Gallagher's Heating & Air Conditioning, Inc

Review: Postcard advertisement sent by this company contains blatantly false and deceptive statements that could be misleading to some consumers.

Postcard advertisement received from Gallagher's Heating/Plumbing on 10-19-13 states that "our records indicate it is time for your furnace safety inspection and tune-up." I have never used this company, nor have I ever heard of them. The ad also implies the matter is urgent and has a time limit and a rebate mentioned. The ad is also labelled as a "Service Reminder". The contact person on the ad is [redacted]. Phone number is 1-800-387-6223. California License #935316. This type of ad is very misleading to some consumers, is unethical for a legitimate business, and is just an outright lie and should be stopped.Desired Settlement: I just want this company to stop their deceptive advertising.

Business

Response:

Initial Business Response

I Ashli, an employee for Gallagher's Plumbing, Heating and Air Conditioning have responded to the above complaint. I have had a thorough conversation with [redacted] and the situation has been resolved. I assured her it was never our intention to deceive the public, and that customer service is of upmost importance here at Gallagher's. Both parties involved feel that there is no further action needed. Thank You.

Review: Multiple unauthorized service contract payments were applied to my credit card. We had requested a quote for a new HVAC system. When their technician came out he said we needed our system serviced. We scheduled a service with them. When the service was complete the technician said it would be less expensive if we had a service contract with them. We did not want to do monthly auto payments so paid for a six month contract in full in order to save money on the service call. We specifically said that we wanted to pay this in full and did not authorize automatic payments. He said that was fine and took the payment in full on Oct. 1, 2014. We ended up replacing our HVAC system a couple months later. We went with a different company vecause their quote was lower. Months later we found that our credit card had been charged twice for a service contract with Gallagher's. We called several times and were told that they were sorry and that they would issue us a check for the charges. We still have not received a refund after 2 1/2 montgs.Desired Settlement: We would like to receive ths refund for the two charges.

Business

Response:

Hello, We had an accounting over sight. We mistakenly charged the clients account twice. We have sent out a refund for the amount of $49.50

Review: SUBJECT: Cancellation of Service

Dear Mr. Gallagher,

The purpose of this letter is to officially inform you that, because of your company's

unbelievably terrible performance, we have stopped all service with you.

Effective immediately, stop all of the following: our request for installation of a water

softener, any requests for permits, and automatic payments for our Shamrock Club Membership.

Remove from your computers all of our personal and financial information and return all associated paperwork to us not later than December 20, 2013.

What follows is a summary of why we are dissatisfied and angry:

July 31, 2012, we joined your Shamrock Club. We liked the idea of the priority service,

scheduled maintenance, and reduced cost for members.

At our last service check it was discovered that the heating unit circuit board needed to be

replaced. Your cost to club member: $538.00 and non-club member: $673.00. Tomorrow we

are having the circuit board replaced by another company. Their cost: $425.00.

All of the men who serviced our heating and air conditioner were friendly, fast, and

professional. They always told us about the benefits of installing a water softener. Last fall, my wife and I decided we might need to take their advice. On September 13, 2013, [redacted] explained about the water softeners that you offer.

He told about the advantages of the different units and the advantage of a reverse osmosis

system. When we asked about costs, he quoted $4,330.00 for the water softener and over

$20,000.00 for the reverse osmosis system. Yes, that's correct: $20,000.00! (As we have since

learned, even $2,000.00 is way over-priced) We couldn't afford the reverse osmosis system but

signed a contract for $4,330.00. The contract states "Date of Delivery/Completion: 9/16/13".

We expected to receive a water softener on the l6th.

[redacted] said that since we live in a mobile home park, he would talk to the park

manager and get the park approval. Also, your company would take care of any permits.

On the September 6th, we waited all day and nothing happened. On the l8th I called

your office (530-384-2444) and talked with a young lady. In the background, a woman was

yelling so loud that I could not understand what the young lady was saying. I told her to please

check into what was happening with our job and get back to me. She never called back. After several days, I called again and talked with a different lady. She said she would check into the

situation and get back to me. She never returned the call.

October lOth: I called your office and left a message for the manager to please call. No

response. The same day I talked with our park manager who said your company had not

contacted her. I thought that's interesting. Almost one month and they haven't even contacted

the park.

October 11th: I called and told the lady I talked with that we were extremely unhappy and

that I wanted to talk to Mr. Gallagher to let him know what was going on - really what was not

going on. She said he seldom came into the office. I was becoming upset and we were

considering changing companies. I also told her that if things were not corrected by the first part of the week I was going to contact the Revdex.com, Contractors State Licensing Board, and the State of California Consumer Affairs. I later decided to wait before contacting those agencies.

October l8th: Spoke with [redacted] at Gallagher's. She said she would check out what was

going on and keep us informed. She gave me her direct line telephone number.

December 6th: After being patient for one and one-half months, and hearing nothing from

[redacted], I called her. She said she was waiting for a reply from City of Chico Waste Water

Treatment Management before she could send a request to HUD.

December 9th: I called [redacted] and told her we had decided their service was so bad, and

we had been told so many different things, we were cancelling our request for a water softener.

She transferred me to [redacted] and I left a message. [redacted] returned my call. I told her to cancel om

Shamrock Club membership and stop all requests for anything in our name and that I would be

sending a letter notifying Gallagher's of our cancellation.

I think it should be of interest to you, Mr. Gallagher, that December l0th we arranged to

have a water softener installed by another company. We are also getting a reverse osmosis

system for less than $1,000.00. Total cost of everything, by a reputable company that has been

in business a long time, is slightly over $3,000.00. The system will be installed January 8th.

They need less than one month, start to finish and over the holidays, to do a lot more for

thousands of dollars less.

We feel that, possibly because we are elderly, you and your representative assumed we

could be overcharged, treated with disdain, and we would not complain or do anything about it.

Let me assure you, one advantage about being old is it gives me lots of spare time to do

everything in my power to caution others about using your company. We will be telling

everybody we can about the poor performance and outrageous prices of your company. I am

providing a copy of this letter to the agencies listed below.

cc:

Revdex.com

State of California Contractors License BoardDesired Settlement: Effective immediately, stop all of the following: our request for installation of a water

softener, any requests for permits, and automatic payments for our Shamrock Club Membership.

Remove from your computers all of our personal and financial information and return all associated paperwork to us not later than December 20, 2013.

Business

Response:

We have had several conversations with this owner and the situation has been resolved. No follow up is needed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business has not returned all personal financial information that pertains to me and my wife. The request was made in the original letter that I sent them and has also been requested telephonically. Revdex.com has a copy of my original letter. I also asked them to purge their computers to delete all of our information. To date they have failed to comply, and it is of great concern that unauthorized people have access to our information.

Sincerely,

Business

Response:

Company rep. states they contacted the consumers on 02/01/14, and then mailed the requested information by certified mail on 02/03/14.

Review: My first service was scheduled for a time between 6pm and 7pm. They called several times stating the tech would be late. I ended up rescheduling because they stated they would be there at 11pm. The next scheduled appointment the tech was over an hour late. He sold me a part that was $300 and it didn't fix the problem. I also purchased a new filtration system and scheduled a duct cleaning. My total bill was $1800. I requested my original problem be fixed they had to come again and left without fixing it. The duct cleaning appointment was a no call no show so I had to call to find out why they didn't come and when they would. I also once again requested my original problem be fixed. The men finally came to clean the ducts and I mentioned the original problem and they agreed that it was not fixed. They did not have the filter size and I was previously told it was on order. I called to get an appointment for the original problem again and finally a tech came out and fixed it. It has been over a month and I have not been given my filter. It was a system where the filters are covered for life and it was supposed to come in 7 to 10 business days. Every time I call I can hear the frustration in their voice because I've had to call so many times because of their continued late techs and no shows as well as the ongoing original problem I was having with my system.Desired Settlement: Deliver and install my filters promptly and be on time.

Business

Response:

Hello, We have reached out to the client via phone to resolve the complaint. The client has not returned phone call yet. On 9/18/15 we confirmed through our distributor that the filters were shipped to the clients home. Thank you,[redacted]Operations Manager###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: After spending nearly $14,000 with Gallagher's for a new furnace, ac unit and complete duct replacement, we've received such poor service that I feel I have no option but to try and warn others so they can avoid the same mistake I made of trusting a "big-name" company to care about its customers. After receiving a phone call from Gallagher's scheduling a "Club Service Call" over a month in advance(Nov 2), I received a call to reschedule the day before the appointment (Dec 1), to move it to Dec 2. That day and the next came and went with no word from Gallagher's until I called them the following morning Dec 4. I was told they had no technicians available until Monday between 8-10am. I received a call Monday morning, from the Gallagher technician asking Me, why they were coming out, to which I could only reply that it was a Gallagher's initiated service call and that he should know why he was coming out. The technician not only didn't know why he was supposed to come out, but he couldn't understand the notes that Gallagher's had given him pertaining to the service call. Then I was informed that they didn't have a technician available in the area to meet the time slot and that it would be nearly noon( 2hours past their scheduled service window) before someone would be able to actually get to my house in person.Desired Settlement: I just want Gallaghers to take care of their customers, make sure their employees have all the info they need for each call, and that the company does what it says it's gonna do.

Business

Response:

Our firm had scheduled a preventive Annual Heating Maintenance call with the customer in November to occur on December 1, 2014. Due to severe weather in the region, our firm rescheduled the appointment for December 2, 2014. Unfortunately, our firm did not keep our appointment on the second of December and did not communicate that we were having difficulties getting our service unit to their town. As stated by the customer, the service call did occur on Monday December 8, 2014. We sincerely apologize for missed communications and having to reschedule the Maintenance Call. I would be happy to have a dialog with our customer and I have left a message on his cell phone today. I look forward to "going the extra mile" for all our customers, especially those who have had a poor experience.

Review: Enrolled 3/11/15 in Shamrock club for $99(3 services 1yr).1st appt for A/C service. Asked that ducting be evaluated 3/13/15. The capacitor and ducting needed replacing. I paid 149.00 for the capacitor replacement (a 12.00 part).The techs showed me the unit was working after replacing the part. They then closed everything up and left.We decided to replace the ducting ourselves in May of 2015. We hadn't used the A/C unit since service in March. The a/c condenser fan would not come on after we did the ducting. No one had been into the unit since Gallaghers. We ordered a replacement fan. When we opened the fan unit up we noticed that they had unplugged lines keeping the fan from turning on. We plugged the lines in and all worked fine. We lost 50.oo on restocking fee and shipping cost of part we didn't need. We then noticed that they also broke a clip on our furnace cover. I asked that they cancel my membership that I didn't want them back. I was asked by [redacted] to put it in writing 5/8/15.I mailed it that day. I was called by [redacted] to see how this could be corrected. I explained I didn't trust them that they just needed to refund my club membership as requested in the letter. I had to call several times to see where my refund was. I was told at one point it would take 6 weeks. 7/6/15 I spoke to [redacted]. She said nothing was in the works but she would talk to [redacted] again. She kept saying she would get refund going of 50.00. I called back to have her review amount letting her know 50.00 was not correct. If membership was 99.00 for three visits and I had one service they should be sending me back (993=33x2=66.00). I received 50.00 7/20/15. I am deeply disatisfied with my service received and feel ripped off that they didn't even refund me the correct amount. If they wanted to make things right they should have went above and beyond.Desired Settlement: I have spent so much time haggling with these people. I was to the point of calling a lawyer just for my refund and I wasn't even refunded the right amount. It would be nice if I was refunded for everything. Like I said this all seems so shady of them.

Business

Response:

To whom it may concern, We spoke to [redacted] and are sending her the remaining balance of the $16.00 plus an additional $50.00 to cover the restocking and shipping fee for the fan motor. Mrs. [redacted] did say that with these 2 items being taken care of she felt that this issue would be considered resolved. Thank you,[redacted]Operations Manager###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.