Gallagher's Heating & Air Conditioning, Inc

The refund has been sent in the mail It should arrive shortly

I am rejecting this response because: I do not trust them to verify their own workI had a company check it, who has decades of experience in Shasta CoThe risk to any company to claim a heat exchanger is not cracked, but is, would be hugePeople could die if they were wrong. I spoke to *** and he suggested that we have a third party or manufacturer rep but have not had received the info as of yetIt's been over weeks since he said he would get it to me the next day. I have another company lined up to inspect it but they have not come up yetSo getting a 3rd opinion. The issue is pretty clearGallager did not follow their own policy, of having a 2nd tech to verify the crack or the law if they found a cracked heat exchangerThen they had on their work order to buy a new more efficient unit, but mine is under warrantyThey did not red-tag the unitSo their actions speak louder than words

Hello, We have reached out to the client via phone to resolve the complaint. The client has not returned phone call yet. On 9/18/we confirmed through our distributor that the filters were shipped to the clients home
Thank you,*** ***Operations Manager###-###-####

I would like to respond to the complaint ID 11971247. Somehow we over looked this. Our plan is to reach out to the client and provide a refund for the amount he is asking for. Thank you,*** ***Central
Control***www.comfortpeople.com

Gallagher's technician was dispatched and preformed $A/C Tune Up which included removing dirt from the blocked coil and unclogging a drain heavily clogged with rustPer our 100% Satisfaction Guarantee, a refund for $has been issuedAs requested, there will be no more mailers sent to the
customer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: The meeting time we had scheduled for 04/28/was not metWe have a new date for 05/05/with *** ***Hopefully this will resolve the issue

I am rejecting this response because:Gallagher's has yet to coordinate inspection date with homeowner and county

Hello, We have reached out to the client via phone to resolve the complaint. The client has not returned phone call yet. On 9/18/we confirmed through our distributor that the filters were shipped to the clients home
Thank you,*** ***Operations Manager###-###-####

When it comes to scheduling times for final inspections we are the county's mercy. They ask for the home owner to be available between the hours of 8am and 5pm. We can request special times, however they do not always grant our requests. What we encourage our clients to do, is call the building department the morning of their scheduled appointment and see what time they are scheduled for. For our sake and our clients sake we sure wish the building departments would let us choose the times for final inspections to be performed. We can see how their flawed process could be aggravating to say the least.

Customer states they have received their refund and no longer have received any mailers from the company

The year warranty on the heat exchanger is from the manufacture Any labor warranties that were offered by Gallagher's are void due to Gallagher's being sold in

I would like to respond to the complaint ID 11971247. Somehow we over looked this. Our plan is to reach out to the client and provide a refund for the amount he is asking for. Thank you,*** ***Central
Control***www.comfortpeople.com

Response:We have been in contact with Mr***we have refunded him for the maintenance's we have also provided him with pictures of the challenge in questionWe have also provided him with phone numbers and contact names for the *** *** *** a third party company who specializes in furnace safety

I am rejecting this response because:Gallagher's has yet to coordinate inspection date with homeowner and county

I am rejecting this response because: Gallagher's states that " The only warranties that are still applicable are the equipment warrantiesWe are more then happy to assist Mr*** with this." I have an *** *** brand Model #*** gas furnaceThis furnace is warranted by the manufacturer for years, which expired in Gallagher's sold me a contract that explicitly states a year warranty for parts and labor on the heat exchnagerGallagher's is willing to honor their portion of my contract's year warranty covering the partI checked with a California "Lemon Law" attorney who deals with warrantiesHe informed me that if Gallagher's is willing to honor one condition of the contract, they MUST honor all conditions of the contractIf they fail to do so, I have a solid legal case against themI am more than willing to take them to court to resolve this.

I did not recieve the $as *** *** the manger of Gallagher said he sent to meThank you for your time

When it comes to scheduling times for final inspections we are the county's mercy. They ask for the home owner to be available between the hours of 8am and 5pm. We can request special times, however they do not always grant our requests. What we encourage our clients to do, is call the building department the morning of their scheduled appointment and see what time they are scheduled for. For our sake and our clients sake we sure wish the building departments would let us choose the times for final inspections to be performed. We can see how their flawed process could be aggravating to say the least

We are still working with Mr*** for a resolve to this situation*** *** our plumbing manager has been in constant contactWe hope to have resolution by 4/29/

The year warranty on the heat exchanger is from the manufacture Any labor warranties that were offered by Gallagher's are void due to Gallagher's being sold in