Garage Door Service & Repair Inc

We stand behind our repairs and made every offer to have a technician come out on a warranty visit to address any installation concerns, but the customer declined and was just looking for a reimbursement. One of our customer service representatives was able to speak to the customer on 8/24/15 and...

agreed to issue the refund of $364.98 as requested for the customer's complete satisfaction. This refund was issued to the customer's credit card.  Further we also reached out to the customer and agreed to a special extended 6 month labor warranty.

Re: Case ID [redacted]We apologize for the inconvenience in warranty scheduling and for our high customer service standards in our office not being met. We appreciate this feedback to allow us to address these issues internally.Our records do show that the warranty repairs were...

completed on 5/31/16 and we have not been notified of any further issues. If there is anything else we can assist the customer with, we would appreciate a call at [redacted]Thank you-End Response[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did return to my home and performed the warranty repairs to garage door after several days of numerous telephone calls. I still would like the public to know that this is not a business that performs as they advertise and would stay clear of this business. I consider this complaint resolved.
The Revdex.com's attention to this matter is greatly appreciated.
Regards,
[redacted]

We apologize for the difficulty and inconvenience faced by the customer due to miscommunication between our technicians and office. We have taken this feedback to address the issues with the individuals involved. Because the cancellation was due to a mistake on our end, we agreed to refund the...

normally non-refundable deposit. The check the customer provided was not cashed and per our records it was mailed back on 9/28/15. No work was actually completed for the customer and no payment made, therefore there is nothing further that we can do.

We would like to apologize for the delay in the refund check being issued due to...

a clerical mistake. The refund check was issued to the consumer on 5/13/16. We reached out to the consumer on 6/6/16 and verified that he did finally receive the $100 reimbursement.
Thank you

We apologize for the issues faced by the customer, a warranty should have been scheduled without question per company policy. In the interest of customer satisfaction due to the experience we agreed to reimburse the $140 paid for service in full.

Case ID [redacted]We apologize for the scheduling difficulties and lack of communication and value this feedback to allow us to address the issue internally. The installation was completed on 7/19/16 and we have not been notified of any issues.We did reach out to the customer on 8/5/16...

to discuss the complaint and see if there was anything we could offer as an accommodation in resolution of the complaint. The customer informed us she was at work and would call back. We have not heard back since, despite calling and leaving messages for a call back. If there is anything further we can do, we request that the consumer contact us directly.Thank you