Garmin International

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have received the cheque but the response provided by Business is in accurate "We re-issued a check and mailed it on March The customer should receive it soon Thank you." Before submitting the complaint, I had called and confirmed and was told my payment has not been processed Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] has resolved all of my issues and I thank him for this Regards, [redacted]

We contacted the customer directly and believe this complaint has now been resolved. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me NO [redacted] --- GARMIN HAS SENT ME A REFURBISHED UNIT TO REPLACE THE ONE IN MY COMPLAINT I AM SATISFIED WITH THIS SETTLEMENT THANK YOU FOR BEING THERE FOR ME VERY MUCH APPRECIATED ! Regards, [redacted]

We have been in direct contact with the customer, and we believe this complaint has now been resolved Thank you

Did the customer purchase the map updates from Garmin or from another company?

I believe the device was purchased in Feb 2017, so it should still be under warrantyIt was purchased as a gift, so I don't have a receipt.However, I do have the serial number that I can provide if needed? Let me know if you require further informationThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Their response was correctThe Customer Service actions were confusing and frustratingThis issue has been resolved via the company named ***I'm still confused regarding their relationship with Garmin since the documentation directed the customer to Garmin Regards, [redacted]

We contacted the customer directly and this complaint has now been resolved Thank you