[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowGardens Alive doesn't seem to want to acknowledge that they are not removing my name and address from their lists and/or adding other people who live at this address to send their unwanted material to.I am referring to the massive amounts of unwanted catalogues that continue to come to my address in the name of me, and now, my husband. Gardens Alive seems to not bear any responsibility for their actions by making excuses such as "You may have been on a mailing list that was printed previous", or "we do not have anybody else at that address on our lists". Unless Gardens Alive mailing lists are printed years in advance, or I went there personally and printed my husband's name and my name (with two different acct. numbers, mind you), and mailed them to myself, then they are just plain lying. I am sitting writing this with SEVEN CATALOGUES in front of me in both mine and my husband's names, that we received in the past 10 days from Garden's Alive... I started this process almost a year ago asking nicely for them to stop. It appears to have gotten worse! Please do not insult my intelligence, nor the Revdex.com. I want this to stop and they are still coming. I don't want to hear anymore lies about previous mailings that were already printed...These are Spring 2017 issues of all of their terrible products.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted],
I apologize for the issues you are having with Gurney's. I located the order in question ([redacted]). The order was mailed in using a Tiered Coupon $25 off $50, $50 off $100 or $100 off $200 offer, and a check in the amount of $129.92.
Unfortunately, some of the items were not...
shipped because of being out of stock. On the items that shipped, I show the following:
On 04/11/16, $24.99 product shipped (Grass Seed), with $15.62 coupon used and $24.99 shipping and handling (charge for entire order) for a total charge of $34.36.
On 04/22/16, when the Dwarf Juliet Cherry went out of stock, a ship credit was given for $19.50 back to your account.
On 05/05/16, 2 Cornelian Cherry shipped $19.98 total, and a $19.98 coupon was applied to that portion of the order essentially shipping those items free of charge.
There is a pending refund of $115.06 that should process within the next 2 weeks because of the items that were not available.
We do have numerous offers sent out by catalog, email, solo's etc. which unfortunately cannot be combined (stated on offers). I understand your frustration, and again apologize for the out of stock products. The catalogs are printed well in advance, and before we know if we have any type of crop failures or other issues.
I want to give you a key code to use in the future that may help with the coupon issues you have had in the past. Key Code [redacted] is a 50% off (regular price) offer. It cannot be combined with other sales or specials, but will ensure you do receive the percentage off each item regardless of any items that may not ship.
I am including your account information along with the information on the offer I mentioned. If I can be of any additional assistance, please do not hesitate to contact me.
Thank you,
Kim J[redacted]
Gurney's Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted], I show a refund back to your credit card for both orders done on 03/03/17. Please let me know if I can be of any additional assistance.Kim J[redacted]Customer Dispute Resolution
I do apologize for you continuing to receive emails. Your email address was completely removed from...
our system. I have forwarded this information to our Web Support Department to confirm it is removed from all areas. Please let me know if I can be of any additional assistanceKim J[redacted]Spilsbury Customer Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been a customer of this business since 1999 and have bought hundreds of plants from them. On the scale of my purchases, the request for the 10 replacements for the dead plants is minimal. I had received the replacement certificates over several years and used them at once this year which was recorded on the vendor dashboard as unfavorable for their business. This was not a failed crop from just one year. I am amazed and offended by their shortsightedness and rude response which I therefore reject and ask that my account be reviewed over the 17 years that I have been their customer, not just the last 6 months.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted],Thank you for your recent correspondence. I apologize for your Roses all being one color. I did not show any record of contact prior to this complaint, please do not hesitate to contact our customer service department if you have issues with an order, they will be happy to assist you...
as well.Order #[redacted] $29.94 was for the Rainbow of Roses Collection Solo ($19.99 + $9.95 S/H) was placed using our 'Bill Later' offer. We are finished shipping for this season, and your reshipment would not process until Spring, 2016. Unfortunately, the balance due would have to be paid before the that time, and I did not want you to pay for product you were not happy with. I have requested that your balance of $29.94 be written off and removed from your account. If you decide you would like to reorder, you will be starting with a new order next season. Please do not hesitate to contact us if there is anything else we can help you with. Thank you,[redacted], Spring Hill Nursery, Customer Dispute Resolution.
Thank you for your recent correspondence. I apologize for the issues you have had with Gurney’s and Michigan Bulb Companies. Unfortunately, I cannot change your status with the companies at this time. I have forwarded your information to our payment services department for...
review. I apologize for the confusion as well because you using Replacement Certificates did not have anything to do with the status change on your account.
Our system keeps track of orders, and the reshipments and credits issues. While reviewing your account, I found multiple reshipments and credits, which is what the account status is based on.
I have requested refunds for your Replacement Certificates (see attachments) in the following amounts:
5[redacted]CM: $9.93 - Refund Check
5[redacted]CM: $15.96 - Refund Check
5[redacted]CM: $27.48 - Refund Check
5[redacted]CM: $19.49 - Refund Check
5[redacted]CM: $12.50 - Refund Check
5[redacted]M: $17.50 - Refund Check
5[redacted]M: $23.50 - Refund Check
5[redacted]M: $50.98 - Refund Check
5[redacted]M: $30.97 - Credit Card Refunded
5[redacted]M: $17.99 - Credit Card Refunded
Thank you,
Kim J[redacted]
Gurneys & Michigan Bulb
Revdex.com Dispute Resolution Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company does not even try to address my concerns and the way that they are dealing with customers is unethical.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Once again Garden's Aliva is not forthright in what they are trying to tell me. They do have another person on their mailing list ([redacted]) and my address because we have three catalogues here from your company Michigan Bulb Company. This company needs to stop harrassing the public with their subpar plants. I don't want to have to go through this again, and they need to take EVERYONE who is listed at this address OFF OF THEIR MAILINGS. i would like proof that everyone at my address is off of their lists immediately
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you so much for responding to my complaint against Brecks. I wanted to give you an update since I received an email from them stating that they would be refunding me $103.00 and that some of the plants that I had ordered were no longer available.While on one hand, this matter was resolved...
(receiving a refund for the plants I didn't receive) it still troubles me that this company had very poor communication as well as customer relation skills because they didn't inform me of these problems in a timely manner. I sent the order in for these plants last May so it wasn't as if I ordered them in August or September. They advertised these plants (in which I did not receive) in their spring magazine. So it seems a bit strange that after all my courspondence with them this fall, they would all of the sudden say opps, I guess we don't have the plants after all.Their first excuse was because they had to change their building site so they were behind in their shipments.While I appreciate their refund, I am frustrated becasue the area I had planned on planting the iriss will have to wait an entire year now to plant the plants I wanted in these locations. It is too late to order the colors I wanted to plant there.I should add that I have always liked Brecks in the past. I have ordered literally hundreds of dollars of bulbs and plants from them for the past 30 years and never had a problem with them. However, this time, they really let me down.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted],
I apologize for the issues you have with Michigan Bulb. Your order was refunded back to the credit card on file in two separate refunds for a total of $24.93 on October 31, 2016. Please let me know if I can be of any additional assistance.
[redacted]
Michigan Bulb Co
Customer...
Ms. [redacted],I apologize for the confusion. I'm not sure what actually happened with the order, but the offer that came through on the order in question was $20.00 of an order of $40.00 or more. If you went in through the email link for the 50% off, and then possibly tried to use the 20/40 offer,...
since they cannot be combined, it may have processed using the last key code that was entered. When you called on June 5th, your order was processing, which is why the refund could not be done at that time. A refund of $84.69 was processed back to your credit card on June 7, 2015, and the remainder of your order that had not shipped ($19.99) was cancelled and that was refunded back to your credit card as well. This offer is currently on our Website, which may be how the 20/40 coupon was updated - JUNE SPECIAL: FREE $20.00 Off Any Order Of $40 Or More! Expires: June 30, 2015: Signup to receive this offer: X E-mail Promotion: Click on any link in the e-mail promotion and the coupon or discount being offered in that e-mail will automatically be applied to your order. These special offers can only be activated by clicking on a link within the e-mail promotion. They cannot be found on our regular site. Note: Each coupon/discount is an exclusive offer and cannot be combined with any other offer. Limit one coupon offer per household. Again, I apologize,[redacted] Michigan BulbCustomer Dispute Resolution[redacted]
Mrs. [redacted], I received you Revdex.com complaint today, and I want to apologize for the issues you had placing your order. I reviewed your order, and you were correct in the ‘Bill Later’ offer extended to you. I’m so sorry for the confusion in your order not being placed in that manner. When the...
credit card information is put into our system, it is automatically charged at the time the order was placed. I do show that $168.87 was refunded immediately back to your credit card yesterday when the order was cancelled. Some banks do sometimes take 3-5 business days to process the refund back to your account. I would like the chance to make this error up to you. I placed a new order for you using the ‘Bill Later’ offer that was originally extended to you, and reordered all the items you wanted to order. Your original balance due would have been $186.87 including the $14.95 shipping and handling charge. Your new order total for the exact same items will be $76.92, and will not be due until the order ships out. I gave an additional 50% off each item you ordered and then discounted the shipping and handling as well. Your cancelled order product total was $153.92, so you new product total will be the $76.92. I understand if you are not interested in placing another order, but I hope that you will give me a chance to make this up to you, and give Breck’s another try. Please let me know if this is acceptable, or if you would like to cancel the order. Thank you, Kim J[redacted]Breck’sRevdex.com Customer Dispute Resolution
We are currently processing refunds or all your replacement certificates that were issued. All but the two issued on 06/11/16 were also used on new orders placed (and shipped) this spring. Unfortunately, we are unable to make any changes to your current account status with Gurney's and Michigan Bulb. You should have your refund checks within the next 10-14 days.
Again, I apologize,
Kim J[redacted], Gurneys Seed & Nursery
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this explanation, although the product offering on the website can lead to the interpretation of free shipping, is satisfactory.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company does not even try to address my concerns and the way that they are dealing with customers is unethical.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowGardens Alive doesn't seem to want to acknowledge that they are not removing my name and address from their lists and/or adding other people who live at this address to send their unwanted material to.I am referring to the massive amounts of unwanted catalogues that continue to come to my address in the name of me, and now, my husband. Gardens Alive seems to not bear any responsibility for their actions by making excuses such as "You may have been on a mailing list that was printed previous", or "we do not have anybody else at that address on our lists". Unless Gardens Alive mailing lists are printed years in advance, or I went there personally and printed my husband's name and my name (with two different acct. numbers, mind you), and mailed them to myself, then they are just plain lying. I am sitting writing this with SEVEN CATALOGUES in front of me in both mine and my husband's names, that we received in the past 10 days from Garden's Alive... I started this process almost a year ago asking nicely for them to stop. It appears to have gotten worse! Please do not insult my intelligence, nor the Revdex.com. I want this to stop and they are still coming. I don't want to hear anymore lies about previous mailings that were already printed...These are Spring 2017 issues of all of their terrible products.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted],
I apologize for the issues you are having with Gurney's. I located the order in question ([redacted]). The order was mailed in using a Tiered Coupon $25 off $50, $50 off $100 or $100 off $200 offer, and a check in the amount of $129.92.
Unfortunately, some of the items were not...
shipped because of being out of stock. On the items that shipped, I show the following:
On 04/11/16, $24.99 product shipped (Grass Seed), with $15.62 coupon used and $24.99 shipping and handling (charge for entire order) for a total charge of $34.36.
On 04/22/16, when the Dwarf Juliet Cherry went out of stock, a ship credit was given for $19.50 back to your account.
On 05/05/16, 2 Cornelian Cherry shipped $19.98 total, and a $19.98 coupon was applied to that portion of the order essentially shipping those items free of charge.
There is a pending refund of $115.06 that should process within the next 2 weeks because of the items that were not available.
We do have numerous offers sent out by catalog, email, solo's etc. which unfortunately cannot be combined (stated on offers). I understand your frustration, and again apologize for the out of stock products. The catalogs are printed well in advance, and before we know if we have any type of crop failures or other issues.
I want to give you a key code to use in the future that may help with the coupon issues you have had in the past. Key Code [redacted] is a 50% off (regular price) offer. It cannot be combined with other sales or specials, but will ensure you do receive the percentage off each item regardless of any items that may not ship.
I am including your account information along with the information on the offer I mentioned. If I can be of any additional assistance, please do not hesitate to contact me.
Thank you,
Kim J[redacted]
Gurney's Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted], I show a refund back to your credit card for both orders done on 03/03/17. Please let me know if I can be of any additional assistance.Kim J[redacted]Customer Dispute Resolution
I do apologize for you continuing to receive emails. Your email address was completely removed from...
our system. I have forwarded this information to our Web Support Department to confirm it is removed from all areas. Please let me know if I can be of any additional assistanceKim J[redacted]Spilsbury Customer Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been a customer of this business since 1999 and have bought hundreds of plants from them. On the scale of my purchases, the request for the 10 replacements for the dead plants is minimal. I had received the replacement certificates over several years and used them at once this year which was recorded on the vendor dashboard as unfavorable for their business. This was not a failed crop from just one year. I am amazed and offended by their shortsightedness and rude response which I therefore reject and ask that my account be reviewed over the 17 years that I have been their customer, not just the last 6 months.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted],Thank you for your recent correspondence. I apologize for your Roses all being one color. I did not show any record of contact prior to this complaint, please do not hesitate to contact our customer service department if you have issues with an order, they will be happy to assist you...
as well.Order #[redacted] $29.94 was for the Rainbow of Roses Collection Solo ($19.99 + $9.95 S/H) was placed using our 'Bill Later' offer. We are finished shipping for this season, and your reshipment would not process until Spring, 2016. Unfortunately, the balance due would have to be paid before the that time, and I did not want you to pay for product you were not happy with. I have requested that your balance of $29.94 be written off and removed from your account. If you decide you would like to reorder, you will be starting with a new order next season. Please do not hesitate to contact us if there is anything else we can help you with. Thank you,[redacted], Spring Hill Nursery, Customer Dispute Resolution.
Mrs. [redacted],
Thank you for your recent correspondence. I apologize for the issues you have had with Gurney’s and Michigan Bulb Companies. Unfortunately, I cannot change your status with the companies at this time. I have forwarded your information to our payment services department for...
review. I apologize for the confusion as well because you using Replacement Certificates did not have anything to do with the status change on your account.
Our system keeps track of orders, and the reshipments and credits issues. While reviewing your account, I found multiple reshipments and credits, which is what the account status is based on.
I have requested refunds for your Replacement Certificates (see attachments) in the following amounts:
5[redacted]CM: $9.93 - Refund Check
5[redacted]CM: $15.96 - Refund Check
5[redacted]CM: $27.48 - Refund Check
5[redacted]CM: $19.49 - Refund Check
5[redacted]CM: $12.50 - Refund Check
5[redacted]M: $17.50 - Refund Check
5[redacted]M: $23.50 - Refund Check
5[redacted]M: $50.98 - Refund Check
5[redacted]M: $30.97 - Credit Card Refunded
5[redacted]M: $17.99 - Credit Card Refunded
Thank you,
Kim J[redacted]
Gurneys & Michigan Bulb
Revdex.com Dispute Resolution Dept
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company does not even try to address my concerns and the way that they are dealing with customers is unethical.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Once again Garden's Aliva is not forthright in what they are trying to tell me. They do have another person on their mailing list ([redacted]) and my address because we have three catalogues here from your company Michigan Bulb Company. This company needs to stop harrassing the public with their subpar plants. I don't want to have to go through this again, and they need to take EVERYONE who is listed at this address OFF OF THEIR MAILINGS. i would like proof that everyone at my address is off of their lists immediately
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you so much for responding to my complaint against Brecks. I wanted to give you an update since I received an email from them stating that they would be refunding me $103.00 and that some of the plants that I had ordered were no longer available.While on one hand, this matter was resolved...
(receiving a refund for the plants I didn't receive) it still troubles me that this company had very poor communication as well as customer relation skills because they didn't inform me of these problems in a timely manner. I sent the order in for these plants last May so it wasn't as if I ordered them in August or September. They advertised these plants (in which I did not receive) in their spring magazine. So it seems a bit strange that after all my courspondence with them this fall, they would all of the sudden say opps, I guess we don't have the plants after all.Their first excuse was because they had to change their building site so they were behind in their shipments.While I appreciate their refund, I am frustrated becasue the area I had planned on planting the iriss will have to wait an entire year now to plant the plants I wanted in these locations. It is too late to order the colors I wanted to plant there.I should add that I have always liked Brecks in the past. I have ordered literally hundreds of dollars of bulbs and plants from them for the past 30 years and never had a problem with them. However, this time, they really let me down.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted],
I apologize for the issues you have with Michigan Bulb. Your order was refunded back to the credit card on file in two separate refunds for a total of $24.93 on October 31, 2016. Please let me know if I can be of any additional assistance.
[redacted]
Michigan Bulb Co
Customer...
Dispute Resolution
Ms. [redacted],I apologize for the confusion. I'm not sure what actually happened with the order, but the offer that came through on the order in question was $20.00 of an order of $40.00 or more. If you went in through the email link for the 50% off, and then possibly tried to use the 20/40 offer,...
since they cannot be combined, it may have processed using the last key code that was entered. When you called on June 5th, your order was processing, which is why the refund could not be done at that time. A refund of $84.69 was processed back to your credit card on June 7, 2015, and the remainder of your order that had not shipped ($19.99) was cancelled and that was refunded back to your credit card as well. This offer is currently on our Website, which may be how the 20/40 coupon was updated - JUNE SPECIAL: FREE $20.00 Off Any Order Of $40 Or More! Expires: June 30, 2015: Signup to receive this offer: X E-mail Promotion: Click on any link in the e-mail promotion and the coupon or discount being offered in that e-mail will automatically be applied to your order. These special offers can only be activated by clicking on a link within the e-mail promotion. They cannot be found on our regular site. Note: Each coupon/discount is an exclusive offer and cannot be combined with any other offer. Limit one coupon offer per household. Again, I apologize,[redacted] Michigan BulbCustomer Dispute Resolution[redacted]
Mrs. [redacted], I received you Revdex.com complaint today, and I want to apologize for the issues you had placing your order. I reviewed your order, and you were correct in the ‘Bill Later’ offer extended to you. I’m so sorry for the confusion in your order not being placed in that manner. When the...
credit card information is put into our system, it is automatically charged at the time the order was placed. I do show that $168.87 was refunded immediately back to your credit card yesterday when the order was cancelled. Some banks do sometimes take 3-5 business days to process the refund back to your account. I would like the chance to make this error up to you. I placed a new order for you using the ‘Bill Later’ offer that was originally extended to you, and reordered all the items you wanted to order. Your original balance due would have been $186.87 including the $14.95 shipping and handling charge. Your new order total for the exact same items will be $76.92, and will not be due until the order ships out. I gave an additional 50% off each item you ordered and then discounted the shipping and handling as well. Your cancelled order product total was $153.92, so you new product total will be the $76.92. I understand if you are not interested in placing another order, but I hope that you will give me a chance to make this up to you, and give Breck’s another try. Please let me know if this is acceptable, or if you would like to cancel the order. Thank you, Kim J[redacted]Breck’sRevdex.com Customer Dispute Resolution
We are currently processing refunds or all your replacement certificates that were issued. All but the two issued on 06/11/16 were also used on new orders placed (and shipped) this spring. Unfortunately, we are unable to make any changes to your current account status with Gurney's and Michigan Bulb. You should have your refund checks within the next 10-14 days.
Again, I apologize,
Kim J[redacted], Gurneys Seed & Nursery
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this explanation, although the product offering on the website can lead to the interpretation of free shipping, is satisfactory.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company does not even try to address my concerns and the way that they are dealing with customers is unethical.
Regards,
[redacted]