Gap Inc.

Gap is going down and today, it lost two consumers: me and my sister. We went to Gap and purchased a few items, about $300 for Christmas gifts. When we asked for boxes, we were told, these are for people who pay with gap card. Immediately, we decided to return all the items and walk away. Giving a free box to customers for the purchased items, is not costly for the store but not providing the convenience for the customer, can be costly to the store. I went to Nordstrom and bought the same items. Nordstrom gift wrapped for free and added a bow. I called corporate office of Gap and complained and I was told that this is a policy change for Gap and the boxes are reserved for people who choose to pay with Gap card. As far as I am concerned, Gap can go away and I will not care if the store does not stay afloat. It deserves to go bankrupt at this point.

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding the terms and conditions of our International orders At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry you felt you needed to reach
out to a third party for resolution. We are so sorry to hear that you were unaware of the limitations on our International orders When a customer selects to order from one of our participating markets, they are routed through our International order pages On this page, the follow disclaimer is made available:By placing an international order, you acknowledge that your transaction will be with ***Your customer service needs will be handled directly with Gap IncInternational orders are not eligible for free shipping or free returnsYour order total is guaranteed at the exchange rate set when your order is placed.In addition, we have outlined the details of International ordering in our Customer Service page at bananarepublic.com We have attached the section that addresses the restrictions placed on *** orders While we understand that this may not be the resolution you had anticipated, we are sorry for any undue frustration this may have caused We do our best to make all of our policies available to our customers so they can shop with confidence We sincerely appreciate your understanding and hope you will remain a valued Banana Republic customer Thank you again for giving us the opportunity to provide some clarification If we may be of further assistance, please contact us at 1-614-564-and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number *** when calling

Thank you for your recent reply to us
in regards to your dress. We are happy
to discuss with you the possibility of being reimbursed for repairs. In these types of situations, you may be
asked to provide images of the damages, as well as estimates for the work you
want to have done You can obtain
complete details when speak with you directly.
We ask that you contact us at *** *** and select the prompts 'more options' and then 'store
relations' We are available Monday
through Friday from 9:a.mto 9:p.mand Saturday, a.mto p.m
Please note all hours are indicated in Eastern Time. To expedite the exchange of information,
please reference case number ***
We appreciate you reaching out, and
look forward to hearing from you
Sincerely,
Georgianna
Banana Republic Customer Relations

I am writing in response to your recent complaint filed with The Revdex.com, regarding our return policy. At Banana Republic,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a
third party for resolutionMr***, please know that without an original receipt, our only option is to offer the current selling price of an itemWhile the price tag may have said a certain price between $and $60, we regularly lower prices on products so they will sell quicker in our storesThere is also the possibility of promotional offers at the time of purchase that could have lowered the price at the time of purchaseIt’s never our intention to disappoint any of our loyal customers and we regret hearing this was the case for youI’ve documented your feedback and will share it with the appropriate leaders within our company so they are awareAs an invitation to shop with us again, please accept the below discount code for $off your next purchase with Banana RepublicPlease see the usage details for further information *** Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time. Please reference your case number *** when calling. Sincerely, Jerome P*** Gap, IncCustomer Relations

First, as we are communicating through the third-party platform, obviously the situation has went into the stage that I feel it's necessary to depend on such a dialogue platform to address the issueRevdex.com or other complaint channels are open to the publicSo I don't think you would feel uncomfortable with thatAs I browsed all the cases that are related to gap, inc (including Banana Republic) on Revdex.com, the almost identical solution every time is that your side pull out the communication record and copy here and reply "see, you have contacted usAnd we have provided a solutionWe hope you are satisfied with the solution"But I would like to say definitely I cannot accept the compensation you estimated and providedSo I appeal to a third-partyI think you write in good sentences and very official in the replyBut I didn't see any point I want to getSometimes consumers are even more annoyed with such an official replyTo it's just a excuse for avoiding taking responsibility while still want to make money and stand out in the market.Second, as I noted in my caseI request a $store credit for my future shoppingThis is the solution I'm looking forward toAnd this is the benefit that I can enjoy through this limited-time promotionFrom the consumer side, our legal rights in doing business with you was compromised when Banana Republic modified the terms and conditions from time to time in just daysAnd what's even worse is you wait for consumers to contact you for solutionsIn my way of calculation, upon your final more strict terms & conditions (i.elimit one shop card per customer per day), I should have enjoyed a $when I shop in store or onlineI do not want to abuse your promotion and say I could have had more credit per your previous terms and conditionsIf you disagree, I hope you write clearly in your reply why you think a $promotional code is enough for answering this case and the inconvenience as you mentioned. Third, as I see in your replyYou seem to be in the store feedback departmentI hope to be contacted by your department or customer relation supervisor or presidential officeI'm also OK with an area manager that governs local stores in certain area contact meI'm extremely mad at the local store owned by a women whose first name is Victoria.Thanks for your reply

I did asked why you received order on March 11, but you do not mail out the package on March 14, the very next business day, and why you waited for extra business day to ship it? you sit on this order on March 14, and 16, I called by end of 3rd business day three times on March 16, none of your reps gave me satisfactory answer, thus I had to write to Revdex.com to force to ship out the orderIf I had not written to Revdex.com, I bet you had sitting on this order until now and missed out the promised delivery date. I also asked you to address the rude attitude and lack of knowledge of when they order would be shipped on the March and compensate my inconvenience somehow, you did not address that at all in your responseIt's just ironic that each time I have to write Revdex.com for you to ship out the order

Upon receipt of your response, we attempted to call you again, once on December 11, at 6:pm, and again on December 14, at 12:pm On both occasions, we were able to leave a voice mail with the number to call, along with your case number, the prompts to follow to get you to Customer Relations, and our hours of operation Although this is the 1-800-OLDNAVY number, it is the number to reach customer relations, and with your case number, you will be escalated to a supervisor so that we can work with you on a resolution If you would still like us to contact you, please reply with the date and time you would like us to call and we can attempt to reach you again We look forward to hearing from you soon Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The items were not cancelled due to shipping to a P.OBoxItems were cancelled because Gap claimed unavailableI always have items shipped to my P.OBox due to packages left on porches get stoleGap you should be ashamed of yourselves for not taking responsibility and lyingI will no longer patronize any of your brands nor will my friends or familyterrible response
Regards,
*** *** ***

I am writing in response to your recent complaint filed with The Revdex.com, regarding online order number ***At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a
third party for resolution
We reviewed the details of your order and found that after you sent this complaint, you order was shipped and it arrived seven days before the promised date of December We are glad to see that you received your order, and we are sorry for any undue concern you may have experience with our shipping time frame
For your reference we offer varied shipping options for customers that may need their orders to arrive earlyThe details of these shipping methods are available on oldnavy.com on our Shipping pageI hope this is helpful
Thank you again for sharing your concernsIf we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number *** when calling
Sincerely,
Georgianna H***
Gap, IncCustomer Relations
cc: The Revdex.com

Here is the information you asked for:1. order# *** and ***Website had a flat 20% off and I have received additional 20% off coupon(Unable to find it now)I've applied the code but I didn't receive 20% off promotion which was going on the website.
*** ***

That was no resolution for meThere is no other Old Navy in my area to seek a different opinion, this store is the only representation in *** and a poor one it isMy last visit to the store I had to travel there minutes, wait in line minutes, explain the return minutes, wait for a 1-800-oldnavy rep and at the same time be verbally disrespected in front of the whole store taking another minutes for a $discount that is given to any customer who calls with feedbackHow do you think I will use this discount? Do you expect me to go into the same store with the same disrespectful staff and MANAGEMENT or travel to another city in hopes of better staff training, better customer service and wait times, or shall I go on-line and pay for shipping of one of your products that your "staff" has declared is less then standard quality? As stated in my complaint I took all necessary steps to honestly resolve the issue and your "management" denied me on all fronts and then chose to publicly shame me for wanting to be compensated for defective merchandiseYour manager was Caucasian and I am an African AmericanI feel it was her intention to portray me as a black person trying to get over on the system and then corralled your other employees into the same offensive behaviorThe customers that informed me of the managers behavior after I exited the store were also Caucasian and appalledIt was the most uncomfortable situation I have ever encountered It was your managers way or "call 1-800-oldnavy"My year old son was with me and was affected by how I was was treated, he thought I should call the police and didn't see how "employees" could treat anyone that wayAt the least I deserve to be compensated and the people involved removed from your business if Old Navy values are indeed what you stated in your response
Regards,
*** ***

Hello! Below is an email I received when trying to solve the dispute with Gap.com in regards to complaint *** prior to filing with the Revdex.com My concerns with the reply are: -"In general, gap.com is unable to reship or refund more than one claim of a missing item or packageWe have made several exceptions for you because you are a valued customer and credit card holder" I was never told prior to this incident that this is Gap.com policy I was also never told about exceptions to their policy, nor is there anything posted on their website to indicate this policy -"In order to keep things fair across all customers, we are no longer able to credit claims for missing returns." I was told this AFTER I completed several orders from Gap.com Had I/ the public been informed this prior, I would have not placed any more orders Also the words "we are no longer able to credit claims..." suggests that this is a policy for all customers, not just me If this is the case, it should be posted somewhere for all to see Because I had several missing items from separate orders, I emailed customer service twice (once for each order with returned items missing) to avoid confusion This email will also be forwarded to Revdex.com Although the responses were slightly different, the content was generally the same My concerns with this reply are similar with the second reply. Thank you!

Dear *** I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent gap.com order At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you
to reach out to a third party for resolution. We are sorry that you are so disappointed that your order was canceled It is our hope that every customer has a pleasant experience shopping with us at gap.com and we appreciate the opportunity to clarify why this occurred Upon reviewing your canceled order, we can see that more than one promotion was applied to the order The legal terms of the coupon states that this promotion cannot be combined with any other offers or discounts We have attached a screenshot of the terms and conditions for this coupon that was made available on staples.comAlthough our online ordering system did not stop you from combining the coupons, we are not able to complete your order due to the use of multiple discounts The Terms of Use for gap.com states that we reserve the right to refuse any order you place with us Further details regarding this guideline can be found on Gap.com under the Terms of Use This link can be found by scrolling to the bottom of the page While we can understand the anticipation of receiving such a great deal on our quality items, we made the decision to exercise our right to cancel the order since the promotions were obviously combined in error. We realize that this may not be the solution you had hoped for, and we can understand your disappointment We appreciate your honest feedback and we hope that you can understand our decision We want you to know that your comments regarding our decision have been made available to leadership Please accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we appreciate your feedback as it will assist us in becoming better at what we do Thank you again for sharing your concerns If we may be of further assistance, please contact us at *** (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number *** when calling. Sincerely, Georgianna H*** *** *** ***

February 13, ** **
*** *** *** **
*** *** ** ***
* RE: *** *** *** *** *** Dear **, I am writing in response to your recent complaint filed with The Revdex.com, regarding your gift card concerns. At Gap, we
strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution I wanted to reach out to see if I can obtain some further details that will help us as we look into your concern. Please respond with the gift card number so I can review the details of the card activity. As was indicated by the supervisor you spoke with, it is in your best interest to contact law enforcement regarding the use of the Gift Card. Due to privacy concerns, we are unable to release the transaction details to anyone other than the customer listed on the order, or law enforcement. Once you have responded with the card details, I will see what we can do to find a resolution for you. I am sorry for the long process you have already experienced, and I will remain your contact until this is resolved. Thank you for your patienceIf we may be of further assistance, please contact us at 1-800-*** (###-###-####) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time. Sincerely, *** ***
*** *** *** *** cc: The Revdex.com

they have done absolutely nothing to resolve my caseThey have just said that they are not honoring the order so I am rejecting this
Regards, *** ***

I am rejecting this response because:
Regards,
*** *** ***

I am writing in response to your recent complaint filed with The Revdex.com, regarding your return from order number *** At Athleta, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to
reach out to a third party for resolution. We reviewed your account and see that you contacted us and had the opportunity to speak with Heather, Customer Support Agent, and she processed the return for the item We are sorry that you were so inconvenienced We want everyone shopping with us to have a remarkable experience and we are sorry that we missed the mark with this experience Your continued patronage is so important to us We are emailing you a $Online discount code to use on your next purchase with us It will be sent to the email address listed on your online account Please refer to the terms of use for complete details It means a great deal to us to have the opportunity to rebuild your confidence in our brand. Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling

The reason to why I'm dismissing the response is because the merchant has given another empty promiseYesterday I received yet another email advising they will not be able to complete the order to now the merchandise is out of orderIt appears one hand doesn't know what the other hand is doingThis has truly been an extremely awful experienceIn addition, I was charged $for merchandise I didn't receive againThis experience is leading me to not ever deal with this merchant ever againI'm in complete loss of words

November 20, 2017 *** ***
*** *** ** **
*** ** ***
*** *** *** *** *** ***Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding the pending authorization on your card. At Old Navy,
we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are truly sorry to hear of the frustration you've encountered in regard to your recent Old Navy purchase. It appears that one of the charges you are seeing is a pending authorization. These will typically drop off naturally on the first business day after it is applied. If you are still seeing the duplicate charge, we would be happy to provide your bank with notification that we are only collecting on one of the charges to expedite the removal of the additional authorization. Please respond to this message with the name of your bank along with a phone and fax number for your bank.If you have further questions or concerns, we can be reached at *** (###-###-####)Please follow the prompts to share your store experienceWe are available Monday through Friday from 9:a.mto 9:p.mand Saturday 10:a.mto 8:p.mEastern Time.Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding incorrect item you received on your last order At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it
necessary for you to reach out to a third party for resolution. We are sincerely sorry to hear that you received the incorrect size for you shirt on two separate occasions This is an indication to us that our inventory may not be cataloged correctly and we have submitted a request for the item to be investigated As you requested, we have credited the Shirt back to your *** used to purchase You will see the credit for $to your card within 2-business days Additionally, we recommend that you use our free prepaid mailing labels to avoid any further inconvenience or expense Should you choose to reorder the item once the investigation is completed, we have also emailed an online $courtesy discount code as an invitation to shop with us again It would mean a great deal to have the opportunity to rebuild your faith in our brand Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number *** when calling