Garcia's Lawn Care

Dear Sirs,
I spoke with Ms [redacted] on January 18th, 2016 to let her know that we had received her concern and that a billing specialist was reviewing her account and would follow up with her.  On January 18th, our representative did call the phone number provided on the Revdex.com form and left a...

voicemail message with her name and direct phone number with a request for Ms [redacted] to call us. Unfortunately, we have not heard back from Ms [redacted].  Once we connect with Ms [redacted], we are happy to work with her to resolve her concern. We respectfully ask that she call the representative at the number provided in the voicemail message.
Sincerely,
Joe D[redacted]
Customer Support Manager
Providence Health and Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please confirm and assure that the credit of $414 will be applied back to my Visa Credit Card. 
Sincerely,
[redacted]

Dear Sirs,Thank you for the notification. The concern of our patient is currently under clinical review by the facility Quality Management department. Once the review is completed our patient will be notified by that department of the results of their review. We thank you for your patience...

while the review is completed.Sincerely,Joe D[redacted]Customer Support ManagerProvidence Health and Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Swedish Medical is the ones that sent 2 security guards to escort me out of the hospital because I was loud.  I was at the door of the Executive Office and security would not let me in.  I've left multiple messages for Swedish that they have refused to call me back on. These are unprofessional refusals because they don't want to address their major misses: such as the fact that rather than let someone from the executive office speak with me, they let 2 untrained security guards set the tone and message for the hospital.  One of those security guards was obviously agitated that I would not just follow his every word and instructions. Neither person was trained at how to read body language, or what to do to calm someone down that might be excited or how to control their own emotions.  The one was letting his emotions get the better of him each step of the exchange and only until I told him and pointed out the body signs of his anger did he back completely away from me in an aggressive manner.  I was never moving aggressively, but he did numerous times that was also contributing to an already tense situation.  There is plenty for Swedish to address that they are absolutely responsible for.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:This seems to be a generic answer as none of this highlighted anything in my statement. Thank you for reviewing my case. I find the quality of care I received much lower then the next place I have received the correct treatment at for my knee. I'm sorry I have to point out that it was the quality of care and misinformed information that lead me to your ER instead of your primary care clinic that was told where to go over the phone.I find the facts that you have to point out your open 24 hrs 7 days a week a reasoning why your charges are higher then the rest of the hospitals? My explamples: [redacted], **, and [redacted] all have the same hours of operation as I compared your rates to them.. The level you rate and charged my injury at is completely incorrect as your staff agreed with me. I was rated as higher emergency (believe it was E3 or E2 was the term they used?) She stated for this type of injury it should have been a lower rate and she felt I was rated as a bigger emergency then it was. As a comparison for your emergency term you had me under, It was rated the same as someone coming in with a abnormal heart rate. I compared this to my wifes bill. How does a watery knee and a abnormal heart rate fall into the same category of emergency charge? , Most of this info was found out when I called asking why this matter is taking so long to resolve? (Issaquah Swedish)  It took 30 days to send such a generic response to this matter? I'm letting you know that I dont feel this matter was looked into of any kind as your email response seems generic and the only matter concerning my initial statement is the time you put I was in (31 minutes)Again all that was responded to was the time I was in, you're open 24 hours and be happy to set up a payment arrangement. (none of which were in my original complaint) Here is my response. I'm sharing this conversation with the media and attorney general tomorrow as this matter was not handled in any way near a timely manor or professionally. This generic response was about the same as the level of care and information given to me. It is extremely concerning given this is coming from a health field. Sincerely,[redacted]

Hello   I had filed a complaint regarding Providence Anesthesia Services and the complaint number is #[redacted].  I would like to withdraw the complaint since providence has resolved the issue. Thanks!   [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for helping to resolve this issue. I was told he called and left a message but my wife accidentally erased his message, pressed the wrong button. She did and does apologize. I was waiting for him to call back.Sincerely, [redacted]

Thank you for sending this complaint for review. On July 22,2015 we spoke to the patient by phone. Our patient requested that communication be in writing and also requested an itemized statement of charges for this date of service. On July 23,2015 we placed a letter in the mail (see attached)...

to our patient explaining billing for this account. An itemized statement was included.The letter included a direct contact name and phone number if our patient should have any additional questions.To date we have not heard back from our patient. However we are happy to assist if they should call back.Sincerely,Joe D[redacted]Providence Heath and Services
Per your request, we have enclosed a Providence Health and Services itemized
Explanation of Charges.  These charges are for lab tests as requested by Dr
F[redacted], and are in addition to your office visit with your physician.
 
The labs were processed at Providence Portland Medical Center and the results
were then sent back to Dr F[redacted]. These charges are for lab services provided by
Providence and are not an overpayment from any insurance.
 
Your lab charges are billed separately from your physician charges. They would
not have been included in any billing statement Dr F[redacted] would have sent to you.
Dr F[redacted] is a separate medical provider and Providence would have no record of
his billing to you.
 
In February 2015, the lab charges were billed to your Insurance provider,
[redacted]. Based on your benefits, a contractual adjustment of $341.06 was
applied and [redacted] applied the remainder, $82.94 to your deductable.
[redacted] would be able to assist you if you have further questions about your
benefits.
 
If you have additional questions about the balance from Providence Health and
Services, please feel free to contact our Liaison, Angelia at [redacted]
 
Sincerely,
Joe D[redacted]
Customer Support Manager
Providence Health and Services

Dear Sirs, Thank you for your notification of this concern. We have reviewed our patient's Providence Health and Services account and have spoken to the account guarantor.  As a resolution, we will reimburse the guarantor payment of $172.96 in full for the 11/10/2016 date of service. In...

addition, we will reimburse $37.72 from a payment made for a May 2017 date of service. A refund check for $210.68 will be mailed to the guarantor's home address as listed in our records.This was agreeable to the guarantor as a resolution to their complaint. We apologize for any inconvenience to the guarantor in this matter. Please let me know if you need anything else. Sincerely, Joe D[redacted]Customer Support ManagerProvidence Health and Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

In consideration of HIPPA requirements related to the nature of the requested investigation; the
patient's concerns are being addressed through our grievance process.  A response will be mailed via post to Ms.
[redacted] on or before March 1, 2017.

Sirs, Thank you for forwarding this concern to our Customer Support Department. Upon review of our patient's account and their feedback contained in the complaint, Providence has made the decision to adjust the entire disputed amount to a $0.00 amount. As of 8/14/2015, the date of service in question reflects a $0 balance.On 8/14/2015, I called the number listed for our patient to inform them of this resolution, however, I had to leave a message on their voicemail asking they return my call. Unfortunately I have not heard back.I will place an itemized billing statement in the mail to our patient for their records.Our patient is free to contact me directly if they should have any additional questions.Thank you for giving us the opportunity to resolve this complaint. I apologize for any inconvenience in resolving this concern.Sincerely,Joe D[redacted]Customer Support ManagerProvidence Health and Services[redacted]

[redacted]DOCUMENT ATTACHED[redacted]
Revdex.comPO BOX 1000DuPont, WA 98327 June 01, 2016Revdex.com Complaint  ID [redacted]) Dear Sirs,Thank you for notifying us of this concern and your patience while we worked to resolve this issue for our patient.Our patient received services at Providence Everett...

Medical Center on December 30, 2015. Services provided by Providence were billed to our patient's insurance carrier and there is a $0 Providence Health and Services balance for that date of service. Our review did indicate that the Anesthesiologist who provided services on this date was an outside provider who billed our patient through a separate billing office. On behalf of our patient, our representative made outreach calls to this separate non Providence office to inquire about the charges to our patient and to ask for a review of their billing to them. We spoke to the complainant on May 16, 2016 to update them on steps taken to date to resolve the billing issue with the Anesthesia billing office.On May 23rd, as a result of our inquiry, the Anesthesia billing office informed us that they have adjusted their billing to the patient for this date of service to a $0 balance.The complainant also expressed concerns about the care provided by the non Providence Anesthesiologist on the date of service. It is our understanding that the Anesthesiologist  had reached out to our patient at an earlier date to follow up on those concerns.Providence Health and Services also conducted an independent medical review to insure that care provided by our staff was appropriate.With the adjustment to a $0 patient balance for the date of service, we believe the issue with the Anesthesiologist billing office is now resolved.If our patient has any questions about the review/resolution of their complaint, we respectfully ask that they contact our representative, Lorraine W at 503 215-6847. We are happy to help.Please let me know if you need anything further.
Sincerely,Joe D[redacted]Customer Support Manager Providence Health and Services 503 215 5405[redacted]Providence.org

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
please send me the zero balance letter to my house address on this complaint thank you.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],Thank you for your notification on this concern. Unfortunately, I am not in receipt of your August 14, 2017 communication and I am sorry for any delay.We have reviewed our patient’s Providence Health and Services account for the date in question. While the information we gave to our...

patient was correct, we can certainly understand any confusion on the posting of their payment. As a resolution, we have adjusted this date of service to a $0.00 balance and have notified the collection agency to cease any collection activity. The Agency will also notify any credit reporting bureaus to please remove this information from their records.We have notified our patient via email of this resolution and have included our contact information if they should have any questions.We believe this resolves our patient’s concern. We apologize for any inconvenience in their resolution of this matter.Please let me know if you need anything additional Sincerely, Joe D[redacted]Customer Support ManagerProvidence Health and Services503 215 5405

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for forwarding Ms. [redacted] concern to my attention. I have confirmed that she was indeed eligible for [redacted] as a secondary to her [redacted] HMO in July/August 2014. The two accounts in question have been cancelled from [redacted] and any negative impact to her credit...

will be removed. Given her [redacted] status Ms. [redacted] will not be responsible for any balance after insurance.  I apologize for any inconvenience Ms. [redacted] may have experienced regarding this issue. Per the request noted in her complaint, I contacted Ms. [redacted] daughter, [redacted], and let her know what actions have been taken. Please let me know if any further clarification is needed. Iris M[redacted]ManagerCustomer Service/Patient Financial AdvocatesSwedish Health Services Hospital Billing[redacted] phone[redacted] efax[redacted]swedish.org

Upon review of the disputed account, it has been determined that the patient had made the required payments at the time the account had been transfered to collections; although, he had been delinquent at one time.  The account has been canceled at the collection agency and a representative will...

contact the patient to reinstate the payment plan.