Gap Inc.

Dear [redacted],I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online experience.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you...

to reach out to a third party for resolution. It is our highest priority to provide our guests with an exceptional experience and we would like to reassure you that the level of service you experienced during you telephone conversation with our Service Representatives is unusual and the behavior of the persons involved in no way reflects the standards to which we hold our employees.  Please be assured that we have documented your feedback and made your comments available to the appropriate management staff responsible for the store you were shopping in. We truly value your business and hope you will give Old Navy another opportunity to fulfill your shopping needs. We can confirm that anytime a customer indicates that they did not receive a package or that a package may have been lost or stolen; we do require that the replacement package be shipped signature required.  This is required for us to be able to resend the package at no charge to you.  We appreciate your understanding.  Upon review of your online account we see that you have received both packages.  We are glad that you have received you items. To thank you for the feedback and to invite you to shop with us again, are sending you a $15 Old Navy Promotional Code. It will arrive in a separate email and we ask that you refer to the email for full usage terms.    If you have further questions or concerns, we can be reached at [email protected] or by calling 1-800-OLD-NAVY (1-800-653-6289). Please follow the prompts to share your store experience. We are available Monday through Friday from 9:00 a.m. to 9:00 p.m. and Saturday 10:00 a.m. to 8:00 p.m. Eastern Time.

Thank you for reaching out to let us know you have not yet received your Reward Codes.  We are happy to provide them here for you.  We have added an additional $10 for the inconvenience.  Below are the codes and the terms of use for your records:$10 [redacted] $20 [redacted] Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at [redacted] and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number 1910644 when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding your disappointment with the Gap Cash promotion.  At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you...

to reach out to a third party for resolution. Our marketing and promotions teams try to create offers that add excitement to your shopping experience and make sure that our terms and conditions are clearly communicate the details of our offers so that you can have the best experience possible.  We are disappointed that this promotion caused you any confusion or frustration while you were shopping with us, and we are glad to have the opportunity to address your concerns.  At Gap, we do our best to keep our promotions and offers fresh and inviting.  We often have promotions at gap.com as well as in the store, and occasionally we may offer two promotions at the same time.  We do this to allow our customers to maximize on their savings.  There are a great many customers that did not shop during the Gap Cash promotion and did not earn the discount coupons.  In an effort to provide them with some savings, we do offer an in store or online promotion to encourage them to shop as well.  We are sorry that you were so disappointed by this.  In the case where two promotions are presented, yet cannot be combined, we train our sales associates to apply the promotion that provides the customer with the best value.  The terms and conditions in the Gap Cash coupon states that this offer cannot be combined with other offers or discounts.  Therefore, you can either receive the percentage off or use the Gap Cash.  We hope that this information helps to remove some of the frustration you may have experienced.  We take your concerns very seriously and the feedback that you've provided has been documented and in an effort to implement improvements that will benefit all of our customers.   If there is anything else that we can do to address your concerns, please let us know! Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding your quality concerns with your purchase.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary...

for you to reach out to a third party for resolution. We are so sorry for the inconvenience this may cause.    Please know that it is never our intention to frustrate our customers with our policies or processes, however, the evaluation of an item you feel is damaged or defective is an important step in the return process.  Since we do not have a way to review the item, we depend on the store management to evaluate merchandise that customers feel did not meet their expectations.  We appreciate you sending the images, however we do ask that the item be evaluated in person.   Please note that there is no time limit for a defective return.  If this was an online purchase, you can use a prepaid mailing label available at oldnavy.com to return it for an evaluation.  If you prefer, it can be taken to the store at your convenience.  Our managers are empowered to refund or replace your item is they see it is defective. We are unable to instruct managers to take items back, and we typically do not review merchandise at our corporate offices.  We hope you understand.   To apologize for the inconvenience, we are sending a $20 Old Navy Rewards Code to use towards your next purchase.  Please allow 3-5 days for this to arrive via email.  The complete terms of use will be included for your convenience.  We hope to see you shopping again soon.   Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.    Sincerely,    Georgianna Gap, Inc. Customer Relations   cc: The Revdex.com

Dear [redacted]I am writing in response to your recent complaint filed with The Revdex.com, in regards to your recent gap.com orders.  We regret to hear how disappointed you are.  It is our hope that every customer has a pleasant experience shopping with us and we appreciate the...

opportunity to clarify why this occurred.  Upon reviewing your five canceled orders, we can see that both of the promotions were applied.  While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts.  It is for this reason we are not able to complete your order.  Initially, this concern was undiscovered and it sounds as though our representatives may have mistakenly replaced your order.  However, once our system recognized that orders were in violation of the promotional guidelines, we made the decision to cancel any orders placed in which the promotions were combined.  While we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to refuse any order submitted at any time without prior notice, including after you have submitted your order.  Further details regarding this stipulation can be found on gap.com under the Terms of Use.  Because the promotion codes were used in violation of the usage details, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in error. We have attached a screenshot of the terms and conditions for this coupon that are available on staples.com.  We hope this helps to clarify why the cancelations occurred.We sincerely apologize that you did not receive a return call from our online managers.  It can typically take 24-48 hours to receive a call back, and due to the number of calls received, it is likely that that this time frame may have been longer.  We have shared this experience with online leadership so they can follow up with our management team to ensure this is not the case going forward.  We appreciate your honest feedback and we hope that you can understand our decision.  We want you to know that your comments regarding our decision have also been made available to leadership.  Please accept our sincerest apology for any trouble or inconvenience we have caused you.  Thank you again for sharing your concerns.  We realize that this may not be the solution you had hoped for, and we can understand your disappointment.   If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]

Gap Inc.Gap | Banana Republic | Old Navy5900 North Meadows DriveGrove City OH 43123November 12, 2015I am writing in response to your recent complaint filed with The Revdex.com, regarding items you sent to Gap for return. At Gap, we strive to provide world-class customer service, and I am...

sorry to learn of the events which made it necessary for you to reach out to a third party for resolution.Thank you for sharing your concerns with us regarding the return of two pair of jeans you indicated you sent to our online team. We see that you had a similar complaint from January, 2015, Revdex.com case #[redacted]. At that time we did not have any online orders associated with your name, email address, or postal address in our system. After researching this concern, we see that there have been no orders since this time.Since they were not ordered online, it is likely they were purchased in a store. For your reference, we ask that if you ever have merchandise that does not meet the expectation you have of our brand, that you to return the merchandise to your local store and share your experience with our store management. Our managers have the ability to evaluate the merchandise, and should they deem the merchandise to be a defect, they may have the ability to return or exchange the merchandise with or without a receipt. Our management team will then share your concerns with our merchandising team so that every effort can be made to improve the product quality going forward. Any store items must be reviewed by a store manager. Only online orders can be sent to our offices for evaluation. We are sorry for any confusion.We are happy to research your concern and ask that you reply with as much of the following information as you can provide.? A copy of the original receipt or invoice.? If not available, please provide date of purchase.? The last four numbers of the credit card used to purchase.? The location of the original purchase.? If they were a gift, we ask that you partner with the gift giver to obtain purchase information.? The date you contacted our online team and the number you called from so we can reference the call.? Any other details that may help us locate the purchase information.With regret [redacted], unless we can obtain further details, we will be unable to offer you a refund for the jeans as we have no record of selling them or receiving them. Please provide any information that you feel will help us resolve this matter for you.Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-GAP-STYLE (###-###-####) extension 2199. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference your case number 1928738 when calling.

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent gap.com order.  We regret to hear that you are so disappointed that your order was canceled.  It is our hope that every customer has a pleasant experience...

shopping with us at gap.com and we appreciate the opportunity to clarify why this occurred.  Upon reviewing your canceled order, we can see that more than one promotion was applied to the order.  While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts.  It is for this reason we are not able to complete your order.  We have attached a screenshot of the terms and conditions for this coupon that are available on staples.com.Although some orders or items from an order are being shipped, Gap is not selectively canceling and/ or approving orders.  Recently our company has implemented a program to use our stores as an extension to our warehouses.  When you select an item, the system searched both the warehouse as well as store inventory to find all available units of the merchandise for you.  When attempting to cancel orders that did not meet the promotional limitations, some could not be canceled before they shipped from the stores.  This is the reason that some items may have shipped, while others were canceled.  We hope this information helps to clarify why this occurred.  While we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to correct any errors and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).  Further details regarding this guideline can be found on gap.com under the Terms of Use.  In this instance, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in error.We realize that this may not be the solution you had hoped for, and we can understand your disappointment.  We appreciate your honest feedback and we hope that you can understand our decision.  We want you to know that your comments regarding our decision have been made available to leadership.  Please accept our sincerest apology for any trouble or inconvenience we have caused you.  Again, we appreciate your feedback as it will assist us in becoming better at what we do.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at [redacted]  (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]

January 13, 2017[redacted] 
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[redacted]
RE: Revdex.com Case 11879071Dear [redacted],Thank you for contacting us again regarding your disappointment with the responses you received from both Gap and [redacted].  Although Gap Credit Cards are designed for use in our stores, they are administered exclusively by [redacted].  With regret, we do not have the ability to make any changes or modifications to your account.  We apologize for any frustration this may cause.  We have contacted [redacted] to inquire about available options for your concerns.  Upon review of your application, they indicated that they are unable to remove the inquiry from your credit report since you were aware you were applying for a credit card account.  When you sign your name on the PIN pad for the application, the applicant signature agreement specifically says by signing, you are granting permission for [redacted] to obtain reports from credit reporting agencies.  We have attached this agreement for your reference. We can assure you that your concerns were addressed with the store team to prevent any further misunderstandings such as this.  While we realize this does not change your experience, we appreciate your feedback so we can continue to improve the experience for everyone. Thank you again for contacting us.  If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number 2202041 when calling.  Sincerely,[redacted] 
[redacted]
[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your interest in exchanging your jacket (Item# [redacted]-01-1).  At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which...

made it necessary for you to reach out to a third party for resolution. We have searched inventory levels nationwide, and found that this item is only available in Size XXL on bananarepublic.com and is sold out in stores in all sizes. If you feel this size will work for you, it is available on bananarepublic.com. If the original purchase was an online order, you can arrange an easy exchange for the jacket by calling us at the below number so we can ensure you receive the originally paid price.  For store purchases, you can return the jacket to the store for a refund, and call us to place the order for the new size. Please note that we offer a Find in Store option on our website that allows you to search for an item and place it on hold in surrounding stores.  You are able to search by zip code and call to have it shipped from the store.  This is located on the product page under the “add to cart” button.  We hope this is helpful. Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number 2208840 when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com

August 25, 2017   [redacted]
* RE: Revdex.com Case [redacted] Dear [redacted], I am writing in response to your recent complaint filed with The Revdex.com, regarding your online shopping account.  At Gap,we...

strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution. [redacted], I can understand your frustration regarding an order being placed without your authorization. I have reviewed the notes on this order, #[redacted], and see that you spoke with our Customer Research team on August 15, 2017. While we make every attempt to cancel an online order before it is shipped, we are not able to guarantee this would be successful. The representative you spoke with also indicated that you would contact your financial institution to dispute this charge. Sadly, we are not able to issue a refund for the order at this time. We are happy to work with your financial institution directly once you file a claim with them. We cannot speak for your particular institution, but typically banks will refund the customer for a fraudulent charge so they can conduct an investigation. As an invitation to shop with us again, we’re happy to send you a discount code for 15% off your next online order with Gap. We’re confident this will help make your next shopping experience much more enjoyable so we can begin rebuilding your confidence in our brand. Since this will come via email, you will have received it prior to this letter. Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,
[redacted]r Relations   cc: The Revdex.com

My replacement order’s [redacted],[redacted] did not arrive on time they should have been shipped over night because my original package's with order #[redacted] & [redacted] did not arrive on time I have been a loyal customer these items were gifts & did not arrive on time I spent a lot of money with GAP this is not acceptable how is this fair in anyway instead of investigating these issue to prevent them from happening again it gets covered up with coupons I would rather take great customer service any day then a hush coupon some where these package went wrong & it wasn’t due to weather condition please stop telling us customer’s what date our package's will arrive if they are not making the promised date thats very inconvenient GAP takes your money & sends your packages late why send me future coupons why not take several discounts off the already placed order? Also order #[redacted] GAP took so long to process those items that the socks I wanted wasn’t able any longer along side order #[redacted] GAP took so long to process yet another order that 5 items was unavailable.

I am not satisfied with the response.  I will not be returning as a client and hope the result with the credit card is in my favor.  I have a feeling it will end up as a he said-she said situation, which ends up meaning the response you have already given.  Hopefully it will rule in my favor and then I can close my BR credit card and be done with any more time and patronage with your company. Yes, it is an unique situation but unfortunately, the reality is that is what happens.  I really do not see acknowledgement of Old Navy/Gap/BR for their mistakes.  You can see they messed up with the number of customer service courtesy 10% I was given in the past for the mess-ups or ordered item that really was not in stock.  This is no way to run a business.

Dear [redacted],I am writing in response to your recent complaint filed with The Revdex.com, regarding the canceled orders from BananaRepublic.com.   We strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you...

to reach out to a third party for resolution.  We regret how disappointed you were with your online experience. We do our best to get your order to you as quickly as possible. The cancelation was certainly not something that we anticipated and I hope that you'll give us another chance to provide you with a better experience.  We appreciate your honest feedback and will certainly share this with our team so that we can work toward improving your online experience. When an order is placed a temporary authorization is received. If an order is canceled, the temporary authorization is released and the funds will be released back into your account. The temporary authorization should be released within 3-5 business days.  If the temporary authorization has not been released within this time frame, please contact us with the cardholder's name, billing address, the issuing banks name, fax number and phone number. Once we receive this information, we will be able to contact your issuing bank regarding the pending authorization.  With regret [redacted], we are unable to control the pending authorization as it depends on the banking institutions processes.  Some banks will accept a telephone call from us to release the hold, while others require a fax.  If you let us know how your bank prefers to be contacted we will provide all that we can to request they remove the hold for you.  We truly value your business and hope you will give us another opportunity to fulfill your shopping needs.Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number 2018582 when calling.  cc: The Revdex.com

September 15, 2017
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],
I am writing in response to your recent complaint filed with The Revdex.com, regarding the requested price adjustments on your recent orders....

At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution.
We apologize for your frustration with our return policy. At Gap Inc brands – Banana Republic, Gap, Old Navy – merchandise that is returned without an original receipt, or with a receipt that is outside of the timeframe, will be refunded to a Merchandise Certificate through the mail for the current selling price of the item. Please note that valid identification is required for all returns and exchanges presented without an original receipt.
As a company, we’ve agreed to adhere to our guidelines because we want our customers to feel confident our procedures are applied fairly and consistently. To best communicate our return policy to our customers, we’ve displayed the information at every register, on oldnavy.com, and included this on the return verbiage on your receipt.
Although we’re not able to make an exception to the policy, even when an exchange is desired, your remarks are important to us and may influence future policy changes. Please know that we have documented the comments and will make them available for leadership when they next review our return policy.
Thank you again for sharing your concerns. If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time. Please reference your case number [redacted] when calling.
Sincerely,
Georgianna  Gap, Inc. Customer Relations
cc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com regarding your purchase from 2014.  At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry that you felt it necessary for you to reach out to a third party for...

resolution. We are always happy to help.  Upon review of your account, we see that our online team received the return of you bag, and after careful inspection, felt that the detached ring was the result of normal wear and tear.  Even though the bag was from 2014 and the time for return has already passed, they did a courtesy return for a fair market price.  When an item is outside of the allowed return frame, the policy is to issue a merchandise certificate for the current selling price.  It appears that for your convenience, they refunded it to your credit card instead. We hope this is helpful. Please know it is never our intention to disappoint our customers with our policies and processes and we look for your understanding.  We have shared your feedback regarding the bag with our design and merchandising team so we can continue to improve the products we offer.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,

I understand that company reserves the right to cancel orders due to error however as I mentioned, if it is an error, why people can still do the similar deals in store days after gap cancelled online orders? To prove what I said, see the attachment. the reg price of first one is $59.99 and system took 30% off plus was able to use 25 off 50. To be aware, it happened after gap cancelled my order and the receipt was from somebody else not me.the reason I am thinking about is gap wanna grab more site visits number and be on top of the search results. Then that is not cool. company tried to attract customers' attention with promotions and then reject orders wouldnt be a good way to get trust and future business.Even more ridiculously, gap wont explain in the email which arrived 3 days after the cancellation. It just said "we cancelled it and we can do so".
Regards,
[redacted]

Dear [redacted]Thank you for your reply.  We are sincerely sorry for any frustration you may have experienced with our response.  During your conversations with Michelle, Customer Relations Leader, on September 9 you were informed that we will not be able to accept the return from order [redacted] as the items were from a 2008 collection and it is noted in your account that they appear to have been worn.  Our trained online returns team is very familiar with our products and while some of our deconstructed jeans are made to resemble older jeans, the large amount of product they handle daily has provided them with the tools they need to make an informed decision for a return item.  Another tool available to them is the identifying numbers for our items.  Each individual item has a tag sewn in that indicates the year it was produced and sold in stores.  The tags inside the jeans you returned were dated for the 2008 season.  This places them outside of the allowed time frame for return.  Due to the unique circumstances of your return, Loss Prevention Officer, Lezlee S[redacted] has been asked to be the direct contact for your return inquires.  We see that Ms. S[redacted] attempted to contact you via telephone on September 8 to assist with your situation and was able to leave a voice mail with her direct number (###-###-####). Although we are unable to speak to the specific details of your returns, we encourage you to contact her for further assistance.  As we previously indicated, we will be unable to process any orders or returns until you have the opportunity to speak with Ms. S[redacted]  She is the only one that can access your account.  We have asked her to attempt to reach you again.  If there is specific time of day that you would like to be reached, please let us know and we will request that she try to accommodate your request.  We appreciate your patience and we look forward to speaking with you.   If you have further questions or concerns, please feel free to call us at [redacted] (###-###-####). Please reference case number [redacted] to expedite the exchange of information.  Sincerely,Georgianna H[redacted]

Dear Ms. [redacted], I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent shopping experience.  At Gap, Inc., we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary...

for you to reach out to a third party for resolution. Ms. [redacted], please know that with the original receipt, we allow our customers 45 days after the date of purchase to return unwashed and unworn merchandise. In an effort to be fair and consistent with all of our customers, we are unable to make exceptions to our policies or procedures and we hope you’ll understand. With that said, our employees are expected to provide a level of service that is above and beyond what you would expect. While the store was following our return policies correctly, it definitely sounds like the situation could have been handled in a different manner. We would appreciate it if you could contact us at the telephone number listed below so we can get more details about the store you visited. We want to ensure your feedback is shared with the appropriate leaders so your concerns can be addressed. After calling, we’re happy to go over your available return options. Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely, Jerome P[redacted]

December 27, 2016[redacted] 
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[redacted]
RE: Revdex.com Case 11879071Dear [redacted],I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent store experience.  At Gap, we strive to offer...

our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution. At Gap, we take pride in operating with integrity and we are so disheartened to hear that you may have received inaccurate information about the Gap Credit Card application process.  For your privacy and protection, we are not unable to access your credit card account, nor can your account be discussed with anyone other than the account holder.  We have asked [redacted], our customer liaison from [redacted], to contact you directly to assist with your account concerns.  Please know that while we do encourage our associates to offer the card to your customer, we do not condone giving inaccurate information to our clients. We are sorry that this was your experience. We have shared this information with the appropriate leadership for the Dawsonville, GA Gap Outlet so they can address this with the store. Thank you for bringing it to our attention. Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,[redacted] 
[redacted]
[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent store experience.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out...

to a third party for resolution. We have reached out to our store team and found that they have already contacted you and have mailed a $30 Gift Card as an apology and an invitation to return and shop with us again.  This request was submitted on November 18 and should arrive within 7-10 business days.  We are sorry for any undue frustration this experience has caused.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com