Garmin International

Thank you The customer should visit the Garmin Repair Center page at https://my.garmin.com/rma/en-US/repair/repairLanding If Garmin is not able to resolve the customer's issue through the Repair Center, then Garmin will assist the customer in submitting an online service request

There are multiple ways to communicate with Garmin on the Support Center webpage Telephone is just one wayThank you

Is the customer saying she got an email from Garmin saying no refund will be given to her? If so, can we get a copy of that email to investigate? A refund should be in process Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because Garmin should be backing up their products even if the warranty is pastI have a defected unit and it is not working correctly and I drive special need kids to school and the GPS is making it unsafe and taking me down unsafe roads I will never purchase another Garmin product ever again and will be telling my family and friends not to either Regards, [redacted] ***

We have emailed the customer directly and remain ready and willing to help her address this complaint Thank you

We have been in contact with the customer, and we believe this complaint has now been resolved Thank you

We contacted the customer and have agreed to provide a new unit to the customer Therefore, we consider this complaint to be resolved Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because their response is typical of what I experienced from Garmin.Quite frankly, this interaction with Garmin has been confusing and frustrating at best Although I had been directed to Garmin Customer Service, the map upgrade was initially marketed and sold to my by another company called ***The documentation that came with Garmin map upgrades referenced the Garmin Customer Service site and Garmin Customer Service representativesWhen the guidance they provided did not work, they completely washed their hands of the issue and referred me back to ***The initial marketing and sales interaction did not make it clear with whom I was workingThe website from which I ordered the map upgrade was referenced from an email and appeared to be a [redacted] website and requested information about the vehicleNonetheless, when I received the upgrade and it would not install, I was referred to Garmin customer serviceAfter numerous interactions with Garmin Customer Service, they referred me to ***, the company that sold me the upgrade I have since contacted *** and received an RMA and freight charge number to return the entire map upgrade packageI am awaiting word on a refund of the map upgrade package five months after purchasing the product Regards, [redacted]

Our warranty terms make it clear that replacement units can be newly overhauled units, which go through strict quality testing and come with a day warranty This is all clearly stated in the warranty, which is included in the product packaging Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: as per my several subsequent emails as per also pre sales and recommendations of GPS Central and Garmin as package requirements cable installations cost is not paid.I had not accepted the refund but falsly and forcely issued more over the product defect has been reported by second consumer for which there has been avoidance of admitting and recal of Dash Cam not working as per its original advertised features and specifications.due to defective item it has unneccesary costed installation for which must and should be compensated for substandard non working Dash Cam 55.Pay for supplying recal item and to cover cost which is listed as in package as requirmentsTo the fact another defects reported this is known problems and defect of Dash Cam and yet Garmin and their Dealers are contnuing to sell defective item without its fully functional capabilities and selling and supplying unsafe and with misleading, wrongly with reduced againts their falsely advertised features and specifications.I am looking to be compensated fairly and for installation cost for supplying defective Dash Cam RMA twice and replacement also not as per advertised features and specifications and over heating to fail Regards, Abdulla Z***

Again, this is an old complaint Please check the date/year The recent complaint was filed end of This is wasting time and becoming ridiculous I have yet to receive a response from the complaint

We contacted the customer already before receiving this complaint and resolved it by agreeing to give the customer a full refundThank you

We have been in direct contact with the customer and we believe this issue has now been resolved to the customer's satisfactionThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have PROOF from inside the box that says it has lifetime updates, see attached Furthermore, the product is still being advertised on the web as having lifetime updates That is CLASSIC bait and switch Regards, [redacted] ***

We have been in direct contact with the customer, and the customer informed us that his complaint has been fully satisfied by Garmin.

Garmin conducted significant testing on the Dashcam up to and above the thermal limits established in software version and we are confident the design is safe Nonetheless, we agreed to provide the customer the stocking fee charged by the retailer for a full and complete refund for his product Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We would like to discuss this over the phone with Ms. [redacted] because it would be better to communicate the information to her by phone than it has been by email. We've asked Ms. [redacted] for a phone number so that we can discuss with her by phone, but she has declined to provide a telephone number.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: This issue has not been completely resolvedWe are in the process of exchanging my GPS unitI have mailed it to Garmin, but they said it would take 10-days for me to receiveWhen I receive a new non defective GPS, I will consider the matter resolved Regards, [redacted]