Garcinia Cambogia Slimfast

At Garcinia Cambogia Slimfast, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial
period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Mr*** placed his order on 1/15/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr*** was automatically billed for his day supply on 1/30/as explained to him in the terms and conditions for which he agreed toWe currently have no record of an email sent from Mr*** in our recordsOtherwise his account would have been closed as of that date Mr*** contacted our company via phone on 2/5/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the representative refunded $44.00, as the product was outside its return periodWe have refunded Mr***' account in the remaining amount of $as we value customer satisfactionAlthough, Mr*** ordered our product, he has been refunded fully in the amount of $

[redacted]
Jacked Muscle reversed the charges, I am satisfied with that company. [redacted] has not.

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms.[redacted] placed her order on 03/27/2014. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from his/her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms.[redacted] was automatically billed for his/her 30 day supply on 04/11/2014 as explained to her in the terms and conditions for which she agreed to. Ms.[redacted] contacted our company on 04/12/2014 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming his/her cancellation. We have no record of Ms.[redacted] calling any other time than 04/12/2014. We have refunded Ms. [redacted] account in the amount of $87.63 as we value customer satisfaction. Although, Ms.[redacted] ordered our product, she has been refunded fully in the amount of $87.63.

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Mr. [redacted] placed his/her order on 03/26/2014. This is when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Mr.[redacted] emailed our company on 04/10/2014, to cancel his 14 day trial. We then explained he can either keep the remainder of the first bottle for the discounted price of $74.49, or send back the remainder at the end of the trial for no charge. Mr. [redacted] still hasn't sent back the remainder of the bottle, as it states in our Terms and Condition he agreed to on the website. We've closed his account so he wouldn't be billed on 04/10/2014, as he requested.

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted] placed her order on 3/17/14. This is when she paid the initial $4.95 and began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 4/1/14 as explained to her in the terms and conditions for which she agreed to. Ms. [redacted] contacted our company on 4/4/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation, no refund was issued because she was outside of her 14 day trial period. As a courtesy, at this time, we have refunded Ms. [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product on a 14 day trial basis and kept that 30 day supply past the trial period, she has been refunded fully in the amount of $87.63.

At Garcinia Cambogia Slim Fast we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100%...

satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. Mr. [redacted] placed the order 06/03/2014 for our largest package of Garcinia Cambogia Slim Fast 3 Month Supply Plus Two Free at $144.95 with no shipping and handling costs. On 06/17/2014 Mr. [redacted] contacted our customer service department via email inquiring about where the order was. It was at that time we informed Mr. [redacted] there was a back order for the product, that his order was successfully shipped out on 06/16/2014 and that UPS.com would not have updated his online tracking information for another 48 hours, As previously stated we do value all of our customers here at Garcinia Cambogia Slim Fast. We will refund him the $144.95. Mr. [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.garciniacambogiaslimfast.com ).

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with...

their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
The consumer placed the order on 5/03/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 5/18/14 as explained in the terms and conditions for which they agreed to. They were then billed and shipped a new product as part of the monthly membership on 6/17/14. The consumer contacted our company on 6/18/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $87.63 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
 Mrs. [redacted] placed her order on 11/11/13. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 11/25/13 as explained to her in the terms and conditions for which she agreed to. Mrs. [redacted] contacted our company on 11/29/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the call, the representative partially refunded the charge of $87.63 in the amount of $44.00, as her return policy period had expired. As Mrs. [redacted] explained in her complaint, she disputed the charge with her bank. When a charge is put under dispute, it is immediately refunded by the bank. The bank then contacts our company to verify whether or not the charge is authorized. When it is verified that the charge is authorized, the charge is reapplied by her bank. We have not additionally billed Mrs. [redacted], the charge in question is her bank reapplying the charge as the dispute is complete and was decided in our favor. We have refunded Mrs. [redacted]'s account in the amount of $43.63, the remainder of the charge, as we value customer satisfaction. The refund will apply within the next 3-7 business days. Although, Mrs. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with...

their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
 Mrs. [redacted] placed her order on 1/9/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 1/24/14 as explained to her in the terms and conditions for which she agreed to. Her second bottle was issued, and she was billed again for $87.63 as of 2/23/14. Mrs. [redacted] contacted our company on 2/24/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the call, the representative refunded all charges on the account, totaling $180.21.  Although, Mrs. [redacted] ordered our product, she has been refunded fully.

The consumer is contacting the wrong company. He states he wants a refund from Jacked Muscle Xtreme, we are not this company. Please have the consumer contact this company directly for assistance.

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
The consumer placed the order on 5/14/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 5/29/14 as explained in the terms and conditions for which they agreed to. [redacted]The consumer contacted our company on 6/11/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. As a courtesy we have refunded the $87.63 back to the customer account The refund will take three to seven business days to credit back. 
 
-- 
Best Regards,
Garcinia Cambogia Slim Fast Support
www.garciniacambogiaslimfast.com [redacted] Del Mar, CA 92014
Customer Service: ###-###-####
Monday - Friday , 8am - 4pm
Pacific Standard Time

Please verify you are contacting the correct company, as we were 
background-color: rgb(255, 255, 255);">unable to locate an account using the information you provided. We are Garcinia Cambogia Slim Fast . Please provide us with the full first and last name, address and the last 4 digits of the credit card on the account, so that we may further assist you. By the consumers own admission, he ordered from two other companies we are not affiliated with. Please have him contact them directly.

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day...

trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
The consumer placed the order on 5/20/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 6/04/14 as explained in the terms and conditions for which they agreed to. [redacted]The consumer contacted our company on 7/07/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $21.90 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back. Our records indicate the customer was billed one time for $87.63. This charge has been refunded in full due to the nature of this complaint. The customer will receive another confirmation email confirming the refund. If the customer has any additional charges she will need to contact the company responsible for the charge. 
 
Best Regards,Garcinia Cambogia Slim Fast Support
www.garciniacambogiaslimfast.com
2658 Del Mar Heights Road #368
Del Mar, CA 92014
Customer Service: ###-###-####
Monday - Friday , 8am - 4pm
Pacific Standard Time

Our records indicate the customer was issued an $89.43 refund as requested on 8/20/14. We cancelled his account from any future shipments or billings at that time and sent the consumer an email...

confirming the refund was issued.
 
Terms and Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Miracle Saffron. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Miracle Saffron is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $89.43 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $89.43. To cancel automatic delivery and billing, call us at 1-855-326-5712 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with...

their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.  We have refunded [redacted]'s $4.95 for shipping as a one time courtesy and closed her account from any future shipments or billings at this time.

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.The consumer placed the order on 03/31/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 04/15/14 as explained in the terms and conditions for which they agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 05/15/14.The consumer contacted our company on 05/19/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent offered to refund 25% of the charge on that same day. However, the customer declined. As a courtesy from our company, we will issue a refund of $87.63 for the May 15th charge. The customer is required to return the unopened bottle to the Del Mar address on the label. The consumer will receive an e-mail confirmation of the refund. The refund will take three to seven business days to credit back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The amount of time it takes for a refund to process depends on your bank. What we show is the account has been refunded $87.63 Trans-ID: [redacted] on 04/24/2014. Generally it takes 3-7 business days for a refund to process, depending on your bank. If the charge has been processed on to a credit card it can take up to 30 days from the date of the issued credit.

Review: After receiving my trial bottle for $4.95 I only had 9 days before being charged $87.63. When I called was told it didn't matter when I received it that I was charged 14 days from the order date. I ask if it could be returned and was told by a rude CSR no, that was the way it was. I ask for a refund and was told there was nothing that I could do. I think that I should have time to try it or be able to return it for a refund. They were very rude.Desired Settlement: I would like to be refunded what I was charged.

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Ms. [redacted] placed her order on 3/17/14. This is when she paid the initial $4.95 and began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 4/1/14 as explained to her in the terms and conditions for which she agreed to. Ms. [redacted] contacted our company on 4/4/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation, no refund was issued because she was outside of her 14 day trial period. As a courtesy, at this time, we have refunded Ms. [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product on a 14 day trial basis and kept that 30 day supply past the trial period, she has been refunded fully in the amount of $87.63.

Review: I ordered some supplements on Jan 8, that had a 14 day free trial, I received them 10 day after the order, They had UPS delivering the package on the 15th to the apartment complex office. I never receive any notification, I was notified of the package when I received another package at the office. I took ownership on Jan 19 and on the 22nd I was charged for both products. I thought I had 14 days to try the product how can you test a product when by their own words it took at least 7 days to arrive at my apartment complex. I called to cancel when I seen two charges and they said I had 14 days from the date shipped. I told them in received the package just 4 days ago, the missing leading advertising is wrong, if I had not replied 14 days after taking the product then I am at fault. But to have over half my trial period used as shipping is completely wrong. I have researched this complaint on this product and there are hundreds of reviews on the same issue. I do not want the product and do not want to pay for this. I never had the chance to adequately test the product.Desired Settlement: I do not want the product and do not want to pay for this. I never had the chance to adequately test the product. Please refund any charges for this product, I can send back the product.

Business

Response:

Please verify you are contacting the correct company, as we were unable to locate an account using the information you provided. We are Garcinia Cambogia Slim Fast . Please provide us with the full first and last name, address and the last 4 digits of the credit card on the account, so that we may further assist you. By the consumers own admission, he ordered from two other companies we are not affiliated with. Please have him contact them directly.

Consumer

Response:

[redacted]