Garcinia Cambogia Slimfast

Review: I went to a [redacted] link to register for a "Free Trial" of the Garcinia Cambogia Slim Fast and only had to pay the shipping and handling. During the registration period at no time did terms or conditions appear. I have gone back into to review again and the same thing, no terms or conditions. I called the company after I noticed a $87.63 charge from my checking account and was told I would not be refunded and it did not matter if I returned the product or not.Desired Settlement: Full refund of $87.63

Business

Response:

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.The consumer placed the order on 03/31/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 04/15/14 as explained in the terms and conditions for which they agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 05/15/14.The consumer contacted our company on 05/19/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent offered to refund 25% of the charge on that same day. However, the customer declined. As a courtesy from our company, we will issue a refund of $87.63 for the May 15th charge. The customer is required to return the unopened bottle to the Del Mar address on the label. The consumer will receive an e-mail confirmation of the refund. The refund will take three to seven business days to credit back.

Review: BACK IN DECEMBER GARCINIA CAMBOGIA SLIM FAST CHARGED MY ACCOUNT FOR $87.63 FOR A FREE TRIAL BOTTLE. I CONTACTED FIFTH THIRD RIGHT AWAY TO DISPUTE THE CHARGES. AFTER A COUPLE OF WEEKS I WAS REFUNDED THE AMOUNT BECAUSE I WAS TOLD THE DISPUTE WAS FINAL AND CLOSED. NOW MONTHS LATER I RECEIVE A LETTER FROM MY BANK SAYING THIS COMPANY HAS TAKEN 87.63 BACK FROM MY ACCOUNT. I FOLLOWED ALL THE POLICIES AND PROCEDURES ON HOW TO RETURN THE PRODUCT FOR A REFUND. NOW THEY HAVE MADE MY ACCOUNT GO INSUFFICIENT AND THEY HAVE TIED UP MY MONEY. TERRIBLE COMPANY FRAUD...I WAS TOLD IF I RETURNED MY PRODUCT BACK AFTER MY 14 DAY TRIAL THEY WOULD REFUND MY MONEY. I DID EXACTLY I WAS TOLD AND SENT THE PRODUCT BACK IN DECEMBER. AFTER THAT I NEVER RECEIVED ANYTHING FROM THE COMPANY OR MY BANK. I UNDERSTAND THIS COMPANIES POLICIES AND PROCEDURES ON THEIR RETURN POLICY. IT IS VERY LENGTHY. HOW CAN THIS COMPANY GET A AWAY WITH CHARGING 87.63 AGAIN. AND NOW I HAVE TO WORRY ABOUTH THIS COMPANY HAVING ACCESS AND DOING THIS MANY TIMES BEFORE I CLOSE MY ACCOUNT. ONCE AGAIN I AM WELL AWARE OF THE POLICY. I FOLLWED IT PERFECTLY. THEY ARE RUDE CUSTOMER SERVICE/ AND THEY HAVE A PRODUCT THAT NOT ONLY WORKS BUT YOU CAN'T TRUST. AND THIS COMPANY STEALS YOUR MONEY RIGHT FROM YOUR ACCOUNT.Desired Settlement: I JUST WANT MY REFUND $87.63 AND I WANT A LETTER STATING THEY CAN NOT REOPEN THIS CASE AND CHARGE MY CARD ANYMORE.

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mrs. [redacted] placed her order on 11/11/13. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 11/25/13 as explained to her in the terms and conditions for which she agreed to. Mrs. [redacted] contacted our company on 11/29/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the call, the representative partially refunded the charge of $87.63 in the amount of $44.00, as her return policy period had expired. As Mrs. [redacted] explained in her complaint, she disputed the charge with her bank. When a charge is put under dispute, it is immediately refunded by the bank. The bank then contacts our company to verify whether or not the charge is authorized. When it is verified that the charge is authorized, the charge is reapplied by her bank. We have not additionally billed Mrs. [redacted], the charge in question is her bank reapplying the charge as the dispute is complete and was decided in our favor. We have refunded Mrs. [redacted]'s account in the amount of $43.63, the remainder of the charge, as we value customer satisfaction. The refund will apply within the next 3-7 business days. Although, Mrs. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.

Review: When ordering a trial of the product you have 14 days to call and cancel. On the 15th day is when charges will occur. NOT SO! They charge on day 14 and refuse to return funds. If you email them a pre-written email returns to you that someone will respond to you in 24-48 hours. If you call, they are rude on the phone and argue about the date of cancellation.Desired Settlement: I want the full amount charged to my account returned to me as I canceled within the allotted time frame.

Business

Response:

Dear [redacted],

This is in response to a request for our response from 11/19/2013. The response to [redacted] or [redacted] in our system was processed back to you on 12/04/2013. We issued a refund of her $4.95 as she had not been charged the full retail price of the product yet. We also cancelled her from everything further. Here is the response we sent to you in the mail:

Revdex.com

4747 Viewridge Ave. Suite 200

San Diego, CA 92123

To the Revdex.com of San Diego California

To the Attention of [redacted],

At Garcinia Cambogia SlimFast every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th. The customer has the ability to cancel at any time by calling customer service or emailing [email protected].

If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly ongarciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

The consumer placed the order on 11/5/13. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. The 14-days are automatically counted down from the original order date. There was an attempt to charge the consumer for the product on 11/19/13, which was declined by the consumer's bank. The consumer contacted our company by e-mail on 11/19/13 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. The account did not actually charge the consumer, and it was cancelled within the 14-day trial period as per our terms and conditions. The consumer would have received an e-mail confirmation of the cancellation. As a courtesy, we have issued a refund of the $4.95 shipping and handling charge back to the customer.

Sincerely,

Garcinia Cambogia SlimFast

Review: I ordered these pills on 2/13/2014, and they arrived on the first of March. When I ordered these I printed out everything, and I wanted to try it out. Nothing came with is saying I would be charged, and the trial said it was free. They sent me a card in there stating that it would $87/mo after my free trial. The guy I called at the company told me they tried to charge my card before I even received my sample. I told them they should have been honest with me, and this should have been a free sample and only pay $4.95 for the shipping. Nothing told me that it would be an addition $87/mo when I signed up, and it only told me that once the item got here. If I accept the bottle that is when they will charge, so I am going to send this bottle back unopened.Desired Settlement: I want this company to stop their false advertisement, and I do not want to be charged the $87 for this item I am now sending back. I do not want my charge card charged this amount.

Business

Response:

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We have refunded [redacted]'s $4.95 for shipping as a one time courtesy and closed her account from any future shipments or billings at this time.

Review: Called the customer service number several times and no one will call me back. trying to get refund for product.

I ordered this product on May 24th 2014

order number: [redacted] after waiting for over a week and a half I went and bought another product at a local store. When I finally got the product in the mail I tried calling customer service number and was on hold for over 30 min waiting for someone to answer. I finally sent an email and the person that responded asked what number I called from and I gave it to them and they state that they never had that number on record as ever calling. They proceeded to argue with me about this basically saying I had never called. They did send me a cancellation email but when I tried to inquire about getting a refund for the product they would not answer. I called last week July 2nd and asked someone to call me back regarding a refund and never heard back. I called again to day and waited on hold and finally left another message. they have deducted a total of $106.23 from my checking account and I have not even opened or broken the safety seal on the bottles and I want my money back.Desired Settlement: I want my $106.23 refunded in full as I have not opened the bottles and the safety seal is still in place and not tampered with.

Business

Response:

If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We record all calls for assurance quality purposes. When the consumer contacted us to cancel we did not have any previous calls or emails indicating they wanted to cancel. On 7/09/14 the consumer spoke with one of our representatives and requested a refund for $24.63 which was billed to her account on 6/23/14 as part of our monthly membership program. We refunded the charge outside the customers return policy as a courtesy. At this time we have refunded the initial charge of $58.97 due to this complaint as a satisfaction guarantee.

Review: A trial of the product was ordered by me. There is a 14 day cancellation window. I emailed and called on the 14th day only to find out that they had already billed my account - PRIOR to the 14 days ending. I have the email verification of when the order was placed and am capable of counting out 14 days. They are disrespectful on the phone and will not return funds that they should not have taken out in the first place.Desired Settlement: I want the full amount they withdrew from my account to be returned to me.

Business

Response:

Revdex.com

4747 Viewridge Ave. Suite 200

San Diego,CA 92123

To the Revdex.com of San Diego California

To the Attention of [redacted],

At Garcinia Cambogia SlimFast every customer is given the right to try their first 30 day supply without

charge for the first 14 days. After the 14 day trial period,if the customer is unsatisfied with their

product,they are to return the remainder postmarked for return within their 14 day trial period and also

contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply

after the 14 days,they are automatically billed for their product on the 15th. The customer has the

ability to cancel at any time by calling customer service or emailing

[email protected].

If a customer needs to contact customer service, the phone number is listed on

garciniacambogiaslimfast.com,the product,the pamphlet, and the package the product is shipped in.

The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have

ordered their product.The customer has to also click "I agree to the terms and conditions" twice before

the order is processed. If the customer does not "agree" to the terms,the order will not process. The

terms and conditions are disclosed directly on the ordering website not only on the bottom of the first

page,but also highlighted in a large white box on the second page where the customer inputs their card

information as well as sent out with the product.

The consumer placed the order on 11/5/13. This is when they paid the initial $4.95 and this began the

14 day trial period to sample from the initial 30 day supply.Since there was no notification of a request

for cancellation and/or a returned product during the allotted trial period,the consumer was

automatically billed for the 30 day supply on 11/19/13 as explained in the terms and conditions for

which they agreed to.The consumer contacted our company on 11/19/13 with a request for

cancellation. The account was canceled immediately as instructed and they were sent a confirmation

email confirming the cancellation. Based on the information provided in the e-mail,the customer

service agent refunded the charge of $87.63 on that same day,11/19/13.The consumer would have

received an e-mail confirmation of the cancellation and refund. The refund will take one to two business

days to credit back.

Sincerely,

Garcinia Cambogia

Review: The company had charged me $4.95 for a free sample and then billed me again for another $87.63Desired Settlement: I would like to get my $87.63 back.

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mr. [redacted] placed his order on 03/06/14. This is when he paid the initial $4.95 and this began his 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 03/21/14 as explained to him in the terms and conditions for which he agreed to. Mr. [redacted] did not attempt to contact our company with a request for cancellation. This is the first contact we have had regarding the account. We have refunded Mr. [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although the consumer ordered our product, he has been refunded fully in the amount of $87.63.

Review: I was misled on line by this product advertisement. The ad stated that you would only shipping for $4.95 which I agreed to however I never received any further notification via email or otherwise that additional charges would be made or shipped. I then received 2 charges on my credit card for $87. I contacted them and they stated that I agreed to these terms when ordering however I do recall reading to ensure there was no guarentee enrollment. Turns out there is. What they showed me is not the same thing I ordered or confirmed. I used the trial and it did not work and I NEVER would have agreed to paying $87/month for a product I don't use. In addition, the next bottle is on its way and they will not accept it as a return stating I agreed to it already. This is poor business practice.Desired Settlement: I want a refund if not for the full amount but for atleast the bottle I plan to return when it arrives.

Business

Response:

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: On February 6th I came across an ad for a 14 day trial of Garcinia Cambogia Slim Fast - the website ( https://garciniacambogiaslimfast.com/trial ) states you pay $4.95 for a 30 day supply of Garcinia Cambogia to trial. My account was charged 4.95 on February 6, 2014. I was then charged $87.63 today. When I contacted them they stated that the trial is just to start a membership program with monthly charges. No where on the internet page offering the "trial" does it state that you are going to be charged $87.63 in addition to the $4.95. No where does it state that you are starting a membership with recurring costs. When I called the customer service they stated that it is better to call them before ordering so things are clear. Why offer the form to fill out for trial? Why not just clearly state on the website that it is to START a membership with RECURRING fees? Why not make it clear that you have to call BEFORE day #14 to cancel said membership? The customer service person stated that it does lay that out under the "terms and conditions" link, which is pages long. I never opened the trial bottle I received, so if I pay to return it they will refund the $87.63. They will not refund the $4.95 for the trial that I never actually tried. I would like to have the full amount of my money returned. I don't feel I should even have to return the trial bottle, and pay more in the process, just to get the refund. From reading other complaints I am not the first or only person who has been misled by the promise of a full month trial for $4.95. I would like to see the website redesigned to CLEARLY STATE just what someone is getting with their TRIAL. I believe this company has purposefully misled people to bilk them out of money.Desired Settlement: I would like an apology and a FULL REFUND of $87.63 PLUS the $4.95. For the sake of others I would like to see the website & trial policy made more clear.

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I was charged for a product that I never received.

I ordered a trial supplement from Jacked MuscleX, Del Mar,CA. The trial was 14 days and if you liked it you kept it and would be billed $89. If you didn't you were to call within 14 days to cancel. I waited and waited for this product to arrive and just figured it was taking a long time from California to North Carolina. I never received the product trial and was charged $89 on the 15th day after I requested the trial. I never had an opportunity to try it and cancel as I never even received it. I contacted the company and they basically sad it was too bad, that I should have called before the 15th day and they'd give me a refund of half the $89, a $44.50 refund. How can I know to call if I'm still waiting for the product to come in the mail? They charged my card on August 22nd and refunded just half, at $44.50, on August 22nd.Desired Settlement: I'd like the other half of my money, $44.50. I am being charged for a product that I never received.

Business

Response:

Our records indicate the customer was issued an $89.43 refund as requested on 8/20/14. We cancelled his account from any future shipments or billings at that time and sent the consumer an email confirming the refund was issued.

Review: by phone this company offered me 1 trial bottle of product for 4.95 shipping.I had 2 weeks to try product and then I could cancel any future product orders.when I cancelled they tried to get me to send the unused product back or pay 74.95 for the "free" sample.I informed them that I wasn't doing either.this company also gave my personnal info to a company called miracle saffron,who then called me to offer their product.Desired Settlement: have this company investigated for false advertising and not charging my credit card any more charges.

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mr. [redacted] placed his/her order on 03/26/2014. This is when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Mr.[redacted] emailed our company on 04/10/2014, to cancel his 14 day trial. We then explained he can either keep the remainder of the first bottle for the discounted price of $74.49, or send back the remainder at the end of the trial for no charge. Mr. [redacted] still hasn't sent back the remainder of the bottle, as it states in our Terms and Condition he agreed to on the website. We've closed his account so he wouldn't be billed on 04/10/2014, as he requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I returned a product to this company but they did not refund my account and continue to send me product and debit my account that I do not want and I had called and cancelledDesired Settlement: I want to have my account refunded the amount the deducted

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I sent for a product with a 14 day trial stipulation. I received the product and began to use it but I was charged a large amount before the 14 day trial was even up! I contacted the company and they stated that the mailing time is inclusive with the 14 day trial but when I ordered it, the terms did not stipulate that when I purchased it on line. So they charged my card the large amount before it's time! I contacted the company several times to either get my money returned or discounted in some way especially since I was not satisfied with the products results. When I called the third time, the person I spoke to would not let me speak to a supervisor and they hung up on me.Desired Settlement: To reverse my money back to my card and I will gladly send back the unused portion of the product.

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Ms.[redacted] placed her order on 03/27/2014. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from his/her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms.[redacted] was automatically billed for his/her 30 day supply on 04/11/2014 as explained to her in the terms and conditions for which she agreed to. Ms.[redacted] contacted our company on 04/12/2014 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming his/her cancellation. We have no record of Ms.[redacted] calling any other time than 04/12/2014. We have refunded Ms. [redacted] account in the amount of $87.63 as we value customer satisfaction. Although, Ms.[redacted] ordered our product, she has been refunded fully in the amount of $87.63.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I will honor this providing that this company fully refunds my money as I requested during a previous conversation. As of April 24, 2014, that refund does not show. In addition, this company is lying because if in fact, they practiced sound customer service and value customers then they would not have hung the phone in my ear and treating me rudely. As far as their terms and conditions that I agreed to, the terms I read on the website indicates a 14 day trial, which to me means I get to trial the product for 14 days. Their terms did not indicate any where on that website that the 14 day trial begins the day that it is ordered! I did not receive the order until 4-5 days after the day I ordered it! So their terms and conditions are misleading and a bait and switch! Lastly, The times I spoke to a representative, they were very rude, condescending and basically told me your out of luck! That is why I reported it!

Regards,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I filed a complaint # [redacted] to you about this company. I received a response from you, which you received from the company. The company stated that they were going to reimburse money back to me and the email the I received from them substantiates that, however that was on the April 24, 2014 and I have not received the reimbursement from them as of today! Please contact this company again to find out where my reimbursement is. I had accepted this resolution based on the fact that this action would be done. But it hasn't been done!

Put the money that they debited out of my account before the 14 day trial was up and they stated on April 24th, 2014 that they reimbursed me but it is not back to my account!

Regards,

Business

Response:

The amount of time it takes for a refund to process depends on your bank. What we show is the account has been refunded $87.63 Trans-ID: [redacted] on 04/24/2014. Generally it takes 3-7 business days for a refund to process, depending on your bank. If the charge has been processed on to a credit card it can take up to 30 days from the date of the issued credit.

Review: A 30 day trial of the product was ordered by me. Normally you would think that you had 30 days for the trial. However when I called, after seeing the charge on my checking account, I was told there was a 14 day cancellation window which is counted from the day that you have ordered, before you have gotten the pills. Not only does this business practice a sham in advertising, but one has to hunt for the full terms and conditions of ordering. These terms and conditions should be in plain sight right next to ordering the trial. This company is very disrespectful on the phone and will not return funds that they should not have taken out in the first place.Desired Settlement: I want the full amount they withdrew from my account to be returned to me.

Business

Response:

To the Revdex.com of San Diego California

To the Attention of [redacted],

At Garcinia Cambogia SlimFast every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th. The customer has the ability to cancel at any time by calling customer service or emailing [email protected].

If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly ongarciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

The consumer placed the order on 11/10/13. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply at $87.63 on 11/24/13 as explained in the terms and conditions for which they agreed to. The order includes a monthly membership, which rebilled for the consumer on 12/24 at the second charge of $87.63.

The consumer then contacted the company on 12/26 with a request for cancellation and refund. During the phone call, the consumer verified they were upset and wished to have a refund, but the call dropped. When the representative attempted to call the customer back, the calls would not connect and the account was notated regarding this call. We did not receive any other confirmation from the customer regarding the account to assist her. As we are invested in full customer service, we have issued refunds for the two charges of $87.63 applied on 11/24/13 and 12/24/13 as a courtesy from the company. The customer is welcome to keep both products from the company for any inconvenience.

To verify the orders, here are the terms and conditions the customer originally agreed to twice before placing the order:

Terms and Conditions:

You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Garcinia Cambogia Slim Fast. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Garcinia Cambogia Slim Fast is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at ###-###-#### and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at ###-###-#### or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Sincerely,

Garcinia Cambogia SlimFast

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

*I have received credit to my account for the charges made by Garcinia .*

Business

Response:

We have reviewed the consumer's account and verified that the two charges of $87.63 have been issued as full refunds back to the customer, and they have also been disputed. We would appreciate more information as to why the consumer is unsatisfied with this result, as there was no information provided. We greatly appreciate a chance to further assist the customer and ensure she is completely satisfied.

Review: I contacted the company numberous times, within the 14 day trial period, to cancel the product. I was placed on hold then put into a voicemail with no return phone call. My credit card was charged numerous times for $87.63. I did not get a response to my email or voicemail until I was given a different telephone number from my credit card company. Somehow, when dispute the charges with my credit card company - they provided me with a different number from their investigation. I spoke to an individual who then proceeded to rectify the situation.

Business

Response:

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I ordered two bottles of muscle building vitamins from jacked muscle extreme. This was supposed to be a free sample, only pay shipping and handling, which I agreed to. One week after receiving them my bank account was charged $89.00 for each of the two bottles received. I called the company to see about getting money back and sending the product back to them ( product never been opened). The company then refused and told me that they don't do any kind of refundsDesired Settlement: Just want to return unopened product to company and get my $178.00 back. I don't care about the shipping and handling charges that I agreed to

Business

Response:

The consumer is contacting the wrong company. He states he wants a refund from Jacked Muscle Xtreme, we are not this company. Please have the consumer contact this company directly for assistance.

Review: I recently participated in a 14 day trial of the dietary supplement Garcinia Cambogia Slim Fast.

The order (on-line) was placed on January 15, 2014 and I received the Product on Monday January 20, 2014.

I was led to believe the actual trial would last for 14 days rather than 14 days from the date of order. Due to severe stomach cramping, I attempted to cancel the order/service (by email) on January 30, 2014 and I did receive a confirmation that the email was received. However on February 5, 2014 I was informed (by my bank) that Garcinia Cambogia Slim Fast had charged me $87.69. I contacted the company and they stated that they had no record of my ever cancelling the order/service and so charged me for the full product cost.

I believe that there marketing practices are very deceptive in that they start the trial as of the date of purchase rather than the date of receipt. How can a trial begin when the product has not been delivered. I believed that a 14 day trial indicates that you are allowed to use the product for 14 days not 10.Desired Settlement: I would like a full refund ($87.69) of my money.

Thank you

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mr. [redacted] placed his order on 1/15/14. This is when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 1/30/14 as explained to him in the terms and conditions for which he agreed to. We currently have no record of an email sent from Mr. [redacted] in our records. Otherwise his account would have been closed as of that date. Mr. [redacted] contacted our company via phone on 2/5/14 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation. Based on the nature of the call, the representative refunded $44.00, as the product was outside its return period. We have refunded Mr. [redacted]' account in the remaining amount of $43.63 as we value customer satisfaction. Although, Mr. [redacted] ordered our product, he has been refunded fully in the amount of $87.63.

Review: AFTER PLACING A ONLINE ORDER AND CANCELLING AT THE SAME TIME - BEING CHARGED FOR PRODUCTS THAT WAS NEVER RECEIVED - CUSTOMER SERVICE WAS CALLED TO CANCEL PRODUCTS AFTER BEING CHARGED FOR MONTHLY FEES. CUSTOMER SERVICE WAS HELPFUL UNTIL IT BECAME TO REFUND FEES. OFFERED A PARTIAL REFUND AND ASKED TO RETURN SOMETHING WE DO NOT HAVE.Desired Settlement: A FULL REFUND OF 272.87 AND TO BE REMOVED OFF ALL FURTHER EMAILS OR ADVERTISING

Business

Response:

At Garcinia Cambogia Slimfast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mr. [redacted]'s wife placed her order on 03/23/2014. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from his/her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 04/07/2014 as explained to her in the terms and conditions for which she agreed to. Mr.[redacted] contacted our company on 04/15/2014 with a request for cancellation, and states that they did not receive the product. We issued a 50% refund, and kindly asked that they track the package and call us back. They still have no attempt to track the package and call us back to let us know what happened to the package that was delivered to their address. Her account was cancelled as instructed and she was sent a confirmation email confirming her cancellation.We have refunded Mrs.[redacted] account in the amount of $43.81 as we value customer satisfaction.

Review: I ordered some pills through this company on 6/4/2014. I have not received the product yet and they charged me almost $150 dollars. when I check the ups tracking number I was provided it says they product has not been picked up threw ups . I have placed numerous phone calls to the company trying to resolve this issue I have not received any phone calls or emails back. I feel as is I have been scammed by this company.Desired Settlement: I am requesting a full refund to my bank account on which the money was taken from.

Business

Response:

At Garcinia Cambogia Slim Fast we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. Mr. [redacted] placed the order 06/03/2014 for our largest package of Garcinia Cambogia Slim Fast 3 Month Supply Plus Two Free at $144.95 with no shipping and handling costs. On 06/17/2014 Mr. [redacted] contacted our customer service department via email inquiring about where the order was. It was at that time we informed Mr. [redacted] there was a back order for the product, that his order was successfully shipped out on 06/16/2014 and that UPS.com would not have updated his online tracking information for another 48 hours, As previously stated we do value all of our customers here at Garcinia Cambogia Slim Fast. We will refund him the $144.95. Mr. [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.garciniacambogiaslimfast.com ).

Review: I ordered a 14 day weight loss trial product for $ 4.95.It was a 30 day supply. I did not start product for 2 weeks after the order date. Upon balancing my checkbook, I noticed a charge for $87.63 from this company. In researching the charge, I was told it was an auto ship. I immediately canceled, but they refused to issue a refund. I sent the remaining product back{36 of 60}. I contacted my bank to try to get a refund. The company refused, stating it was past the 14 days.The trial starts the day you order! It does,t matter when you get your order or start.I assumed I had 14 days to see if the product worked. Not. On the main website it states 100% guarantee. I was not satisfied with product. You have to look at the terms to actually see all the deceitful practices.I agree I should have read the terms , but they were confusing when I did go back to read them. I want my money back. They got their product back.Desired Settlement: $87.63 refund. This website should be shut down and Dr.Oz should be put out of show business for promoting these products that end up costing consumers lots of money.

Business

Response:

At Garcinia Cambogia Slim Fast, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on garciniacambogiaslimfast.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on garciniacambogiaslimfast.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

The consumer placed the order on 5/14/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 5/29/14 as explained in the terms and conditions for which they agreed to. [redacted]The consumer contacted our company on 6/11/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. As a courtesy we have refunded the $87.63 back to the customer account The refund will take three to seven business days to credit back.

--

Best Regards,

Garcinia Cambogia Slim Fast Support

www.garciniacambogiaslimfast.com [redacted] Del Mar, CA 92014

Customer Service: ###-###-####

Monday - Friday , 8am - 4pm

Pacific Standard Time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,