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Future Nissan of Roseville

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Reviews Future Nissan of Roseville

Future Nissan of Roseville Reviews (45)

We have offered to either repair the scratches on the driver side of the vehicle or reimburse the value of the repair which is estimated at $2,This is a standing offer which we will still honorThe vehicle was scratched when we received it from the other DealershipThat Dealership acknowledged the fact that the vehicle was scratched and offered to cover the cost of the repairWe offered to repair the vehicle back to original factory specifications at a body shop of the customers choosing and completely warranty the workBecause he does not want to repair the scratch, we offered to reimburse him the cost of the repair to offset any depreciation that may be caused by the scratchWe feel that we have made a very reasonable offer Please refer any further questions or comments to [redacted] at [redacted] Thank You, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern while I don't agree with the way business was handledThere is honestly nothing that I can doI respect that the dealership has gotten in touch with meBut believe they should not sell a vehicle while someone else is doing dealings on itIt is unprofessional and not good businessIt should be stated a deal is in the workings and the second person should have to wait until the first deal is doneIt is wrong to sell a vehicle out from under someoneSo again I don't agree with the dealership but again it is what it is I guessI do appreciate them calling me to apologize I feel the sales person was out of line and out of handI honestly know business will not be done again with this dealership or any of its affiliates due to the way I was treated and approachedI agree to close this case

Customer confirms that they did give back the car but have yet to receive a new one in replacement and still awaiting the company to get the paperwork ready for another carThe customer considers this resolved but remains dissatisfied

Any vehicle purchaser in California is responsible for insurance coverage on their vehicle.  It’s only the dealer’s responsibility to obtain the insurance form not to verify insurance. Ms. [redacted] stated on the vehicle insurance form that she had car insurance prior to taking delivery of the...

vehicle.  As far as we know her insurance company did in fact cover her claim.   So if she did in fact have insurance coverage at the time of delivery and that they covered her claim then how are we responsible for any loss she may have had?  We have discussed this with her attorney and that the vehicle sales contract clearly states, bold red type, that the purchaser is responsible for insurance coverage.

I am rejecting this response because: I was with the service tech when I dropped my car off. No "walk around" was completed and my tires were fine upon dropping it off. I had brought my vehicle into this dealership less than 2000 miles before this incident and specifically asked them to check my tires at which time I was told that they were still in good shape and no replacement was necessary nor recommended at that time. Again, the car should have NEVER left the shop and the maintenance technician told me that it NEEDED TO SIT OVER NIGHT to properly diagnose it. It should have NEVER been test driven NOR taken to someones home to sit in their driveway all night!! Not only is that ethically wrong, that is ILLEGAL!! This dealership has made me feel violated, unwelcome and belittled.  I will be contacting my lawyer and [redacted]e AGAIN if this issue is not resolved to my satisfaction.

Company states: We have taken back the car from the customer and ended the contract.

We have made multiple attempts to contact this customer and have not been successful.

We have offered to either repair the scratches on the driver side of the vehicle or reimburse the value of the repair which is estimated at $2,100.00. This is a standing offer which we will still honor. The vehicle was scratched when we received it from the other Dealership. That Dealership...

acknowledged the fact that the vehicle was scratched and offered to cover the cost of the repair. We offered to repair the vehicle back to original factory specifications at a body shop of the customers choosing and completely warranty the work. Because he does not want to repair the scratch, we offered to reimburse him the cost of the repair to offset any depreciation that may be caused by the scratch. We feel that we have made a very reasonable offer.
Please refer any further questions or comments to [redacted] at [redacted]
Thank You,
[redacted]

I responded on 12/8/2015. This is the second time I am responding. The vehicle had an intermittent problem, exhibited once for the customer. A road test to simulate the customer conditions with and intermittent complaint was performed. I spoke to the customer friend. I offered a full tank of gas for...

any miscommunication relating to the test drive. I will recheck tire condition and tread depth to see what needs to be done regarding the tires. Thank you , [redacted]

I am rejecting this response because:1. I forward the email in my first day of complain where Nissan Sales person state that in order to get the requested deal you have to come with check. what a third person understand with this is it in the agreement or disagreement.2. If he is not agree then why he said you have to pay $400 + $140 extra for Power seat and Floor Mat because it was not there in the agreed car. though it is not mentioned in the advertisement or any of his email.3. When you check their advertisement it says 20 available on this price when you click it will take you to next screen and you can see power seat and floor mat on all of their listed car how a customer know that there is no power seat and floor mat will come. we are in the age of the marketing where people buy their things more over the internet rather going into the shop. Seller has to mentioned each and everything on their website very clear so that a common person understand what he/she should get.4. When someone hostage you, you lost the power of demand you are under the mercy of the other to leave you... my family and I was in the same situation their I could pay more to come out from there and gave food to my kids ( 4.5 year and 9 year) Mr. [redacted] does not understand my mental situation at that time.5. we bought my Toyota Camry from [redacted], indead I negotiate everything over the internet, I went there with my wife and came out from the dealership in 40 minute with my camry , only thing sales person asked us which color you want.this is what we call service. I want to write more but it seems there is a limitation of words here I can't explain my frustration with these people first day when Mr. [redacted] called me he said if I give you couple of service free will it be okay for you... why you offered me that if you know that I already got the super best deal in the world. if you say that time you don't know what price I paid than I asked you sir as a [redacted] you did not complete your homework how you expect a simple common man know what sales strategy you have putin In your advertisement what I understand that you cheat me and hostage me and my family for 5 hours. and I only requesting you to compensate the monetary aspect of that because I can't request for making you and your family hostage for 5 hours. I know the pain DEAR SIR. if you don't want to compensat please don't call me just leave this complain open without responding instead of asking me to not respond on the answer you have provide. I will try to fight as long as I can. I understand I am not a citizen here in this country but I do respect the law and order of this country. I respect it and I believe one day someone will definitely understand my and my family pain.                                                                                                                                                                                                                       Thanks, [redacted]

Unfortunately there is not much that can be done about this situation. Mr. [redacted] is unable to provide the names of anyone on our staff that spoke to him or his wife prior to him terminating the lease 3 months early. We have no record in our system of anyone from our staff contacting the customer...

prior to them terminating the lease. The terms of the lease are clearly stated on the lease contract and show that the lease matured on 12/31/16. We also have a signed copy of the odometer disclosure which clearly shows that the maturity date is 12/31/16. I have offered to provide the customer with another copy of this document. Without being able to figure out who they spoke to prior to returning their lease, there is no way for us to verify what was said or implied. Either way, the remaining payments are the customers obligation regardless of any verbal agreement or conversation.

I am rejecting this response because:I have attached the documents you asked for.  I took the vehicle in as requested by the dealer.  When it was originally repaired they stated to me that this part was made better and would withstand better.  When I took the vehicle back per the dealers request the service people said they have had issues with the replacement parts (exhaust manifolds)and that they were not made strong enough. They said the third generation has better/stronger bracing.  So this basically says to me that these parts are defective.  This has not been the only issue with this vehicle.  Here is a list of things that have gone wrong.  First I went in for a clicking noise in the right rear, they said it was nothing, but later I ended up replacing a wheel bearing and propeller shaft (out of warranty). Next the fan motor (inside the vehicle stopped working). After that the radiator cracked, I then replaced it.  Then the exhaust started leaking and had to be replaced (both sides).  I bought this vehicle because I am a 100% disabled veteran. I have this set up for my personal use for me and my service dog.  I can't drive it because the exhaust smell comes in the cab.  This seems to me like this is a manufactures defect.  Thanks for your help.
Russ Yokom

On January 9th, we agreed to take the previous vehicle in on trade and Mr. [redacted] purchased a New 2015 Altima in its place. He is very happy that he was able to replace the previous vehicle with a brand New Vehicle. This issue is resolved.

I am rejecting this response because: The service center should have never taken my car off of the property without my permission. Yes, the car had a problem and NO the company never informed me that the car needed to be test driven. ACTUALLY, the service representative informed me that the problem with my car was that I "probably let it sit too long and tried to start it up when it was cold". Thus, he wanted to "let it SIT all day and all night to verify that this was the problem". The car should have never needed to be driven to determine that this was the problem. In fact, the car was not properly diagnosed due to the fact that it was driven and kept warm instead of sitting like that originally told me! This company thinks that because I am a female, they can use me and abuse my car and I am not going to fight for what is right. This company owes me more than one tank of gas. They used over half a tank of gas, forcing me to immediately drive to a gas station after picking the car up, using unecessary miles off of my warranty and put way more wear on my tires than any normal person driving the car would have! Thus, I am not accepting one tank of gas. This company needs to put those miles that should have never been taken off my car, back onto my warranty and work with me to replace my tires. Lastly, this company never reached out to me nor my "friend" regarding this complaint. The day I picked my car up, we both called the company to get answers but were talked down to as if we were in the wrong.

I talked with Mr. [redacted] today about his issue with his current loan with Nissan Motor Acceptance that he purchased back in January.  He was thinking his term went down 1 year and payment went up over $100 and was confused and not understanding his new loan.  His current vehicle he was...

trading in was a $400 payment and his new loan is $523 which he had agreed to on the new loan with his salesman at 72 @ 12.45% a month prior to coming to finance.  Our finance manager worked very hard to save him some interest and got him a 0.9% loan for 60 months that shortened his term.  After talking with Mr. [redacted] again and showing him his savings he was very thankful and now understands why the term is less and his happy as can be with no more complaints. [redacted]Finance Director

As a Salesperson, [redacted] does not have access to a customers file and/or personal information. He would however have access to basic contact information (Phone number/Email address). [redacted] and [redacted] were friends/acquaintances prior to her purchasing her vehicle, so he had her contact information...

already. [redacted] will have absolutely ZERO contact with [redacted] going forward. We have removed her contact information from his Contact Database and he will make no further attempt at contact.

This customer actually came in to the dealership the next day to have his recall taken care of. After speaking to him, he understood that the recall was a small issue and not a major safety issue that would have prevented the sale of the vehicle, however I did agree that it was something that we...

should have taken care of prior to them taking delivery of the vehicle so that we could avoid the inconvenience of them having to bring the vehicle back in for the recall. I did agree to provide the customer with a full tank of gas for the inconvenience of bringing the vehicle back in and provided him with all of my direct contact information in case any other issues should arise. I have not heard from them since.

I called [redacted] and apologized for the time her and her husband spent at the dealership attempting to purchase a vehicle. It is always very confusing and aggravating when two guests are attempting to buy the same vehicle.  I explained that no one ever should feel threatened or have a...

confrontation at the dealership and I will deal with the salesperson accordingly. I also asked if there was anything I could do for her and she said it was over since she had already purchased a vehicle elsewhere. If she ever needs anything in the future, I gave her my name to contact.
[redacted]

We have been unsuccessful in our attempts to contact [redacted]. we will be happy to try to assist her if she contacts one of our Sales Managers.

hi I will accept that I did come on the 10th and met with a guy from the nissan manufacturer I forget his name he test drove the car and said that he couldnt feel anything wrong with the car at the time but when the car detects a code from the computer it would automatically let them no what the problem was so he told me to continue to drive the car and work with the dealership if I have any problems they would be more than happy to tke a look at it.sit.so can I schedule a time on the weekend to have the car tested and for the tire to be replaced?Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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Description: Auto Dealers - New Cars

Address: 600 Automall Dr, Roseville, California, United States, 95661

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