Gallagher's Heating & Air Conditioning, Inc

Customer states they have received their refund and no longer have received any mailers from the company.

Our firm had scheduled a preventive Annual Heating Maintenance call with the customer in November to occur on December 1, 2014. Due to severe weather in the region, our firm rescheduled the appointment for December 2, 2014. Unfortunately, our firm did not keep our appointment on the second of...

December and did not communicate that we were having difficulties getting our service unit to their town. As stated by the customer, the service call did occur on Monday December 8, 2014. We sincerely apologize for missed communications and having to reschedule the Maintenance Call. I would be happy to have a dialog with our customer and I have left a message on his cell phone today. I look forward to "going the extra mile" for all our customers, especially those who have had a poor experience.

We installed this system in 5/30/14.  Permit No. [redacted] was pulled the issuing agency made attempts to close out permit with home owner.  The issuing agency stated they never had any response from the home owner.  Since the install we have made several attempts to satisfy client....

 We have had the manufacture representative out to the house.  They stated that the equipment was operating correctly.  We are willing to perform any repairs that are needed that may be covered under warranty.

We have provided a refund for $200 to the client.

Review: I had a representative come to my house to change out a part on my air conditioner. The service fee I was quoted was $100. I was charged an additional $297 for a part that retails online for $18.19. I understand the fee of labor and installation; however, this is a 94% mark up. I live alone in an elderly park and feel completely taken advantage of. Because I had no air conditioning, I felt I had no choice but to pay the 94% mark up. After all was said and done I decided to see how much the part was and this is how I discovered the mark up. Please keep in mind that I am not aware how to research these types of things and had to have my daughter assist me.

When I contacted the business the following business day, I spoke with someone who said she was the manager of the store. She would not provide me with her name or the superiors name. She was not only rude, but disrespectful and showed now compassion for my experience. I did not receive any form of apology from this woman, only grief.

The manager told me the price mark up was due to a million dollar workmans comp insurance that had to be paid, the wage increase in California, and that someone has to pay for all of that (meaning myself). She said that I was getting the two gentleman in trouble that came to my house, this however should not have been the case. The representatives were extremely helpful when they came into my home, my complaint was not about them nor should they suffer the micromanagement and demeanor of this woman. When I said that I was going to report this the Better Business Beaureu, she said "go ahead, and that she would have her manager call me back." Sadly I have yet to receive a phone call.Desired Settlement: I'd like to be reimbursed for the hassle of the customer service experience I had to endure. I am glad to pay the service fee ($100) and the price of the part ($20) with an additional fee of $80 for the installation since the gentleman was only in my home working for a total of about 10 minutes. Totaling an amount paid of $200.00 and leaving me with a credit from the bill of $196.00. This isn't including the $4.00 that was not given to me as change because the representative didn't have change.

Business

Response:

We have provided a refund for $200 to the client.

Consumer

Response:

I did not recieve the $200 as [redacted] the manger of Gallagher said he sent to me.. Thank you for your time...

Business

Response:

The refund has been sent in the mail. It should arrive shortly.

Review: In March of 1999, I called Gallagher's for a bid on installing a complete air and heating system for my house. [redacted] Gallagher, the owner of the company, came to my home, sat down and suggested the type and size of system my house required. A contract was drawn up describing the equipment to be installed and warranties on the equipment. The warranty covers "PARTS AND SERVICE" for 10 years on the Compressor, 20 years on the heat exchanger and 5 years on the rest of the system. The contract is dated 4-6-1999.

On 12-11-15, bi-annual system cleaning/inspection, moderate damage to the heat exchanger was reported. On 12-11-16, bi-annual inspection/cleaning, report say heat exchanger has failed and due to the cost of repairs, recommended replacing the whole system. I asked about replacing just the heat exchanger and he said it could be done. Since it was the middle of winter, I told him I would wait till the weather warmed up. Sometime later, a field supervisor was sent out to discuss options. I told him I wanted to schedule replacing the heat exchanger. He started talking cost but when I showed him my warranty covering parts and service, he seemed very shocked. He said he would get back to me the next day.

About a month later,3-28-16, I called to schedule repairs. I was told parts would be ordered and they would call me back to confirm a work date. om 4-16-16, I called to schedule again. Again, told parts would be ordered and they would call me back. I called on 4-22-16 and the service manager assured me it would be scheduled. On 4-29-16 I left a voice message for [redacted] Gallagher. On 4-29-16 [redacted] called requesting a copy of my contract, I emailed it. On 5-3 [redacted] called me saying the parts would covered by warranty but not service since the company had been sold in 2009. He didn't know the new company name. On 5-6 [redacted] called and they still won't cover service cost. Was told [redacted] would call me on 5-9. On 5-9 a rep. called to update my credit card info.Desired Settlement: I want Gallagher's to honor their contract by replacing the heat exchanger with no cost to me. If they refuse, I will pursue legal action.

Business

Response:

We have spoken with Mr. [redacted] a few times to offer resolve. Gallagher's was purchased in 2009 by a company called Air King since then Gallagher's has been sold and purchased. The only warranties that are still applicable are the equipment warranties. We are more then happy to assist Mr. [redacted] with this. However labor is not covered under the warranty. Mr. [redacted] has refused our solution.

Consumer

Response:

I am rejecting this response because: Gallagher's states that " The only warranties that are still applicable are the equipment warranties. We are more then happy to assist Mr. [redacted] with this." I have an [redacted] brand Model #[redacted] gas furnace. This furnace is warranted by the manufacturer for 5 years, which expired in 2004. Gallagher's sold me a contract that explicitly states a 20 year warranty for parts and labor on the heat exchnager. Gallagher's is willing to honor their portion of my contract's 20 year warranty covering the part. I checked with a California "Lemon Law" attorney who deals with warranties. He informed me that if Gallagher's is willing to honor one condition of the contract, they MUST honor all conditions of the contract. If they fail to do so, I have a solid legal case against them. I am more than willing to take them to court to resolve this.

Business

Response:

The 20 year warranty on the heat exchanger is from the manufacture. Any labor warranties that were offered by Gallagher's are void due to Gallagher's being sold in 2009.

Review: On October 21 2015 [redacted] came to our home for the yearly plumbing inspection (see invoice [redacted]). He was concerned with our water heater issues and of course this concerned us. The water heater was not up to code and [redacted] estimated the cost would be around $2500.00 for a new water heater and related items. He also said we need to have a licensed contractor to do the installation and have a city permit. So that left us with only 2 options, the 7 to 10 year Water Heater or the Tankless Water Heater and a 25 year warranty. We really had to make a choice and since we are not planning to move and we also trusted the word of the Plumbing Representative from Gallagher’s we chose the Tankless Water Heater. He said it would cost us $6000.00 and would have a 25 year warranty. Yes it is true the City requires a Permit. Later to find out the first NOT TRUE statement was that a Licensed Contractor had to do the job. You do not have to have a Contractor’s license to replace a water heater and the City does the inspections. He said it would save on our gas bill since it is an on demand type system, NOT TRUE, our gas bill is higher than last year. It would also save us on the water bill because we would not have to let the water run a long time to our master bathroom and other house faucets, this is also NOT TRUE, our water usage is higher than the year before. [redacted] also said someone could be in the shower while someone else does the dishes without any temperature fluctuations in the shower, this is NOT TRUE. [redacted] also said that someone could be in the shower and a toilet could be flushed without any temperature fluctuations, this is also NOT TRUE.

On October 26 2015 One of Gallagher’s technician’s came out to install the Tankless water system. (Investment Agreement #[redacted]) The tech. did a fine job installing it. I helped somewhat in finding the last hot water pipe in the system. I have a 4’ x 3’ hole in my master bathroom W/C. I cut the hole in the Sheetrock and Wainscoting so we could find the hot water pipe and connect the water circulation line to the farthest house hot water line.

October ? 2015 (Invoice P-[redacted]) We had a technician out here on and he timed how long it took to get hot water to the master bathroom hot water faucet. What I can see is it took 45 seconds to get back to the master bath. One thing that was faulty with the test is the hot water had been circulating already so the timing method would be faulty. I was told to rebuild my shower/bath combo valve, I did that with no change other than it stopped leaking when it was on. We have had so many problems with this system.

November 30 2015 a tech ([redacted]) came to our house and tried to do further troubleshooting of our system. He checked for error codes and found none. Found water leaking down the vent pipe from the roof was caused by a missing Tee Pipe. He installed a new type cap and flashing. We spoke quite a lot regarding this type of system and it just is not doing the job we were told it would do.

This Tankless Water System is not doing the things that [redacted] has told us what it would do. We are extremely unhappy with this system. We have done everything that we were told to do with no success. Our Gas bill is higher than last year and the water bill is higher than what it was one year ago and we had an adult living with us last year so I would expect it would be less now. We are extremely unhappy with this system. Removing the system is what we want. We hope this will be taken care of so we can avoid any going to court.

I sent a letter to the Owner of Gallagher’s, Tim on February 21 2016. Never heard back from anyone until February of this year, 2016. I was contacted by Steve who stated he was the Plumbing Manager and wanted me to try a few things starting with the shower valves. The water was warm on the cold side of the system so he told me to go ahead replace the shower valve cartridge. I told him I rebuilt them both within the past couple of months but he wanted me to replace them. He asked for a picture of my valves so I texted him one. That was on Feb. 4th this year. Then on Feb. 5th he sent me a reply with part number and that [redacted] has them. So like a fool I drove to [redacted] and of course they do not stock them, it’s an online item. I ordered them online cost me approximately $45.00. I replaced the valves and then checked the system and I was checking my toilet tank and found that the water was 78 degrees. Sounds like there is still hot water entering into the system from somewhere. On March 2nd I sent him another text letting him know I completed the valve install, it took so long because I had a defective valve so I had to reorder. I asked him when are they going to come out and remove the system, we are not happy with it at all. We were misinformed from day one and lied to many times. I would have done my own hot water heater but [redacted] told us that we need to be a Licensed Contractor and have a permit. After all this we called the City and they told us that we only needed a permit for a hot water heater and it costs about $60.00, not a Licensed Contractor. At the last sentence of the texts to Steve I asked that someone needs to get in touch with us asap. We have not heard back from the Owner or anyone of the people in charge of this side of the business. How unprofessional and uncaring they are.

We have been customers since 2004 we joined the [redacted]. Never did seem to get a discount just a monthly fee. In 2010 we had a complete new HVAC system installed for a total of $11,729.00. Now I question did we really needed this new system? I would like to think that we would we would at least get a phone call and someone to give us the time of day but now it’s to too late. They seem be our best friends when we spend the money and hope we would go away after.

To put the icing on the cake we now have a defect on our credit report. Gallagher’s tried to take more money ($60.00) out of our HVDesired Settlement: We are requesting a refund and removal of the system.

Business

Response:

We are still working with Mr. [redacted] for a resolve to this situation. [redacted] our plumbing manager has been in constant contact. We hope to have resolution by 4/29/16.

Consumer

Response:

I am rejecting this response because: The meeting time we had scheduled for 04/28/2016 was not met. We have a new date for 05/05/2016 with [redacted]. Hopefully this will resolve the issue.

Business

Response:

We visited home on 5/12/16. We are working on a resolution with client. We have an additional visit set with them for 5/19/16 to hopefully bring this to a resolution.

Review: On May 16, 2016 I had to have a new hot water heater. I hired Gallaghers plumbing to take care of it. I was informed that I could show my receipt to my gas company and would get a $50 rebate on my bill. I paid the bill $1960. on 5-26-16. They did a good job. My problem is my home owners ins. asked me for an itemized statement from Gallaghers. Now much was water heater- how much was labor, with a receipt for water heater. I have contacted Gallaghers 4 times about this matter and they informed me that it's against some law that they can't provide such a statement - what the heck law they are talking about I don't know. All I want is an itemized statement for my insurance. One more thing my gas company P.G.E informed me that th brand of water heater that was installed does not qualify for the $50 rebate.Desired Settlement: All I want is an itemized statement for my insurance.

Business

Response:

There was some sort of miscommunication between our staff and [redacted] Our staff thought she was asking for something completely different. I mailed her statement she was requesting on June 25 2016 after speaking with her. This matter is now resolved.

Review: We had this company come out to our home to repair a leaking furnace in our attic on or around November of 2015. They stated that the unit was un-level and that the standard plastic drip pan was insufficient. In order to repair the technician needed to uninstall and re-install the entire unit. He did this and he also stated that we should get a "custom" drip pan. ($395) This seemed to fix the issue. Fast forward to April of 2016 and the unit again begins to leak. We recalled Gallaghers to come back out to see what was wrong. The technician stated it was related to the original issue. The unit was leaking water from the back corners. I notified him of this and he stated that all leaks should be repaired. Fast forward to July 2016. This unit has still been leaking since the initial time they came to fix it in November of 2015. The "custom" pan that they sold us for $395 was smaller than the original pan, thus the leaks at the back of the unit were leaking directly into our drywall and electrical. They came out on two occasions and fixed nothing. The repairs they made actually caused further damage to our home and created a mold infestation.Desired Settlement: Full refund of ALL labor and parts that they used to NOT fix our problem. We had to call another company to fix these issues. This business corroborated that the initial work that was done was improper and caused further issues.

Business

Response:

On 7/28/16 Left a message for Mr. [redacted] to follow up and start working towards a resolve. We hope to bring this matter to a resolve rather quickly.

Business

Response:

We resubmitted the refund and resent it on 08/23/2016.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Although they initially lied about issuing the refund. We had to call back and speak to someone else to get the refund issued.

Review: This company completely botched the job. I was charged $17558.00 for a new heating and air conditioning system along with new duct work. Their prices are outrageous. They committed numerous mistakes. I have them all documented. To this day I do not have a pressure test or a permit for my new heating and air conditioning system. It was officially installed on 10/24/14. I had to have a private businessman come out today and install 7 pounds of freon in my NEW air conditioning system to the tune of $255.00. He informed my that the unit only holds 10.5 pounds of freon, so therefore there most definitely is a leak in the system. My [redacted] bills were guaranteed to be 25% lower and they are more like 25% higher. I was unable to use the system without paying [redacted] a fortune.Desired Settlement: I want the pressure test done. I don't want this company to ever step foot on my property again. They are completely incompetent. I want to be reimbursed for their inability to install a unit that will hold freon. If it is proven that there is a leak, I want to be reimbursed for my [redacted] bills for the last year and 1/2 along with the money that is needed to repair the unit. I am asking for $10000.00 to correct all of these issues. Our family suffered for 2 years due to this faulty install.

Business

Response:

We installed this system in 5/30/14. Permit No. [redacted] was pulled the issuing agency made attempts to close out permit with home owner. The issuing agency stated they never had any response from the home owner. Since the install we have made several attempts to satisfy client. We have had the manufacture representative out to the house. They stated that the equipment was operating correctly. We are willing to perform any repairs that are needed that may be covered under warranty.

Review: The company failed to complete a repair that they promised as part of a $11,000 renovation of central air system.

3 years ago, our smart vent stopped working. We looked in the yellow pages and called the company and they sent out a technician. He told us our filters had not been changed often enough and the furnace could have cracks. He sold us a new furnace and heat exchanger for $11,000 and promised to repair the smart vent as part of the agreement.

Looking back, I feel we were taken advantage of because they failed to fix the smart vent. We just wanted our smart vent fixed, but the technician used subtle sales tricks to get us to buy a new system without getting quotes from other companies. Now I feel we were overcharged for the units and feel we were manipulated by a company that doesn't stand by it's word.

The company agreed to repair the smart vent feature of our central air system as part of the replacement of our furnace and heat exchanger. A technician attempted the repair but did not have the correct part. He took our old part promising to get the correct part and come back to repair the unit, but he never returned.

Since then numerous attempts have been made by phone to get the company to make the repair. In April, the company sent a technician to look at the unit. He came and said he would look into it and call us back. He never called back. My phone call to him has not been returned.

Since we have attempted numerous times to get this resolved and the company doesn't follow up, it seems the company has no interest in solving this problem, as my requests go unanswered. I am ready to take legal action, since the company claims to have excellent customer service, but has not provided any service in regard to their promise. Desired Settlement: Either repair the smart vent as promised or pay to have another company repair the unit, if they are not capable of the repair.

Business

Response:

Business' Initial Response

I spoke with the customer several times. On Friday the 19th I let him know that I found the part and placed it on order, and will call him when it arrives. He believes that replacing this was part of our original sales contract from 2010. My records do not indicate that. I let him know that the part was on order and that he should pull his original documents and if it was part of the original sales contract we would honor that, but if it is not documented we will need to charge him for the part. I will let you know when this is completely resolved.

Thanks.

Review: I recently had a dissatisfying interaction with Gallagher in hiring the company to service my air conditioning unit. The employee was more interested in upselling me on a yearly service plan than in providing the service for which I paid, and didn’t return my thermostat to its original setting when he left. I was not surprised when a trusted neighbor related a similar but even more broadly dissatisfying experience with Gallagher.

And now the other shoe has dropped.

I made an appointment for a service call by [redacted]. They were able to service my unit with no problems. They reported that there was no problem with the valves that your service tech stated were broken and prevented from completing the service call for which I paid $79.00. Of course, they would have had to ‘repair’ the valves at an additional cost in order to complete the service.

I made my living as a professional sales representative for over 35 years. I know for a fact that it is not necessary to lie in order to build a customer base. In fact, I found that my customer base grew at a much greater pace because people could trust me when I told people what they wanted to hear. I refuse to do business with a company that can’t be trusted.

One of my pet peeves is the sheer volume of advertising that I receive in the mail on a daily basis. The only redeeming value is that I can discard most advertising by simply evaluating the envelope and knowing quickly that it is of no value to me.

Then there are those advertisers that attempt to use subterfuge to make it seem that their advertising is being sent by some government or quasi-governmental organization, or from a recognized company like [redacted], that it is a REBATE including no visible company information on the envelope. This use of misrepresentation to promote a business leaves me absolutely certain that I don’t want to do business with that company. If a company is not truthful and open in their advertising, why would I expect them to treat me truthfully in person?Desired Settlement: In reality I feel that I was cheated and I should be receiving at least a partial refund for the service call that wasn’t completed.

I would greatly appreciate it if my name and address could be removed from company data list so as to not receive company advertising.

Business

Response:

Gallagher's technician was dispatched and preformed $79 A/C Tune Up which included removing dirt from the blocked coil and unclogging a drain heavily clogged with rust. Per our 100% Satisfaction Guarantee, a refund for $79 has been issued. As requested, there will be no more mailers sent to the customer.

Consumer

Response:

Customer states they have received their refund and no longer have received any mailers from the company.

Consumer

Response:

I don't believe that this second letter will accomplish anything either, but it's worth another try.

I recently had a dissatisfying interaction with Gallagher in hiring the company to service my air conditioning unit. The employee was more interested in upselling me on a yearly service plan than in providing the service for which I paid, and didn't return my thermostat to its original setting when he left. I was not surprised when a trusted neighbor related a similar but even more broadly dissatisfying experience with Gallagher.

And now the other shoe has dropped.

I made an appointment for a service call by Northstate Mechanical. They were able to service my unit with no problems. They reported that there was no problem with the valves that your service tech stated were broken and prevented them from completing the service call for which I paid $79.00. Of course, they would have had to 'repair' the valves at an additional cost in order to complete the service. In reality I feel that I was cheated and I should be receiving at least a partial refund for the service call that wasn't completed.

I made my living as a professional sales representative for over 35 years. I know for a fact that it is not necessary to lie in order to build a customer base. In fact, I found that my customer base grew at a much greater pace because people could trust me when I told people what they wanted to hear. I refuse to do business with a company that can't be trusted. Once again, I would greatly appreciate it if my name and address could be removed from company data lists so as to not receive company advertising or contact of any kind.

Regards

Review: Hired them to install windows in my house. Window was defective, they are stalling on fixing it for 2+ years.

A few years ago, (fewer than 5, I can't find the receipt at this moment) I hired Gallagher's to replace many of the windows in my house at [redacted] Avenue in [redacted] CA XXXXX. That winter, the window in the back of the house started leaking when it rained. I contacted Gallagher's, and after sending someone from the window manufacturer out to determine whether the window or the installation was defective, Gallagher's fixed the window. I don't know if they replaced the window, but they caulked around the window, fixing the problem for the time being. The next year, when the strong rain started, the window started leaking again. I contacted Gallagher's, and was told that they would look into it. After many months of calls back and forth, they finally sent someone to look at the installation. They determined that the installation was faulty. I contacted Gallagher's again and spoke to [redacted], who, although very nice, was ineffective in following through to resolve the problem. Call after call, I was given the run-around for over a year, and now [redacted] won't even return my calls. I just want my window fixed! This was a HUGE expense for me; I had to take out a loan, and I have paid that loan off already and my windows STILL aren't installed correctly! What can I do?Desired Settlement: Just fix the window installation!

Business

Response:

Business' Initial Response

We here at Gallagher's Heating & Air Conditioning

wanted to let you know we have been in constant contact with customer, we have discovered the issue of delay with manufacture that has been resolved. Customer is aware of resolution and new delivery date and is satisfied at this point.

Consumer's Final Response

I am emailing you to let you know that Gallagher's has contacted me and the lady I have been talking to ([redacted]) says that they are going to be reinstalling my window sometime in September. Should I keep in touch with you, in case they don't follow through? I am not sure how these things work, so I don't know if I should close the claim and re-open it if necessary.

Review: I talked to Gallagher's in April, May and June on phone and on line. April was to be paid only. May and June have been EFT'd incorrectly/unauthorized.

Problem dates: May and June 2013 charged EFT...I was told these charges would not be taken from my account... that April was the last month I would be charged. I would have cancelled even sooner but I didn't receive a bill and they wouldn't honor my request for April but said they would stop charging me after that. This is for Gallagher's Club membership. The latest EFT was June 26, 2013 US Bank account # X XXX XXXX XXXX. REF # XXXXXXXXXXXXXXN. Purchase XXXXXXXXXX for $14.95. They owe me for two months technically, but for 3 months ethically. I believe they are scamming me.Desired Settlement: I want three months refunded at $14.95 = $44.85, but I will accept two months at $14.95 = $29.90 as a minimum payment.

Business

Response:

Consumer's Final Response

I was refunded the amt for 3 months. I also notified my bank. Between the two the issue was resolved. Thanks.

Review: Continued debit charges for Shamrock Club after repeated calls to cancel service.

On 3/19/2013 at 3:24 pm called left a message to cancel Shamrock Club no return call back. On 4/22/13 at 12:08 pm called again left a message to again cancel with no call back. Again on 4/24/2013 8:36 am called to cancel service with again no return call. Again on 5/21/13 7:43 am called once again left a message with no call back, I then called again on the same date at 3:18 pm and spoke to someone on the phone stating calls placed to cancel Shamrock Club was told he had no notes on my account and said I would have to send a written report to cancel as it was a contract, said I could send via email supplied me with email [email protected]. which I sent an email on 5/21/13 at 3:44 pm requesting to cancel Shamrock club and requesting reimbursement for March April and May debits deducted from my account $11.95 for each month. As of now 5/22/13 1:45 pm I still have not received a call from the message left on 5/21/13 or the email sent on 5/21/13. Desired Settlement: Reimbursement of the debit charges to my checking account via EFT for the charges for March, April, and May 2013 since I had called and canceled and left contact number for a return call which I never received.

Business

Response:

Business' Initial Response

We have reached out 2 times and stopped the charges (see below) but have not heard back from the customer. Just wanted to keep you updated.

Thanks.

--------------------------------------------------

From: [redacted]

Sent: Monday, June 24, 2013 11:36 AM

To: [redacted]

Subject: RE: Revdex.com Complaint# [redacted]

Hi [redacted] I have cancel [redacted]'s club so that there isn't any more with drawl from her account, I did call her also to let her know that I have a refund of 35.88 in to [redacted] I only left a message on her home #. I am now waiting for a call from her, just wanted to give you the update on her account.

Hope you all are having a great day!!!!!!

Consumer's Final Response

I have called and spoke to [redacted] to let [redacted] know to mail the check.

[redacted] R. [redacted]

Review: We paid them to fix our heater in October. They won't return our calls now. My house is 55 degrees at night. I have a 1 hear old grandson and a pregnant granddaughter living with me now.Desired Settlement: Just want them to fix what I paid for. If they can't then refund my money and I'll go somewhere else.

Business

Response:

on 10.17.14 Service Technician diagnosed heat above 150* in the attic tripping gas shut off valve. 11.7.14 Installed Gable fan to cool attic. Part ordered under warranty, 11.13.14 Customer informed that there was still a problem. Part did not arrive as of this date. 11.18.14 Customer called again to check status of part. 11.20.14 Part arrived, Technician installed new shut off valve. Heater has been fixed, problem resolved.

Review: Repeated unauthorized payments taken out of my credit card.

In the early part of June 2012 I signed up at a Home Depot to have Gallagher's Plumbing to come out to do an inspection of my air conditioner. On June 7,2012 a serviceman came and replaced a part on the air conditioner. He explained that if I join their Shamrock Club I would get a huge savings. I joined this club at this time. I never heard from them again and could not get a call answered. When I did get thru I told them I wanted to cancel my membership that was set up month by month, I could cancel at anytime. I was informed that I had to go to a web-site, [email protected], I could not get into the site to cancel so I wrote them a letter cancelling this membership on Jan 18,2013.

Payments were still taken out I tried to call the company but never go pasted the receptionist who gave me phone numbers that went unanswered. I called my credit card company and they were able, after much running thru hoops, have the unauthorized payments returned to the card. This was in May of 2013. Again in July of 2013 unauthorized payments again was taken out. Again calling Gallagher's got me know where so I called the credit call company and they again were able to have the payments returned. Once again, in Oct, 2013 I find unauthorized payments to Gallagher's on my statement. I called Gallagher's again and did not get pass the receptionist, as usual she said there was no one there who could help me and then hung up on me, after I told her I was going to file a fraud complaint. I Called my credit card company again and they also got the same tale as I did but they did tell her that there was no account or information that they could find! They have to have something to be able to keep taking money out of my account. I do not take making this complaint lightly. I am doing so after the third time of them getting into my account. This appears not to be an isolated event.Desired Settlement: I want all monies returned to my credit card account and that Gallagher's will be unable to again get into my credit card and remove any money. At this time that is all I am asking.

Business

Response:

Initial Business Response

I have had a thorough conversation with the above homeowner. I explained that we have no record of receiving the initial cancellation letter. I also addressed her concern with the continuous monthly charges being taken out, our accounting department has already started to process the refund check,it is expected to go out in today's mail. Mrs. [redacted] stated that due to our follow up and resolution to this issue she would continue to use our services. Both parties involved feel that there is no further follow up needed here.

Review: We got a mailer for a $79.00 special 32-point precision furnace tune-up. We have 2 units, one on the ground and one on top of our 2nd story roof. The technician came out on the first visit to inspect the ducts under the house and do the 32-point tune-up. Then the following week we had the 2nd unit on the roof done due to weather delay.

When they checked the roof unit, they came back with a dire report that we had a cracked heat exchanger and it is very dangerous and could produce CO (Carbon Monoxide) into the house. I met with them to discuss the issue and remedy. He showed me pictures of the cracks and started telling me about how our CO detectors would not really go off until it was a dangerous level. So since it was Dec 23rd, we had to move the date for the replacement options to Jan 9th.

In the meantime, I called a friend who owns a heating/air business in another state. He said that our unit was still under warranty, 7 years of 10-year warranty, he recommended we get a second opinion.

I did bring out another company, did not tell them about Gallagher's. They said the heat exchanger was just fine, showed me pictures (before and after) they cleaned it. Gallagher's did not clean either unit so I have no idea what I paid for. We had a different company handle any needs we had and will not ever use or recommend Gallagher's to anyone. The new company said that our unit is under warranty and the heat exchanger is in perfect condition, perfect blue flame with no indication of future problems. Also, CO is not a possibility due to the design of the unit. So instead of $7-10,000 we had to pay in the low hundreds to solve our issues.

When I compare the pictures of our roof unit theirs, to the ones we took today, they don't appear to be the same system.Desired Settlement: 1st, they do not say what the 32-points are, nor are they accountable for the work. I have read on Yelp! and there are several cases like this and worse, people actually paid thousands to end up with a inferior product.

They need to stop advertising the $79 tune-up and begin doing honest work.

I am reporting them to several consumer advocacy groups and the state.

There is no reason they should have an A+ rating, just read the Yelp! and other rating services.

Business

Response:

We have made a few attempts to visit with Mr. [redacted] to address any concerns. Mr. [redacted] has denied our attempts and refuses to have our senior technician out to inspect the unit and verify his claims. The specific challenge with Mr. [redacted]'s equipment we take very serious and spend countless hours on each year training on furnace safety. We also send out guys to get certified by a third party company [redacted] Everyone of our technicians and field staff whom has visited the [redacted] home have been certified by the [redacted] We would like to resolve this matter with Mr. [redacted] however he has not allowed us to.

Consumer

Response:

I am rejecting this response because: I do not trust them to verify their own work. I had a company check it, who has decades of experience in Shasta Co. The risk to any company to claim a heat exchanger is not cracked, but is, would be huge. People could die if they were wrong. I spoke to [redacted] and he suggested that we have a third party or manufacturer rep but have not had received the info as of yet. It's been over 2 weeks since he said he would get it to me the next day. I have another company lined up to inspect it but they have not come up yet. So getting a 3rd opinion. The issue is pretty clear. Gallager did not follow their own policy, of having a 2nd tech to verify the crack or the law if they found a cracked heat exchanger. Then they had on their work order to buy a new more efficient unit, but mine is under warranty. They did not red-tag the unit. So their actions speak louder than words.

Business

Response:

Response:We have been in contact with Mr. [redacted]. we have refunded him for the maintenance's we have also provided him with pictures of the challenge in question. We have also provided him with phone numbers and contact names for the [redacted] a third party company who specializes in furnace safety.

Review: In December 2013 we called Gallagher's heating to come and fix our heater. On December 5, 2013 the technician came, took the heater apart, left it and returned a week later with some part that didn't fix it either. On the first visit, I paid $129 for the service call and joined the Shamrock Club membership for $176.40. On the "Agreement" that we both signed, it states "If for any reason, you aren't happy with your Club membership, you may cancel the agreement and get a 100% "no questions" refund. There's absolutely no risk to you. This is the "No Quibble" Guarantee." The technician did not fix the heater, he said I needed a new one, etc. and I said no and he left. I acquired another company to finish fixing the heater. I have written three letters and made one phone call requesting that the Shamrock Club membership be cancelled and that I receive a refund of $176.40. My first request was written to them on January 12, 2014. My second request was written on March 10, 2014. My phone call was made on May 1, 2014 and my most recent letter of request was written June 12, 2014. I don't know what more to do. I am a senior citizen and on a fixed income.Desired Settlement: I request that Gallagher's Heating and Air refund to me, [redacted], the amount of the Shamrock Club Membership agreement, per the agreement's own statement, $176.40 as soon as possible.

Business

Response:

Hello I'm [redacted], I want to get you your refund AS YOU REQUESTED, in fact teh check is already cut and on my desk!

Review: was sold ducting and attic insulation to save on my energy bill. duct work was done on 5-30-13 and insulation was done on 6-3-13. work not right

contacted gallaghers on 9-17-13 as to what was sold didn't not save me any money on my energy bills and that they need to recheck. sent tech out on 9-19-13 to reinspect there work tech found that they had missed that the ac unit was pulling a high amp load when running and recommended that the unit be replaced, also look at insulation in attic and said it looked like it was tapperd off on the back of house and would have to have someone that knew that product better come out to inspect.talked with [redacted] on 10-18-13 since I had not recieved any phone calls from this company as to what they was to do to fix. [redacted] informed me that he was working on a replacement unit and it was at no charge to me on 10-21-13.had appointment for them to come out n fix insulation on 10-30-13 no show on appointment until I called them then was told they had some one coming out to inspect not fix and he would be there in a few hours. Marshall inspected insulation and stated that it was not up to what I was sold and that it was 11in at attic opening and at other end of house was 6in also staed that they would be out to fix that but also recommended that the whole house fan should be boxed and that the themostat on wall is to close to whole house fan opening and should be moved. he said he had talked to [redacted] and gallaghers would pay for those 2 things to be done .had a appoint with patrick on 11-6-13 to come out and go over things to make sure they was taking care of what they missed on why I sold this and didn't save me any money on energy bills. Had not heard from him or from company as to when there was going to fix as of this date. Talked with [redacted] again on the eve of 11-6-13, as to what was intent was to repair, it was for now move themostat and build box around whole house fan then reblow insulation to bring up to r49, then wait n see what my bills will be like next year. as of 11-9-13 have not heard from company as to when this will happen have given them more then enough time to fix the problems with no out come .So on that note I am requesting all my money be retunred and I will find another company to fix the problemsDesired Settlement: contract price for services 7025.00 and for my lost wages for when there was going to fix the problem of 1000.00 for a total of 8025.00

Business

Response:

Initial Business Response

We have had multiple conversations with the homeowner mentioned above. Our main concern was to address each issue listed in this complaint and come up with an efficient resolution. We feel that we have gone above and beyond to resolve this matter. Multiple repairs and upgrades have been made at the home, such as. An insulation box was built around the whole house fan, we removed the eagle shield, we blew in R60 insulation when the contract only called for R38. We also installed insulation markers(per customers request) and we analyzed his energy bills and saw a %21 decrease. After talking with the homeowner we feel that at this time the matter is resolved and no follow up is needed.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)