I apologize for the shipping delaysA refund back to the credit card in the amount of $was completed on 05/22/The order dis also ship in full on 05/20/and delivered on 05/26/17.Please let me know if I can be of any additional assistance.Kim J***Michigan Bulb Customer Dispute
Resolution
Ms***,
I have forwarded this account to our Payment Service Department for reviewI show the order was turned over for Collection on 02/16/16, and a $payment by check being received on 02/17/I will see if we can get this straightened out
Kim J***
Customer Dispute
Resolution
Breck's
I haven't seen a shipping credit and haven't received my refund check for the products that were out of stock. I'm satisfied with the response, and the 50% off keycode, and I will accept the response as soon as I receive the credit and refund check. Thanks, If there is a problem, I understand I can reopen the complaint.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
RE: ID ***Ms***, There are two orders that were turned over to Collection the end of March, Spring Hill Nursery Order: *** Fleur-De-Lis Reblooming Iris Colleciotn $with S/H, which shipped out on 09/04/and delivered 09/06/The other order is Breck's ***
Rainbow Iris and Baltik Iris Collections $with S/H which shipped out on 09/17/and delivered 09/19/We send statements out for over months (before and after delivered), and did not hear anything from you regarding either order until the email received 03/or 04/01/Unfortunately, the orders cannot be written or balanced off. We will be able to reship the order once the balance due is paidAgain, I apologize, but we had no contact regarding these orders prior to them being turned over for collectionWe did not receive any of the correspondence mailed backThank you,*** ***; Customer Dispute Resolution; Breck's and Spring Hill Nursery Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: I have previously complained about this company to the Revdex.com and the resolution was that the company told the Revdex.com that they would stop contacting me, sending catalogs, or any other way of communicationToday, once again, I have received another catalog from there Spring Hill companyI am sick to death of complaining about themThis issue has been going on a year and they are passifing both me and the Revdex.com.Once again my catalog lists an "Easy number" ***, an "Offer Code" *** as well as my name and addressThey just won't stop, and I now consider this harassmentI have phoned them, emailed them, and filed a complaint already with the Revdex.comWhat do I have to do to stop this harassment?TranslateDesired Resolution / OutcomeDesired Resolution: No further contact by the businessNo further contact by the businessselectDesired Outcome: I feel that it is to no avail to ask them to stop because they are only apeasing meThere has to be a way to make them liable for their actionsThey have disregarded any request by both of us
Regards,
*** *** 3/13--Additional information:Dear Revdex.com,After contacting you about the harassment from this company, they now have started sending catalogs to my husband *** *** at this same addressHe has never received anything from them until I contacted youI believe they are targeting senior citizens and this needs to stopThey stated they would no longer send anything to my home, and collectively, my husband and I have received catalogs within weeks with the "Spring 2017" edition printed on themThey include "*** Bulb company, Spring Hill Nursery, etcI am a my wits endThey need to stop harassing and targeting seniorsThis is outrageousAre they going to start sending catalogs and other junk mail in my grandchildren's names nextPlease make them stop...I am begging youI have tried to no avail.Thank you,*** ***
Ms***, I want to apologize for all the issues you and your mother have had with ***While we are experiencing many problems because of a Warehouse move, you should never be denied speaking with a supervisor
I forwarded the orders to a Warehouse supervisor, and they are
processing the orders for shipment right nowI believe there was a problem with the credit card entered on the order placed on 11/3/again because I saw a decline when I was checking the status this morning
The original order placed November 3rd (***) was $159.92, and I had reduced the pricing to total $as a courtesy for all issues you have experiencedWhen I saw that there was again the credit card problem, I credited the entire order so there will be no charge for that order
I will let you know as soon as the orders process and ship out and will send the tracking information as well
Again, please accept our apologies, any time you have an issue, and call between our US Contact Center hours of 8:- 6:pm, you can ask to be transferred to the States to speak with a supervisor
Please do not hesitate to contact me if you need any additional assistance or have any questions or concerns
*** ***
Revdex.com Customer Dispute Resolution
***
***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I have not heard from the company yet, but will only accept that I do not have to pay anything since most plants did not bloom
Mrs***, I apologize for the confusionGardens Alive does not sell any customer names to anyoneWe do however use our customer database to send out other catalogs from our own companies (Gardens Alive, Gurneys, Henry Fields, Spring Hill Nursery, Michigan Bulb, Brecks, etc)When you ask, I removed you from every internal (our companies) brandsWe do purchase names from outside entities that sell lists, which is where we apparently received your nameWe cannot remove you from outside companies, the individual has to do that.Please let me know if I can be of any other assistance.Thank you,Kim J***, Customer Dispute Resolution
Refund checks from the business were not anything that I asked for and certainly not an acceptable resolution of my complaintWhat I asked for was to stay in their customer base and for a written excuse from their president for the offence that they caused to meThere was absolutely no follfrom the business on neither of my two requests
Mr***,
I apologize for the confusion, and but want to clarify the Buy Get Free Wow Supreme OfferAs stated, the price includes shipping and handling but the shipping price is priced with the weight of the bags per our website informationShipping for bags of lb Wow is $and
$for BagsI am including prices show the Buy get offer, and the actual cost with ordering bags and bags
Please let me know if you need any additional informationIf you would like to place an order, the key code for the offer is ***, and the item number is ***Your order total would be $We do offer the club membership which gives you 10% off the order and any future orders for yearItem #*** $Purchasing this when order the Wow special actually pays for the membership
$Wow Special
$Club Membership
Merchandise Total $but the discount of $takes your order total down to $which is $cheaper than the original offer, and you have the 10% discount for year on top of any other coupon or other discounts
Please let me know if I can be of any additional service
Thank you,
Kim ***
Gardens Alive
Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is misleading advertisingWhen I price the cost per bag of the product, the cost is approx$for bags (not including shipping)Garden's Alive ad indicates that the price is buy 3, get one free including shippingTherefore the price should be bad cost of approx$The Garden Alive price for this offer is $I agree that shipping is ~$which makes up the difference as they stateUnfortunately, their advertising states buy get free including shippingGiven their price, in reality, they are either giving one free bag or they are giving free shipping - not both, as their misleading ad statesI would like them to remove or change the ad statement to indicate the truth and remove the misleading nature of the ad
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
*** ***,I apologize for the confusion, but the website and the offer you are referring to does not mention 'Buy One Tree Get One Free'The website does say ' *** *** Tree - Standard 2-Ft*** For each offer ordered, get tree'It is letting you know that you get tree
for the price or offerI located the chat in question and am including it as well as the information from the website. Please let me know if I can be of any additional assistance. *** ***, Customer Dispute Resolution; Gurney's
[A default letter is provided here which indicates your acceptance of the business's response If
you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***,
I have forwarded your concerns to our Marketing Department for reviewI have included two Emails sent out March 2nd, and 3rd along with the website informationThe offers are not stating that both the shipping and bag of Wow Supreme are free, but I do understand your point as well
The Emails state the 'Buy Wow Supreme, get Bag Free', but doesn't clarify any S/H informationWhen you go to the Website using the 'Shop Now' link on the Email, the offer shows that the price of $Includes Shipping Charges, but isn't clear on the Shipping Costs
I have suggested that future offers state the cost of the product and the cost of the Shipping and Handling, including the Overweight Charges, so that the offer is clear about what customers are paying for.
I do apologize, and want to offer 50% a future orderUse Key Code *** and you will receive 50% off site wide on our website, or you can call our Customer Service Department and place an order using that keycodeWhile you cannot combine offers such as Buy get free, or Coupon offers ($of $Orders, Etc), I was placing a test order to see what type of pricing I could get for you if you would like to place an order for the Wow SupremeUsing your current account # (***), Key Code (*** - 50% Off), and Item # (Buy Get $199.80) Wow Offer reduced the Bags of Wow to $It put a $S/H charge , the total charge for Bags of Wow Supreme came up to $107.85. I tried using the same key code offer with bags of Wow Supreme (Item # 4894)The pricing on the bags came up to $97.90, but added S/H and Overweight S/H which increased the total to $
If you would like to place an order, or have any additional questions, please do not hesitate to contact myself or our CS DepartmentYou can also email me directly at *** if you would likeI am out of the office on Wednesday, but will be back Thursday, April 7th
Both ways of ordering below, will give you - lb bags of Wow Supreme
Ordering Bags of Wow Supreme using Key Code ***, and Offer of Item # ($99.90) and S/H of $7.95 will total $
Ordering Bags of Wow Supreme using Key code *** and Offers of Item # ($97.90) and S/H of $will total $
We are currently processing refunds or all your replacement certificates that were issuedAll but the two issued on 06/11/were also used on new orders placed (and shipped) this springUnfortunately, we are unable to make any changes to your current account status with Gurney's and Michigan BulbYou should have your refund checks within the next 10-days
Again, I apologize,
Kim J*** Gurneys Seed & Nursery
Ms***, I apologize your Big Rainbow tomato plants arrived in poor conditionThe order information online has the item and ship information but does not list the individual prices, which can be frustratingThe cost of this item was $because the order was placed with a 50% off offer
I apologize, I'm not sure why you could not reach anyone in our customer service department, we are open hours a day, days a week with overflow call centers to handle calls as wellI did not see any call log information in your account eitherDid you email our customer service department from our website? I could not locate any emails with the email address provided.I have requested the refund of $in full which normally takes 3/days for your bank to processUnfortunately, we are finished shipping for this season, so I was unable to reship the itemsPlease see the attached information and let me know if there is anything else you need.Thank you,*** *** Revdex.com Customer Dispute Resolution Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have removed the account number *** - *** *** from all our mailing lists, and made sure all email information was removed as wellYou should not receive any other mailings/emails with that account number or information on itYou may be on a mailing list in the future that we may
purchase if you are not removed from the lists that are soldIf you receive a mailing with a temporary account number (normally a letter followed by numbers), please contact Mail Preference Center - Direct Marketing Association - ** *** *** *** ** *** *** *** *** ***which is where we purchase mailing lists from. Thank you,*** ***Gardens Alive/*** *** *** Customer Complaint Resolution
Ms***,
I apologize for the delay in shipment of your orderDue to unforeseen circumstances with our recent warehouse move, we have had large delays in shippingI do see where your order shipped out on 12/07/and show that it should deliver by end of day on Monday 12/12/I did want to
clarify the information regarding your credit card being chargedWe do not charge your credit card until your order is processing for shipmentI show your credit card was charged on 12/as wellI am including copies of your order, and AR screen as well as your Fed Ex tracking information
Please let me know if I can be of any additional assistance
Thank you and Happy Holidays,
*** ***, *** Customer Dispute Resolution
I apologize for the shipping delaysA refund back to the credit card in the amount of $was completed on 05/22/The order dis also ship in full on 05/20/and delivered on 05/26/17.Please let me know if I can be of any additional assistance.Kim J***Michigan Bulb Customer Dispute
Resolution
Ms***,
I have forwarded this account to our Payment Service Department for reviewI show the order was turned over for Collection on 02/16/16, and a $payment by check being received on 02/17/I will see if we can get this straightened out
Kim J***
Customer Dispute
Resolution
Breck's
I haven't seen a shipping credit and haven't received my refund check for the products that were out of stock. I'm satisfied with the response, and the 50% off keycode, and I will accept the response as soon as I receive the credit and refund check. Thanks, If there is a problem, I understand I can reopen the complaint.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
RE: ID ***Ms***, There are two orders that were turned over to Collection the end of March, Spring Hill Nursery Order: *** Fleur-De-Lis Reblooming Iris Colleciotn $with S/H, which shipped out on 09/04/and delivered 09/06/The other order is Breck's ***
Rainbow Iris and Baltik Iris Collections $with S/H which shipped out on 09/17/and delivered 09/19/We send statements out for over months (before and after delivered), and did not hear anything from you regarding either order until the email received 03/or 04/01/Unfortunately, the orders cannot be written or balanced off. We will be able to reship the order once the balance due is paidAgain, I apologize, but we had no contact regarding these orders prior to them being turned over for collectionWe did not receive any of the correspondence mailed backThank you,*** ***; Customer Dispute Resolution; Breck's and Spring Hill Nursery Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: I have previously complained about this company to the Revdex.com and the resolution was that the company told the Revdex.com that they would stop contacting me, sending catalogs, or any other way of communicationToday, once again, I have received another catalog from there Spring Hill companyI am sick to death of complaining about themThis issue has been going on a year and they are passifing both me and the Revdex.com.Once again my catalog lists an "Easy number" ***, an "Offer Code" *** as well as my name and addressThey just won't stop, and I now consider this harassmentI have phoned them, emailed them, and filed a complaint already with the Revdex.comWhat do I have to do to stop this harassment?TranslateDesired Resolution / OutcomeDesired Resolution: No further contact by the businessNo further contact by the businessselectDesired Outcome: I feel that it is to no avail to ask them to stop because they are only apeasing meThere has to be a way to make them liable for their actionsThey have disregarded any request by both of us
Regards,
*** *** 3/13--Additional information:Dear Revdex.com,After contacting you about the harassment from this company, they now have started sending catalogs to my husband *** *** at this same addressHe has never received anything from them until I contacted youI believe they are targeting senior citizens and this needs to stopThey stated they would no longer send anything to my home, and collectively, my husband and I have received catalogs within weeks with the "Spring 2017" edition printed on themThey include "*** Bulb company, Spring Hill Nursery, etcI am a my wits endThey need to stop harassing and targeting seniorsThis is outrageousAre they going to start sending catalogs and other junk mail in my grandchildren's names nextPlease make them stop...I am begging youI have tried to no avail.Thank you,*** ***
Ms***, I want to apologize for all the issues you and your mother have had with ***While we are experiencing many problems because of a Warehouse move, you should never be denied speaking with a supervisor
I forwarded the orders to a Warehouse supervisor, and they are
processing the orders for shipment right nowI believe there was a problem with the credit card entered on the order placed on 11/3/again because I saw a decline when I was checking the status this morning
The original order placed November 3rd (***) was $159.92, and I had reduced the pricing to total $as a courtesy for all issues you have experiencedWhen I saw that there was again the credit card problem, I credited the entire order so there will be no charge for that order
I will let you know as soon as the orders process and ship out and will send the tracking information as well
Again, please accept our apologies, any time you have an issue, and call between our US Contact Center hours of 8:- 6:pm, you can ask to be transferred to the States to speak with a supervisor
Please do not hesitate to contact me if you need any additional assistance or have any questions or concerns
*** ***
Revdex.com Customer Dispute Resolution
***
***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I have not heard from the company yet, but will only accept that I do not have to pay anything since most plants did not bloom
Mrs***, I apologize for the confusionGardens Alive does not sell any customer names to anyoneWe do however use our customer database to send out other catalogs from our own companies (Gardens Alive, Gurneys, Henry Fields, Spring Hill Nursery, Michigan Bulb, Brecks, etc)When you ask, I removed you from every internal (our companies) brandsWe do purchase names from outside entities that sell lists, which is where we apparently received your nameWe cannot remove you from outside companies, the individual has to do that.Please let me know if I can be of any other assistance.Thank you,Kim J***, Customer Dispute Resolution
Refund checks from the business were not anything that I asked for and certainly not an acceptable resolution of my complaintWhat I asked for was to stay in their customer base and for a written excuse from their president for the offence that they caused to meThere was absolutely no follfrom the business on neither of my two requests
Mr***,
I apologize for the confusion, and but want to clarify the Buy Get Free Wow Supreme OfferAs stated, the price includes shipping and handling but the shipping price is priced with the weight of the bags per our website informationShipping for bags of lb Wow is $and
$for BagsI am including prices show the Buy get offer, and the actual cost with ordering bags and bags
Please let me know if you need any additional informationIf you would like to place an order, the key code for the offer is ***, and the item number is ***Your order total would be $We do offer the club membership which gives you 10% off the order and any future orders for yearItem #*** $Purchasing this when order the Wow special actually pays for the membership
$Wow Special
$Club Membership
Merchandise Total $but the discount of $takes your order total down to $which is $cheaper than the original offer, and you have the 10% discount for year on top of any other coupon or other discounts
Please let me know if I can be of any additional service
Thank you,
Kim ***
Gardens Alive
Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is misleading advertisingWhen I price the cost per bag of the product, the cost is approx$for bags (not including shipping)Garden's Alive ad indicates that the price is buy 3, get one free including shippingTherefore the price should be bad cost of approx$The Garden Alive price for this offer is $I agree that shipping is ~$which makes up the difference as they stateUnfortunately, their advertising states buy get free including shippingGiven their price, in reality, they are either giving one free bag or they are giving free shipping - not both, as their misleading ad statesI would like them to remove or change the ad statement to indicate the truth and remove the misleading nature of the ad
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
*** ***,I apologize for the confusion, but the website and the offer you are referring to does not mention 'Buy One Tree Get One Free'The website does say ' *** *** Tree - Standard 2-Ft*** For each offer ordered, get tree'It is letting you know that you get tree
for the price or offerI located the chat in question and am including it as well as the information from the website. Please let me know if I can be of any additional assistance. *** ***, Customer Dispute Resolution; Gurney's
[A default letter is provided here which indicates your acceptance of the business's response If
you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***,
I have forwarded your concerns to our Marketing Department for reviewI have included two Emails sent out March 2nd, and 3rd along with the website informationThe offers are not stating that both the shipping and bag of Wow Supreme are free, but I do understand your point as well
The Emails state the 'Buy Wow Supreme, get Bag Free', but doesn't clarify any S/H informationWhen you go to the Website using the 'Shop Now' link on the Email, the offer shows that the price of $Includes Shipping Charges, but isn't clear on the Shipping Costs
I have suggested that future offers state the cost of the product and the cost of the Shipping and Handling, including the Overweight Charges, so that the offer is clear about what customers are paying for.
I do apologize, and want to offer 50% a future orderUse Key Code *** and you will receive 50% off site wide on our website, or you can call our Customer Service Department and place an order using that keycodeWhile you cannot combine offers such as Buy get free, or Coupon offers ($of $Orders, Etc), I was placing a test order to see what type of pricing I could get for you if you would like to place an order for the Wow SupremeUsing your current account # (***), Key Code (*** - 50% Off), and Item # (Buy Get $199.80) Wow Offer reduced the Bags of Wow to $It put a $S/H charge , the total charge for Bags of Wow Supreme came up to $107.85. I tried using the same key code offer with bags of Wow Supreme (Item # 4894)The pricing on the bags came up to $97.90, but added S/H and Overweight S/H which increased the total to $
If you would like to place an order, or have any additional questions, please do not hesitate to contact myself or our CS DepartmentYou can also email me directly at *** if you would likeI am out of the office on Wednesday, but will be back Thursday, April 7th
Both ways of ordering below, will give you - lb bags of Wow Supreme
Ordering Bags of Wow Supreme using Key Code ***, and Offer of Item # ($99.90) and S/H of $7.95 will total $
Ordering Bags of Wow Supreme using Key code *** and Offers of Item # ($97.90) and S/H of $will total $
We are currently processing refunds or all your replacement certificates that were issuedAll but the two issued on 06/11/were also used on new orders placed (and shipped) this springUnfortunately, we are unable to make any changes to your current account status with Gurney's and Michigan BulbYou should have your refund checks within the next 10-days
Again, I apologize,
Kim J*** Gurneys Seed & Nursery
Ms***, I apologize your Big Rainbow tomato plants arrived in poor conditionThe order information online has the item and ship information but does not list the individual prices, which can be frustratingThe cost of this item was $because the order was placed with a 50% off offer
I apologize, I'm not sure why you could not reach anyone in our customer service department, we are open hours a day, days a week with overflow call centers to handle calls as wellI did not see any call log information in your account eitherDid you email our customer service department from our website? I could not locate any emails with the email address provided.I have requested the refund of $in full which normally takes 3/days for your bank to processUnfortunately, we are finished shipping for this season, so I was unable to reship the itemsPlease see the attached information and let me know if there is anything else you need.Thank you,*** *** Revdex.com Customer Dispute Resolution Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have removed the account number *** - *** *** from all our mailing lists, and made sure all email information was removed as wellYou should not receive any other mailings/emails with that account number or information on itYou may be on a mailing list in the future that we may
purchase if you are not removed from the lists that are soldIf you receive a mailing with a temporary account number (normally a letter followed by numbers), please contact Mail Preference Center - Direct Marketing Association - ** *** *** *** ** *** *** *** *** ***which is where we purchase mailing lists from. Thank you,*** ***Gardens Alive/*** *** *** Customer Complaint Resolution
Ms***,
I apologize for the delay in shipment of your orderDue to unforeseen circumstances with our recent warehouse move, we have had large delays in shippingI do see where your order shipped out on 12/07/and show that it should deliver by end of day on Monday 12/12/I did want to
clarify the information regarding your credit card being chargedWe do not charge your credit card until your order is processing for shipmentI show your credit card was charged on 12/as wellI am including copies of your order, and AR screen as well as your Fed Ex tracking information
Please let me know if I can be of any additional assistance
Thank you and Happy Holidays,
*** ***, *** Customer Dispute Resolution