Gap Inc.

Complaint: ***
I am rejecting this response because:nothing changes here - do NOT make promotions that drive people to spend to earn spendable cash and upon redemption offer another discount that can not be combined and is better. Its advertising. You stated some people didn't get involved in Gap Cash well that's irrelevant and an insult to the people who did - who were tricked into a promotion that would never be utilized because you constantly offer discount codes that can not be combinedAgain Shame on you GAP and you lost a family of customers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11895210, and find the resolution is satisfactory to me My purchase was made on 12/23/*** * *** is the name on the card*** is the last four digits on the cardThe purchase was around $However the card is not longer active.
Regards,
*** ***

*** *** ***
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Dear ***,
Thank you for your response to our letter. Although we see that the Revdex.com has closed this as unresolved, we wanted to follow up and provide a resolution that may be amenable to you. As was already indicated, we are only seeing one charge in our system, however you are seeing two. We do not want to leave this situation as it is. It is, and has always been our goal to retain you as a valued customer, and want to apologize for any undue frustration you have experiencedAs an invitation to visit again and give us the opportunity to provide a better experience, are sending a $eGift Card for you to do some shopping on us. We want you to know that this is not a typical experience and we hope to have the chance to rebuild your confidence in our brand. The eGift Card will arrive via email within 3-business days.
Thank you again for sharing your concernsIf we may be of further assistance, please contact us at *** (###-###-####) and select the prompts, more options and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number *** for a seamless experience
Sincerely,
Georgianna H*** Gap, IncCustomer Relations
cc: The Revdex.com

Dear ***I am writing in response to your recent complaint filed with The Revdex.com, in regards to your recent gap.com order We regret to hear how disappointed you are It is our hope that every customer has a pleasant experience shopping with us and we appreciate the
opportunity to clarify why this occurred Upon reviewing your canceled orders, we can see that more than one promotion was applied While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts It is for this reason we are not able to complete your order We have attached a screenshot of the terms and conditions for this coupon that are available on staples.com.Although some orders or some items from an order are being shipped, Gap is not selectively canceling and approving orders Recently, our company has implemented a program to use our stores as an extension to our distribution centers When you select an item, the system searched both the distribution center as well as store inventory to find all available units of the merchandise When attempting to cancel orders that did not meet the promotional limitations, some could not be canceled before they shipped from the stores This accounts for why some items may have shipped, while others were canceled We hope this information helps to clarify why this occurred While we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to refuse any order submitted at any time without prior notice (including after you have submitted your order) Further details regarding this guideline can be found on gap.com under the Terms of Use In this instance, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in error If a gift card was used to make your purchase, the funds will be issued to a new gift card and will arrive in the mail within 7-business days We hope this is helpful We realize that this may not be the solution you had hoped for, and we can understand your disappointment We appreciate your honest feedback and we hope that you can understand our decision We want you to know that your comments regarding our decision have been made available to leadership Please accept our sincerest apology for any trouble or inconvenience we have caused you Thank you again for sharing your concerns If we may be of further assistance, please contact us at *** (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number *** when calling Sincerely,Georgianna H*** *** *** ***

April 22, 2016Thank you for your response It is our goal that every customer is completely satisfied with their interactions with us and we are sorry that we did not achieve that coal in your case We are happy to help with this situation As you requested, we will redeem the value of the card and have it issued as a check If you can provide us with the Gift Card number, we can process the transaction and have it mailed to your home As we indicated in our previous response, for a faster resolution, we can redeem it to one of your credit cards as a courtesy Should you decide to resolve it with the credit card, simply call us at the number below and reference the below case number To move forward with receiving the check in the mail, reply to this letter with the gift card number, we will process the transaction and issue the check We want you to know that we are sincerely sorry for any undue frustration you have experienced and reassure you that this is not a common occurrence We have shared the details of the return with our Store Operations leadership so they can try to determine how this error occurred Thank you for your understanding Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number *** when calling

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI also request GAP INC, to display the Final sale sign near the product where or tagged merchandise are displayed in their shop

They did not attempt to resolve my concerns and obviously have no concern to keep me as a customer, despite my local pastIt is too late to contact my financial institution and they (word rejected) well know itWORST BUSINESS EVER! They are running quite a scam!
Regards, *** *** **

I am writing in response to your recent complaint filed with The Revdex.com, regarding your annual Birthday Discount coupon At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach
out to a third party for resolution. We regret to hear you have had difficulty with your birthday coupons over the last few yearsWe are happy to clarify why this is happening As a Gap Store Card holder, you are eligible for “Special Birthday Savings”However, when your Card status is changed to Gap Silver Store Card or Silver Visa Card, the benefits change (We have attached a screenshot of the lists for you to review) The Birthday coupon is replaced by the “Choose Your Own Sale Day” This is a single use coupon that you can redeem on any day of the year, not just during your birthday month To review our benefits in detail, please copy and paste this link into your browser address box: http://gap.us/2eDUPkC We hope that this information provides the clarification you were looking for Thank you for contacting us so we had the opportunity to explain We hope to see you shopping with us again soon.Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number *** when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding your $off $promotional offer. At Old Navy,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach
out to a third party for resolution***, I see that you contacted our offices on February 4, regarding your experience in our Norcross, GA locationAfter reviewing your purchase from February 3, 2017, I see the subtotal came to $This is why the store was not able to apply your $coupon as the purchase was not eligible to receive the discountIn an effort to be fair and consistent with all of our customers, we are not able to make exceptions to our policies or proceduresWith that said, I show the representative you spoke with sent you a $discount code as an invitation to shop with us againYou are welcome to use this code online or in-store and it does not expire until December 31, I am confident that we can provide you with a better shopping experience and begin rebuilding your confidence in our brandThank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time. Please reference your case number *** when calling. Sincerely, Jerome P*** Gap, IncCustomer Relations cc: The Revdex.com

Them giving me percent is nothing based on my experience technically it should have been here SaturdayI will never shop at Old Navy again so I hope it was worth losing a customer over $.They can keep that percent use it towards more advertisement and you sesing where your shipment sits in pending status for over days
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I am writing in response to your recent complaint filed with The Revdex.com, regarding your online returnAt Athleta, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party
for resolutionWe have reviewed your account and found that the High Rise Copper Zipper Tights were refunded on January after we received a message from you on social mediaIt can take more time to return items during this busy return seasonFor this reason, we do ask that customers allow up to business days for their return to be processedWhile they are typically processed sooner, we do not want to set unrealistic expectationsWith regret, we still have not received the return package containing these tights, and it appears that it may have been lost in transitWe are sorry for any undue frustration this may have caused.Anytime you return items to us, we recommend that you keep a record of the return tracking information for situations such as thisAlthough it has been refunded, we would like to get the return tracking number if it is available so we can track the package to see what happened and work towards ways to prevent this going forwardWe appreciate your patienceThank you again for sharing your concernsIf we may be of further assistance, please contact us at 1-877-3ATHLETA and select the prompts, store questions and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number *** when callingSincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

August 7, *** ***
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* Dear *** ***, I am writing in response to your recent complaint filed with The Revdex.com, regarding your online return. At Gap,we strive to
offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution***, after reviewing your online order, #***, I show that three items were returned on August 2, for the amount of $It may take up to business days for this amount to be reflected in your bank accountIf you don’t see it after this timeframe or if you believe this is the incorrect amount for the items you purchased, please call us at the telephone number listed below so we can further investigateI can understand your frustration with the return timeframeWe do our best to process customer returns quickly and efficiently for our customersIt seems we did not achieve our goal in your particular situation and I want to ensure your feedback is shared with the appropriate leadersCustomer feedback is a large part of how we conduct our business and identify areas of improvementAs an invitation to shop with us again, I’m happy to email you a discount code for 20% off your next online order with usI’m confident this will help make your next shopping experience with us much more enjoyable so we can begin to rebuild your confidence in our brandThank you again for sharing your concerns. If we may be of further assistance, please contact us at *** (###-###-####) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time. Please reference your case number *** when calling. Sincerely, Jerome P*** Gap, IncCustomer Relations cc: The Revdex.com

August 16, 2016*** **
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Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding online order #*** At Gap, we strive to offer our
customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution. We have reviewed your concerns with the order and see that there was a technical error with the return of this item We are so sorry for the delay in refund and have contacted our online leadership to have the refund issued as soon as possible Since you paid for the order using a Gift Card, you will receive a new gift card via mail within 3-business days We are so sorry for the inconvenience We wanted to invite you to shop with us again, and have forwarded a $Courtesy Discount to your email address *** to use towards your next online purchase Simply enter the code *** in the promotion code box to receive this discount We have included the details of the discount at the bottom of this letter Thank you so much for your patience as we work to resolve this return for you Thank you again for sharing your concerns If we may be of further assistance, please contact us at *** (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number *** when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding online order *** At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a
third party for resolution. At Old navy, we want you to love what you buy, and we are so disheartened to hear that you had concerns with the condition of your items when they arrived When an item is delivered damaged or defective, our process is to ask the customer to return the package to us as it is, so we can evaluate the items and provide a resolution This allows us to see first-hand what happened to the merchandise and gives us the opportunity to research how it may have happened We are always working to improve the services we offer our customers We strive every day to provide our customer with a remarkable experience and although we try to remain within our guidelines, we realize that there are times when an exception is the best approach for our customersFor this reason, we have recently extended two courtesy refunds for similar concerns. You emailed us about order *** from December 12, indicating that the items in the shipment were very sticky looking and disgusting and were a blackish color As a courtesy, we provided you with a full refund of $and a $Courtesy Discount codeYou contacted us again on January 15, and indicated that order *** arrived with glue like liquid all over the package on the inside We refunded all of the affected items as a final courtesy, in the amount of $and provided you with a courtesy 20% discount code for the inconvenience. We see that you spoke with our online team and supervisors and said that your most recent order *** from February arrived with thick red syrup all over the merchandiseWith regret, we are unable to issue any further courtesy refunds We emailed you on February asking you to call us so we can further assist You responded and indicated that you did not wish to speak with us, and that you wanted to continue corresponding via email We honored that request, and have consistently advised you that we are unable to offer any resolution without the merchandise being returned As of the date of this response, we have not yet received your items We will need you to reseal the package as it is, and send it to us using a prepaid mailing label available on oldnavy.com By using this label, there will be no additional expense to you Once we receive the items, and have had time to look into your concerns, we will contact you to discuss a resolution If you have further questions or concerns, please call us at 1-800-OLD-NAVY You can reference case number ***

You did not waive shipping for meThat is a statementIn fact, I received standard shipping (as opposed to the next business day shipping I selected)As you are aware, “free” standard shipping is actually based on a required minimum order totalMy replacement order was placed on November 21st, not December 2nd and was not delivered until December 8thYour company did not apply a waiver. As mentioned previously through the multiple contacts with GAP Inc(transcripts available on request), item replacement was perpetually delayed.At this time, my account has not been credited for return of the defective item which I shipped using a prepaid USPS Parcel Service return label provided by GAP Inc.Your company will not have honored original pricing until my Banana Republic retail card balance reflects credit for the original purchase

I am writing in response to your recent complaint filed with The Revdex.com, regarding your store visit to the Gap Outlet on White Plains At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the experience which made you feel that
you needed to reach out to a third party for resolution We understand your concerns and we want you to know that we take customer safety very seriously We contacted the leadership for the Bronx, NY stores and were pleased to hear that you had already had an opportunity to share your experience with the Market Leader for the Bronx, NY location She conducted a thorough investigated into this situation and has talked with you about her findings She shared with us that you expressed concerns with the lack of urgency you received from the Manager on duty We are so sorry that the manager took longer than expected to come out and talk with you, and we want you to know that the Market Leader has already met with the manager and it was stressed that a customer complaint is a priority and is to be treated as such We apologize for the disappointing service you received.In addition to this, you let her know that would like for an agent to be assigned to the fitting room area at all times Although we do assign a person to the fitting room, they are responsible to assist customers by getting additional sizes, returning merchandise to the floor, and essentially any reasonable request We do feel that this is something to be considered and have shared it with the Store Operations team for review Thank you for bringing this to our attention As we previously indicated, we would like to provide you with a $Gap Gift Card to thank you for letting us know about the service provided by the manager on duty It is our expectation that our store teams provide a level of service that is above what you expect, and we would like the opportunity to provide you with a better store visit Please let us know should you decide you would like for us to send it While we understand that this may not be the outcome you had hoped for, we are unable to offer a different resolution We appreciate your understanding If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling

Hello ***, Thank you for letting us know that you have not yet received your $Courtesy Discount We always recommend that you check you spam and junk folders as sometimes these emails can be redirected To prevent any further delay, we are happy to provide your code and the terms of use in this letter Code*: ***Offer valid through December 31, at 11:pm EST online and at Banana Republic and Banana Republic Factory Stores in the U.Sonly (including Puerto Rico)Qualifying amount applies to merchandise only, not value of gift cards purchased, packaging, applicable taxes or shipping & handling chargesNot combinable with any other offers or discounts including the Gap Incemployee discountOffer is non-transferable and not valid for cash or cash equivalentNo adjustments on previous purchasesOffer subject to change without noticeNot responsible for lost or stolen codesLimit one code may be redeemed per transactionAny remaining balance after the first use will be forfeitedAny remaining balance at the time of code expiration will be forfeitedMerchandise purchased with this code may be exchanged or returned subject to Return/Exchange Policy Guidelines If merchandise is returned, the value of the discount will not be replaced.CASHIERS: For questions within the store, please contact Store Customer Relations at 1-877-SERV405.We hope that this resolves your concerns and we look forward to shopping with you again soon Sincerely, Georgianna Banana Republic Customer Relations

Dear ***
I am writing in response to your recent
complaint filed with The Revdex.com, regarding your concerns with the
credit card process during your store visit.
At
Gap, we strive to offer our customers a world-class
shopping
experience, and I am sorry to learn of the events which made it necessary for
you to reach out to a third party for resolution
At Gap, we do encourage our sales
associates to ask our customers if they would be interested in obtaining a Gap
brand credit card during their visit.
However, it is our goal to conduct business with the highest level of
integrity, and we regret hearing that you feel you were not given accurate
information when inquiring about the details of the card. We hope you will accept our sincere apology
for this experience and we want to let you know that we have documented the
details of your experience and would like to forward it to the leadership
responsible for store operations. They
will address these concerns with the sales associate to ensure this will not be
an issue going forward. If you would
reply to this letter and advise us of the location you were visiting, we can
direct it where it needs to go.
We contacted Synchrony and found that
they received your complaint on February 2, and they were able to delete the
trade line and suppress the inquiry on your credit as of February 13, 2015. We are glad that they were able to assist you
with this request.
Thank you again for sharing your
concerns. If we may be of further
assistance, please contact us at
*** (###-###-####) and select the prompts, store
questions and then store feedback. We
are available Monday through Friday from 9:am to 9:pm and Saturday from
11:am to 9:pm Eastern Time. Please
reference your case number *** when calling.
Sincerely,
*** ***
Gap, IncCustomer Relations

Dear *** Re: Revdex.com *** *** I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order, #***. At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn
of the events which made it necessary for you to reach out to a third party for resolution*** after reviewing your account and both online orders, I see a refund $was issued to your *** card ending in *** on June 14, Since the incorrect order was included in the package, there may have been some confusion as to which order you intended to returnI took the liberty of issuing another refund of $to your *** cardI ask that you please allow 3-business days or 1-billing cycles to see these credits reflected on your accountWe hope you know it is never our intention to frustrate any of our customersWe work diligently to process all customers orders as quickly and efficiently as possibleI have shared the details of your experience with members of leadership within Gap Incso they can keep it in mind for the futureCustomer feedback is a large part of how we conduct our business and identify areas of improvementThank you again for sharing your concerns. If you have any further questions, we may be reached at *** or by calling 1-800-GAP-STYLE (###-###-####) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time. Please reference your case number when callingSincerely, Jerome Gap IncCustomer Relations

Dear *** *** I am writing in response to your recent complaint filed with The Revdex.com, regarding your Old Navy Loose fit jeans. At Old Navy,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for
you to reach out to a third party for resolutionSamuel, I understand your concerns regarding that quality of your Loose fit jeansAlthough our merchandise undergoes rigorous testing, we realize there will be instances in which a customer is not completely content with the performance of their purchaseIn such cases, we ask that you return it to your local Old Navy store and speak to managementBecause of their hands on experience, we have entrusted them to evaluate merchandise that customers feel did not meet their expectationsOur policy is such that with or without a receipt, if the item is found to be defective, we will refund or replace the item for you at any time While I am unable to send you a replacement pair of jeans, I have made your feedback regarding the quality concerns with your items available to our merchandising team for reviewAt Old Navy we understand it is imperative we respond to our customers concerns and we believe that it is this type of feedback that is essential in evaluating the performance of our products. Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-OLD-NAVY (###-###-####) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time. Please reference your case number *** when calling. Sincerely, *** ***