Garcia's Lawn Care

Dear Revdex.com,
 
Thank you for the notification of this patient concern. We have reviewed their Providence Health and Services account for the July 2015 date of service in question.  While a review of the documentation for that appointment reflects correct coding for the date of service,...

we can certainly understand our patient’s concern about the balance due based on a previous visit and the scheduling of this clinic visit. As a courtesy, we have placed an adjustment of $231.00 on their account.  The date of service is now at a $0.00 balance.
We spoke with our patient by phone on June 14, 2016 to notify them of the adjustment. We have also placed a $0 balance statement for the date of service in the mail to our patient for their records.
We apologize to our patient for any frustration in their resolution of this concern.
 
Please let me know if you need anything further.

Upon review of the patient dispute it has been confirmed that the patient balance with Swedish Mill Creek is $0.  As suggested by the patient, the balance has been resolved through insurance payment, partial financial assistance in addition to patient payment.  Further investigation...

established that the outstanding balance is related to her Emergency Room Physician’s statement.  Ms. [redacted] can contact Eastside Physicians at 888.890.8223 to discuss her outstanding balance as related to the physician’s services

Orthapedic Physician Associates rents space at Swedish Issaquah, however, they are not owned by Swedish. I have inluded contact information for leaders at thier facility so that this concern can be properly directed.
Devan B[redacted], Administrator, [redacted]
Kara D[redacted], Executive...

Director, [redacted]
I did double check our system and Mr. [redacted] has not had any appointments at Swedish in the last 12 months or more.
Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They indicated that they sent seven bills to me but neglect to say they sent them prior to the insurance processing the claim and never sent me a bill once they had received the EOBs.  I find this is offensive and I was originally going to see if they complaint could be withdrawn once this was removed from my credit report since they finally pulled this back from the collection agency so I could pay it; however, trying to indicate that I ignored the bills was not appropriate so I don't think this should be removed from their record.  
Sincerely,
[redacted]

Dear Sirs,  I respectfully ask that our patient contact me directly at [redacted] so that I may gather some additional information about the nature of her concern. Sincerely, Joe D[redacted]Customer Support ManagerProvidence health and Services

Complaint: [redacted]I am rejecting this response because: I never received a phone call to my home number at this point because of miscommunication I prefer all communication from Providence be in writing only because I have never received a telehone call from Providence, please send communication to my home address, going forward, therefore the response will not be acceptable until I hear from providence I ve received no response from this company, I need some form of communication from this company, before response can be acceptableSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I don't understand, however, their contention that my account was delinquent at one point because that is definitely NOT the case.  I had made all of the current budgeted payments through December, so I don't know how there could be the perception on their part that I was delinquent.  In any case, I received a phone call from the billing department informing me that they had withdrawn the referral to the collection agency and would continue with the previously arranged budgeted payments.  I was also assured that there would be no adverse impact on my credit rating. I very much appreciate the assistance of the Revdex.com in resolving this issue.Sincerely, [redacted]

Dear Sirs, Thank you for your notification of this patient concern.  We have reviewed the account of the patient and found he was quoted an incorrect amount. We are sorry for this error and we will honor the quoted amount given at the time of service. An adjustment has been placed on his...

account to now reflect the quoted amount.We apologize for any inconvenience to our patient in their resolution of this matter. Please let me know if you need anything further Joe D[redacted]Customer Support ManagerProvidence Health and Services

A consumer is encouraged to submit a complaint or appeal directly with us.  We see that we have recently received this from the member.  This is currently in review.  Please have the member contact us directly for follow up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Sirs,
Thank you for your email. We have reviewed our patient's account and spoke with her by phone on Friday April 8, 2016. Our patient had two services performed on December 14, 2015. Our patient's service mentioned in her concern, was billed correctly and paid in full. The balance owing...

resulted from the 2nd service performed during that visit. We certainly understand the confusion, and we have adjusted her balance to $0 for the date of service in question. We have placed a statement in the mail reflecting a $0 patient balance for that date of service for her records.
Our patient is pleased with this resolution. We apologize for any inconvenience to her in resolving this concern.
Please let me know if there is anything else you need.
Sincerely,
Joe D[redacted]
Customer Support Manager
Providence Health and Services

Dear Sirs, Thank you for forwarding the concern of our patient. We have reviewed their account. Our patient had notified us of their care concern and a clinical review was performed of the services provided which found that care was appropriate. However, we do understand our patient's concern...

and have made an adjustment to his original date of service to bring that patient balance to $0.00 as requested.  We have sent an email to our patient via MyChart with this adjustment information.We hope this resolves their concern and we apologize for any inconvieience to our patient. Please let me know if you need anything else. Sincerely, Joe D[redacted]Providence Health and Services

Complaint: [redacted]
I am rejecting this response because: My bill shows from Providence " CONTROL OF NOSEBLEED COMPLEX" for the amount of $2,356.00. My bill also shows HC CONTROL OF NOSEBLEED" for the amount of 646.50. That is a total of $3003.00. Since the doctors at Providence were unable to stop or control the bleeding, which they have now admitted too "in writing" I had to be sent elsewhere to get the proper treatment and get the bleeding under control and stopped, I am being charged DOUBLE for Emergency Rooms, doctors and treatments for the same illness on the same day. Providence Medical Center is providing a service to patients. If the facility "Providence Medical Center" or doctor "Dr. [redacted]" are unable to provide the necessary services required then why is the patient responsible for the charges for services that had little or no effect?I noted that the person responding to my complaint stated "she asked me what they could do to resolve this issue" and that is an outright lie. I was not asked, because if she had asked me during our phone conversation, I would have told her that I expect Providence Medical Center to release me of my responsibility for the bill which is a total of $3,612.63 due to the lack of experience in Dr. [redacted] and the Providence Medical Center. [redacted] doctors were able to get the bleeding under control and provided excellent services.Regards,[redacted] 
Sincerely,
[redacted]

Dear Sirs,After we sent our response on 3/3/2017, we spoke to our patient's spouse. During the call, the cost of one of the services provided was still in question. Although our patient has paid in full for all services on the 11/17/2016 date of service, Providence has decided as a one time courtesy, to adjust off their account the service in question and to refund $414.00 back to our patient. They should see this refund on their credit card account in the next 5-7 days.  The 11/17/2016 date of service is at a $0.00 balance.We hope that this adjustment will resolve our patient concern. Sincerely, Joe D[redacted]Providence Health and Services

Dear Sirs,Thank you for your communication on this patient concern. We have reviewed our patient's account and spoke with them on February 15, 2017. Our patient has an insurance carrier that while in-network, pays a set amount per service and unfortunately we would not know those amounts prior...

to any services rendered. Our represenative did reach out to our patient's insurance carrier on their coverage and was able to review this information with our patient. We were also able to provide information on obtaining price quotes for future services from Providence Hospitals and Clinics. As a resolution, we did place an adjustment of $272.81 on our patient's account for the date of service in question, bringing that balance to $0.00. Our representative also assisted in setting up a payment plan for our patient's other dates of service.We believe our patient's concern is resolved. We do apologize for any inconvenience in their resolution of this matter.Please let me know if you need anything further. Sincerely, Joe D[redacted]Customer Support Manager Providence Health and Services.

After a thorough review of the account notes I have determined that Mr. [redacted] is correct. Both he and his attorney provided both his automobile insruance and his health insurance information. Unfortunately, due to an error on our part, the auto insurance was billed but amount they did not pay was...

not then billed to the health insurance. Effective today (10/8/15) the remaining balance has been cancelled from collections and any negative credit reporting will be reversed if it has occured. The amount outstanding for services on 3/26/13 have been written off leaving a zero balance.

Revdex.com:
After an incredible effort and dozens of avenues of communication with this company. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Sincerely,
[redacted]

I have forwarded this on to our RBO (regional billing office).  This is solely a billing issue.  This is not a customer care in the hospital issue.  Please follow up with our billing department.  There phone in Oregon is [redacted]The email is...

[redacted]@providence.org.Thank you,Pam M[redacted]

Dear Sirs,
Thank you for your communication of this concern. Our patient had requested a review of the Level of Care assigned and the subsequent charges resulting from a visit to our Hospital Emergency Room in May 2016. Our clinicians have reviewed the Emergency Room visit. Based on their review, the level of care originally assigned (4) has been adjusted to a Level of Care 1. Our patient will receive an updated billing statement reflecting the revised level of care. In addition, as previously communicated to our patient, as a courtesy , we have adjusted to a $0 balance charges for Providence supplied radiology services that were a part of our patient’s May 2016 Hospital Emergency Room visit.
If our patient has any questions about the Level of Care review, we respectfully ask that she contact our Providence Little Company of Mary (San Pedro) Hospital at 310-514-5258.
We also ask that our patient please disregard their 1/8/2017 Providence billing statement, as an updated statement will be generated and mailed to our patient.
Providence sincerely apologizes to our patient for any inconvenience in their resolution of their concern. Please let me know if you need anything additional. Sincerely Joe D[redacted] Providence Health and Services