Garmin International

We contacted the customer directly, and we believe this complaint has now been resolved Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I felt threatened by the representative that called me once again regarding collectionsTheir response of charging me $500+ dollars for pay as you go service when this is not the service migrated to was absurdThe representative also suggested that I was getting a good deal by paying the amount because she added to the total the months of October, November, December, JanuaryIn which I would have been paying $15/mth, n.ot $100/mth to make their presentation more likely to resolve the matterI do not think this was fair and I feel other people looking into this service should be well aware of what they could be facing Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Andrew [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: business in question sold a unit with a in my opinion substandard partThe unit I purchased with transponder cost around $The part that is in question might cost cents Regards, Harry D***

We believe this complaint was repeated by the Revdex.com by accident We received the exact same complaint from the Revdex.com on behalf of this customer on May 5, and we have already resolved that complaint Thank you

We contacted the customer directly, and we believe this complaint has now been resolved to the customer's satisfaction Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:This has not been resolved they are not being truthful They now have the product and sending an email that shows no credit They now have the band and I still have nothingRegards, [redacted] ***

We have contacted the customer directly and we believe this complaint has now been resolved Thank you

We have attempted to contact the customer a number times but have been unable to connect Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending receipt of functional replacement Thank you for your assistance Regards, [redacted]

We have been in direct contact with the customer, and we believe this complaint has now been resolvedThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They are actively working to correct the problem Regards, [redacted] ***

Because this product is beyond the one-year warranty period, we can service it under our out of warranty procedure but it would involve a fee The out of warranty service details can be found at our online support center at support.garmin.com Thank you

We reached out directly to the customer and left a voicemail We are ready and willing to try to help resolve this complaint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The issue was partially resolvedYes, I was told that the replacement unit will be new, not factory refurbished.Who will support the cost to ship the defective unit back to the factory? The sipping cost is around $(USD) and the unit worked for just about weeks.Best regards, [redacted]

We have spoken directly to the customer and believe this compliant has now been resolved to his satisfaction Thank you

We have been in direct contact and believe this complaint has now been resolved to the customer's satisfaction Thank you

We have not seen any incidents involving thermal burns that were caused by Garmin activity trackers, including the Garmin vivoactive We include engineering safeguards for protection against thermal events and are confident that the device will not cause any fires We have never received a complaint about a Garmin activity tracker starting a fireOur product support specialists have reached out to the customer to discuss providing a replacement product Thank you

We were informed that the dealer from whom the customer purchased the products has provided a full refund to the customer, so this complaint has now been resolved Thank you

The options for contacting our product support specialists can be found at this web [redacted] Wait times when contacting product support by telephone can vary depending on the volume of other calls Thank you