Future Nissan of Roseville

We spoke to [redacted] father on the phone and agreed to have [redacted] bring the vehicle into our shop so that we can look at the vehicle and diagnose the issues she is having.

The customer came into the dealership this past weekend.  We rewrote the sales agreement and she said she was satisfied.

I would like to express relating to case #[redacted], there are no recalls on exhaust manifolds for the Nissan Titan. Exhaust manifolds tend to wear out due to the constant heating up from the exhaust and cooling down when the vehicle is turned off.  I explained to our customer that retail repairs to replace both manifolds can run around $1500 per side. I offered to replace both for under $1000.00. He declined the offer, stating he cannot afford to. I told him if and when he can I would extend this offer to him.
Thank you,
 
[redacted] Service

Mr. [redacted] believes that our Salesperson quoted him a price of $19,000 out the door via email. At his suggestion we reviewed the entire email strand and could not verify that we ever sent him an email with that price. Mr. [redacted] in fact purchased his vehicle for $300.00 less than the advertised price and the vehicle he purchased has almost $400.00 more equipment than the Advertised unit. He still believes that we quoted him a lower price, and at this point we cannot agree on a solution.

Service manager [redacted] replaced the splash shield on Saturday November 1, 2014 at 10:15 am.  He contacted customer [redacted] Wednesday November 5th at 8:25 am and explained that the shield was replaced at no charge for parts or labor.  She will return on Friday or Saturday so we...

can verify a new shield was installed. 
[redacted] purchased a a maintenance policy that includes services every 7500 miles. When she comes in at 3000 mile intervals she would have to pay for those in between oil changes. Since she "does not want to or have to pay for maintenance" the service advisor performs the next service that is already paid for. These services are performed at no charge and puts her ahead of the mileage. I hope this clears everything up. 
Please call [redacted], Parts and service Director if you have any further questions. 
Thank you.

Review: On October 4th my husband and I had an appointment at Future Ford with [redacted]. We arrived at the dealership and met with Mr. [redacted] who introduced us to a salesman. We told the salesman and Mr. [redacted] of our vehicle needs. The salesman showed us a 2005 [redacted] 4x4, 4 door truck which we test drove. And agreed to purchase based on our down and financing request. We were in negations on the truck when another sales agent requested the keys to the truck. In which I responded we are working on purchasing that truck. And the sales guy responded don't worry we are first in line in purchasing the truck. While we were doing paperwork on the truck the dealership sold it to someone else in less time (30 minutes) than they took with us. (2 1/2 hours) I told them that is not good business and they said why isn't it. They wanted the truck so we sold it to them. I said we were working on it first they then informed that another sales team done the paperwork faster than our sales guy. I was extremely mad and demanded that they tell the other people the truck was not available. They told us to bad its sold. I am a repeat buyer at this dealership and I am disgusted with the way business was conducted with us. We demanded our keys and registration they took their own time getting them. We demanded our property three times before they gave it to us. Then they wanted to argue about the sale of the truck we just walked out the door. I turned and told them it is back handed business and that we would not return. They called our cell phone three times. And have even sent us an email asking if we were satisfied with their business. I mean really after what they did send an email. We ended up going to the [redacted] dealership and purchased a different vehicle. We had to go back to the Ford dealership to cancel our portfolio and gap. When I arrived I got into a confrontation with the floor manager and salesman. I was stunned and extremely angry about the confrontation. I felt threatened by their actions.Desired Settlement: Honestly it is two and a half hours of my life and time that was wasted. The fact that the salesman had to approach me in a aggressive and threatening way was unprofessional. I will never do business with them again. I will never refer business to them. I am seriously upset and feel they do back handed business. And that they allow for threatening behavior in their dealership. Again back hand business like this should not be allowed. Especially when a woman feels threatened in the way I was.

Business

Response:

I called [redacted] and apologized for the time her and her husband spent at the dealership attempting to purchase a vehicle. It is always very confusing and aggravating when two guests are attempting to buy the same vehicle. I explained that no one ever should feel threatened or have a confrontation at the dealership and I will deal with the salesperson accordingly. I also asked if there was anything I could do for her and she said it was over since she had already purchased a vehicle elsewhere. If she ever needs anything in the future, I gave her my name to contact.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern while I don't agree with the way business was handled. There is honestly nothing that I can do. I respect that the dealership has gotten in touch with me. But believe they should not sell a vehicle while someone else is doing dealings on it. It is unprofessional and not good business. It should be stated a deal is in the workings and the second person should have to wait until the first deal is done. It is wrong to sell a vehicle out from under someone. So again I don't agree with the dealership but again it is what it is I guess. I do appreciate them calling me to apologize I feel the sales person was out of line and out of hand. I honestly know business will not be done again with this dealership or any of its affiliates due to the way I was treated and approached. I agree to close this case.

Review: Sales Person lied about the Disposition Fee.

Nissan Account Number: XXXXXXXXXXX

I leased a 2012 Nissan Altima from Future Nissan of Roseville on Sep 05, 2011.

At the time of signing the contract I asked the Sales person details about the Disposition Fee and the Sales Person told me that if I complete my lease term and return the car in good condition then I don't need to worry about the Disposition Fee.

However when I completed my lease term and returned the car to Nissan, I received a statement with a charge of $395. I called Nissan Motor Acceptance Corp to inquire about the charge and they told me its disposition fee and its on my contract that if I don't purchase the car at the end of my lease then I am responsible for $395 disposition Fee.

I explained them what Sales Person told me at the time of purchase and they said that dealership is an independent entity and I should talk to the Dealership Sales Manager to resolve the issue.

I called Dealership and talk to the Sales Manager, but the manager said that their sales person has been selling cars for 15 years and he must have explained it to me what disposition fee means.

I called Nissan Motor Acceptance again and told them what Dealership told me.

Nissan Motor Acceptance told me that there is nothing they can do at this point and that I am responsible for paying $395 disposition fee.

So in this case Dealership Sales Rep lied to me about the definition of Disposition Fee so I could walk out the Dealership with a Car.

This is clearly a matter of giving incorrect information to customer to sell a car.Desired Settlement: Dealership should be held responsible for paying $395 Disposition Fee because they lied to me about the fact that I will be responsible for it.

Business

Response:

Initial Business Response

We have contacted Mr. [redacted] about his concern. Unfortunately, the Disposition Fee on a lease contract is not something that can be waived. Although Mr. [redacted] believes that he was given bad information by his salespeorson about the fee, the sales contract does clearly state what the fee is and when the customer is responsible for paying for it and he agrees that the contract was fully disclosed to him at the time of purchase. For that reason Future Nissan will not pay for the Disposition Fee, however, Mr. [redacted] is in the market for another new Nissan and we have offered to discount his next vehicle by the amount of the fee even if he chooses one of our special advertised units.

Review: The Future Nissan dealership has a 2014 Sentra SV advertised on their website for $14998 which includes two $500 incentives, one which required financing with Nissan Corp. They have one vehicle at this price. I contacted the dealership and was told that I could get the sale price only if I financed the car with Nissan. Their add (I have a copy) does not state anything about this. I was told, at first, that an out-the-door price if I were paying cash, would be over $19,000. On a second round, I was told it would be $18,500 out the door. This translates to 19% of the sale price ($15,488 without the financing incentive) for tax, title, and license. I was told that if I financed the car, I could get it for $17,000 out the door, which translates to 13% for tax, title, and license. I am very disappointed with their sales tactics and think their advertisement was fraudulent. Please let me know if you need any additional information.Desired Settlement: I would like Future Nissan to offer the car to me with 13% tax, title and license fee without financing.

Business

Response:

We spoke to [redacted] last Friday in regards to her complaint. We had given her quotes on three different vehicles, a new Sentra S, a new Sentra SV, and a pre-owned model. On our advertised new Sentra SV the price of $14,988 was after the $500 Nissan Motor Acceptance Captive (NMAC) Cash rebate. This rebate is not applicable to anyone who does not finance the vehicle through NMAC. Understandably she was not happy about that fact that her means to pay for the car didn't qualify for the finance rebate. We did quote her a price out the door for approximately $17,100 for the advertised new Sentra SV. In following up with her we apologized for any confusion and she informed us that she did purchase the vehicle she wanted from Maita Nissan for the same out the door price.

Business

Response:

We spoke to [redacted] last Friday in regards to her complaint. We had given her quotes on three different vehicles, a new Sentra S, a new Sentra SV, and a pre-owned model. On our advertised new Sentra SV the price of $14,988 was after the $500 Nissan Motor Acceptance Captive (NMAC) Cash rebate. This rebate is not applicable to anyone who does not finance the vehicle through NMAC. Understandably she was not happy about that fact that her means to pay for the car didn't qualify for the finance rebate. We did quote her a price out the door for approximately $17,100 for the advertised new Sentra SV. In following up with her we apologized for any confusion and she informed us that she did purchase the vehicle she wanted from Maita Nissan for the same out the door price.

Review: I dropped my car off at Future Nissan on Tuesday, December 1, 2015 to be checked out for an issue with it starting. I was told by [redacted] that he was going to plug it into the computer to see if the bulletin needed to be started and this should take approximately 30 minutes. I dropped the car off and went to work. After five hours of waiting, I called the service center and was told that they do not have an update. I asked for a rental car as I should have received one since my car was under warranty. They said they couldn't give me one until they verify the issue is covered under warranty. After waiting a couple more hours [redacted] called me and said the computer is down and they will keep the car over night to see if letting it sit for a prolonged amount of time is what caused the issue. The next day around 11:30am I had still not heard anything and called them to be told it was an issue with my battery. They replaced the battery and told me it was ready around 1pm. Upon picking my car up I realized I had just enough gas in my car to go a mile down the street and get gas! I looked at my report and they had put 62+ miles on my car! I called and was informed by the manager, [redacted], that [redacted] had taken my car for a "test drive" and then took it home for the night! I was never informed that they were going to drive my car and they should have NEVER taken my car home for the night!! I asked that they fill my tank and was told that they would only give me 5 gallons. To top it off my tires were perfectly fine prior to me dropping my car off (I had them checked about a month ago by this same dealership) and now they are telling me I need new tires. I can only assume that they took my car for a joy ride and burned rubber, putting more than necessary wear on my tires. Lastly, they took 62 miles off of my warranty!!Desired Settlement: I would like more than one gallon of gas put back in my car as I had to fill their rental car back up and fill my tank once I got the car back that had more than half a tank of gas when I dropped it off, my tire replacement to be covered and 62 miles to be put back on my warranty as the car should have never left the shop.

Business

Response:

I responded on 12/8/2015. This is the second time I am responding. The vehicle had an intermittent problem, exhibited once for the customer. A road test to simulate the customer conditions with and intermittent complaint was performed. I spoke to the customer friend. I offered a full tank of gas for any miscommunication relating to the test drive. I will recheck tire condition and tread depth to see what needs to be done regarding the tires. Thank you , [redacted]

Consumer

Response:

I am rejecting this response because: The service center should have never taken my car off of the property without my permission. Yes, the car had a problem and NO the company never informed me that the car needed to be test driven. ACTUALLY, the service representative informed me that the problem with my car was that I "probably let it sit too long and tried to start it up when it was cold". Thus, he wanted to "let it SIT all day and all night to verify that this was the problem". The car should have never needed to be driven to determine that this was the problem. In fact, the car was not properly diagnosed due to the fact that it was driven and kept warm instead of sitting like that originally told me! This company thinks that because I am a female, they can use me and abuse my car and I am not going to fight for what is right. This company owes me more than one tank of gas. They used over half a tank of gas, forcing me to immediately drive to a gas station after picking the car up, using unecessary miles off of my warranty and put way more wear on my tires than any normal person driving the car would have! Thus, I am not accepting one tank of gas. This company needs to put those miles that should have never been taken off my car, back onto my warranty and work with me to replace my tires. Lastly, this company never reached out to me nor my "friend" regarding this complaint. The day I picked my car up, we both called the company to get answers but were talked down to as if we were in the wrong.

Business

Response:

A walk around the vehicle was performed at reception. Please be aware that we have documentation of tread depth on the tires prior to any test drive at the time the vehicle was brought into the dealer. I am not able to extend the warranty coverage for driving the car approx. 60 miles. I would be able to replenish the fuel, and examine the tires. If this is not acceptable there is nothing else I am willing to do.

Consumer

Response:

I am rejecting this response because: I was with the service tech when I dropped my car off. No "walk around" was completed and my tires were fine upon dropping it off. I had brought my vehicle into this dealership less than 2000 miles before this incident and specifically asked them to check my tires at which time I was told that they were still in good shape and no replacement was necessary nor recommended at that time. Again, the car should have NEVER left the shop and the maintenance technician told me that it NEEDED TO SIT OVER NIGHT to properly diagnose it. It should have NEVER been test driven NOR taken to someones home to sit in their driveway all night!! Not only is that ethically wrong, that is ILLEGAL!! This dealership has made me feel violated, unwelcome and belittled. I will be contacting my lawyer and [redacted]e AGAIN if this issue is not resolved to my satisfaction.

Review: I purchased a vehicle from this company on April 12. After talking me into paying a higher monthly price for my vehicle, We came to an agreement. The finance manager told me that everything was taken care of with financing and we were all set to go, so.we signed the contract to purchase the vehicle. On April 22 I called their company to inquire about a payment taken from my bank account for the vehicle itraded in after I was told by his company that it would not be taken out due to the fact they would pay it off for trade in. They then proceeded to tell me that they have 21 days to pay it off, which was never explained to me during vehicle purchase or contract signing. They then told me they would figure it out and contact me back. I received a phone call from a woman in their financing department later that day, telling me that the car had to be returned due to financing issues after being told on the April 12 by the financing manager, that it was taken care of. This is not the proper way to do buisness with someone when you tell them one thing and then later change the deal.Desired Settlement: I don't want anything from them but what I gave them for the vehicle which was my 2002 expedition and the 1900 dollars I paid them. I also just want everyone else to be aware of how they do buisness and not to trust what they say. They are liars and con artist. I don't want anyone to have to experience what I had to because this company is not up front and straight with you when they sell you a vehicle. They don't care about the customer, they only care about the money they make. Bad buisiness

Business

Response:

WE WERE UNABLE TO ATTAIN FINANCING ON MR NICHOLS DUE TO THE INFORMATION PROVIDED DID NOT VERIFY WITH THE LENDER AT THIS TIME. WE ARE REFUNDING MR NICHOLS HIS FULL 1900 DOLLAR DEPOSIT AND RETURNING HIS VEHICLE TO HIM AS SOON AS HE CAN MAKE IT HERE TO MAKE THE SWITCH OF COLLATERAL.

Review: On October 13, 2014 I took my car to Future Nissan requesting an oil change. First, I waited for almost 5 minutes or more before I was even approached but, Ive never experienced this while waiting for my vehicle to be service. Also, I was informed by E[redacted] the service advisor that I needed a 60,000 inspection performed on my vehicle due the maintenance contract (Please keep in mind my car currently had 50,625 mile at the [redacted]e of the appointment). I informed Mr. [redacted] that I was pressed for [redacted]e due to a scheduled event. He indicated, that in order for my oil change to be free (which I never pay due to my purchased maintenance plan) I would need to perform the 60,000 inspection today. I questioned his decision on this and his knowledge with a tone that was completely unacceptable from a professional. Mr. [redacted] assured it would take about an hour at most. Next, Mr. [redacted] approached me with all the recommended services results from the multi-point inspection report with a listing of all everything that need attention with a price. He went over each pricing and I asked questions to ensure with the hopes of returning to have the results slowly completed. Furthermore, I returned to Future Nissan on November 1, 2014 requesting to have them replace the engine splash shield at the price of $58.82 (per recommended results). I phoned Nissan to schedule an appointment and service rep indicated the price was a little more than indicated on recommended services results. I didnt get the name but he said bring the paper in and it would be honored. I arrived at the dealer ship and the first advisor (didnt get a name) indicated [redacted] misquoted the price and it was labor pricing and he couldnt perform the request at $58.82 and would find [redacted] to discuss further option. [redacted] approached look at the form and said he would go talk to his manager after realizing he misquoted and his mistake. He returned and said that due the error Nissan would pick up the tab. Once the car was completed I asked was the engine splash shield replaced and [redacted] said yes. I drove my car away from the dealership and look under the front portion of the car and no replacement was made. All they did was put bolts in place of the missing bolts. I phone back and talked with [redacted] and he said there was nothing her could do and to talk to service manager on Monday. In closing, this has pissed me off and I would never take my car back which leads me to believe my 60,000 service was not performed correctly.Desired Settlement: Im requesting Nissan to replace the engine splash shield as promised per the final order and Ive been trying to reach [redacted] at Future Nissan to ensure my gap insure has been processed and had not received a phone back since 10/13/14.

Business

Response:

Service manager [redacted] replaced the splash shield on Saturday November 1, 2014 at 10:15 am. He contacted customer [redacted] Wednesday November 5th at 8:25 am and explained that the shield was replaced at no charge for parts or labor. She will return on Friday or Saturday so we can verify a new shield was installed.

[redacted] purchased a a maintenance policy that includes services every 7500 miles. When she comes in at 3000 mile intervals she would have to pay for those in between oil changes. Since she "does not want to or have to pay for maintenance" the service advisor performs the next service that is already paid for. These services are performed at no charge and puts her ahead of the mileage. I hope this clears everything up.

Please call [redacted], Parts and service Director if you have any further questions.

Thank you.

Review: We are a law firm. We represent [redacted]. Here is the demand letter we sent:January 13, 2015Future Nissan of Roseville600 Automall DriveRoseville, CA 95661Re:Masissa [redacted], 2014 Nissan Altima, [redacted]Purchase Date: 11/30/2014Dear Representative:Please be advised that [redacted] (Ms. Thomas) has engaged our firm to represent her. My client purchased a 2014 Nissan Altima, VIN [redacted] (Vehicle) on November 30, 2014 from Future Nissan of Roseville located at 600 Automall Drive, Roseville, CA 95661 (Future Nissan). My client was able to leave Future Nissan with the Vehicle without verification of any auto insurance. My client did show the sale representative an insurance policy number off of her phone (Insurance Policy). A copy of the Insurance Policy is attached as Exhibit A. [redacted] name is not listed on the Insurance Policy that was taken as proof of her insurance. The only names listed on the policy are [redacted] and [redacted]. A simple phone call to Liberty Mutual would have verified that [redacted] had no insurance and therefore did not qualify to drive the Vehicle from Future Nissan.On December 4, 2014, my client was involved in a car accident with the Vehicle and the Vehicle is a total loss. Since my client had no insurance during the time of the accident, Liberty Mutual is not willing to provide coverage for the loss of the Vehicle. Future Nissan failed to do their due diligence by ensuring my client had insurance prior to leaving Future Nissan with the Vehicle. Even a simple cursory review of the insurance card would have shown that my client was not listed on it. Based upon the above, demand is hereby made that you provide my client a total refund and buy back the Vehicle.Please respond by providing my client with a total refund and buy back the Vehicle. If we have not heard from Future Nissan of Roseville by 5:00 pm on January 26, 2015, our client will be forced to utilize other legal means to resolve this matter.Sincerely,[redacted] & [redacted], LLPBy[redacted]Desired Settlement: My client would like the $2,000.00 paid as down payment to Future Nissan refunded.

Business

Response:

Any vehicle purchaser in California is responsible for insurance coverage on their vehicle. It’s only the dealer’s responsibility to obtain the insurance form not to verify insurance. Ms. [redacted] stated on the vehicle insurance form that she had car insurance prior to taking delivery of the vehicle. As far as we know her insurance company did in fact cover her claim. So if she did in fact have insurance coverage at the time of delivery and that they covered her claim then how are we responsible for any loss she may have had? We have discussed this with her attorney and that the vehicle sales contract clearly states, bold red type, that the purchaser is responsible for insurance coverage.

Review: I had communication with sales department via email. I was clear about everything I wanted and the entire transaction. We came to an agreement via email and invited me to the business to complete the deal which had been agreed to. Once at the business the agreement changed. I think it should be considered bait and switch, then pressure to complete a different agreement. It was exactly what I didn't want to do! When a business agrees to a deal via email they should honor that agreement! this company dealt with me not in good faith!Desired Settlement: I want the deal that the salesman said in an email that we agreed to and invited me to the dealership to complete!

Business

Response:

I spoke to [redacted] today and he informed me that his issue was solved before he purchased the vehicle and that he was going to withdraw his complaint.

Review: I PURCHASED A VEHICLE IN LATE SEPTEMBER FROM THIS DEALERSHIP AND WAS TOLD THAT THIS CAR WAS EXCELLENT NEVER BEEN IN ANY ACCIDENTS NOR HAD THIS CAR HAD ANY BODY WORK DONE TO IT. UPON TAKING THE OWNERSHIP OF THE CAR I OPENED THE TRUNK AND HEARD A STRANGE NOISE AT THAT TIME I WAS TOLD BY THE SALES REP THAT THEY WOULD LOOK AT THAT AT A LATER DATE BUT THAT IF I COULDN'T GET TO THEIR LOCATION THEN I COULD TAKE IT TO ANY NISSAN AND HAVE THEM LOOK AT IT SO THAT IS WHAT I DID ON 12/08/2015 @ 9:11 AM I TOOK IT TO A NISSAN DEALERSHIP IN [redacted]. I EXPLAINED TO THEM ABOUT THE NOISE IN THE TRUNK AND ONCE THEY CHECKED IT THIS IS WHAT THEY FOUND, 'FOUND INNER TRUNK LINER DEFORMED AND CATCHING ON TRUNK WEATHER STRIP.UPON FURTHER INSPECTION, FOUND EXCESSIVE TAILLIGHT GAP, FISH EYES IN THE PAINT, AND HARD TAPE LINE IN RIGHT REAR INNER DOOR JAM INDICATING BODY WORK HAS BEEN PERFORMED ON REAR PORTION OF THE CAR. RECOMMEND CUSTOMER CONSULT WITH SELLING DEALER TO HAVE FIXED." I THEN CONTACTED THE DEALERSHIP AND WAS TALKING TO ONE OF THE MANAGERS( I BELIEVE HIS NAME MIGHT HAVE BEEN RYAN) WHO STATED THAT BY CALIFORNIA STATE LAW THEY DO NOT HAVE TO DISCLOSE ANYTHING ABOUT A VEHICLE AND THAT AS LONG AS I SIGNED ON THE LINE THAT THAT CAR NOW BELONGS TO ME AND THAT IT IS OUT OF THEIR HANDS. I THEN ASKED TO SPEAK TO HIS SUPERVISOR AND HE PLACED ME ON A 7:00 MINUTE HOLD AND CAME BACK AND TOLD ME THAT THE SUPERVISOR HAD GONE HOME FOR THE DAY AND THAT HE WOULD MAKE SURE THAT THE SUPERVISOR WOULD CALL ME BACK TOMORROW. THIS PHONE TOOK PLACE @ 2:26 PM AND LASTED AROUND 23 MINUTES AND 26 SECONDS. TO THIS DAY I HAVE NOT RECEIVED A PHONE CALL BACK OR ANY CORRESPONDENCE WITH THIS COMPANYDesired Settlement: I BELIEVE THAT THIS CAR WAS SOLD TO ME UNDER FALSE PRETENSES I BOUGHT THIS CAR FOR ALMOST $16,000 AND THIS IS NOT THE CAR THAT WAS SAID I WAS BUYING I WOULD LIKE AND EXCHANGE OF THE VEHICLE WITH THE SAME LEASE TERMS AND THE SAME MONTHLY PAYMENT UNLESS WE CAN FIND SOME COMMON GROUND ON THIS SELLING OF THIS VEHICLE

Business

Response:

On January 9th, we agreed to take the previous vehicle in on trade and Mr. [redacted] purchased a New 2015 Altima in its place. He is very happy that he was able to replace the previous vehicle with a brand New Vehicle. This issue is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Two issues: first, I was told that I couldn't purchase the vehicle without buying a product I didn't want to purchase. This product cost is $199.00 and provides you with $2,500 down payment towards a new vehicle if your car is stolen and not recovered within 30 days. I signed for this product; however, never received anything in writing in my documents regarding this product and have asked for a refund which the dealership has said they are requesting a check to be sent to the finance company. Second, I purchased this vehicle on September 1, 2014 to take delivery September 4, 2014 at 10 am. The vehicle came from another dealership in Reno, NV and was not washed and ready for me to pick up. The real issue is that the vehicle has scratches and damage to the rear bumper that can't be color sanded or rubbed out and the entire driver side and the rear bumper need to be painted. This represents over $2,000 worth of damage to a new vehicle. I have requested that the vehicle sale be undone and we start over. Dealership wants to paint vehicle and then see if I am satisfied with the newly painted new vehicle.Desired Settlement: I would like the sale to be reversed. I don't want to go any further due to the damage to the vehicle.

Business

Response:

We have offered to either repair the scratches on the driver side of the vehicle or reimburse the value of the repair which is estimated at $2,100.00. This is a standing offer which we will still honor. The vehicle was scratched when we received it from the other Dealership. That Dealership acknowledged the fact that the vehicle was scratched and offered to cover the cost of the repair. We offered to repair the vehicle back to original factory specifications at a body shop of the customers choosing and completely warranty the work. Because he does not want to repair the scratch, we offered to reimburse him the cost of the repair to offset any depreciation that may be caused by the scratch. We feel that we have made a very reasonable offer.

Please refer any further questions or comments to [redacted] at [redacted]

Thank You,

Business

Response:

Company states: We have taken back the car from the customer and ended the contract.

Consumer

Response:

Customer confirms that they did give back the car but have yet to receive a new one in replacement and still awaiting the company to get the paperwork ready for another car. The customer considers this resolved but remains dissatisfied.

Review: I took my Nissan Armada in for repair on the exhaust manifold, thank god it was covered under warranty (60,000). When I left the dealership I asked is the knew manifold covered under a warranty, the lady at the desk where I was picking up the paperwork said yes it is fully covered (parts and labor), so I drove away happy. Now a little over a year the exhaust manifold cracked again. So I take it to the dealership again, they look at it and tell me yes it is cracked again. The dealership looks up my vehicle and then tells me its going to be around $1,700 dollars to fix it. I say I thought it was under warranty, they explain no, its only covered for 1 year. I tell them no one fully explained the warranty to me, I thought it would be covered the same as the original part (I was told this was a better part). The dealership says to call Nissan [redacted], so I do. They say there is nothing they can do, so I ask to talk with someone else, they also say there is nothing they can do. It does not even show the warranty information on my paperwork. So I am stuck, I can not drive because of the leak, the smell is bad to, it comes into the engine compartment. This is my main vehicle, I am a 100% disabled vet, I cannot go any place, I need this vehicle.Desired Settlement: I want this vehicle fixed. And they should also explain everything to you to make sure you understand everything correctly.

Business

Response:

The Service Director called the customer's phone number to gather some more information. Left a recorded message. I would like to know how many miles the vehicle has traveled since the repair was performed 16 months ago. Please forward a copy of the recent inspection stating which manifold is leaking. I do not see any recent inspections from this dealer. I am open for discussions regarding this repair. Thank you.

Consumer

Response:

I am rejecting this response because:I have attached the documents you asked for. I took the vehicle in as requested by the dealer. When it was originally repaired they stated to me that this part was made better and would withstand better. When I took the vehicle back per the dealers request the service people said they have had issues with the replacement parts (exhaust manifolds)and that they were not made strong enough. They said the third generation has better/stronger bracing. So this basically says to me that these parts are defective. This has not been the only issue with this vehicle. Here is a list of things that have gone wrong. First I went in for a clicking noise in the right rear, they said it was nothing, but later I ended up replacing a wheel bearing and propeller shaft (out of warranty). Next the fan motor (inside the vehicle stopped working). After that the radiator cracked, I then replaced it. Then the exhaust started leaking and had to be replaced (both sides). I bought this vehicle because I am a 100% disabled veteran. I have this set up for my personal use for me and my service dog. I can't drive it because the exhaust smell comes in the cab. This seems to me like this is a manufactures defect. Thanks for your help.

Review: My wife and I went Saturday June 20th to dealer looking for a car with a budget of $300 monthly payment. [redacted] welcome and started showing us cars. After we chose the car all quotes were given with a balance of $17,771 to be financed and in 72 months. The monthly payment was $352. The financing person added some warranty, maintenance and insurance and the monthly payment went to $373.We decided and my wife and I though we can get home and recheck the budget.We left the dealer about 0730pm and when we got home we realized we coudln't afford the $373 monthly payment and checking the financing papers the finance amount was $30,000, no $17,771 and to be paid in 83 months no 72 months.Next morning I was at the dealer by 0900 am to return the car, A manager on site said there is a Cooling Off law that cars can no be returned and that they have signs on the walls about it . Even I explained my reasons he didn't took the car back. He also said that everything has been processed electronically already.[redacted] never advice about that cooling off law and amount to be financed and terms were changed.Desired Settlement: We can't afford those terms. We want the transaction voided and the down payment back. Car is in my garage.

Consumer

Response:

Good morning,

Review: On Sunday June 5th I [redacted] went into future Nissan to purchase a vehicle FYI I already have a 2005 vehicle 9 payments left. I selected a 2015 Nissan with sales lead [redacted] (916) 742-2666 with him we placed 1500 down and asked for payments under $300. [redacted] then placed me with [redacted] to close the deal. My neice [redacted] hill was present she intended to sit with me while signing contract, [redacted] insisted he would take care of me. On June 15th I brought the car back to the dealership which I had been having issues with the vehicle which known as transmission. [redacted] in service was the one helping me. I was called later on that day to pick up my vehicle with being told that the reason for the noise and jerks of the vehicle were caused by the kind of engine that was in the vehicle. So I left on the 21st I took the vehicle back to the dealer due to the same engine/transmission issues and I was without a/c for 4 days due to a leak. Later on the day of the 21st [redacted] from service contacted me to let me no the car was ready for pick up the leak was fixed and there was a computer update with the transmission so it would be running property. Which on ppw it states no findings found. On wed the 22nd I received ppw from use credit union that my payments were $346. I then went over to my neice house [redacted] hill and had her take a look to justify why my payments went from 280.11 to 346. On Saturday June 25th we went back to the dealership to go over the contract that had been signed. My neice [redacted] hill was with me we were placed with [redacted] or [redacted] from finance he then begun to go over the contract that I signed for elite profile, gap and xzilon which added another 5,000 to my contract and made my payments change from 280.11 to 346. My signature is signed but I was not explained in detail what I was signing we established the payment amount so the finance guy informing me to sign never mentioned by me agreeing to these features my payment would go up. He stated there was nothing I could do the loan was financed so I own the car. On Monday am I contacted use credit union who had financed the loan and told him the situation. [redacted] rep from use credit union said he would call Future Nissan have them do a flat cancel and rewrite it. [redacted] had spoke to [redacted] the finance director and was told that we were going to be coming down to the dealership to cancel and for them to rewite it. On Tuesday June 28th we went down to the dealer [redacted] was gone for the day so Anna I believe assisted me shen then wrote up a letter stating which 3 items I wanted canceled she stated they would cancel the extra features but the payment would stay the same. I told her that the bank stated to [redacted] otherwise. Wed June 29th we called [redacted] and let him no we signed the papers and they said it would be sent. [redacted] stated that that’s not what his last conversation with [redacted] was. So [redacted] went to call [redacted] then conversated with my neice [redacted] hill and said that he would not flat cancel the contract due to it had already been funded. He also said that he would cancel the added features but the payment would stay the same. So my neice told him why take off features if the payments are not going to change. So she told him well just keep and she would call the bank. My neice called the bank the bank called me and by this time it was a lot back and fourth. Future Nissan submitted another application adding my neice after the bank spoke to me and my neice he did not comply with new application submitted. [redacted] stated he was going to do a 3 way call with the finance director [redacted] and cut out the back and fourth. He put me on hold and came back on saying within 4-6 weeks he would receive checks for those features that were added once received he would place that to the end of the loan and have his team refigure the loan and get me payments under $300 he also stated I would be responsible for the $346 until they are able to fix it. So now its Thursday June 30th I’m taking further action. 3 weeks into having the car I’m still having transmission issues engine issues I do not want to be locked into a 7 year contract on a car that is not working properly also with a payment I am not happy with I have tried to give future Nissan the car back they refused to take it. I need legal or someone other than myself to help get this matter resolved. My neice has done a lot of talking on my behalf in 75 years old I never new this could happen at a dealership. They have had 2 attempts to fix the problem and now I’m scheduling a 3rd service apt. this is really frustrating how I’ve had a car for 3 weeks and having all these problems. After doing research the 2015 Nissan Altima are known for having transmission issues. There’s recalls and a lot of people experience the same issues. A rep from Nissan in service even admitted to the known fact of the transmission issues. Future Nissan has never asked to trade my car or anything finance said everything is under the water. At this point we just want the down payment back and we are going to look somewhere else. Also today July 5th I called service and spoke to [redacted] to schedule an apt and to find out why the date year of car says 07/2014 but they stated the vehicle was a 2015 also droven 1st in August of 14 he stated sometimes they do that. Which does not make sense seems as a covered up lie. Also there is a maintance light on the vehicle it says oil filter and tire.Desired Settlement: I wish not to do business with them and want my down payment back.

Business

Response:

After going back and forth with [redacted] and [redacted] at the bank and we explained that we don't do flat cancelations on deals that are funded already [redacted] agreed to re adjust their payment upon them receiving the money from the cancelation. we have put a priority rush on it and should be receiving it shortly. [redacted] explained to me at the bank that is not their regular practice but will adjust it for them to make payment affordable.

Business

Response:

We have been unable to contact Mr. [redacted] He did not bring the vehicle in to our Service Department on August 10th. I agree to replace the tire that he is having a problem with and diagnose the vehicle for any pre-existing issues.

Consumer

Response:

hi I will accept that I did come on the 10th and met with a guy from the nissan manufacturer I forget his name he test drove the car and said that he couldnt feel anything wrong with the car at the time but when the car detects a code from the computer it would automatically let them no what the problem was so he told me to continue to drive the car and work with the dealership if I have any problems they would be more than happy to tke a look at it.sit.so can I schedule a time on the weekend to have the car tested and for the tire to be replaced?

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I went in to this dealership because they contacted me several times stating they wanted and needed to buy my car back. When I arrived I told them that if I purchased a vehicle from them that I had my own pre approved financing and I didn't want my credit ran. They assured me and promised me that they would not run it. We picked out a vehicle that was 44,000 and I was going g to place 4 thousand down to take care of the taxes. After waiting around for hours we finally went back into financing and to my surprise they contract said that after I put down 4 thousand dollars on the 44 thousand dollar vehicle I would need to finance 51 thousand. Needless to say the numbers didn't add up. After discussing it I came to notice that they placed over 6 thousand dollars to cover my current vehicles depreciation. When they kept calling me stating that they needed to buy my car back and make me an aggressive offer I felt that now it was just a ploy to get me in. When I told them the deal was off due to them not actually not wanting or needing my car as they stated they were upset and didn't even thank me for coming in. Since leaving I have received numerous bank letters stating that my loan in the amount of 58,000 dollars was disapproved. I specifically told them not to run my credit report and why run it for an amount that was nearly over 10,000 dollars that the car was. This is negatively effecting my credit report. I have called and left numerous voice messages to the GM of Future Nissan without any return calls. To me these sales practices are not within the law and I would like for me and my wife's credit report to not reflect the numerous inquiries for a loan and loan amount we never even agreed upon. Thank you for your time.Desired Settlement: We both would like our credit reports fixed to not show these unlawful inquiries

Business

Response:

After speaking to Mr. [redacted] it is obvious that in this situation we had very poor communication with the customer. We did however make him a very aggressive offer for his vehicle, unfortunately his payoff was more money than we we're able to pay him for the vehicle. We were able to arrange financing that would allow him to put the negative equity from his previous loan into the loan on the New Vehicle, however, the loan amount was too high and made the monthly payment too high for the customer. I also explained that any time we submit a loan application to a bank, that bank is obligated to inform the customer if they decline to loan the customer the requested amount which is why he received decline letters from a couple of banks. We submitted his information to 2 banks in addition to the credit union that he was pre-approved by. The reason for that was to try to obtain financing at better terms for the customer and those 2 additional inquiries should not negatively affect the customers credit. I also explained that there is no way for us to remove inquiries from his credit report. During the conversation we agreed to the fact that the Dealership should have taken the time to explain these things at the time we negotiated the deal, but in the end he understands that there isn't anything that can be done about the inquiries and is satisfied with the explanation and conversation.

Business

Response:

After speaking to Mr. [redacted] it is obvious that in this situation we had very poor communication with the customer. We did however make him a very aggressive offer for his vehicle, unfortunately his payoff was more money than we we're able to pay him for the vehicle. We were able to arrange financing that would allow him to put the negative equity from his previous loan into the loan on the New Vehicle, however, the loan amount was too high and made the monthly payment too high for the customer. I also explained that any time we submit a loan application to a bank, that bank is obligated to inform the customer if they decline to loan the customer the requested amount which is why he received decline letters from a couple of banks. We submitted his information to 2 banks in addition to the credit union that he was pre-approved by. The reason for that was to try to obtain financing at better terms for the customer and those 2 additional inquiries should not negatively affect the customers credit. I also explained that there is no way for us to remove inquiries from his credit report. During the conversation we agreed to the fact that the Dealership should have taken the time to explain these things at the time we negotiated the deal, but in the end he understands that there isn't anything that can be done about the inquiries and is satisfied with the explanation and conversation.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I took my wife in to buy a new vehicle on Saturday, January 24.It's a brand new vehicle. When we got home Friday afternoon, the 30th, we received a recall notice on her vehicle. They sold us a new vehicle without fixing the recall first or even divulging that there was a recall. The notice was sent from the dealership 2 days after we purchased the vehicle and the service department confirmed the recall was over a month old. In addition, the vehicle is supposed to average 27 mpg and at best she is getting 21. The only reason we purchased a new car was for better mpg. We have read the manuel and do everything it says for best fuel economy. We feel betrayed and lied to. I would never buy from this dealership again.Desired Settlement: I want my car fixed, reimbursement for gas to drive the hour and back to the dealer. I want the public to know about their lack of honesty and sketchy practices. If this recall doesn't fix the mpg issue, I want my money back, considering I bought the vehicles for better mpg and now have worse.

Business

Response:

This customer actually came in to the dealership the next day to have his recall taken care of. After speaking to him, he understood that the recall was a small issue and not a major safety issue that would have prevented the sale of the vehicle, however I did agree that it was something that we should have taken care of prior to them taking delivery of the vehicle so that we could avoid the inconvenience of them having to bring the vehicle back in for the recall. I did agree to provide the customer with a full tank of gas for the inconvenience of bringing the vehicle back in and provided him with all of my direct contact information in case any other issues should arise. I have not heard from them since.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.