Gap Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11879071
I am rejecting this response because: I still have a hard credit inquiry on my account. Both GAP and [redacted] gave me generic responses. The fact is, a GAP employee LIED to me and said there would be NO hard inquiry in order to get a GAP card. Seriously, why else would I already close my GAP card? I am furious this happened. It's a matter of principal, I don't care if it only brought down my credit a few points. It needs to be removed. [redacted] won't listen to me, but they will listen to Gap. A Gap employee is the one at fault. It is your responsibility to speak to [redacted] and make it right. REMOVE THE CREDIT CHECK AND NOTIFY THE AGENCIES THIS WAS A MISTAKE.   
Regards,
Carson Lafavers

I am writing in response to your recent complaint filed with The Revdex.com, regarding your Wool slip-on sneakers from order [redacted].  At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to...

reach out to a third party for resolution. We reviewed the tracking information for this order and found that the package was delivered by your local post office at 11:12 am or November 4.  We see that you contacted us on the 4th and we asked that you please allow till the end of day for it to be delivered, and if you still did not receive it, that we would be happy to reship this item for you.  We do not have a record of you contacting us again regarding this item, and we believed that this concern was resolved.  We understand that each situation is unique and that there will be the occasional shipping error.  For this reason, we typically extend a courtesy to our loyal customers.  Our records indicate that we credited you for a missing item on October 24, 2015 and then again on this order on November 17.  We want to let you know that going forward we will be unable to credit missing shipments if the tracking indicates it has been successfully delivered.  We hope you will contact us so we can confirm the address on your account.  We can also arrange to have your orders sent with a signature required so you will receive them personally.  These two steps will help to eliminate any delivery concerns going forward. As you requested, we have issued a refund in the amount of $43.15 to your Visa for the Wool slip-on sneakers.  This credit should post to your account within 3 business days. Please allow 1-2 billing cycles for it to appear on your monthly statement.Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com

Dear Ms. [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your Merchandise Certificates.  At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it...

necessary for you to reach out to a third party for resolution. Nicole, I want you to know it is never our intention to frustrate any of our loyal customers and I regret hearing this was the case for you. I can assure you that we have documented your feedback and will share your concerns with the appropriate leaders within our company so they are aware. Customer feedback is a large part of how we conduct our business and identify areas of improvement. I understand your request for resolution and have included the below eGift Card for $140.50. This amount was calculated using your three Merchandise Certificates as well as a $25 courtesy as an invitation to shop with us again. I’m confident your next shopping experience will be much more enjoyable. Please see the usage details for additional information.                         Card #:  [redacted] PIN:       [redacted] Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference your case number [redacted] when calling.   Sincerely, Jerome P[redacted]

I am
writing in response to your recent complaint filed with The RevDex.com, regarding your disappointment with our response to your concerns with
your gap.com order.  At Gap, it is our
hope that every customer has a remarkable experience shopping with us...

at gap.com
and we sincerely regret the difficulty you have experienced.
Our records indicate that you contact
us to let us know that the Red 1969 Resolution Slim Straight Skimmer Jeans were
not included in your shipment and requested a refund.  With regret we were unable to refund you for
this item and we recommended that you dispute the charges with your bank.  This decision is based on the
number of courtesy credits we have issued to you for missing items.  While we understand that there are always situations
which may warrant an exception, we will be unable to extend any further
courtesy refunds to you for missing items as we have previously issued several refunds
for items you indicated were missing from your order.  Below are the dates and orders:
 








































Date

Order

Refunded

February 10, 2010

[redacted]

Missing 3 items

September 9, 2010

[redacted]

Missing 2 items

July 14, 2011

[redacted]

Missing 2 items

February 14, 2012

[redacted]

Missing Pkg.

October 23, 2013

[redacted]

Missing 2 items

July 2, 2014

[redacted]

Missing Pkg.

 

 

 

Please accept our sincerest apology for
any disappointment this may cause.  We
hope that you can understand our decision, and we want you to know that your
comments regarding our decision have been made available to the appropriate
leadership for review.  Again, we
appreciate your feedback as it will assist us in becoming better at what we do.
 
Thank
you again for sharing your concerns. should you wish to provide any further feedback on this experience, please
contact us at [redacted]. Please reference your case number [redacted] when
calling.
Sincerely,
 
 
 
 
[redacted]
Gap, Inc. Customer Relations

Your company provided me with instructions on how to returned the package and the postal office is unable to track the package your company provided to me.  As of the other exception it was again your company error as they had the package at your facility and not process in timeAm requesting your office to track and contact the postal office and the mail innovation services as your company paid for the shipping not me
Regards,
[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your store experience.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a...

third party for resolution. We are glad to see from our records that you had the opportunity to speak with Cassandra from Synchrony Bank and she has assist you with the Card and is going to help with the inquiry to your credit report. I am glad you were able to find an amenable resolution.  Please know that while we do encourage our associates to offer the card to your customer, we do not condone giving inaccurate information to our clients.  We are sorry that this was your experience.  We have shared this information with the appropriate leadership for the Davenport, IA Old Navy so they can address this with the store.  Thank you for bringing it to our attention.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com

Dear [redacted], I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent gap.com order. We regret to hear that you are so disappointed that your order was canceled. It is our hope that every customer has a pleasant experience shopping with us at...

gap.com and we appreciate the opportunity to clarify why this occurred. Upon reviewing your canceled order, we can see that more than one promotion was applied to the order. While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts. It is for this reason we are not able to complete your order. We have attached a screenshot of the terms and conditions for this coupon that are available on staples.com. Although some orders or items from an order are being shipped, Gap is not selectively canceling and/ or approving orders. Recently our company has implemented a program to use our stores as an extension to our warehouses. When you select an item, the system searched both the warehouse as well as store inventory to find all available units of the merchandise for you. When attempting to cancel orders that did not meet the promotional limitations, some could not be canceled before they shipped from the stores. This is the reason that some items may have shipped, while others were canceled. We hope this information helps to clarify why this occurred. While we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to correct any errors and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order). Further details regarding this guideline can be found at the following link under the Terms of Use. In this instance, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in error. We realize that this may not be the solution you had hoped for, and we can understand your disappointment. We appreciate your honest feedback and we hope that you can understand our decision. We want you to know that your comments regarding our decision have been made available to leadership. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we appreciate your feedback as it will assist us in becoming better at what we do. Thank you again for sharing your concerns. If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time. Please reference your case number [redacted] when calling. Sincerely, Georgianna H[redacted]

During my conversation with Michelle,  she did not indicate at anytime the order(s) in question could not be returned/refunded.  I explained to her the details surrounding the return, attempts to resolve it, reason for return.  She then placed the call on hold and was dropped from there.  Additional calls were made that day as well as the following, none of which resolved the matter, thus the reason for filing complaints to third and fourth parties. Phone reps either referred the call back to Customer Service or was told to wait until items returned back again.    As stated before, Gap sells many items which already look worn/used and thus their reason(s) for declining return(s) are baseless.  Also, I do not own any clothing from Gap from 2008 and I do not know what those item numbers might be.   No call/message was received from anyone at Gap and  I do not know who this person, Leslie Skov, is or the purpose of a conversation with her as Gap reps are more than aware of what needs to be done to resolve matter.  The orders in question need to be refunded, any and all conversation is null and void/pointless. Please refer back to my many attempts to resolve matter as detailed previously, calls from Leslie Skov or anyone else at Gap will not be accepted or returned as I've exhausted any and all phone conversation.  The orders have been charged back with credit card companies and as mentioned before, a complaint has been filed with a fourth party, the Attorney General's office for both [redacted] and [redacted]  
Regards,
[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online orders.  At Athleta, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a...

third party for resolution. After reviewing your online order notes as well as your email correspondence with our Customer Service team, I see that we were able to issue a refund for the returned merchandise. I can understand your frustration and want to assure you that your feedback will be shared with the appropriate leaders within our online division. We hope you know that going forward, we strive to ensure our customers have a pleasant and seamless shopping experience with us. As an invitation to shop with us again, I am happy to email you a discount code for 20% off your next online order with Athleta. I’m confident your next shopping experience will result in your complete satisfaction so we can begin rebuilding your confidence in our brand. Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-877-3ATHLETA (###-###-####).  Sincerely, Jerome P[redacted] Gap, Inc. Customer Relations cc: The Revdex.com

Dear [redacted]I am writing in response to your recent complaint filed with The Revdex.com, regarding the charges to your Visa account.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for...

you to reach out to a third party for resolution. Thank you for your email. We apologize for any difficulty you may have had while shopping Old Navy at Norridge. We are so sorry to hear that your experience may have caused you undue frustration.  We located your transaction and are able to see that there is only one charge to your account.  The first time the cashier swiped your card as credit, it placed a pending authorization on the account for $97.11.  Although the cashier backed out of that swipe, the pending authorization remained.  When the card was swiped a second time as debit, the actual charge of $97.11 was debited from your account.  This accounts for why you saw two charges on your account.  We have attached a breakdown of your transaction showing that the credit swipe of the card did receive a decline status, indicating that we did not receive this amount.  The debit swipe was approved and this is the only amount we received.  We apologize that you may have received incorrect information regarding the time frame for an authorization to drop off of your account. The temporary authorization is typically released back into your account within 3-5 business days.  It is likely that this has already occurred, however if you are still seeing both charges on your account, please contact us with the cardholder's name, billing address, the issuing banks name, fax number and phone number. Once we receive this information, we will be able to contact your issuing bank and provide them the information they need to correct this error.   We hope this information is helpful and we appreciate you understanding.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your shopping experience.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a...

third party for resolution. We see from our records that shortly after you sent this report, you spoke with our Customer relations team and they offered to redeem your gift card to a credit card for you.  We do not see that you have called in, but wanted to make the offer again.  We are unable to issue a check from our corporate offices, so the best option is to redeem it to a credit card for you.  This is also something that can be done by the store if you would rather have cash.  We are able to partner with them and instruct them how to process the redemption.  Please know it is never our intention to cause any undue frustration and we would like to provide your daughter with a $20 Old Navy Courtesy Discount code.  This code will come in a separate email that will include compete usage details.  We hope you will give us the opportunity to rebuild your confidence in our brand. Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference your case number [redacted] when calling.

I am writing in response to your recent complaint filed with The Revdex.com, regarding your online return.  At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a...

third party for resolution. Please accept our apology for any frustration you may have experienced with this return.  Currently, our stores and online operate a separate divisions.  Although you can return online items in the store, we are not able to take store returns via online.  At Banana Republic, we understand that not every situation is the same and that there are times when an exception is needed.  Due to your unique circumstances, we offered to return your item here at our corporate offices as a one-time courtesy.  We can confirm that these courtesy returns can take 3-4 weeks to be received and processed.  We see from our records that our agent advised you of this on December 1.  We are sorry for any misunderstanding. We have reviewed your concerns and found that you did have the opportunity to speak with our Customer Relations team again on December 2, and they agreed to process your return without the package as a one-time courtesy.  You will see the credit of $64.99 back to your account within the next 7-10 business days depending on your financial institutions internal processes.  We hope you know that your return experience is very unusual as it is outside of our normal returns processes.  We hope that you will remain a valued Banana Republic Customer as it would mean a great deal to have the opportunity to rebuild your confidence in our brand.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order.  At Old Navy, we strive to offer our customers a world-class shopping experience, and unfortunately, we did not meet your—or our own—expectations, and we are sorry for...

the disappointment.  Let us express our deepest apologies for the lack of communication regarding your time sensitive orders.  It is so important to us that our customers enjoy shopping our brands, so the details of your complaint are a serious concern for us.  We are so sorry for the inconvenience and frustration this experience has caused.  Your feedback has highlighted the areas within our process that negatively affects customers and we have shared this with the appropriate team for review.  Thank you for contacting us to share your comments. As an invitation to shop with us again, we see that our team forwarded a courtesy discount towards a future order with us.  Please note that this discount is unique in that it can be combined with one other promotion for even greater savings.  We hope you will shop again so we have the opportunity to provide a better experience.  This code was sent in a separate email and will include the complete terms of use.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Sincerely,

I received an email about my dispute being closed because you hadn't received answer from me. I was waiting to see if I would receive a coupon that was promised via email and letter sent from GAP Inc. which I still haven't gotten, which proves my complaint right regarding their customer service or rather lack of customer service to reply. Still no coupon, but finally did receive merchandise.

Dear [redacted]
 
I am writing in response to your recent
complaint filed with The Revdex.com, regarding your online
experience while attempting to redeem your Super Cash.  At





Old Navy, we strive to offer our customers a world-class...

shopping
experience, and I am sorry to learn of the events which made it necessary for
you to reach out to a third party for resolution.
 
We are sorry to hear you were having
difficulty with your Super Cash promotions code. We always recommend that you
double check for exclusions to ensure that all of your items qualify for the
discount.  If you find that this is not
the problem, we encourage customers to call us so they don’t miss out on this
great deal. 
 
Although we are unable to apply the
expired Super Cash to a previous order, we can provide you with a current code
for our upcoming Super Cash redemption period of September 8 through September 14.  For complete terms of use, please visit our Oldnavy.com
and search for Super Cash.  You will find
all of the details you need to redeem your coupons. 
 
Thank you again for reaching out.  To redeem you $30 Super Cash code, Please
enter the following code on a qualifying purchase during the redemption
period. 
 
Code: [redacted]   Redemption period:  9/8/2015-9/14/2015
 
Thank you again for sharing your
concerns.  If we may be of further
assistance, please contact us at



[redacted] (###-###-####) and select the prompts, store
questions and then store feedback.  We
are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from
11:00 am to 9:00 pm Eastern Time.  Please
reference your case number [redacted] when calling. 
 
Sincerely, 
 
Georgianna H[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order.  At Old Navy, we strive to offer our customers a world-class shopping experience, and unfortunately, we did not meet your—or our own—expectations, and we are sorry for...

the disappointment.  It is so important to us that our customers enjoy shopping our brands, so the details of your complaint are a serious concern for us. We reviewed your order and found that you were able to reach us on December 17, after filing this complaint, and the representative was able to assist with your questions and concerns.  Let us express our deepest apologies for the lack of communication regarding your time sensitive orders.  Your feedback has highlighted the areas within our process that negatively affects customers and we have shared this with the appropriate team for review.  Thank you for contacting us to share your comments. As an invitation to shop with us again, I have forwarded an online discount code for $20 off of your next order with us.  We hope you will shop again so we have the opportunity to provide a better experience.  This code will arrive in a separate email and will include the complete terms of use.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Sincerely,

Thank you for contacting us regarding your recently canceled order.   We are sorry to hear about your disappointment.   It is our hope that every customer has a pleasant experience shopping with us at bananarepublic.com and we appreciate the opportunity to clarify why...

this occurred.   We truly apologize for any frustration you've encountered with the cancellation of your order, but we're glad you took the time to contact us.  Please know this is not the experience we intended.  Upon review of your order, we see that the promotion you used was the $50 off of $200+ or $75 off of $250 **.    Unfortunately, we found that purchase total for the order does not meet the minimum spending threshold for the promotion.  Although the online ordering system did not stop you from using the discount code, we are not able to complete your order since the total purchase did not meet the promotion requirements. I hope this information is helpful.   The Terms of Use for shopping with BananaRepublic.com states that we reserve the right to refuse any order placed with us.  These terms can be found by scrolling to the bottom of bananarepublic.com and selecting the terms of use link.  Below is a short summary from the "Site Transactions" section as it relates to order cancellations:   "We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors."   While we can understand your anticipation of receiving such a great deal on your selected items, we made a decision to exercise our right to cancel the order.  We realize that this may not be the solution you had hoped for, and it is our hope that you will understand our decision.  Please know your comments on our decision have been made available to leadership.   Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] for a seamless experience when calling.    Sincerely,   Georgianna Banana Republic Customer Relations   cc: The Revdex.com

Hello,  I am not happy with the response I received from gap. They are not taking responsibility for this package. This is a $200 loss for me and I'm very upset that no one seems to want to take responsibility. Please advise what we can do next

I am writing in response to your recent complaint filed with The Revdex.com, regarding the $10 Shopcard promotion.  At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach...

out to a third party for resolution. We are glad to hear that you were able to access your Shopcard and barcode on your phone.  Due to technical error, many customers were unable to redeem their card.  This was not something we anticipated and we were very disappointed when it became apparent that there was a problem.  We did end the promotion early due this technical error.  We have replaced the $10 discount with a courtesy promotional code for customers who have contacted us regarding difficulties with this promotion.  We see from our records, that you contacted us by email on May 28 regarding the terms of use for the Shopcard and we emailed you a $10 promotion code to redeem either in store or at bananarepublic.com. We are glad we had the opportunity to make this right for you. Please know that our marketing team has reviewed this promotion and has taken the necessary steps to prevent any such problems going forward.  We genuinely regret any inconvenience this may have caused.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number 2078547 when calling.  cc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding your online experience   At Gap,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third...

party for resolution. I reviewed your account and found the following:• On January 21, you contacted our service center concerned about the tracking on some of your order.  We asked that you please allow the full delivery time before we take action.• On January 22, we spoke with you again, and since you still had not received your items, we reached out to a supervisor for permission to reship your items.  Due to the value of the replacement ($297), we needed to wait for a supervisor to approve it.  Because of the wait, we offered you a courtesy 20% off discount for your next order.  • On January 23, we attempted to call you to advise you that we were going to reship you lost items.  As you were unavailable, we left a message letting you know and inviting you to call us.  We received your call back and placed the new order for you ([redacted]).  For the additional inconvenience, we applied a 20% off courtesy discount to the order for you.  You then requested that the order be shipped overnight, however we were unable to do this, and to apologize, another courtesy discount for $10 off was sent to your email. • After the call ended, you realized that you did not address your concerns with order [redacted] and called us back. We applied a 20% discount to this order as well.  Since the tracking on that order indicated that it had been rerouted and was scheduled for delivery on January 24, we agreed to follow up with you on January 25 if it still was not received.• On January 25, We called to let you know that the tracking indicated you package was delivered on January 24.  It was our hope that this resolved you concerns with this reshipped order. • As of today, January 29, we see that the other reship order ([redacted]) is at your local post office since it will not fit in your PO Box to deliver.  With the delivery of this order, your shipping concerns should be resolved.  Since you reached out to the Revdex.com on January 23, your requests for resolution have been completed.  We sincerely apologize for the shipping exceptions that occurred with your order, and we can assure you that our transportation leadership will be following up with our shipping business partners to find ways to avoid this going forward.  While we know that this does not change your experience, we want you to know that you are a valued customer and we appreciate you patience.  We see that there are nine courtesy discounts available for use on your online account ranging from 10% off to $25 off of you next orders.  Each one expires six months from their date of issue.  We are attaching a document with all nine courtesy codes for your reference.  Please note that while these discounts can be combined with other promotions, you are unable to use more than one on an order.  We hope this is helpful.    We hope that with this letter you feel that your concerns have been address, however if we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com