Gallagher's Heating & Air Conditioning, Inc

As per our conversation earlier the customers grievance is with the county of Sutter. They had the scheduled appointments with him. We did speak with the building department and they stated they were there between and and the client was not present. When
scheduling inspections with the building department we are often times at their mercy when it comes to scheduling. They ask that the client be available between 8am and 5pm and they could arrive any time during the window. We can make request but they are not always able to make adjustments for these requests. We make our clients time a priority here at Gallagher’s because we know how precious it is. My understanding is the client reset his appointment today for the county to come out and perform the final inspections.

on Service Technician diagnosed heat above 150* in the attic tripping gas shut off valveInstalled Gable fan to cool atticPart ordered under warranty, Customer informed that there was still a problemPart did not arrive as of this dateCustomer called again to
check status of partPart arrived, Technician installed new shut off valveHeater has been fixed, problem resolved

We have made a few attempts to visit with Mr*** to address any concernsMr*** has denied our attempts and refuses to have our senior technician out to inspect the unit and verify his claimsThe specific challenge with Mr***'s equipment we take very serious and spend countless hours on
each year training on furnace safetyWe also send out guys to get certified by a third party company *** *** *** Everyone of our technicians and field staff whom has visited the *** home have been certified by the *** *** *** We would like to resolve this matter with Mr*** however he has not allowed us to

We visited home on 5/12/We are working on a resolution with clientWe have an additional visit set with them for 5/19/to hopefully bring this to a resolution

I am rejecting this response because: Gallagher's states that " The only warranties that are still applicable are the equipment warrantiesWe are more then happy to assist Mr*** with this." I have an *** *** brand Model #*** gas furnaceThis furnace is warranted by the manufacturer for years, which expired in Gallagher's sold me a contract that explicitly states a year warranty for parts and labor on the heat exchnagerGallagher's is willing to honor their portion of my contract's year warranty covering the partI checked with a California "Lemon Law" attorney who deals with warrantiesHe informed me that if Gallagher's is willing to honor one condition of the contract, they MUST honor all conditions of the contractIf they fail to do so, I have a solid legal case against themI am more than willing to take them to court to resolve this

We installed this system in 5/30/ Permit No*** was pulled the issuing agency made attempts to close out permit with home owner The issuing agency stated they never had any response from the home owner Since the install we have made several attempts to satisfy client
We have had the manufacture representative out to the house They stated that the equipment was operating correctly We are willing to perform any repairs that are needed that may be covered under warranty

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: I do not trust them to verify their own workI had a company check it, who has decades of experience in Shasta CoThe risk to any company to claim a heat exchanger is not cracked, but is, would be hugePeople could die if they were wrong. I spoke to *** and he suggested that we have a third party or manufacturer rep but have not had received the info as of yetIt's been over weeks since he said he would get it to me the next day. I have another company lined up to inspect it but they have not come up yetSo getting a 3rd opinion. The issue is pretty clearGallager did not follow their own policy, of having a 2nd tech to verify the crack or the law if they found a cracked heat exchangerThen they had on their work order to buy a new more efficient unit, but mine is under warrantyThey did not red-tag the unitSo their actions speak louder than words.

On 7/28/Left a message for Mr*** to follow up and start working towards a resolve We hope to bring this matter to a resolve rather quickly

We resubmitted the refund and resent it on 08/23/

There was some sort of miscommunication between our staff and *** Our staff thought she was asking for something completely differentI mailed her statement she was requesting on June after speaking with herThis matter is now resolved

Response:We have been in contact with Mr***we have refunded him for the maintenance's we have also provided him with pictures of the challenge in questionWe have also provided him with phone numbers and contact names for the *** *** *** a third party company who specializes in furnace safety

Our firm had scheduled a preventive Annual Heating Maintenance call with the customer in November to occur on December 1, Due to severe weather in the region, our firm rescheduled the appointment for December 2, Unfortunately, our firm did not keep our appointment on the second of
December and did not communicate that we were having difficulties getting our service unit to their townAs stated by the customer, the service call did occur on Monday December 8, We sincerely apologize for missed communications and having to reschedule the Maintenance CallI would be happy to have a dialog with our customer and I have left a message on his cell phone todayI look forward to "going the extra mile" for all our customers, especially those who have had a poor experience

We are going out on 11/15/16 between 8-10am to paint the home owners ceiling

Hello, We addressed the concerns with the client already on 6/20/Our senior service technician *** came out and got the system up and going for the client. we have a follow up set for 7/5/for a blower wheel clean once that visit is complete we
consider this matter resolved

I am rejecting this response because:business was to coordinate with County for inspection but never contacted me to confirm appointment that they scheduled.I would very much appreciate Gallagher’s honor their commitment to me by arranging with me for an appointment that is not in conflict with my schedule for the final inspection by County, then have the courtesy to confirm with me that an appointment has been scheduled with the county and when it is to take place

I don't believe that this second letter will accomplish anything either, but it's worth another try
I recently had a dissatisfying interaction with Gallagher in hiring the company to service my air conditioning unitThe employee was more interested in upselling me on a yearly service plan than in providing the service for which I paid, and didn't return my thermostat to its original setting when he leftI was not surprised when a trusted neighbor related a similar but even more broadly dissatisfying experience with Gallagher
And now the other shoe has dropped
I made an appointment for a service call by Northstate MechanicalThey were able to service my unit with no problemsThey reported that there was no problem with the valves that your service tech stated were broken and prevented them from completing the service call for which I paid $Of course, they would have had to 'repair' the valves at an additional cost in order to complete the serviceIn reality I feel that I was cheated and I should be receiving at least a partial refund for the service call that wasn't completed
I made my living as a professional sales representative for over yearsI know for a fact that it is not necessary to lie in order to build a customer baseIn fact, I found that my customer base grew at a much greater pace because people could trust me when I told people what they wanted to hearI refuse to do business with a company that can't be trustedOnce again, I would greatly appreciate it if my name and address could be removed from company data lists so as to not receive company advertising or contact of any kind
Regards
*** ***

I am rejecting this response because: The meeting time we had scheduled for 04/28/was not metWe have a new date for 05/05/with *** ***Hopefully this will resolve the issue