Gateway One Lending & Finance LLC

Customer Information [redacted] (Complaint ID [redacted] & [redacted]
 
[redacted]
 
[redacted]
 
[redacted] Account No. [redacted]  Gateway One Lending...

& Finance, LLC
(“Gateway”) strives to provide service in a professional and courteous manner in
compliance with all applicable federal and state laws.  In response to this complaint, Gateway has
conducted an investigation into the matter raised by the complainant. 
 
Gateway’s
records indicate that complainant first advised that he no longer wished to
receive telephone calls to his place of employment on March 10, 2015.  Gateway has complied with this request and
ceased telephone calls to complainant’s place of employment since that time.  In the complaint, complainant now requests
that Gateway “cease and desist all attempts to contact [complainant] via
phone”.   Gateway updated its records to reflect that
complainant no longer wishes to receive any telephone call from Gateway. 
 
We trust
this addresses the complainant’s concerns.

[I have ASKED TWICE to NO LUCK, 1- ALL OTHER LOANS WHEN I PAY THEM OFF< SHOW UP AS PD, GIVING ME GOOD CREDIT.  THIS ONE THEY PURPOSELY REMOVED IT SO IT SHOWS PD BUT REMOVED< THUS DECREASING MY CREDIT SCORE BY 30 PLUS POINTS,  NOT FAIR THEY COULD OF JUST MARKED IT PD IN FULL, LIKE I ASKED!!!.  NOT REMOVE FROM HISTORY, THUS HURTING MY CREDIT SCORE EVEN FURTHER!!>  I RECOMMEND NO ONE DO BUSINESS WITH THIS COMPANY!!!> AND WHERE IS THE PROMISE THAT THEY WILL CORRECTLY TRAIN THEIR EMPLOYEES TO NOT ANSWER THE PHONE AND TELL ME IT IS MY JOB TO REPORT MY LOAN TO ALL 3 CREDIT BUREAUS BEING PD. HELLO, I CANT DO THAT!! I WILL ACCEPT < REALLY SHOULD NOT ACCEPT!!!.  IS THERE ANY WAY TO GET THEM TO FIX THE REMOVAL!!!

Gateway One Lending & Finance, LLC (“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In response to this complaint, Gateway hasconducted an investigation into the matter raised by the...

complainant.   As noted in the complaint, complainant submitted a payment on June 10, 2015 via [redacted] which has been applied to complainant’s account.  On June 15, 2015, complainant contacted Gateway and authorized a payment to be processed on June 30, 2015 from complainant’s bank account.  Please note Gateway did not withdraw any funds from the complainant’s bank account on June 15, 2015.  On or about June 22, 2015, Gateway mailed a confirmation letter to the complainant about the pending transaction scheduled for June 30, 2015.  Gateway processed this payment on June 30, 2015 but the transaction was returned by complainant’s bank.  Gateway attempted to process this payment again on July 1, 2015, but was unsuccessful.  Therefore, Gateway did not withdraw from complainant’s bank account on June 15, 2015 or June 30, 2015.  We trust this addresses complainant’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I want everything in writing. I need the inquiry removed if possible. I do not accept this response. Thank you]
Regards,
[redacted]

Gateway One Lending & Finance, LLC (“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In response to this complaint, Gateway has conducted an investigation into the matter raised by the complainant....

 We apologize that complainant was not satisfied with her experience with Gateway representatives in the handling of the account in question.  Gateway’s records indicate that on January 25, 2016 complainant scheduled a payment via Gateway’s online payment service.  That payment was posted to complainant’s account on January 29, 2016.  On January 31, 2016, complainant scheduled another payment via Gateway’s online payment service which was posted to complainant’s account on February 1, 2016.  On February 3, 2016, complainant contacted Gateway seeking a refund of the second payment as well as an overdraft fee assessed by complainant’s bank.  In order to provide such refund, Gateway requested a copy complainant’s bank statement in order to ensure that the payment referenced by the complainant was in fact deducted from complainant’s bank account rather than simply being reflected in Gateway’s transaction history.   Complainant initially provided a copy of the Gateway transaction history associated with complainant’s Gateway account, which was not sufficient.  Complainant subsequently emailed additional information.  Based on this information, Gateway provided a refund of the second payment in question.  This additional information, however, did not include the overdraft fee that complainant referenced in the complaint.  Once Gateway receives verification of the amount of the overdraft fee, Gateway can provide a credit of that amount. We trust this addresses complainant's concerns.

Customer Information
[redacted] (Complaint ID [redacted])
[redacted] Terrace
[redacted], MD [redacted]
Daytime Phone: [redacted]
Email:  [redacted]@yahoo.com
Account No: [redacted]
 
 
Gateway’s Response – 09/26/2014
Gateway One Lending & Finance, LLC...

(“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In response to this complaint, Gateway has conducted an investigation into the matter raised by the customer.
 
Please be advised that the credit inquiry referenced in the complaint was made pursuant to an application for credit on a retail installment contract submitted by a motor vehicle dealership from whom complainant sought to purchase a vehicle.  If this is not correct, Gateway requests complainant contact Gateway directly so we may further investigate this issue. 
We trust this addresses complainant’s concerns.

Gateway One Lending & Finance, LLC (“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In response to this complaint, Gateway has conducted an investigation into the matter raised by the...

complainant.   On April 17, 2015 Gateway had a telephone communication with the complainant regarding a 2-month extension.  Gateway provided information concerning the steps necessary to process a payment extension.  That day Gateway provided an extension request form to the complainant to be completed and signed then returned to Gateway.  Unfortunately, Gateway did notreceive the completed extension form.  Throughout the months of May, June and portions of July, Gateway made numerous attempts to contact the complainant to seek the necessary extension request form, including written correspondence dated June 4, 2015, but did not receive a response from the complainant.  Therefore, Gateway was forced to escalate the matter on July 13, 2015. The fee referenced by the complainant is a direct cost that was incurred by Gateway and will not be waived.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Gateway regrets the complainant was not satisfied with Gateway’s response to the concerns presented in the initial complaint.  Since the complainant did not provide any additional details as to the basis of dissatisfaction, Gateway is unable to respond to the rebuttal.  Therefore, we will consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action is not an accurate account and misrepresentation. To date, the requested extension form was completed and returned directly to [redacted] emailbox.  Since late March into April, Gateway One Lending and Finance has failed to work with me given my unexpected financial circumstance. Moreover, representatives I've spoken with at Gateway One Lending and Finance has shown absolutely no compassion neither did they attempt to send me the form until April 19th. Truly, undergoing severe depression the least of my concerns was to deal with the combativeness of with Gateway One Lending and Finance. The representatives failed to show accountability for the emails sent to [email protected] on April 10th and 13th, and again on 19th and they failed to acknowledge that I had taken the initiative to reach out to them for mutual courtesy efforts. I'm still awaiting to speak with [redacted] Samneang to make some reasonable arrangements which she has failed to respond.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
there dam liars  they are racial they discriminate against caucasin there cons there liars there filed on with a/g they hate me I have never made my payment late I have proof and check I wrote on sept 15th says on the back of the check  if you deposit this check you agree too remove the late fee that you illeagally put on my credit report under discriminate against caucasin there full bs im tired there lies there cons shady they want me gone of the do quit running my credit every month I hade too file with ftc and the fdcpa on them
Regards,
[redacted]

Gateway One Lending & Finance, LLC (“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In response to this complaint, Gateway has conducted an investigation into the matter raised by the complainant. ...

  Complainant indicates that Gateway limits their ability to make an online payment to only three payments per month. In addition, the complainant indicates an online debit card payment option has not functioned as expected.   For clarification, any single payment made through the Gateway website is limited to three times the scheduled monthly payment amount per day. There is no restriction on the number of advance payments allowed per month. The option to make an on-line debit card payment is currently unavailable. We apologize for any inconvenience this has caused. Please refer to the monthly statements sent to you for additional payment options.    We trust this addresses complainant’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Gateway One Lending & Finance, LLC (“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In response to this complaint, Gateway has conducted an investigation into the matter raised by the complainant....

 Please note that Gateway is an indirect consumer automobile sales finance company.  As such, it receives credit applications from motor vehicle dealerships on behalf of consumers seeking to finance their purchase of a motor vehicle.  Gateway takes assignment of certain retail installment contracts evidencing the purchase and financing of a motor vehicle by consumers.   In response to the complainant’s concerns about receiving title registration to their motor vehicle; Gateway initially took assignment of the retail installment contract signed by the complainant and [redacted] (“Dealer”).  The Dealer is responsible for submitting the necessary DMV paperwork and assisting in the perfection of the title. However, the Dealer failed to perfect title and therefore, Gateway is attempting to address the title situation. As of July 22, 2016, Gateway informed the complainant of the necessary steps and documentation required by the complainant in order for the DMV to process the title paperwork. Gateway is continuing to communicate with complainant to assist them in perfecting the title and will continue to work with the complainant to resolve this title matter.  To further assist the customer with this matter, they can contact [redacted] directly at [redacted].   We trust this addresses complainant’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The e-mail replied that I received is so much falsified in regards applying the process on the monthly statement . I have attached a file to view what the insurance company is charging me interest based on the original amount and not on the paid off principal amount.Once again,On 6/30/2015 the insurance company paid a sum of $11,834.08, of which the payment of $317.00 was  due on 7/3/2015. My next payment interest should have been calculated based on simple interest of 15.99% on the remaining balance owed, $1147.06 and any interest accured, instead I received called from the Gateway lending collection department that I haven't made a payment. I paid $327.68 on 8/3/2015 ,which was the monthly payment amount for the loan amount of $12,981.14. For my loan, My monthly payment is still based on the original loan amount. This is not according to fair lending practices. Even though after the sum lump payment made by the insurance company , my next payment still is the same.  If the principal amount is reduced, why is the interest and payment amount not reduced for my next monthly Payment?Needs clarity on 1. After the Lump sum Amount paid,     a. Interest is calculated on what principal amount?    b. The Monthly payment why  is still $317.00 ?    
Regards,
[redacted]

Dear Mr. [redacted]             Gateway One Lending & Finance, LLC (“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In your complaint you...

express your dissatisfaction with the length of time it takes to return an overage payment to you. In addition, you indicate you would like to be reimbursed for the time it takes to return your overage payment.             Our records indicate the payoff amount of $19,884.70 was received and applied to your account on August 3, 2016. During a conversation on August 12, 2016 a Gateway representative had advised a return of any overage payment would be made within a 30 day period. We have verified that a check to return any overage payment was issued and mailed to your address of record on August 25, 2016. If you have not received this check within a reasonable amount of time after the mailing date, please contact Gateway Customer Service at [redacted].             With respect to your request for reimbursement, as there is no indication of any inappropriate action regarding this matter, we must respectfully decline your request.

In response to complainant’s questions raised in the rebuttal, please be advised that the daily interest accrual is based upon the then outstanding principal balance.  Therefore, interest accrual after application of the insurance proceeds was based upon the reduced principal balance rather than the initial amount financed.  With respect to the monthly payment amount, Gateway released its security interest to complainant’s insurance company upon payment of the insurance proceeds.  Rather than accelerating the entire remainingamount due under the terms of the subject retail installment contract (the “Contract”) upon release of its security interest, Gateway seeks the monthly payments noted on the Contract until complainant’s obligation has been fully satisfied.   We trust this addresses complainant’s concerns.

Gateway One Lending & Finance, LLC (“Gateway”) strives to provide service in a professional and courteous manner in compliance with all applicable federal and state laws.  In response to this complaint, Gateway has conducted an investigation into the matter raised by the complainant. ...

  Gateway attempts to contact its customers based upon the status of their account with Gateway.  In this instance, Gateway attempted to contact the complainant.  Gateway was, however, unsuccessful in contacting the complainant.  Therefore, Gateway attempted to contact additional parties in order to facilitate communication with the complainant.  Gateway did not disclose any information associated with complainant’s account during such calls.    Gateway’s records do not indicate any prior requests that calls to 3rd parties cease.  Gateway will consider the present complaint as a request that all calls to 3rd parties cease.    We trust this addresses complainant’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response was the same given on the phone. They did the bare minimum of what was required by state law in each individual state, did not inform me that they were not providing expected services, and then washed their hands of the situation after receiving payment expecting me to finish their work for them regardless of what I was told by the state RMV. This is horrible customer service, failure to deliver on a contract, and may involve protracted work on my part to fix their laziness and incompetence.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I Do not have the car as the dealership would not release it. I Have a $8500.00  loan for nothing. I now have a attorney and expect calls from them directly.
Regards,
[redacted]