Mrs. [redacted],I again apologize for the inconvenience. We do have catalogs that are preprinted in advance that may have been sent after I removed you from the mailing list. I do not have a permanent account in our system with your address under any other name. As stated earlier, you may be on a list that we purchased through Direct Marketing, and may get catalogs with temporary account numbers if that is the case. Unfortunately, I cannot remove you from the Direct Marketing mailing lists, only the customer can make that request.Please let me know if I can be of any additional assistance. I have removed your name and physical address from your account number ([redacted] and am including information to show this. Thank you,Kim J[redacted]Customer Dispute Resolution
My order was finally delivered. Thank you for your concern.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],
I apologize for the issues you had with Michigan Bulb and the misinformation you received. When you called on 09/26, and cancelled you order, we immediately refunded back to your credit card. It normally takes the banks 3-5 business days to get the refund processed back. Please let me...
know if you have not received your refund.
Thank you, Kim Jordan, Customer Dispute Resolution
The customer was refunded in full 04/26/15. Thanks,
[redacted]Gardens Alive!Revdex.com Customer Dispute Resolution[redacted]###-###-#### Ext [redacted]###-###-#### Ext [redacted]
([redacted])
May 19, 2015 RE [redacted] [redacted] [redacted] ID: [redacted] Thank you for...
your correspondence. I have reviewed the items that have been credited and/or reshipped on your orders (Smiling Maestro Daffodil, Roulette Daffodil, Double Daffodil Duet, Variegated Firespray Tulip), and do not show that any of those were items that had substitutions. We do substitute items occasionally if there are crop failures, or other issues, and unfortunately that is currently a company policy. I have forwarded your complaint information to let corporate know how you feel. If these items are not the ones you were referring to, please let me know and I will check to see if they were substituted or issue you credit for them. Again, I apologize for any inconvenience, [redacted] Brecks Customer Dispute Resolution
I apologize for your issues with Spilsbury. I have removed your email information. Please let me know if I can be of any additional assistance.Thank youKim JSpilsbury Customer Dispute Resolution
Per phone call from customer:The business is trying to resolve the complaint. I understand that I can reopen this complaint if they do not resolve the complaint later this year.Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted],
I apologize for the confusion of the free puzzle. You should be receiving a $5.00 coupon from your previous conversation with one of our customer service representatives, but I have also requested a reship of the free 1000 piece puzzle. The free puzzles are never specific, they are a...
'grab bag' type of offer. You should receive the free puzzle around the 4th of March. If I can be of any additional assistance, please do not hesitate to contact us.
Thank you,
Kim J[redacted], Spilsbury Customer Dispute Resolution Dept.
Mr. [redacted], I apologize for all the issues you had with your order. I just requested a refund of $93.81 which will have your order refunded in full. A previous refund was issued of $9.19 on May 29th, and $12.69 on June 5, 2015 for a total refund of $115.69.Please let me know if I can be of...
any other assistance.[redacted]Gurney's Customer Dispute Resolution
Revdex.com:I was never made aware, by telephone, email, or on any sourse of information I received through the mail that Garden's Alive, INC sold my personal infprmation to any other company. Therefore, they should be made to contact those companies as well and have them take all of my information off of their lists. Proof should be sent to the Revdex.com with a list of the companies that they sold my personal information to (without my consent), and the proof that my information was removed from their lists as well.I find that when placing an order, or getting junk mail from a company such as this, that they in turn sell customer's personal information without their consent. Surely this cannot be an upstanding business.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I apologize for the item not being available to ship at this time. The reason your S/H was not initially refunded was because it was charged when other items shipped. I have refunded the S/H in full. The price difference is because you placed an order using a **% off keycode. The actual price is...
still $[redacted], with the special, your cost was $[redacted]. The catalog’s are preprinted in advance, and when a product is on back order or out of stock, it may still be showing there. I have also removed you from the mailing and email list per your request. Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate a refund (which has not yet been reflected but I will wait a few more days) the issue was less about money and more about being honest about delivery dates and expectations. There appears to be no concern for actually delivering product in any timeframe promised. This appears to be a consistent problem. It's unfair for customers to plan a specific times (whether for a party like me or for a growing season) and then treat the customer with such disregard when products don't arrive. I was also never allowed to speak to an actual supervisor. Because of the company's policy of not being concerned with dates, I'm left scrambling for the original product and paying for additional shipping costs somewhere else. Had I known this company had no intent to deliver, I would have been able to purchase from another company earlier.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Regards,
[redacted] This was at best a very confusing statement leading one who has a good grasp of English which I do (technical writer for 25 years) to think that the statement " you get 1 tree for each order". Of course! If I ordered a shirt, I would get one shirt. If I ordered one pizza, I would get one pizza, right? The statement was misleading at best, a scam under the worst case. At least the company should remove the statement. anybody knows that if they buy a tree, they get a tree, nothing more. But to say, "if to place an order, you get a tree" strongly indicates that an "extra" tree is included. I want nothing from Gurney expect an acknowledgement that their ad was misleading will be corrected. I do not plan to buy from them.
Mr. Sellers,
I apologize for the misunderstanding. I show Order 6[redacted]0 was placed (by phone) on February 10, 2016 for 2 packets of Sweet Leaf Stevia Sees and 1 Tophat Blueberry Plant. The seeds shipped out on February 16, 2016. The Blueberry could not be shipped until 02/22/16 because of Grow...
Zone guidelines. I show that the Blueberry shipped out on February 25, 2016 and delivered March 1, 2016.
I do show a record of calls on 02/21, 02/23, 02/25 and 02/26/16. I have included a copy of the order, call log notes and a copy of the fed ex tracking information.
Please let me know if we can be of any additional assistance. If there is another order that was placed on or around January 8, 2016, please provide that information and I will be happy to assist in that matter.
Thank you,
Kim J[redacted]
Gurney's Seed and Nursery Company
Customer Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not entirely resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) The company has stated they have removed my email from all of their records but I would ask that we keep this case open for 30 more days to ensure that I no longer receive any emails from them as I just received one from them again 6 days ago which I have attached. Also, the company keeps stating that they have removed my emails several times during the past year and yet I am still receiving them. It seems they have a bug or system problem or just don't know how to turn all of the emails off.2) The other part of my complaint they have not addressed at all. Every time I receive an email from Spilsbury which goes right to my Junk Mail folder now, I also receive between 1 and 10 more emails directly thereafter from other sources which some of them have Malware and Spamware items and have caused computer problems on my system which my Malware has detected. It somehow seems to me that Spilsbury is linked to other vendors or has sold my email address without my permission to other vendors. The 2nd part of my complaint and request to the firm is that they remove my email address from all of the vendors they have given it to or sold it to and they have not yet responded to this part of my complain - either to deny it or to agree to somehow fix it. If this cannot be fixed I will be forced to close my email account which I've had for over 20 years and it will be a hardship personally to reset all my emails for all of the people and firms I receive emails from - a horrible hassle due to very not nice business practices by this firm. I would appreciate the firm to also solve this problem so I am not forced to do this.Thank you very much for providing this service. I do appreciate that the firm seems to be escalating my requests a bit more and they do seem responsive but just not entirely willing to do the right thing and fully repair the damage that this is causing.Thank you.
Regards,
[redacted]
Mrs. [redacted],I again apologize for the inconvenience. We do have catalogs that are preprinted in advance that may have been sent after I removed you from the mailing list. I do not have a permanent account in our system with your address under any other name. As stated earlier, you may be on a list that we purchased through Direct Marketing, and may get catalogs with temporary account numbers if that is the case. Unfortunately, I cannot remove you from the Direct Marketing mailing lists, only the customer can make that request.Please let me know if I can be of any additional assistance. I have removed your name and physical address from your account number ([redacted] and am including information to show this. Thank you,Kim J[redacted]Customer Dispute Resolution
My order was finally delivered. Thank you for your concern.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],
I apologize for the issues you had with Michigan Bulb and the misinformation you received. When you called on 09/26, and cancelled you order, we immediately refunded back to your credit card. It normally takes the banks 3-5 business days to get the refund processed back. Please let me...
know if you have not received your refund.
Thank you, Kim Jordan, Customer Dispute Resolution
The customer was refunded in full 04/26/15. Thanks,
[redacted]Gardens Alive!Revdex.com Customer Dispute Resolution[redacted]###-###-#### Ext [redacted]###-###-#### Ext [redacted]
([redacted])
May 19, 2015 RE [redacted] [redacted] [redacted] ID: [redacted] Thank you for...
your correspondence. I have reviewed the items that have been credited and/or reshipped on your orders (Smiling Maestro Daffodil, Roulette Daffodil, Double Daffodil Duet, Variegated Firespray Tulip), and do not show that any of those were items that had substitutions. We do substitute items occasionally if there are crop failures, or other issues, and unfortunately that is currently a company policy. I have forwarded your complaint information to let corporate know how you feel. If these items are not the ones you were referring to, please let me know and I will check to see if they were substituted or issue you credit for them. Again, I apologize for any inconvenience, [redacted] Brecks Customer Dispute Resolution
I apologize for your issues with Spilsbury. I have removed your email information. Please let me know if I can be of any additional assistance.Thank youKim JSpilsbury Customer Dispute Resolution
Per phone call from customer:The business is trying to resolve the complaint. I understand that I can reopen this complaint if they do not resolve the complaint later this year.Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted],
I apologize for the confusion of the free puzzle. You should be receiving a $5.00 coupon from your previous conversation with one of our customer service representatives, but I have also requested a reship of the free 1000 piece puzzle. The free puzzles are never specific, they are a...
'grab bag' type of offer. You should receive the free puzzle around the 4th of March. If I can be of any additional assistance, please do not hesitate to contact us.
Thank you,
Kim J[redacted], Spilsbury Customer Dispute Resolution Dept.
Mr. [redacted], I apologize for all the issues you had with your order. I just requested a refund of $93.81 which will have your order refunded in full. A previous refund was issued of $9.19 on May 29th, and $12.69 on June 5, 2015 for a total refund of $115.69.Please let me know if I can be of...
any other assistance.[redacted]Gurney's Customer Dispute Resolution
Revdex.com:I was never made aware, by telephone, email, or on any sourse of information I received through the mail that Garden's Alive, INC sold my personal infprmation to any other company. Therefore, they should be made to contact those companies as well and have them take all of my information off of their lists. Proof should be sent to the Revdex.com with a list of the companies that they sold my personal information to (without my consent), and the proof that my information was removed from their lists as well.I find that when placing an order, or getting junk mail from a company such as this, that they in turn sell customer's personal information without their consent. Surely this cannot be an upstanding business.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I apologize for the item not being available to ship at this time. The reason your S/H was not initially refunded was because it was charged when other items shipped. I have refunded the S/H in full. The price difference is because you placed an order using a **% off keycode. The actual price is...
still $[redacted], with the special, your cost was $[redacted]. The catalog’s are preprinted in advance, and when a product is on back order or out of stock, it may still be showing there. I have also removed you from the mailing and email list per your request. Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate a refund (which has not yet been reflected but I will wait a few more days) the issue was less about money and more about being honest about delivery dates and expectations. There appears to be no concern for actually delivering product in any timeframe promised. This appears to be a consistent problem. It's unfair for customers to plan a specific times (whether for a party like me or for a growing season) and then treat the customer with such disregard when products don't arrive. I was also never allowed to speak to an actual supervisor. Because of the company's policy of not being concerned with dates, I'm left scrambling for the original product and paying for additional shipping costs somewhere else. Had I known this company had no intent to deliver, I would have been able to purchase from another company earlier.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Regards,
[redacted] This was at best a very confusing statement leading one who has a good grasp of English which I do (technical writer for 25 years) to think that the statement " you get 1 tree for each order". Of course! If I ordered a shirt, I would get one shirt. If I ordered one pizza, I would get one pizza, right? The statement was misleading at best, a scam under the worst case. At least the company should remove the statement. anybody knows that if they buy a tree, they get a tree, nothing more. But to say, "if to place an order, you get a tree" strongly indicates that an "extra" tree is included. I want nothing from Gurney expect an acknowledgement that their ad was misleading will be corrected. I do not plan to buy from them.
Mr. Sellers,
I apologize for the misunderstanding. I show Order 6[redacted]0 was placed (by phone) on February 10, 2016 for 2 packets of Sweet Leaf Stevia Sees and 1 Tophat Blueberry Plant. The seeds shipped out on February 16, 2016. The Blueberry could not be shipped until 02/22/16 because of Grow...
Zone guidelines. I show that the Blueberry shipped out on February 25, 2016 and delivered March 1, 2016.
I do show a record of calls on 02/21, 02/23, 02/25 and 02/26/16. I have included a copy of the order, call log notes and a copy of the fed ex tracking information.
Please let me know if we can be of any additional assistance. If there is another order that was placed on or around January 8, 2016, please provide that information and I will be happy to assist in that matter.
Thank you,
Kim J[redacted]
Gurney's Seed and Nursery Company
Customer Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not entirely resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) The company has stated they have removed my email from all of their records but I would ask that we keep this case open for 30 more days to ensure that I no longer receive any emails from them as I just received one from them again 6 days ago which I have attached. Also, the company keeps stating that they have removed my emails several times during the past year and yet I am still receiving them. It seems they have a bug or system problem or just don't know how to turn all of the emails off.2) The other part of my complaint they have not addressed at all. Every time I receive an email from Spilsbury which goes right to my Junk Mail folder now, I also receive between 1 and 10 more emails directly thereafter from other sources which some of them have Malware and Spamware items and have caused computer problems on my system which my Malware has detected. It somehow seems to me that Spilsbury is linked to other vendors or has sold my email address without my permission to other vendors. The 2nd part of my complaint and request to the firm is that they remove my email address from all of the vendors they have given it to or sold it to and they have not yet responded to this part of my complain - either to deny it or to agree to somehow fix it. If this cannot be fixed I will be forced to close my email account which I've had for over 20 years and it will be a hardship personally to reset all my emails for all of the people and firms I receive emails from - a horrible hassle due to very not nice business practices by this firm. I would appreciate the firm to also solve this problem so I am not forced to do this.Thank you very much for providing this service. I do appreciate that the firm seems to be escalating my requests a bit more and they do seem responsive but just not entirely willing to do the right thing and fully repair the damage that this is causing.Thank you.
Regards,
[redacted]