Gallagher's Heating & Air Conditioning, Inc

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAlthough they initially lied about issuing the refundWe had to call back and speak to someone else to get the refund issued

We installed this system in 5/30/ Permit No*** was pulled the issuing agency made attempts to close out permit with home owner The issuing agency stated they never had any response from the home owner Since the install we have made several attempts to satisfy client
We have had the manufacture representative out to the house They stated that the equipment was operating correctly We are willing to perform any repairs that are needed that may be covered under warranty.

We have made a few attempts to visit with Mr*** to address any concernsMr*** has denied our attempts and refuses to have our senior technician out to inspect the unit and verify his claimsThe specific challenge with Mr***'s equipment we take very serious and spend countless hours on
each year training on furnace safetyWe also send out guys to get certified by a third party company *** *** *** Everyone of our technicians and field staff whom has visited the *** home have been certified by the *** *** *** We would like to resolve this matter with Mr*** however he has not allowed us to.

I am rejecting this response because:business was to coordinate with County for inspection but never contacted me to confirm appointment that they scheduled.I would very much appreciate Gallagher’s honor their commitment to me by arranging with me for an appointment that is not in conflict with my schedule for the final inspection by County, then have the courtesy to confirm with me that an appointment has been scheduled with the county and when it is to take place

Hello, We had an accounting over sight. We mistakenly charged the clients account twice. We have sent out a refund for the amount of $

Hello, We had an accounting over sight. We mistakenly charged the clients account twice. We have sent out a refund for the amount of $

We are still working with Mr*** for a resolve to this situation*** *** our plumbing manager has been in constant contactWe hope to have resolution by 4/29/

We have provided a refund for $to the client

We resubmitted the refund and resent it on 08/23/

As per our conversation earlier the customers grievance is with the county of Sutter. They had the scheduled appointments with him. We did speak with the building department and they stated they were there between and and the client was not present. When
scheduling inspections with the building department we are often times at their mercy when it comes to scheduling. They ask that the client be available between 8am and 5pm and they could arrive any time during the window. We can make request but they are not always able to make adjustments for these requests. We make our clients time a priority here at Gallagher’s because we know how precious it is. My understanding is the client reset his appointment today for the county to come out and perform the final inspections

There was some sort of miscommunication between our staff and *** Our staff thought she was asking for something completely differentI mailed her statement she was requesting on June after speaking with herThis matter is now resolved

We have spoken with Mr*** a few times to offer resolveGallagher's was purchased in by a company called Air King since then Gallagher's has been sold and purchasedThe only warranties that are still applicable are the equipment warrantiesWe are more then happy to assist Mr
*** with thisHowever labor is not covered under the warrantyMr*** has refused our solution

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAlthough they initially lied about issuing the refundWe had to call back and speak to someone else to get the refund issued

Hello, We addressed the concerns with the client already on 6/20/Our senior service technician *** came out and got the system up and going for the client. we have a follow up set for 7/5/for a blower wheel clean once that visit is complete we
consider this matter resolved

I did not recieve the $as *** *** the manger of Gallagher said he sent to meThank you for your time

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We are going out on 11/15/16 between 8-10am to paint the home owners ceiling.

The refund has been sent in the mail It should arrive shortly

To whom it may concern, We spoke to *** *** and are sending her the remaining balance of the $plus an additional $to cover the restocking and shipping fee for the fan motor. Mrs*** did say that with these
2 items being taken care of she felt that this issue would be considered resolved. Thank you,*** ***Operations Manager###-###-####

On 7/28/Left a message for Mr*** to follow up and start working towards a resolve We hope to bring this matter to a resolve rather quickly