misunderstandings as to the agreement his mother entered intoWe would appreciate Mr*** letting us know if he wouldlike us to refer this matter to our legal counsel for further follow up in reaching an equitable solution.Sincerely,*** ***, ***

January 21, 2016Ms*** *** *** *** *** *** ***
*** *** ** ***Re: Complaint ID *** *** ** *** *** *** *** *** *** *** *** *** ** ***Dear Ms***,We are in
receipt of your letter referencing Complaint ID *** (“Complaint”)A copy is attached for reference.We apologize for the inconvenience we have caused Ms***Ms*** makes reference to her funds not being deposited into her banking account as she was told would take 2-business days to be approved and depositedMs*** also states that she was not contacted by our customer service for updates as promisedPlease be assured, there was no intent to mislead or provide information to Ms*** during these communications.Upon review of various communications and call logs at our disposal related to Ms***, we determined that a few phone conversations had taken place and Ms*** was advised that there is a wait period for funds to be available, but was advised that there was no specific date as to when the funds would be deposited.At this time, Ms***’s funds were deposited and made available into her banking account as of December 29", 2015.We apologize to Ms*** and feel we have this misunderstanding resolved and in good standingWe would appreciate Ms*** letting us know if there are any other questions or concerns that we may be able to assist her with.Sincerely*** ***, President

VIA EMAILFebruary 25, 2015Ms*** **Viewridge Avenue, Suite 200San Diego, CA 123-1688Re: Complaint ID ***
"white-space:pre"> *** *** *** *** *** *** ** *** ***, ** ***Dear Ms**,We are in receipt of your email referencing Complaint ID *** ("Complaint")A copy isattached for reference.We apologize for any inconvenience we have caused Mr***Mr*** makesreference to his multiple discussions with representatives regarding the delay/miscommunicationrelated to receiving the cash advance funds he had contracted to receiveWe acknowledge andagree to these facts as stated, but please understand that there was never any intent to mislead orprovide information to Mr***.We at Future Income Payments, LLC ("FIP") attempt to provide outstanding customer service toevery person we deal withThis was obviously not the case with Mr***, who did notreceive the level of service that we want for our customersIn this case, we will review thevarious communications and call logs at our disposal and use this information to provide furthertraining to all our representatives in order to avoid a recurrence of this unfortunate situation.Our Company strives to have customers funded as quickly as possible, which can occur withinthree business days from when all the supporting documents are receivedThis assumes all thedocuments are in good order and there are no items that require further clarificationThere is nota contractual stipulation that funding will occur within three business daysUnfortunately, thecase of Mr*** was one such instance where we were unable to meet our goal, due in partto confusion by us, availability of matching funds, and miscommunication of the proper timingof events.Based on review of current information, it appears Mr*** was funded by our partner onFebruary 12,and received access to the funds at his bank on February 17,This delayin access to the funds is due to banking rules and regulations related to ACH transfers and are outof our control.We sincerely apologize for any inconvenience the delay has caused Mr***We will usethis experience to improve our customer service and procedures in order to hopefully prevent thisfrom happening in the future.Sincerely,*** ***, President

Dear Ms***,We are in receipt of your email referencing Complaint ID *** (“Complaint”)A copy is attached for reference.We apologize for the inconvenience we have caused Mr& Mrs***Mr& Mrs*** make reference to originally being approved for a cash advance but
then, later in the process, being denied the cash advanceWe acknowledge and agree to these facts as statedThey also feel the reason given for the denial was not clearly relayed by our representative and may relate to their request to receive the complete contract prior to signing and returning a requested page of the agreementPlease be assured, there was no intent to mislead or provide information to Mr& Mrs***.Upon review of various communications and call logs at our disposal related to Mr& Mrs***, we have determined that the denial of the cash advance was due to an underwriting procedure that is performed prior to sending out a contract for signatureThis process requires us to use a third party to determine the health of the applicant’s bank accountOnce this procedure was run for the ***’s, it was determined that the results of the test did not meet the criteria to move forward with the applicationAt that time, our representative should have explained that the decline was a result of this procedure being performed and that the results obtained did not meet the underwriting guidelinesBased on the comments made in this complaint, it appears we did not meet the level of customer service and transparency that we strive for as a company in this instance.We sincerely apologize for any inconvenience we have caused Mr& Mrs***We will use this experience to provide further training to all our representatives and improve our customer Service and procedures in order to hopefully prevent this from happening in the future.Sincerely, *** ***, ***

Dear Ms***,
5pt;">We are in receipt of your letter referencing Complaint ID *** (“Complaint”)A copy is attached for referenceWe apologize for the inconvenience we have caused Ms***Ms*** makes reference about her payment not being debited from her checking account and that we requested a money order and she would like to know whyWe acknowledge and agree to these facts as statedPlease be assured, there was no intent to mislead or provide information to Ms***Upon review of various communications and call logs at our disposal related to Ms***, we determined that there had been several phone conversations advising Ms*** that we were currently unable to use ACH as an electronic payment method and that we would need a credit card / debit card to process her payment, which was agreed upon by Ms***Additional notations state that on a later phone conversation, Ms*** advised she did not own a credit card / debit card; we then discussed alternative payment methods including a money order, wire transfer or check would be acceptableTo date, we do not show any payments have been received from Ms***, since our ACH payment method became unavailableWe have recently restarted our ability to take payments via ACHWe will request that a customer service representative reach out to Ms*** and arrange for payments to be initiated via this electronic payment method
Sincerely,
*** ***, President

Future Income Payments were great all of the associates I had contact with were very helpful and polite They really seemed concerned and wanted to help me get my cash advance as much as I wanted it Now I will be able to pay off debts and help my daughter

Dear Ms***,
5pt;">We are in receipt of your letter referencing Complaint ID *** (“Complaint)A copy is attached for referenceWe apologize for the confusion we have caused Ms***Ms*** makes reference in her complaint that her monthly payment is too high; will take five years to pay-off and will be paying back too much in comparison to how much she was approved forShe also states that her monthly bill does not specify any type of interest rate, and when inquiring about the interest rate with one of our customer service representativeMs*** states that she could not get an answer nor acknowledgement of the questionAt this time, Ms*** would like to have her monthly payments loweredPlease be assured, there was no intent to mislead or provide information to Ms*** at any time during the initial process or while the agreement has been in placeFuture Income Payments, LLC (FIP) purchased a set amount of the income stream generated by the Seller's pension for a current lump-sum payment of cashThis transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension paymentsDue to these facts, these transactions are not viewed as loans and do not contain an interest rate factorSection of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset: Fair Consideration, and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit CDisclosure Noto the Agreement is entitled "Acknowledgement of Discount, and contains the follo*** disclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET." Disclosure Nothen goes on to specifically state the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amountsPer review of Ms***'s file, she is up to date on her monthly payments so at this time, we would advise Ms*** to contact our Collections Department at ***, and speak with a representative about the possibility of adjusting her scheduled payments to a more agreeable amountWe sincerely apologize for any confusion that has been caused and look forward to hearing from Ms*** in the near future so that we can resolve any additional issues that she may haveSincerely,
*** ***, President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do appreciate the fact they responded and the fact I did get fundedI would like to point out and thank *** for his concern in resolving this issue and checking on it for me.
Regards,
*** ***

I just wanted to share my experience in requesting a cash advance with this company Generally, I do not use these services because of the negative cloud that surrounds them but from the initial phone call they have surpassed my every expectation They took their time to carefully explaining the process and the fees that would be incurred I am in the process or requesting custody and thanks to their simple process for a cash advance I will be able to complete the request faster since I will have the funds immediately available My son keeps asking to live with me and with their help I will be able to make that happen much sooner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My mother reports having no recall of establishing this loan and there is no visible evidence of where the significant amount of money that she allegedly borrowed from this company went towards I am unclear as to who initiated contact between my mother and this company, was this a result of telemarketing efforts or spam email correspondence? Was my mother's information obtained through purchasing of a list from another business, payday loan company?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I apologize for not getting back to youMy wife has been ill, so I have not kept up with thingsThe company said they would accept just the $backThat is fine, but we can't pay it all at onceWe offered to pay $per month, which is all we can do right now, but their lawyer would not accept thatHe was very rude to us.
Regards,
*** ***