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Gallagher's Heating & Air Conditioning, Inc

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Reviews Gallagher's Heating & Air Conditioning, Inc

Gallagher's Heating & Air Conditioning, Inc Reviews (46)

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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Response:We have been in contact with Mr***we have refunded him for the maintenance's we have also provided him with pictures of the challenge in questionWe have also provided him with phone numbers and contact names for the *** *** *** a third party company who specializes in furnace safety

The refund has been sent in the mail? It should arrive shortly?

Hello,? ? ? ? ? We addressed the concerns with the client already on 6/20/Our senior service technician *** came out and got the system up and going for the client.? we have a follow up set for 7/5/for a blower wheel clean? once that visit is complete we
consider this matter resolved?

We resubmitted the refund and resent it on 08/23/

Gallagher's technician was dispatched and preformed $79 A/C Tune Up which included removing dirt from the blocked coil and unclogging a drain heavily clogged with rust. Per our 100% Satisfaction Guarantee, a refund for $79 has been issued. As requested, there will be no more mailers sent to the...

customer.

I am rejecting this response because: I do not trust them to verify their own work. I had a company check it, who has decades of experience in Shasta Co. The risk to any company to claim a heat exchanger is not cracked, but is, would be huge. People could die if they were wrong. I spoke to [redacted] and he suggested that we have a third party or manufacturer rep but have not had received the info as of yet. It's been over 2 weeks since he said he would get it to me the next day. I have another company lined up to inspect it but they have not come up yet. So getting a 3rd opinion. The issue is pretty clear. Gallager did not follow their own policy, of having a 2nd tech to verify the crack or the law if they found a cracked heat exchanger. Then they had on their work order to buy a new more efficient unit, but mine is under warranty. They did not red-tag the unit. So their actions speak louder than words.

I don't believe that this second letter will accomplish anything either, but it's worth another try.
I recently had a dissatisfying interaction with Gallagher in hiring the company to service my air conditioning unit. The employee was more interested in upselling me on a yearly service plan than in providing the service for which I paid, and didn't return my thermostat to its original setting when he left. I was not surprised when a trusted neighbor related a similar but even more broadly dissatisfying experience with Gallagher.
And now the other shoe has dropped.
I made an appointment for a service call by Northstate Mechanical. They were able to service my unit with no problems. They reported that there was no problem with the valves that your service tech stated were broken and prevented them from completing the service call for which I paid $79.00. Of course, they would have had to 'repair' the valves at an additional cost in order to complete the service. In reality I feel that I was cheated and I should be receiving at least a partial refund for the service call that wasn't completed.
I made my living as a professional sales representative for over 35 years. I know for a fact that it is not necessary to lie in order to build a customer base. In fact, I found that my customer base grew at a much greater pace because people could trust me when I told people what they wanted to hear. I refuse to do business with a company that can't be trusted. Once again, I would greatly appreciate it if my name and address could be removed from company data lists so as to not receive company advertising or contact of any kind.
Regards
[redacted]

On 7/28/16 Left a message for Mr. [redacted] to follow up and start working towards a resolve.  We hope to bring this matter to a resolve rather quickly.

We have spoken with Mr. [redacted] a few times to offer resolve. Gallagher's was purchased in 2009 by a company called Air King since then Gallagher's has been sold and purchased. The only warranties that are still applicable are the equipment warranties. We are more then happy to assist Mr....

[redacted] with this. However labor is not covered under the warranty. Mr. [redacted] has refused our solution.

To whom it may concern,           We spoke to [redacted] and are sending her the remaining balance of the $16.00 plus an additional $50.00 to cover the restocking and shipping fee for the fan motor.  Mrs. [redacted] did say that with these...

2  items being taken care of she felt that this issue would be considered resolved.  Thank you,[redacted]Operations Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

When it comes to scheduling times for final inspections we are the county's mercy.  They ask for the home owner to be available between the hours of 8am and 5pm.  We can request special times, however they do not always grant our requests.  What we encourage our clients to do, is call the building department the morning of their scheduled appointment and see what time they are scheduled for.  For our sake and our clients sake we sure wish the building departments would let us choose the times for final inspections to be performed.  We can see how their flawed process could be aggravating to say the least.

Hello,        We addressed the concerns with the client already on 6/20/17. Our senior service technician [redacted] came out and got the system up and going for the client. we have a follow up set for 7/5/17 for a blower wheel clean.  once that visit is complete we...

consider this matter resolved.

We visited home on 5/12/16. We are working on a resolution with client. We have an additional visit set with them for 5/19/16 to hopefully bring this to a resolution.

I am rejecting this response because: The meeting time we had scheduled for 04/28/2016 was not met. We have a new date for 05/05/2016 with [redacted]. Hopefully this will resolve the issue.

We are going out on 11/15/16 between 8-10am to paint the home owners ceiling.

Response:We have been in contact with Mr. [redacted]. we have refunded him for the maintenance's we have also provided him with pictures of the challenge in question. We have also provided him with phone numbers and contact names for the [redacted] a third party company who specializes in furnace safety.

We have made a few attempts to visit with Mr. [redacted] to address any concerns. Mr. [redacted] has denied our attempts and refuses to have our senior technician out to inspect the unit and verify his claims. The specific challenge with Mr. [redacted]'s equipment we take very serious and spend countless hours on...

each year training on furnace safety. We also send out guys to get certified by a third party company [redacted] Everyone of our technicians and field staff whom has visited the [redacted] home have been certified by the [redacted] We would like to resolve this matter with Mr. [redacted] however he has not allowed us to.

Hello,             We had an accounting over sight.  We mistakenly charged the clients account twice.  We have sent out a refund for the amount of $49.50

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Description: Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Sewer Cleaning Equipment & Supplies, Water Heater - Tankless, Air Conditioning Repair, Heating Equipment & Systems Cleaning & Repair, Water Filtration & Purification Equipment, Air Conditioning Contractors & Systems, Plumbers, Plumbing - Contractor, Plumbing Drains & Sewer Cleaning

Address: 7808 Highway 99 E, Los Molinos, California, United States, 96055

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