Garcia's Lawn Care

Dear Sirs,
Thank you for allowing us to review and respond to our patient complaint. Upon review, Providence did send billing statements to our patient for the services they received in April, 2013.  The billing statements were mailed to an address on file that was located outside of the...

United States. Unfortunately, we would not know if our patient received the statements and we did not receive any return mail that would have alerted us to an issue.
As a resolution, we have canceled all collection activity, and as a courtesy have adjusted our patient's Providence Health and Services bill to $0.00. In addition, we have updated our patient's home address and placed in the mail, for our patient's records, statements that reflect a $0.00 balance for the date of service in question.
We apologize for any inconvenience and Providence hopes that these actions will resolve this complaint.
I have communicated this information via email to the complainant. They are welcome to contact me if they have additional questions.
Please let me know if I can be of further assistance.
Sincerely,
Joe D[redacted]
Customer Support Manager
Providence Health and Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Sirs,Thank you for notifying us of this concern. We have reviewed the account and as a resolution have made an adjustment to $0 for the outstanding balance in question.We have requested that our patient complete a Financial Assistance form for help with any balances in...

2018.  We respectfully ask our patient to contact our Swedish Medical Center business office if they should have any additional questions.We apologize for any inconvenience to our patient in their resolution of this issue.Please let me know if you need anything else. Sincerely Joe D[redacted]Providence Health and Services/Swedish Medical Center

Complaint: [redacted]At this time, I am rejecting this response because I am still waiting for a confirmation letter from [redacted] stating that my account has $0 balance and my collection status will be removed as noted in the response from Swedish Case Manager.  I want to be assured that my account is in a good position.  Furthermore, I want Swedish, both hospital and medical parties, to confirm that these types of issues will never occur to me ever again.  Colleen, Billing Specialist at Swedish Medical Mill Creek, will need to be "reeducated" again that [redacted] is a separate entity from [redacted] and [redacted] does not include [redacted] in the benefit/coverage.  They are two separate entities.  She keeps insisting that [redacted] Healthcare covers [redacted] in the plan as well and refuses to accept that [redacted] is a secondary insurance, over and over again.  In addition, [redacted] must be entered if has not yet been done so or visible in Swedish system as a secondary insurance accordingly. Swedish must use both insurance plans to bill the services correctly.  Until that time, I will gladly accept the complaint being resolved.  Sincerely,[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I was quite clear in my complaint.  I will explain it again.  This company was aware of the scheduled surgery 2 months prior.  They waiting until 1 week prior to contact me to tell me that I needed to pay them $600.00 prior to surgery or I could not have surgery.  They ADMITTED they knew the surgery was scheduled 2 months prior and they also admitted it is THEIR POLICY to WAIT until 1 week prior to surgery to ask for additional funds.  At no time in the 7 weeks prior to that had they ever contacted me by email, phone, fax or mail to advise of any payment that was due.  They also knew that I had just previously paid the Eye Surgeon $2,000.00 as per my deductible. The Eye Clinic and Surgeon was appalled at their decisions to work this way. Since they've admitted their policies and admitted they knew 2 months prior and admitted they had never tired to contact me, and this was not an ELECTIVE surgery, I would appreciate them explaining their reasoning on the Revdex.com complaint as in any other realm of business albeit, Business to Business or consumer, this could be construed as extortion.  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I...

recently received a letter from Providence, which stated that the company decided to upheld the decision to deny the reinstatement of the policy. The fact still stands that Providence accepted my payment of $420 on May 4, 2016. Providence did not inform me that my policy was cancelled, and finally is still holding the $420 payment. From my perspective Providence accepted payment but did not provide services.
Sincerely,[redacted]

The guarantor established a payment plan and has paid the facility bill.  It was noticed in reviewing the facility accoutn that there appeared to be a change in address.  The address provided to the physician billing goup would have been the address the patient was...

registered with.  The contact informaiton for disputing the ED physician's bill is [redacted] @ [redacted].  The patient should have also received an EOB related to services for both the facility and physician billing group and any other services that may have been associated with this visit.

Thank you for your email.  We have reviewed the account of our patient. The charge noted as Radiology on our patient’s statement are for the x-rays taken on May 26, 2016 during our patient’s emergency room visit to Providence [redacted].  Our patient would have...

then received a separate billing from a specialist doctor of radiology who performed the reading of the x-rays.While charges are appropriate for the services provided, we have, in the interest of resolving this issue for our patient, made a onetime courtesy adjustment of $570.00 for the x-ray charges of May 26, 2016 performed at our Providence facility. We are sorry for any confusion.  This adjustment will be reflected on our patient’s next monthly billing statement.Please let me know if you need anything further.

Complaint: [redacted]I am rejecting this response because: I was told I could be provided a service by the hospital staff that I actually couldn't receive. If they had given me correct information in the first place, I never would have done the triage or incurred any service fees. This is entirely their mistake, and I shouldn't have to pay for it.Sincerely,[redacted]

Swedish Medical Center Patient Accounts Customer Service Supervisor, Nancy E[redacted], responded to the Revdex.com via postal mail on 7/23/2015. A copy of that letter is attached here.
Date: July 21, 2015 Case #: [redacted] Dear Revdex.com: The following is in...

response to the above-referenced case related to services rendered by Swedish Edmonds Hospital to [redacted] on September 12, 2014. Her complaint concerns a suggested delay in the processing of a patient refund. I am providing a summary of the account history as related to the account payments and resulting refund: • 9/12/14 - [redacted] was added to the account upon registration • 9/18/14- [redacted] was billed • 10/13/14 -payment received from [redacted] • 10/14/14- the first statement was generated and mailed to the patient • 12/18/14- patient established a monthly payment plan • 5/18/15 -Swedish Edmonds Hospital received correspondence from [redacted] suggesting this was a work related injury and should be billed as such • 5/20/15- [redacted] was billed • 6/30/15 -Swedish Edmonds Hospital received payment from [redacted] • 7/13/15 -the refund was processed • 7/17/15- the refund was sent I have confirmed with the Supervisor of the Business Office and Insurance Follow Up that the refunds are approved each week by Tuesday and the checks are issued by the Finance Department each Friday. As you can see, this refund was processed within two weeks of receiving payment from [redacted] and the check was issued that Friday. Thank you for the opportunity to respond to this dispute.